Overview

Hard Rock Hotel Cancun

Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancun, QR, Mexico
+52 998 881 3600

฿ 14,385+

Overall guest ratings

9.0/10 Excellent
Based on 1,314 reviews

Review highlights

  • 9.2
  • 9.0
  • 9.0
  • 5.5

Good to know

  • Professional service
  • Friendly atmosphere
  • Recreation staff is nice
  • Friendly service

Nearby

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    About

    Nestled on the beach, this Avenida Kukulkan resort is within 3 mi (5 km) of Ballenas Beach, La Isla Shopping Mall, and Delfines Beach. El Rey Ruins is 2.2 mi (3.5 km) away.

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    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Car hire
    • Internet
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Game room
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Child-friendly
    • Concierge service
    • Child pool
    • No smoking
    • Cable or satellite TV
    • Pets not allowed
    • Free valet parking
    • Wedding services
    • Outdoor tennis
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    9.0 Excellent
    Based on 1,314 reviews
    • 9.2 "Terrific location."
      7.8 "78% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% appreciated the closeness to the beach."
    • 9.0 "Excellent pool."
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.0 "90% said the recreation staff was great."
      8.5 "85% thought the service was very professional."
      9.0 "90% were happy with the room service."
      10.0 "100% found the restaurant service to be one of the best."
    • 8.4 "Food is delicious."
      8.4 "84% loved the menu selection."
      7.5 "75% enjoyed the fish/seafood dishes."
    • 8.1 "Breakfast is good."
    • 5.5 "Internet is average."
      5.0 "50% thought the wifi quality was ok."
    • 4.9 "Not very comfortable."
      3.1 "69% thought it was too noisy."
      3.0 "Air conditioning was criticized by 70%."
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    Overall rating

    8.9 Excellent
    Based on 538 reviews
    • 9.0 "Terrific location."
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.7 "87% said the recreation staff was great."
    • 8.4 "Food is delicious."
    • 7.0 "Good amenities."
    • 6.9 "Average value."
    • 6.8 "Rooms are ok."
    • 6.6 "Bar is ok."
    • 4.8 "Not very comfortable."
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    Overall rating

    8.6 Excellent
    Based on 775 reviews
    • 8.8 "Location is great."
    • 8.6 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.7 "87% said the recreation staff was great."
      8.6 "86% thought the service was very professional."
    • 8.2 "Food is delicious."
    • 8.0 "Vibe was good."
      8.6 "86% enjoyed the friendly atmosphere."
    • 6.8 "Rooms are ok."
    • 4.3 "Not very comfortable."
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Professional service"
    "Friendly atmosphere"
    "Recreation staff is nice"
    "Friendly service"
    data provided by TrustYou

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