The close proximity to the city.
Location All good
Great hotel and location. Very good breakfasts
We have been there a few times and find the central location to be excellant plus we know in advance that the standard of the accomodation will not disappoint There is nothing not to like
Good size room. Knowledgeable concierge. Perfect breakfast staff. Too expensive hotel parking.
A fine hotel in a very central CBD location. No.
Room as booked as Execuative plus but only and execuative room as provided which did not match the pictures on the web site
The location was perfect, the staff were very friendly and helpful,and the room was very comfortable. I know parking is very limited in the city, but I did think the price for valet parking was a bit steep.
Location was excellent. Staff was friendly. Met the Hilion standard.
The facilities and the staff friendliness. The parking fee is too expensive.
Profesionality and kindness of staff. As I checked out there was a surcharge because I was paying with credit card ... I showed my 'booking com' reservation where nowhere was written about this surcharge and they took it off! This is really added value and I will go back!
Attentive staff, and a delightful location for breakfast, in particular (The Brasserie). The quality of the breakfast was also very good. Rooms just a little clastrophobic. And it would be nice to be able to open a window rather than rely on airconditioning. A balcony would be even better! However, I note a male person "fell" from the balcony of an adjacent hotel on the evening (or there abouts) we visited!
Kabuki Restaurant Had lunch at the courtyard restaurant and thought the service poor and the prices high.
Close to the function we where attandind Hotel needs a face lift
Easy check in, quiet location
a classy yet relaxed hotel. breakfast was excellent but was only worth buting when we got the discount vouchers as it was rather expensive otherwise.
Good location. The breakfast is too expensive.
Every time I stay at the Stamford Plaza Brisbane I always leave feeling like the staff have gone above and beyond to make my stay enjoyable. When you require a twin room it would be nice to have something bigger than a king single bed. Even a double bed would be a better option.
Look and style. The ambience. Location is terrific. Mini bar pricing was not competitive. > Pillows were not comfortable. > Handle on televsion cabinets were broken > The smell of the bathroom towels were not pleasant. They were clean but the laundry powder used was not fragrantly appealing > Bar staff on the night were not managing the waiting patrons effectively
Closeness to all city facilities. nothing
It is a very comfortable place to stay. We couldn't use the hotel on the Saturday night as it was booked out with functions. On the Sunday night nothing was open and the riverside bar had a function. We still have our free drink and food vouchers as they couldn't be used.
It central position..great for staying in Brisbane Mold and rust in bathroom
The hotel is very well maintained and clean. The view into Anzac Square was very pleasant and it is very well positioned in the CBD making it easy to walk to places of interest. Rates and location big draw card for us. Nothing it is a good place to stay.
Location was excellent - just opposite Central Rlwy station and easy access from airport via airtrain. The staff moved us to another suite when our aircon broke down - and did it really well. Easy walk to shops and Queen St mall. Restaurant breakfast and room disappointing for the price.
Antique furniture The DVD player and stereo supplied in each room looked out of place and the TV remote was hard to work
It was close to the City you could walk everywhere.Very Freindly kind staff. Lovely room. Close to all public Transport. The parking bay out the front of the Hotel not really big enough, we had trouble pulling in there due to other vehicles being in there all the time
The convienent location, the friendly helpful staff and excellent facilities
Ideal location - just across the road from station. easy access to city centre- shops bars etc.
Location was very convenient for shops and transport (airport train outside your door), and I liked the old building, much more pleasant than a modern hotel.
Valet Parking, easy to find, great location, the bed sheets and bed was very comfortable. No
bed was comfortable - can't recommend much else rate was disproportionate to quality of facilities - is a tired hotel (stained carpets, rusty fittings etc.) with mediocre facilities demanding premium rates.
our familiarity with all of it restaurant seems to have slipped somewhat
early check in was a blessing. desk staff most efficient. room was good, clean and quiet. Marque hotel in sydney has an acceleratedd check out which simply requires a signature with card number and put it in a box at check out. no long waits to check out at peak hors.
Very comfortable beds and a lovely breakfast waiter in the restaurant One of the front desk staff was surly and unwelcoming, Also, we had to phone down 3 times for different things because our room was not well serviced. Waste bins were not emptied daily.
The room setup
What a fantastic hotel. Amazing Location! The parking lot is really tight and small. Also they charge per night.
The room was well appointed, the bed very comfortable and theA/C efficient & quiet The room was not serviced on the day before we left. I contacted reception at 1630hrs to report this - nothing was done! When I complained the next morning I was shrugged off with a $20 rebate.
great location. the staff was friendly and did their best to ensure we had a good stay. pool area was very nice. no balcony
Business Package, good value for the money. Room was not dusted properly, hair in the shower stall.
Staff were really good The chocolate brown paintwork was not a good choice - get a good colour co ordinator
room and view excellent waiting time to get in to our room
The lunch menu was yummy, hotel perfect position for walking to everything, plus room service ladies nice and friendly. When we went to make a cup of tea, we found one of the cups had not been cleaned from the user before, but it was put away in the cupboard with the clean one.
close to town. one person was friendly, the other said i cant have been staying as my booking wasnt in the system!!! even though my friend had already checked in it was in the middle of redecoration. tiny as bathroom and smal room. for what we paid newaz
Location-Location-Location: this was a fantastic place for ease of accessing CBD Brisbane as well as transportation. Easy walk to great restaurants and shops, too.
i can say the location of the hotel is excellent for city tourists, with convenient transportation, close to everything.
Convenient location, easy to find, comfortable bed. Kind and competent staff, especially as they could not find my reservation. Small window, small bathroom with curtain for the shower
location inflexibility and mechanical (robots). Charges for anything which in most 4-5 start hotels are usually included eg later checkout (1hour).
so convenient, comfortable, quiet, pleasant environment
Staff , very helpful , especially conceirage and reception. dining , transportation services The cost is slightly higher compare to other hotels.
Enjoyed the modern rooms and service was excellent. Nil
cold breakfasts delivered to room
Location was great - very close to city, restaurants and transport options. Chose this hotel for its pool which upon arrival was found to be closed for renovations. Roof top bar was packed with people from a function that had finished downstairs so not a place to relax and unwind. Rooms are adequate but could do with some of the renovations that the pool is supposably having.
The room was very clean and well fitted out. The bed was very comfortable, with comfortable pillows. The reception staff, concierge and valet parking attendants were all very friendly and very helpful. It is also located very centrally in Brisbane city. We were unable to have a twin bed room which meant my sister and I had to share a bed - not too much of a problem but would have been nice to have our own bed.
convenience for getting around city asked for king bed and did not get it
Proximity to everything
Great beds and pillows, spacious room and bathroom, friendly helpful staff. Close proximity to shopping and leisure spots. Doors of other rooms being left to bang shut were very noisy.
The promptness of checking in and the atmosphere when we wlaked in. We live locally and had not stayed in the city for ages and could nto get over the change in this venue. We attended a ball that evening in the hotel.
The location of the hotel is ideal, it is very near the centre and shopping area No
The view over the river and southbank was great, expecially at night. We also loved the proximity to the city. It was nice to be able to leave the car and walk to where we wanted to go instead of having to wait in line for taxis. The toilet in our room kept running on and off which was load and a bit annoying.
the location was good. easy walk to everywhere within the city and water area cold pool
Spectacular views over the river both times I have stayed with you. Your staff, reception, and others (breakfast, bar) have been consistently helpful and courteous. Very central location. I attended a workshop at the hotel on 17 Aug & the conference room was very nice. The only gripe I would have is that my bathroom was badly in need of refurbishment (grouting over bath mainly). No. I enjoyed my stay,
The closeness to town and the bridge to Southbank. Very comfy beds and pillows!
the best thong was its location and staff where very helpfull and friendly i would have like better facilities such as a fitness and caffe the room was i bit small
Enjoyed the location and friendly helpful staff. Only dissapointment was for the restaurant not to be open on Sunday evening.
Location is very convenient for the city. There is a good cafe with outdoor seating. My room wasn't ready at 3.10, and housekeeping had not finished cleaning when I went in. No soap in the bathroom, etc. I stay in the Adina apartments in Sydney all the time, and the Brisbane hotel is a bit tired in comparison.
the staffs are friendly and helpful, the environment is clean and clam.it provided a good place to rest in a trip. if there's a kitchen would be better
Very central for touring Brisbane .superb view of bridge , river and city from balcony.Very nice suite and wonderful staff.
I enjoyed the gym and sauna. The television was very good. The pool was freezing but other than that it was excellent
The location and facilities! The reataurant and room service pricing was far too expensive and the bathroom had a terrible sewerage smell.
Central location, excellent view of Storey Bridge and the river, apartment very clean and comfortable.
The hotel staff were very helpful and friendly.
Great location Noise from story bridge traffic all night
We very much enjoyed the view on the bridge from our balcony. We also much enjoyed the jacuzzi (also with a view on the bridge). The hotel is a 15 minute walk from the city centre, but you can walk along the river path. There is some very nice coffe place along the way.
Everything was excellent, great river view, good room service
Very friendly staff and great facilities, good proximity to brisbane attractions (few though there are)
close and conveinient to city, luxruy and relaxing enviroment with excelent frsteraunts and staff
the room was spacious with nice view of stony bridge, lighting up whole night. Enjoyed very much of the river view Swimming pool was locked in the morning. I had to go to reception every morning for a week to open the door. Someone from the hotel tried to charge 16,000 $ on my credit card and I had to deal with my credit company. International phone call to my credit company for 10 minite costed me about 150 AUD. No one apologised from the hotel until I demanded it.
Everything was perfect. Lovely staff. Lovely rooms. The room was great value but everything else was very expensive.
Location very good. Rooms excellent. Good pool. Bar staff rude when complained to reception about attitude, unsatisfactorily resolved.
Very upmarket hotel upgraded to the executive floor everything available
the whole place was fantasticthe staff couldnt do enough to help us we will be going back again the stay wasnt long enough
I liked the bed, and bed linen. The actual room was lovely and the hotel itself was impressive. I was very disappointed with the state of the pool. They should have closed it as the area was under construction. Instead they kept it open and it wasn't heated so you couldn't swim in it anyway. Plus there was construction grit all around the pool which you could feel when you walked around it. I purposely chose the Marriot for the pool as we were planning on using it with our 3 year old son as a great place for entertaining him. Upon check out too, one of the staff on reception tried to charge us for breakfast though it was included in our booking. She then didn't believe us and we had to produce the email that we'd received from bookings.com. The impression she gave us was that she was reluctant to accept even this as proof!
We loved the restaurant and the proximity to the city shops and cinemas was very convenient.
Bathroom needs updating. The bathroom title are broken and worn. I paid for 5 star. That doesn't meet my 5 star standard
Excellent hotel, well placed in Brisbane city centre.
The convenient location
Foxtel on the TV, the bed was comfortable. The internet connection fee is a rip off, to be charged for internet connection when you're not in your room working is appalling. Why can't the hotel charge when in use only? I am aware it's outsourced by an IT consultancy but nevertheless I'm sure the Holiday Inn make money on it. The other point is if i knew there was a rail station right on the hotel I would not have chosen the hotel. Found it difficult to sleep as a result.
the central location was excellent for a city break - the hotel was very quiet and the room was a good size.
proximity to suncorp stadium. Rate was cheap given it was origin night.
position,breakfast. doona to hot, would like a top sheet
Centrally located in the heart of Brisbane CBD. Public transport and other travel facilities at the front door. Hotel across the road had cheap good quality food. Very few 'modern' facilities. Parking as a guest is a rort paying an extra $28 overnight.
Excellent, efficent, helpful staff
We were welcomed by a nice and pleasant receptionsit, the room was large and in good condition. There was a bit of noise from the railway station so next time I will specifiy a room on the road side.
Staff were uniformly really friendly and helpful - upgraded us following a cancelled flight. Breakfast great - omelettes to order. Beds and rooms comfy and clean with nice extras. Spas on 18 floor fabulous and hard to leave.
I liked the relaxation Food was expensive
Location Complimentary water and chocolates were not there on arrival. Delivered 5 hours after. Coffee machine but no coffee cups, delivered 2 hours after I called reception. $38 parking fee.
very helpfull and friendly staff. I can not complain
The room was tidy and the complimentary champagne made the evening - though it had to be asked for. The concierge seemed rude at first during check-in.
First class buniness man hotel. Great staff
hotel was fab. staff were so friendly and very helpful. great breakfast buffet with great selection.
bathroom grout was covered in mildew. really unacceptable in this level of hotel. pool closed too early at night.
Excellent check in and check out service and also service at Cuvee lounge also excellent
It was such a short visit but concierge desk most helpful The coffee - need a good barista
Convienient for public transport & city access. Feather/down pillow.Comfortable room.24hour facilities
The staff are amazingly friendly and helpful. We had a wonderful time and always felt welcomed. The shower/bath controller stuck so water comes out into the bath but that was more funny than unliked and it just meant that the pressure was low.
helpfulness of reception staff Noise - we were in room 117 and it was very noisy between a function in the atrium and a bar behind it. Lack of a plan to show us where facilities were.
Friendly, knowledgeable staff. Excellent location and presentation of the hotel. On site parking, dining and in the Brisbane CBD.
Pleasant location with an old world feel A bit expensive
It was great to be so close to all facilities that were of interest to almost every type of person for e.g. gamberling,dining,clubs and pubs or just driving around exploring sites of interest. Not knowing where we were going we missed the valet parking "twice"because we couldn’t see any signage so just went to the public car park but is was just as good I believe anyway as our parking was validated. Thanks guys!
Classy hotel,excellent large rooms & great position.
We loved being right in the heart of Brisbane, and having the casino for entertainment was great Loved the deep bath
it was close to the casino and mall in the CBD we had to pay a security deposit upon arrival which we didnt know about and didnt have. the hotel worked out something for us though so we could stay. it would have been nice to have been made aware of this either by the ibis diectly or through your company.
Excellent, professional, & quick response to complaint. Walls seem to be too thin! Or, at least need better soundproofing...
It is centrally located in Brisbane. There are no parking facilities for this hotel and it uses Hotel Mercure's, a bit of a pain to get to because of traffic patterns.
I liked the hotel because it was comfortable, at a good location and had friendly,happy staff.
Location and quietness Mould on tiles in bathroom and a dirty light switch in the bathroom. Pillows were too hard
The bed was comfortable The parking was really bad and having to pay $51.00 for less than 24 hours is rediculous
It was comfortable and close to southbank
hotel was better than expected.Room was ready when we arrived early in the morning,central to most attractionsetc,staff polite and friendly. no faults
The location of the hotel was good for city shopping, and the Staff were friendly and obliging in regards our baggage, and assistance with Taxi's We chose to stay in a Smoking Room, however, never realised that this meant you could actually smoke in the room, we found the smell to be offensive (even to us as smokers). We assumed that Smokers Room, meant you had access to a balcony outside the floor to smoke. So if you can handle the strong smell of smoke you will be happy in this type of room.
Close to the city Having to pay for parking in a seperate parking lot and having the parking ticket expire after 24hrs.
convenience to medical facilities on wickham terrace car parking facilities very hard to manouvre
Very comfortable and excellent location for what we wanted. The room service wasn't up to standard.
Friendly staff. Great roof top bar, Comfy bed The car park is vey tight and difficult to manouvre around without 100% concentration
The size of the room. The sheets were crisp and the pillows and mattress perfect. The staff were pleasant and helpful. The hotel lifts use a key card - but new arrivals were not told this - and we saw many frustrated people unable to use the lifts - front of house staff should explain this to guests.
The staff were superb. The bed wonderful. The buffet breakfeast was very good.
Proximity to Staff Christmas Party - 3 floors above! Plus - My husband and I stayed there exactly 29 years ago on the night we were married Check in staff - 3 male - all very officious / not one smile out of three of them / Very unpleasant people/ They had no customer service skills/ Not a good first impression of your Hotel
good location, friendly and helpful staff Cleanliness of bathroom was poor, mouldy tiles and mould around glass door of shower
The "Urben perks" package is excellent value-for-money for families in this current climate. The hotel is ideally situated near the cbd and is easily accessible to Southbank. No.
The saltwater pool. The street was quite loud and we felt it was overpriced compared to other places we have stayed. We also felt that the hotel could use a few more updates(popcorn ceiling).
The room was fantstic. Very modern and very clean.
The apartment was excellent. It was spacious and very comfortable with all the requirements for a short stay. Views superb. Service and food in the restaurant both good.
Rooms are exactly as the photos portray. Service was good. Staff were helpful. Great value for money stay and river views were lovely. The bathroom in the afternoon was very hot, could do with blinds or something to keep afternoon sun out.
Yes. The airconditioning fan was cold and the heater did not work, so switched off the fan. Told reception. No fresh air was available. Toilet door jammed shut, told reception and they arranged help to get it open again.
The view from the 23rd storey was awesome and its only a short walk to Queen st mall from the hotel, which is really convenient. The staff were negligent to our complaints about the faulty lights, which included the ceiling light dangling by just a cable. We were afraid that it would fall off the ceiling and thus alerted the reception immediately in the morning but nothing was being done.
Location, comfortable well equiped apartment. Very quiet. This is the second time I have stayed at North Quay and will return.
roomy apartment, good value at 145 $, not at the 'official' rate og 200+$ cutlery, plates were not all clean
The location of hotel was great and the staff were very helpful Our bathroom door was not closing (it was off the runners) and no one could fix it.
Spaciouness of the suite and been able to set the A/C to how we liked it. Bit disappointed the spa didn't work - but it was not a hassel.
The location and the fact that I had asked for a view of the river if possible and actually got a room with a view of the river! The one bedroom flat was well set up and I enjoyed my stay. I will return when in Brisbane!
I stayed in room 216 on the 21st floor and had therefore a stunning view of the city and the Brisbane River. Corridors seemed dark an not well maintained. Plus there was some expired milk in the fridge (March 2009).
The proximity to the city was great and as we were only overnighting the fact that the price included breakfast was wonderful Looking at a brick wall through the window.
Close to everything in CBD. Good restaurant. Reception staff not helpful or welcoming. No clear directions on parking. Bin in bathroom not emptied.
Location is fantastic and value for money.
The location was fantastic. I wished that the rooms had been a touch larger. But the location was fantastic. The room was clean and tidy. T No complaint.
I was very happy with location, the entrance lounge and the availability of food at the Hotel. Pleasant rooms well presented. Absolute value for money. No
The location. The no smoking rules......
Visiting a medical specialist and just walking and shopping around the city.
Quality of room and proximity to everything. TV was only really working for two channels.
Location and easy access for transport shops eating places and the city atmosphere plus helpful staff
convinient transportation to everywhere a bit cold when stay in the hotel
We enjoyed the welcoming staff at reception, the room was very comfortable. The staff in the bar, coffee shop and restaurant were all very pleasant. We also left an item of clothing behind and the staff were very helpful finding and returning same
Helpfulness and friendliness of hotel staff and good selection of foods at breakfast.
convenience of the city, comfort of the hotel & service after hours room service, not friendly and didnt care we could not get what was on the menu, as they wer "busy"
The suite was conveniently set out and comfortable and very clean and close to everything in Brisbane
The location was central. The bed sheets and bed were very comfortable. The television was too small and there was no in-room safe.
The staff were very friendly and helpful. The rooms were very clean, comfortable and serviced daily. The location was terrific - very close to everything we wanted to do. The only thing I would have liked was a separate shower, although it would not stop me from booking again.