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The only problem was a bathroom sink that didn't drain and a long line for the reservation desk. Other than these issues it was lovely.
location & service Price especially parking costs
everything was brilliant especially the breakfast there was so much choice.service throughout hotel was great and rooms and hotel very clean.it is a very grand hotel hence the name.plus great location opposite the beachfront with 5 minute walk to the pier.
the helpfulness of all the staff was absoultely brilliant the price of room service and the mini bar was extortionate
Good old fashioned hotel in a fantastic seaside location, The Grand offers a calming atmosphere mixed with special personal service to make all guests feel welcome. The staff couldn't enough for us 10/10. Walking up the Victorian staircase, But having said that there are also two lifts available.
facilities, getting a sea view as a free upgrade, staff friendly.
Breakfast v good for money Abit worn out in places needs decor refresh
Feedback is just ok As i said before, it was a bit tatty
It was right next door to Paul Weller concert Small bedroom
The service was excellant, especially when trying to resolve issues. The location was great. The room was far too hot and to cool it down had to use air con unit which was located behind the curtains, absolutely no use when sleeping.The Tv was fauty and had interference. the shower curtain needed replacing as it was not adequate with the power of th shower and splurged water all over the floor, making it slippery and dangerous. There was a function on the saturday evening which we could hear the music to 3 floors up, although the staff offered us another room at 1 in the morning, the bed was tiny; so not suitable at all. Late check out was denied enough though we were too tired to face the long drive home and no discount as an apology for inconvienences. Very disappointing for a hotel of this standard so thus would not recommend.
Very very good staff, attentive and very helpful Charged for using a credit card to pay my bill so I will never use or allow my staff to use a De Vere Hotel ever again, bed uncomfortable
Arrived at 6.30am after flight from Australia and was able to check into my room. Also got an upgrade at no cost. Internat should be free - however, very few hotels offer this.
friendly efficient staff, cleanliness, comfy bed no tea/coffee in our room, no window to outside, enquired about plug adapter i left in room, no reply.
Amenities and location Checking in was at 14:00 hours, upon arriving half an hour early, no check was permitted to see if room was ready earlier, so guests had to wait and then queue to 14:00 hours. Other hotels do check room availability and if available let you check in earlier to avoid a queue.
location and facilities room service was rubbish, ordered toilet rolls, paper & ice and glasses that never turned up
Staff very friendly. Quiet night. Location great. Smart decor.
Sea view Slow check in
The service and staff were excellent. The room was of a very high standard and the location was perfect. The breakfast that we had from room service was very good but could have done with being a bit warmer.
Access to town. Breakfast, though expensive, was fantastic. Dirty cutlery at breakfast. I had to get up four times to get myself cutlery - which I stole from other tables.... I had to ask for toast.
The location was excellent, on one side the sea front on the other the town. Could walk anywhere easily. The reception staff also very efficient. The bed was very hard. The inner courtyard meant that we were overlooked by other windows and the people sitting below eating and drinking. It was also a very hot room but if you had the window open it was only to the inner courtyard where music was played. This meant that it was overpriced for what you got.
The restuarant waiter at dinner was very good - but as there were only 3 dining this probably was why. Room much too hot (was promised cooler in room but it didn't appear), access to car park dirty and smelly, car parking expensive, I was annoyed that a gratuity was added to bill for (the expensive) dinner, breakfast was expensive, and the room was not made up until 3.00pm. It also a pity that some staff have difficulty understanding english. It was rude to have to sign the slip for breakfast before being shown to a table - the implication that you might not pay. Corridors were in need of redecoration. The lounge area was not very good.
location, friendliness of staff
Pool and spa area. Food was good, excellent location. Dated bathroom, scaffolding, could be cleaner.
sea view we had no parking facilities so had to struggle a little bit .
The hotel was very nice and it was nice to be upgraded from a twin room to a family one at no extra charge. Very convenient for the Brighton Centre and shopping which is the reason we came.
To much noise heating poor
The food was excellent
The leisure facilities. The reception staff very poor and inpolite.
the room was lovely. desk staff helpful. breakfast was chaos- not enough cutlery (people trying to eat bacon & eggs with spoons!), queing to sit at tables, food running out and not being replaced despite requests ( twenty minute wait for croissants!). duty manager hopeless. healthclub dirty and very run down.
The location is great easy access to the beach, pier and town and the lanes.
The Spa situated in the Hotel Our room was located opposite a pub. The noise was so loud it was a bit difficult to sleep.
location great. Beds very comfortable . Room nice and warm during a very cold spell I was very disappointed in the cleanliness of this hotel. The bathrooms especially, some bleach and a toothbrush would be a good idea especially round the taps and to take the black from around the tiles. Attention should be paid to the housekeeping of this hotel. The spa again was not clean, thought we would spend a few hours there but changed our minds when we went in. Again the cleanliness here was poor.
Parking was easy and very good value for Brighton. Breakfast was excellent. Room was very comfortable. Although a twin room was booked this was not available, fortunately this was not imperative but may have been!!. The bar staff's command of english could have been better.
The accommodation was clean, the reception area was impressive and the breakfast was good value. The room was very small and the bathroom was extremely tiny. The bathroom had a broken shelve in it (which hadn't been repaired!) and the shower (which looked powerful) was actually a trickle.
My wife and I booked your hotel to celebrate my 60th birthday and our 39th wedding anniversary, we were most impressed with all aspects of the hotel. The staff were all helpful, courteous and friendly. The food was really excellent with a wide variety of choice. Although the view from our room overlooked the roof area this did not bother us, the comfort and cleanleness more than compensated us. having to leave
the best in many things comfort and value for the money
staff and location Room decoration is poor and in need of much updating all over, especially in the bathrooms.General cleanliness is lacking
fine spacious hotel tghere was was leakimg water in the abthroom
Breakfast, swimming pool, steam room and jacuzzi Could only access bed from one side, as pushed against wall , and only one pillow each - second morning not able to have our breakfast in the Windsor restaurant, the other restaurant no windows and no sea views -
Great location and the public areas are nice. My room was like stepping back into the 70s. It was tired and dated with mismatching outdated furnishings. The bathroom sink kept blocking, the aircon didn't work and the mattress was lumpy. This room was not worth the money I paid (£100). Tip: ask for a refurbished room.
The room and the bathroom were spacious and well decorated. The bar and resturant were very good and the breakfast was excellent. The squeeky bed and lots of the furniture in our room and the bar were a bit saggy and could do with an update.
Breakfast lots of choice good service
It was quiet, comfortable and clean with a nice size double room, the ensuite was modern stylish and clean, the hotel was central to the town and had pleasant sitting areas and breakfast room. The self service cooked breakfast was good, a continental style breakfast was also available. A minor point: The last guest's towel was still hanging on the back of the en-suite bathroom door.
Position of hotel always been good I feel hotel both inside and outside needs a lick of paint starting to look drab especially outside. Decoration is really quite poor compard to when I used to stay.
On arrival we were allocated a room. On openeing the room there was already another guests luggage in there. We were then given another room which the pass card did not open. A third room was then allocated which we were able to access. My concern in this matter is that the first room had already been allocated and we were able to access it. Not the most secure system, which left us feeling very unsure about leaving anything in our room.
The staff were very friendly and helpful especially the spanish lady working in the bar during the day on 14th and a cleaner (man) who helped us when our card key wouldn't work.
Position geographically, close to beach and shops. Meeting point for every stag and hen night in front of hotel, because the rooms where so warm you had to have the windows open and the last talking stopped at 5.30 am and the traffic took over at 7.00am
Nice big room, plenty space to include the baby buggy. Excellent location right on seafront, very close to the Pier. Right on Town Centre for shopping. Expensive parking on site. Room right outside next door Fish & Chip shop, open until 4am which was noisy for baby, room was on left side of building, a room on other side may have been quieter.
A small housekeeping item was pointed out 3 times but not actioned (faulty kettle)
The staff were very friendly and the location was excellent. We felt very rushed when we ate in the restaurant on the Saturday evening, we had to ask the waiting staff a couple of times to give us more time to decide what we wanted to eat. Also the fruit left in our room looked very old.
location, helpful porter decor, breakfast, view over side street and too noisy early am
close to everything in brighton, excellent room over looking the beach
Good size rooms. Professional staff. Comfortable. The food was average. Fish and risotto overcooked - poor presentation.
Nice boutique hotel in the centre of Brighton, near the Lanes and seafront. Please see above
Hotel staffs were very friendly. Decor of the chambre was superb. Nothing I can think of .
the comfort and the quality of the rooms and the friendliness of the staff.
Lovely bar ambience. great bathroom but very basic room, even for 'superior'. Akin to a Travel Lodge! Inefficient reception, poorly configured for the hoards waiting!
The hotel was just perfect. Beautiful bedroom, caters for pets and top staff. Not a complaint but if you don't need a dog bed or bowl let them know or you will be charged £10. The staff removed it from our bill so there is no issue.
The atmosphere is very welcoming. The staff friendly and helpful. Our bed was really comfy. Our room was not ready by the stated time but we were happy to sit in the bar and we were offered a free drink. Loved it!
Excellent room service and attention to detail in the room. Very good bathroom facilities. Excellent position on the front and near to restaurants. Quiet and comfortable with a good ambiance. Check out was very slow and staff were more keen to do paperwork and made me wait!
Helpful and obliging staff. Well presented room, Lovely public areas with comfortable seating. A delightfully converted old building. Excellent location. Very buzzy atmosphere; but quiet corners to relax and chat Parking is a problem. Concessioinary rate in NCP car park which is located 1/2 mile away. (always a problem in Brighton)
Very good custsomer service. Lovely room, Fantastic breakfast. Great sea view, Friendly, helpful and informal approach which I liked.
Staff were very friendly and the room was very comfortable for my 3 nights stay. I felt that the cost at £285 for 3 nights was very expensive, given that it was towards the end of season, and I would have expected a concession for a 3 night stay.
Staff very friendly and accomdating to requests. lots of staires to room (but staff did help carry luggage up willingly!)
hotel is very comfortable, excellent service, first class breakfast and very eco aware
we liked its position being within walking distance to many places of interest. And we liked mr watts a very freindly resident cat
Very multifunctional hotel. No space or items go to waste and recycling is highly valued. Internet was working great and they even had a very adorable cat. Shower stall was very small.
room decoration, location poor choice at breakfast
We enjoyed our stay very much, clean tidy very good position for eating and shopping. Excellent breakfast did not need full english.
The staff were very helpful, the breakfast was first rate and the location was excellent. No complaints whatsoever
Very personal freindly staff, well looked after and attentive Nothing
Fab all round.Great location near beach and the shop and sights of Brighton. Super decor in bedrooms and public areas. Staff couldn't do enough-recommended local restaurants and even hadcopiesof menus.Superb breakfast and a well stocked bar. Our room was small with a disappointing view,but decor lovely.Possibly a bit overpriced for the room,although I believe the more expensive rooms were fab.
The staff were all friendly and helpful, the room was excellent with a very high standard of design feautures.
Excellent and helpful staff. Room is smaller than expected
Really friendly staff, stylish room, comfortable bed and great breakfast!
All staff were extremely friendly and welcoming. As the hotel was quiet we were upgraded to a superior room which was lovely. Excellent breakfast menu. N/A
Nice small hotel with excellent staff. We really enjoyed short stay.
The staff were incredibly helpful and made me feel very welcome. The breakfast was outstanding and the position was excellent.
The staff were fantastically friendly and welcoming and were only too happy to help with recommending places to eat / visit and direct us when we were leaving on the quickest route to the station. The hotel itself was charming, full of character and decorated to a high standard. But what really sets this apart is the people and their attitude and helpfulness. A lovely little find and one I highly recommend to anyone staying in Brighton.
Nice location, on Regency Square, by the sea. Very friendly staff.
The TV Small Bath
the location the outside looked shabby it wasnt particularly clean the service at breakfast was a mess
Very pleasing large room size, bathroom and room very clean and modern. LCD tv. The hotel was extremely close to main sites in Brighton eg cinema, town centre.
Location was excellent for Brighton Center and The Lanes. Staff were polite and friendly. As with many hotels the beds are far to hard and do not allow a good nights sleep. Although not under any control of the hotel the nearest car parking is extortionately expensive.
Comfortable, friendly staff and an excellent breakfast. Room was cold.
Closr to amenities Noise from bars/clubs near by
Location to town and beach was excellent More selection needed at Breakfast
Changed to sea view room, very nice,also lounge bar area relaxing I book a taxi on arrival for the following day, however this was not booked. I have stayed at the hotel twice this has happened both times, also view from first room poor, overlooking air con unit also noisy and dirty
Nice room, very comfortable, nice bathroom/toilet facilities, the room was very clean and bed was lovely! Was facing the back of the hotel which was particularly nice.
I was stunned by the quiet considering the location of the hotel and for this reason (along with the value for money and cleanliness/room size etc) would definitely go back
The central location,comfortable room and excellent breakfast.
Clean, easy to book and good price Twin room had one bed and a 'put you up'. Not good in 2009!
The location is excellent
Well located, spacious room,good smiling genuine service,quiet room,clean and updated paintwork and decor,competitive value No food available in hotel other than bfast, despite advertising that they did
Excellent location, comfortable and spacious room, good breakfast and very friendly staff. The entrance is on a busy street, in between shops, which makes it difficult to reach on a Saturday, but it's a minor gripe.
very friendly and helpful staff, short walking distance from The Brighton Centre. Only 4 channels on the TV and as a women traveller felt a little unsafe around hotel location at night.
The breakfast and restaurant staff are excellent. He check in was slow with them not having details of our booking then they charged us 85.98 instead of the original quote on your website of 81.00. the person who checked us in was making stupid remarks to himself and when I questioned him abt the rate he just said he cant comment on what the websit quoted us and I should take it up with the website it was not his concern,charming. The room was small compared to last 4times we have stayed there. There was no milk of tea in the room. We had someone who kept knocking at our door and running away and when I complained they said if it happened again they would ask someone to patrol the floor! My daughter was upset she had no child welcome pack this time as the other times.considering I stayed at the hotel 3times just last year, I would have thought they would have some sort of loyalty scheme for people who keep coming back but now I dont think I want to ever go back there. Its not about the 4pounds difference in price, its about the attitude of the bald big guy at check in.
Central location; excellent access to shops/ restaurants/ public transport Free wi-fi or at a much much lower rate (E.G. 3 pounds daily) in the room; drinking water carried a slightly salty taste
Jacuzzi was blissful and the view of the sea also lovely fast service of excellant breakfast;-) Unfortunately there is lack or shall I say no subtitled on TV and need to upgrade TV that enabled for people to access to Subtitles.
Breakfast was superb - best bit about the place. Location good too. Bar staff offensive. Felt like we were disturbing their private parties - perhaps they're in the wrong job? Asked to pay in advance at check-in - cheap idea for so-called boutique hotel. Hotel details stated shower in Sea View Room, but actually only hand-held over bath. Changed room to cheaper room but no refund forthcoming. Toilet cistern did not fill at first, then engineer changed so that it kept filling for 3 days! Wireless did not work.
Location excellent, breakfast great, most staff very helpful, room OK if a bit small. On arriving back at the hotel before midnight, the bar staff were having a private party and made it very clear that we were not welcome. It's not a beautiful restaurant & bar at all (as claimed).
the fact that the granville is in an excellent location and was handy for everything in brighton although we had a lovely breakfast i personally found the restaurant too hot.
Getting away from it The worst in my entire life
Good breakfast, big room. Carpet in the bathroom, but otherwise clean.
The location was good, close to shops and the pier about 10 min walk, the breakfast was topnotch serving english breakfast with variety. We found staff friendly bar one person but we got a smile out of him in the end. The room was very warm which was good because it was freezing the time that we went but there was a fan available in room if got too hot. Wifi available which is good to have although we didnt use but there was also a computer room. I liked the 11:30 check out which gave us a lil more time to snooze. We stayed in west sussex room and was perfect for us not too small or too big, the bathroom was nice too with a jacuzzi for our relaxation. Cant really fault this hotel, parking would have been nice or even discounted would have been fine.
The staff of the hotel was very friendly and helpful. I wished the colour of the wall of the room was more brighter.
restaurant/breakfast area Very uncomfortable bed
Room was standard
Great staff, very friendly, lovely location, great room The walls were very thin, we could hear people next door as if they were in our own room - there was a woman next door who was screaming for over an hour and a half
the quirky rooms. breakfast - the bag of stuff was not left at my door by 7am as agreed so I was walking out without the bag of breakfast. No one responded to the telephone at 7pm when I wanted to ask how to watch TV as I could only get a music chanel, Russia Today and one other
The quirkiness of it, brilliant view. There was a clear glass paned door to the en-suite toilet which was a little too quirky for me, but did not affect our very pleasant stay with them.
Best night sleep I've had in a hotel. Would recommend this place to anyone who likes funky artwork in a comfortable setting
Tha art on the walls and hotel friendleyness The room was very small
The bed and the view. The pear with the breakfast. Would have prefered an apple. ha ha
pretty room, nice breakfast, nice staff.
the new staff / owners were fantastic, really friendly and helpful. love the design of the hotel, our room was really great, with some original art deco touches. the displays of all of the art was a really nice touch, cant' wait to see it next time i'm in brighton. would definitely recommend here
very different settings - quite eclectic the cleanliness and the smell of the room.
the friendlyness of the staff and a stressless stay perfect and will be booking in again for next year