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good customer service rooms quite small
Everything lovely place to stay
Nice spacious room and spacious general areas staff were very obliging. Could not control temperature in room which got very hot. But in fairness that is a problem a lot of older hotels have.
The hotel was very comfortable. The service in the restaurant for breakfast was not good.
A very comfortable bed having to wait in line to get a breakfast table
The breakfast was very delightful, lot of choices and they do cater for vegetairans and those who use soya milk. The spa facilities were good. However, I would say that the hotel needs refurbishment and some area needs modernisation. Being told that we are limited to one towel each by one particular member in the spa club. This was not the case with other staff members.
It is in a very good location and a charming old building The room had no windows, I thought we were in a storage cupboard, the shower kept changing temperature and the shower head kept falling down. The bed was tiny and hard. It was a really dreadful hotel.
I liked the atmosphere, facilities and the staff who were most helpful and friendly. I did experience some problems with accessing my room with the card that was provided to me. It often didn't work and this caused me some inconvenience. I would have been much better off with a good old fashioned key! However, the staff made every effort to resolve this problem by upgrading me to a different room with a sea view. I considered this to be outstanding customer service.
Received room upgrade. Very good service
Leisure facilities £15 to pay for car parking. No mention of this until we had arrived. Staff could be a little overzealous. We received the bill for our evening meal before we had had our dessert and coffee and our table was cleared while we were getting our cooked breakfast
old world charm but shows signs of fading service in Oscars restaurant fell well below expected standard
The buffet breakfast was superb, especially the honeycomb. Im the first room we were given the central heating was not wotking and we had to move to another room, but nobody came to help us with our luggage and we had to carry it all ourselves - not what one expects from a 4-star hotel especially as my wife and I are in our late seventies
The hotel was very clean and the location was perfect for the beach and shopping.
Nice room veiw, nice bed, Lovely bar! no bad experiences!
Staff was excellent; when the heated towel rack in the bathroom didn't work, they upgraded our room. Bed was very comfortable. Shower was excellent (not in all rooms, but in the upgraded room). Wonderful location, with its view of the English Channel and a one minute walk to the pier. Five minutes to walk to the heart of a shopping district.
Reception staff friendly and helpful, good sized room, clean, excellent sea view. Lovely breakfast and attentive waiting staff. Very good location. Found a good price through booking.com
Plasant, good dealings with staff - very satisfactory from that side of things. Room was in good condition, very clean, but so small moving around was difficult.
Very friendly and helpful staff. The room was excellent with a sea view. We would definitely stay here again and I will be recommending the hotel to family and friends. Thank you very much for a very enjoyable stay whilst I was celebrating my special Birthday!
Location, comfort, cleanliness, good food and friendliness of the staff
The breakfast was very good The room was in the basement so no view. had to park your car across the road not in the car park in the hotel - even though you have to pay extra. the deal you had for booking on line was the same price if you booked on the day - not really a deal!!
It was directly across the road from the BIC where i was heading for an event, and it was an amazing feeling being able to have an amazing night out, and then to walk across the road and come home. Room was beautiful! I loved the mirror in the bathroom. No complaints, only to say that the parking is not behind the hotel, its over the road in the shopping mall centre - however saying that, the hotel give you a key and you can park in a secluded area.
Our room for the value was excellent. Lovely sea view. There is a limited amount of parking, but if anyone blocks you in they keep their keys and should move the car for you, so is not too much of a problem.
Great Hotel, ideal location, friendly staff.
Good location, friendly staff. Good choice of well cooked food for breakfast. Good service Hotel seems still to be under renovation, so work ongoing, but does not interfere, except for a strong smell of paint.
Relaxing , clean and comfort,very nice breakfast and had a nice evening meal.also friendly staff
Peaceful, comfortable, pleasant decor and clean. Would have felt more comfortable with window covering for bathroom window - felt a little exposed at night/not sure what was directly outside.
The service Poor Meal had problems with understanding of a "blue" steak and the quality
brilliant location, attentive staff , comfy room and very good food no
warm and convenient
No thing The worst hotel I have been
Very friendly hotel with helpful staff.Old fashioned but nicely maintained Stopped serving hot food at 8.30pm, so nothing except sandwiches on offer when we arrived after a long journey.
The staff were very helpful and we were upgraded to a suite which was excellent. The hotel was very central just steps away from the BIC - the whole experience was perfect.
Value for money Difficulties with booking. Active hotels and Piccadally not aligned on certain issues as type of credit cards to be used etc. Gunnar
Clean, pleasant room; well located. A staff member entered our room in the morning while we were still asleep!
Lounge area Bathroom was tiny with cracked mirror and old bathroom carpet and sliding door. Bed was tiny and soft. Apparently it was a dancing hotel and music filtered up til 1.30 am. No breakfast was included in the price. Bedroom picture misleading.
Only stayed for one night
A nice hotel for a layed back holiday. Would not be recommended to to people for lively nights out.
I realy do enjoyed staying at Hotel Piccadily. Staffs were very helpful and friendly!very confort room aswell!no fuss or anything it was great hotel!!!! Nothing
Clean and tidy. Friendly staff. Had to change room on arrival as it was far too small for a double and quite dark. Second room was better but still small and required updating.
Good location, really friendly staff, clean hotel and loads of car park spaces! Decor was a bit old fashioned but wasn't too offensive!
The receptionist was extremely friendly and helpful, and the breakfast was very good! Location excellent for accessing town centre. The room we were in was very small.
nice, clean hotel, good location
the amazing cocktail bar the cocktail staff
comfortable relaxed atmosphere, close to activities,excellent breakfast and service
Easy access to every where such as BIC, beach and shopping
comfortable freindly atmospere all satisfactory
Very friendly and pleasant staff, lovely room and cocktail bar excellent and great breakfast and convenient to town for shopping. Nothing to dislike. Have recommended hotel to friends and will definitely be going back.
We were upgraded and stayed in the Saturn Suite. The food and drinks at 1812 were superb; staff was very friendly; great location, close to the shops, pier, BIC; room was spacious and clean, easily accessible parking. Having to walk for five minutes to get to our room, after opening five fire doors and having to go down stairs - that was a pain. Upon our arrival, around 1 a.m., we asked for some water and what we got was a plastic jar with water where ice and several other, unidentified objects were floating in it. Of course we didn't drink it and we didn't have the strength to head back to the reception, so the first night was hell on earth. Also, while the hotel advertises free wi-fi there was no signal in the room and we had to use the lobby.
Central Location , Nice room. In general the hotel was very pleasant Bathroom was antiquated.
Luke warm shower
location and facilities on site, both the so bar and 1812 are excellent, didnt need to leave the hotel.
Staff were polite and efficient
Nice large bedroom, reasonable size bathroom, good parking area, extremely convenient for the shops and theatre, a generous breakfast. For those staying in on an evening you have to be prepared for pretty loud music until about 10-30pm. Join in or go out is the answer.
Location near Beach and great view from room.
Is a old hotel with big rooms, you have a table 2 chairs, plus a desk in front of the mirror and other chair there. Plus the bathroom had bathtub. The location is great. I will probably stay there again. For the money that I paid was the best option, plus full English breakfast included in the price.
Friendly and helpful staff My wife and I felt that, despite the friendliness and reasonable comfort, there was a general down-at-heel feeling about the hotel - in need of redecoration and a facelift?
Weren't there long enough to make a firm comment. We did request a seaview, which we did not get.
Wedding we attended was wonderful and well organised I asked hotel to keep wedding flowers for my mother of 86 years in Edinburgh but they lost them so very disappointed
breakfast room too hot
very helpful staff, clean and friendly hotel and in ideal location, really nice sea view. teletext on tv would have been nice as bad weather forced our ferry to be cancelled and we could have checked on tv.
Handy for Theatre. Although there were a few parties taking place (and weddings) the music did stop at a reasonable hour. Nice breakfast and nice sea view although I think £20 extra per night was excessive. No room service, clean but needed some decoration restoration, no information pack in room which is unusual.
room very good .sea view very good.close to shops.parking good. room cold.breakfast not hot and tired.
Very pleasant staff, comfortable, clean room. Excellent location. Incredibly squeaky floorboards! Luckily I am a heavy sleeper :)
only one night but most impressed with the retention of the architechture,comfort,value, the breakfast possibly one of the best experienced due to little "touches"mushrooms best ever!!!room very good too.Cant wait to come back. nothing
We only stayed for the one night, but the hotel was very welcoming, friendly, comfortable and the room we had was well worth the booking
Near to BIC for the concerts
The hotel is clean and comfortable. The staff a re friendly and helpful. My room was well equipped (the enormous corner bath was an unexpected treat!) and peaceful.
Our room was situated next to the lift and as a result we had a disturbed night with the doors constantly banging and people coming and going.
Clean friendly staff No air con but we knew that before we went
It was central. The lifts were poor, and there were signs that the hotel is tatty and in need of a refit.
The room was well appointed although felt the conservatory needed a face lift. The staff were very un welcoming and no one smiled.
It had a bed where I could sleep I was disappointedin additional sums added to my bill I stayed there because there was an offer a friend joined me at breakfeast and beacause he had smoked salmon and scrambled eggs £ 20 was added to my account which I thought was steep
Excellent staff, amazing spacious room, clean modern hotel.
My son and I loved the layout, design of room, hotel, the sea views and accessiblity to Bournemouth center. The receptionist very helpful on arrival. Beds were rock hard and pillows to match. Having asked to be moved to a quiet room were given a lovely room but could hear baby crying in adjoining room through night. So both my son and I did not sleep well at all. No hangers for clothing and very little lighting for evening when dark.
All facilities excellent including restaurantand service Could not gain access to balcony Directions to carparking not clear when booking
I liked the style of the hotel, different from other Premier Inn's The restaurant staff seemed inexperienced and there didn't appear to be a manager
Great building, bar and restaurant area very well designed and relaxinb atmosphere Unfortunately we were allocated a room suitable for disabled guests which would have been great for a wheelchair user ( having holidayed this year with a friend in a wheelchair and realised how hard it is to find suitable accommodation - this is a real plus) however it meant that we only had a disabled shower in our room and no bath- which for non wheelchair users is a bit disappointing - we were not asked whether this would be OK which I was not happy about.
Beautiful room with balcony, lovely restaurant, great ambience.
Very relaxing, fabulous breakfast, pleasant staff. Pity about the awful weather though!! Just opposite the Pavillion Theatre where we had tickets to see the Electric Light Orchestra trib band, brilliant!! Nothing negative springs to mind.
Hotel Is Clean,rooms are really nice and a lot of space with great bathrooms.Beds are also comfortable. There's no room service available at the hotel and think they should review this some time in the future.Many people are awake late and want a snack or drink and the hotel doesint offer any.
Balcony doors in our room were locked and this meant there was no escape route other than the main door.We asked at reception and were told that the balconys had not passed the safety inspection and therefore could not be used which we thought was a poor excuse and not complying with Health and Safety Regulations.
We were given a lovely large room which had a seaview. The staff at the hotel reception were friendly and extremely helpful, giving us directions and information about the university which we were going to visit. We stayed in a twin room , the beds were rather hard and uncomfortable.
It is a small hotel, nearby the BIC, and very close to the Beach and the Town Center. Very nice place. Little bit old furniture, but otherwise excelent
Having a simming pool with early and late access. Helpful, polite and attentive staff at breakfast. Some staff didn't look very happy. Did their job well but looked like they would rather be somewhere else. Christmas decorations were up at the beginning of November and Christmas music playing at breakfast.
Hotel was in a good central location to beach and shopping centre. Excellent friendly staff, clean, great breakfast. We used back entrance as this was next to hotel car park. Entrance could do with a visual display I.e plants, to make a pleasant entrance.
Very clean and the decor matched. It was very warm and too noisy to open the windows. The floorboards were also creaking loudly.
Friendly efficient staff, comfortable clean rooms, excellent location for the BIC, beach and shops.
The staff were extremley helpful and accomadating throughout our stay. The rooms were very comfortable and clean. The only problem I had with the hotel was the shower in my room was very weak and the toilet paper wasnt great.
The staff were friendly and helpful. We felt comfortable. Creaky floorboards.
work ongoing in the hotel. tired decor
Breakfast was very good but sometimes service slow TV in room was inadequate and reception poor. Shower was also fixed and not flexible.
It was a very convenient location, right next to the bic and close to town. The decor was dated and the wallpaper was falling off the Walls in our bedroom. The tiles in the jacuzzi were dirty. It all seemed a little run down. Christmas decorations were up at the beginning of November!!
Comfortable room, and good breakfast. Having booked 2 twin rooms, and being given 2 doubles, and having to pay an extra £15 to upgrade.
The staff were pleasant. The food was very basic, not really very appetizing. I would call it a B&B not a hotel really so it was expensive considering this wasn't really a proper hotel. The building is not at all modern- creaky floorboards, basic amenities, small single room. Not very good value for money. Check-out time is 10:00 am, a bit too early.
Excellent location for beach, shops and the BIC. Lovely seaview room (although was an upgrade on check in for extra £10 p/n) rooms would benefit alarm clocks, and shower gel/shampoo.
Friendly staff, clean had a lift As it is on the main road and windows are very thin, a lot of road noise!
Close to BIC & shopping
Freindly staff Possible needs some refurbishment
close to the sea noise from the street
nice bar area. the bed was a bit uncomfortable. mattress was old.
room was comfy and breakfast was pretty good. Getting a phone call at 10.02 telling us we need to be out of the room, and paying for parking is a bit of a cheek.
Location To BIc
Lovely clean pleasent hotel, in need of ungrade.
the service was good and the food was good the room was clean but very small
A good hotel in a great location with all the basics that you need. Excellent friendly knowledgeable staff for whom nothing is too much trouble.
The staff were friendly and helpful and the cleaners did a good job. There was also a car park which is helpful as Bournemouth is a pain for parking. The food left a lot to be desired. The bathroom was badly designed and the shower area was very small.
Overall the hotel was lovely. Thank you for a very pleasant stay. There were no bad points whatsoever.
Served Vegetarian Breakfast which was very good. Perhaps more choice on vegetarian meals & evening entertainment would be useful.Very close to beach & pier. I stayed in Room 30. I found flow of water was very low & only trickle of water came out of shower. Pressure from Cold & Hot water taps in sink had very low pressure & water from hot water tap was very hot & low pressure. So water pressure need improving.It would be better to have a mixture tap in sink instead of having two single hot & cold taps.
The rooms were small, but clean. Breakfast was lovely, though served a little early on a weekend in my opinion (8:30-9:30am!). The staff were friendly and helpful. Location was perfect a 1 minute walk to the centre of Bournemouth
The staff on reception and in the dinning room were very friendly, welcoming, down to earth and helpful. No real bad points
We found staff very friendly and helpful. the breakfast was good.We did find the tables close together, which was fine for us but might be slightly offputting.The terraces could do with attention, also perhaps the rooms could be updated.However we found location and as mentioned staff were excellent.
Friendly, helpful staff and good quality breakfast with extras without quibble. No
Location and staff Car blocked in by coach unable to leave at 10:00 AM stuped note on windscreen from hotel manager what a shame
It was clean, great staff and central so just a 5min walk to the beach!
Good location. Friendly staff. Parking on-site. Not very good shower. Uncomfortable bed. Only served breakfast between 8:30am and 9:30am, so I had to have a bowl of cereal at 8am as my conference started at 8:30am.
I thought the Hotel staff were very helpful,polite and friendly. The location is ideal for the seafront and the view from the back is really nice
Particularly glad to have tea/coffee making services in room as not always standard. Staff helpful and accomodating, particularly parking needs. Not knowing that front door is routinely locked and having to rely on door bell... On arrival, this was unexpected as it was before 9pm and no front door key was proffered when we expressed intention to go out for a meal. You have to rely on staff, which though they were prompt to come to the door, is slightly unnerving late at night, in a strange place. Breakfast starts late, 8.30am, but this may be because it was March & not peak season?
We (2 persons) had a very comfortable bedroom with a king size bed in a large room.Bathroom was one of the best and the shower was very really superior+.Heated towel rail. Breakfast was fantastic. The only comment would be is that the kippers or haddock were prepared to order which would take some time to do which is fair enough but why not take this order at the beginning of breakfast it would make more sense.Apart from that small thing everything was excellent. One of the best hotels and great value. The only thing was the lift is very old and one could catch your fingers in the gate. Also if someone forgot to close both set of doors it would not operate so someone had to go up or down the stairs to close the door.
Very friendly atmosphere and extremely helpful and attentive staff; located very close to the beach
Good location and friendly staff creaking floorboards !
Brilliant location foe Bournemouth shopping/gardens and beach. Excellent views. Room was disappointing. For 92 pounds I was expecting a room a little more updated. Apart from location I dont know if I would return.