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hotel staff and clean the Spa
Nothing !!! Center of Amsterdam
very comfortable bed and soft sheets front door was not working so had to use side door
Great geographic location Fee parking for the car Fitting out of the hotel entry not indicated on website. Worse soundproofing of the room windows.
soft and comfirtable bed You have to pay for everything such as internet, phone calls, TV, etc. Service was poor. Prices are relatively much higher than other similar hotels.
Location and staff Internet services not included in package
good location, great comfortable beds and nice gym and sauna area
The hotel was pretty fine, clean and with good style. Very close to the center. The room was big enought for all family. We didn't got any breakfast at hotel, but during the boat cruise, the stop is very close to the hotel. Miss the boiler for have some tea in the room. The remote control of TV almost died.
location There internet.
central position for visiting amsterdam Impersonal feeling with pseudo design furniture
A truly spectacular property, beautifully fitted, with attentive, friendly but not overly intrusive staff. Amsterdam is a great place to visit; this hotel is almost reason enough on its own. I stayed there twice on the same trip. The first time we upgraded to a suite, and it was beautiful, really a place to relax in and feet at home. The second stay I was alone and had a regular room. It was tiny, but entirely functional. Both rooms were street facing with large windows. The bar is lovely, as well. Be sure to try one (or two or three) of their great gin and tonics. It is rather pricey, but you do get what you pay for.
Next door to museums and across the street from canal, cruises and casino Very helpful and professional staff and excellent restaurant on site (MOMO). Clean, well appointed room of adequate size. Highly recommend Road traffic could be heard but not a significant negative
The location is perfect. We recieved a warm welcome upon arrival, and was please try suprised at the accomodations. The bed was very comfortable, view perfect, and the room size would meet or exceed any standards. Literally the best location for a brief walk to vo delpark, museums, de hallen, red light district, and tram stops. There is no pool, but for us we didn't care. The lobby was warm, as is standard in most of holland, but rooms are well air conditioned.
MOMO I was not happy at all with the bed and I ended sleeping on the floor because the matress was really bad.I paid 160 € and I think the bed should be comfortable.I was not happy with the answer of your staff saying that the bed for standard rooms.I was that close to go down to the reception with the matress to show it to all.
Location and staff were great. Breakfast although pricey was huge! Very decent! Very clean and comfy bed. Room was modern although the "non-divided"/private bathroom may be an issue to non-couples. Some of the toiletries where empty.
From a tourist perspective the location of this hotel is very good indeed, it is just metres from the great galleries and Vondel Park, and close to Jordaan. The #197 trolley bus around the corner opposite the Van Gogh museum takes you to Schiphol in 30 minutes for 5 euro (pay as you get on), every 1/4 hour, and trams #2 and #5 take you to the main railway station. Despite being on the relatively busy Stadhoudekade street, the hotel is quiet. The rooms are clean, very comfortable, slightly but not overly cramped, idiosyncratic in design, with air conditioning that works. The staff are intelligently helpful, switched on, and very pleasant. I think that is a Dutch thing anyway. I took the 'with breakfast' option. I recommend it. All this comes in at about $210/night per room including taxes. There are plenty of cheaper places around but if you are in Amsterdam for a couple of days and want a faultless, quiet, reliable, central place to stay, this is a good candidate to consider, and worth the money if you have it. The only thing that I wasn't keen on was the Momo restaurant that is attached to the hotel. It is a Sushi only restaurant, so if Sushi is not what you want, too bad. We ate there one evening and while the Sushi itself was no doubt excellent, it was expensive for what it was - as in my opinion Sushi tends to be. If you like a rank of chefs attending minutely to each bite, and lots of pretty waitresses regularly asking if you need anything, or don't really mind about the cost, that's fine, enjoy it and pony up liberally at the end. Otherwise, don't come to this place too hungry, or with kids, this one is for the up-market purists. There are better places nearby, serving quality food of other types for quite a lot less.
- Proximity to Amsterdam's famous museums - Comfort of the bed - Size of the bathroom (we got a handicapped room) - Availability of luxurious toiletries - Clean, well-kept rooms - Friendly staff - DELICIOUS hot chocolate - Free, reliable wifi - Room itself was a little small - Cleaning staff arrived at 8am
Cleaning staff was nice. Water leaked from my ceiling onto me in the middle of the night. managenent was totally unhelpful.
The location was excellent for visiting the Museums and good selection of cafes and restaurants nearby. Canal boat trips right outside hotel entrance. The room was cramped and somewhat claustrophobic. The cost of the room was far too expensive for the size and no breakfast included.
Location is great. Clean Standard rooms are a bit small but great for a couple. Staff is very professional. Concierge is great with recommendations
Staff at reception and night porters were very helpful and friendly. The 'living room' area is well designed to be modern yet comfortable, the range of books available to look at was excellent. The location is excellent - Leidseplein is a stone's throw away and there are lots of really great places to eat. The Museums are also just around the corner, and tramlines are a 5 minute walk away. Sometimes we had to wait quite a while for our presence to be acknowledged and orders taken in the 'living room'. Also, a couple of times staff entered our room after hardly knocking or giving us time to reply! I think the rates are quite expensive when you consider that they do not include breakfast and the charge for web access is huge!
Close te citycenter Bed en cushions to soft. Bad smell
The location is perfect - in a quiet but very central place. Free wifi in the room for no extra charge. The staff is helpful and efficient, without bothering you.
The rooms were small but well appointed. The staff was friendly. Best of all the location is away from the tourist craziness yet near many attractions and a great place to begin exploring on bicycle. The wine in the room was disappointing in quality and price.
A very cozy boutique hotel in a great location with friendly staff. The shower was scary.
they confused me with another guest and gave me key to his room
The location, the facility and room, and the staff. All was wonderful. I hope to go back. The hotel was busy and our room was upgraded to a superior room. It was very nice. It was too short!
convenience to Amsterdam attractions Our room was a little small
Breakfast was very good with a nice selection of foods. The bed and pillow were very comfortable. I especially liked the good location to the museums and the friendly staff. Thank you for a nice stay. It was a little difficult to move easily between the bed and desk in room # 305.
Location near to the fashion and museum district. Quiet street the room was a little hot during the night
Lovely area, lovely hotel in charming old buildings, however with modern conveniences, large bedroom, excellent, helpfull staff. Beautiful fresh flowers in the common areas and in the bedroom. Everything perfect...
the hotel is walking distance from the museum area and the main shopping street the room was not insulated well, no double window so it was a little bit cold
location, services, cleanliness,
Friendly hotel staff and clean rooms. Good location. Small Room
Front office staff were very helpful, within their capacity to solve problems - for instance, how best to get somewhere. Some, such as an internet system that was constantly breaking down, were not within their capacity. Cramped bedroom - no proper hanging space. Internet access very poor. Safe did not lock. Only one tiny piece of soap was offered. Lighting was very poor in rooms - difficult to read. No ironing board. Air-conditioning unreliable - public spaces overheated. Much more concerned with appearance than functionality.
The staff at the hotel were very pleasant and helpful. While remaining professional they were warm and welcoming. My son would often join me for a drink after work and we enjoyed sitting in the living room of the lobby. At breakfast one member of the staff (Sau (?) always remembered what I liked and greeted me with smile and a cup of coffee. All and all, I could not have been more pleased in terms of the facility, location, and personel. My rooms were attractive, but in both, 21 and ? the closet was practically inaccessible. One must sit on the bed to open the doors.
friendly staff and clean throughout. rooms slightly tight
Location and very attentive staff. Paying for internet access in room.
Very central position - comfortable hotel. Didnt think necessary for towels to be taken away everyday especially as they were then never replaced!
good location - near museums and public transporation cost of breakfast
Location was brilliant - quiet but just around the corner to lively square. Hotel clean, staff friendly and helpful, breakfast great, rooms fantastic!
The staff was friendly and helpful. They spoke excellent English and Dutch. The location was excellent and close to P.C Hooft Straat, which I think should be emphasized in the hotel manual/guide. The hotel was also right next to the Vondel park. It was close enough to the leidseplein for a short walk but far enough to away from the rowdiness. The complimentary liquor in the room was highly appreciated. The toiletries should be replenished every day, especially shampoo and body soap. The proximity of my room (room 18) to the service area meant that early in the morning I could hear the breakfast serviced being prepared quite clearly. The door and insulation for rooms close to the kitchen should be thicker. The curtains on the windows were blackout curtains which were nice, but I would have also preferred there to be curtains through which light can pass through to help adjust to the new timezone. It was either completely dark or completely exposed with these curtains - and being right next to the hotel courtyard meant that the windows were at eye level for anyone there.
Lovely boutique hotel that lived up to the description on website. Staff very friendly and extremely helpful. A very minor point but would have expected more luxurious bathroom products to live up to the luxurious standard of bedroom and bathroom!
Very friendly staff, nice big and clean bathrooms, good breakfast. Also the room was really nice and dark with the curtains closed so you can seep really well. Our room was on the lower ground floor and we got a lot of noise from people in other rooms and above us.
Guests are given unlimited free drinks (of any sort) and snacks are always available. The hotel is advertised as having a restaurant. There is room service (very good) and hot breakfasts to order, but a restaurant for dinner is in a sister hotel down the block.
Beautiful hotel, Room cleaning is handled all day long, not as usual only in the morning. This is not optimal if you have children who need to sleep in the afternoon
Staff were very helpful and easygoing. Breakfast was very nice. noise from adjacent rooms, having to carry my bags up and down very narrow and steep staircases. The lifts were so small, I could not fit in with my luggage, and had to be in the lift to push the button.
location is great, very central, easy to access everywhere the room we stay is super small, and the stairs were super thin. in d room we can see dust! can hardly move anywhere. too small for 2 persons. it looks boutique from the outside, but the is not. not value for money at all comparing to other hotels around that area.
Nice room, bedding, etc., convenient location, and helpful staff. Room 101 (below street level) would not connect to the wifi and was below the reception/lobby area, so you heard steps/luggage overhead.
Staff were brilliant, Location, Value for money
The friendlyness of the staff was second to none, and it was absolutly beautiful room
Location Too hot
Total confusion on check in and taken to sister hotel, (Roumer) Very little explanation. The room though was very nice and on a quiet street so maybe in the end it all worked out. Just the check in experience, staff also seemed vague about the wherebaouts of another hotel that I had to attend the next day and would have sent me to a completely different place, if I hadn't double checked myself.
The hotel is superbly situated just off the Leidesplein and easy walking to the main shopping streets and bars The room was a little style over function and the double bed was 2 singles pushed together. It was also a little noisey, not to bad but depends on your neighbours as the rooms are connected by a joining door and the walls are not thick.
great location, nice staff, nice rooms, great atmosphere. I'll be happy to come again. no aircondition in the room which is a problem when the weather is hot. when opening the window you sometimes suffer noise from the street.
not a nice welcome. changed room three times before we got an acceptable room
Fabulous location. I walked everywhere. Easy to catch the Conexxion shuttle bus to and from airport-5 Euros! Staff helpful. Room is soooooo tiny. Compact-like the size of a king sized bed-only that the entire room. I managed and I was alone. if I had booked for 2 people it would have been interesting.
The personnel was very nice and helpful. The hotel is located in a quiet but central area in Amsterdam. The room was very clean.
The entire hotel staff is wonderfully friendly, efficient, courteous, and helpful. Location is excellent: literally a minute's walk from the Concertgebouw, and an easy walk from the Rijkmuseum. Hotel Heemskerk is homey, welcoming, and informal.
Close to museums and concert hall. Friendly family run hotel, good advice and recommendations given.
The Hotel is located right next to the concert Hall and walking distance to Rijks Musuem, Van Gogh Museum, House of Bols, Coster Diamonds. Tram 5 & 16 stops just outside and conveniently takes you into the city centre within 10mins. Around the corner there is the famous Vondelpark which is absolutely beautiful. The owner of the Hotel, Sabine was warm and welcoming and every time I asked questions or advice she would be quite detailed and thorough with everything. I had a wonderful stay at Hotel Heemskerk and definitely worth it. No air con in the room, so had to leave the windows open for fresh air. But this is only a minor issue.
Location is good. It is near from V.G.Museum and bus stop.
Great location, small hotel, cosy, clean, customer-oriented and friendly staff, good breakfast. Would definitely recommend to friends.
Extremely friendly staff, good price, excellent location.
Very pleasant staff, very cozy place and ambiance, excellent breakfast a bit expensive and far from downtown by foot
Nice hotel, nice staff. Rooms are quite big for Europe.
Friendly and helpful staff. Close to Museum area. It is a bit far from the centre [but once you know how to use the trolleys it is ok].
I have been in too many hotels but i can totally say that this one is the worst i have ever been, poor customer service the guy at the reception was with an attitude, the room was discusting filthy and has a really bad smell, and on the way to the room the was a sewage smell all the way to the door. Terrible hotel
Good price for the location. Funny thing happened: after checkin, we discovered there was already someone in our room, so they should call it Best Western Apollo Quantum Booking Musemuhotel at least. Of course, we got another room, and the verbal guarantee that "maybe" it will be only us in that room.
Small but cosy room, great location, new and stylish bathroom, free wi-fi in the room! Room was quite noisy, could hear toilet flush and people of other rooms above or next to my room.
Very clean and close to museums.
price, service halls were not too clean
Location was great - right near Rijksmuseum tram/bus stop, room service adhered to signs (don't disturb / please clean) out on the door room room way to small for 2 people, water only dripped out of the shower - VERY low water pressure, mold in the room corner on ceiling; beds very, very soft
Locallity Bar closes to early and check out can be abrupt
Value for money for the location of the hotel
The breakfast was good, the location was close to all the major museums The staff was very rude and not helpful
Location is great and the staff is also good The water from the shower wets all bathroom
noisy room facing the street. A/C not working properly
Location and price. Traffic noise on the road and price of Breakfast
staff very attentive and helpful; location very convenient; room was huge and shower very impressive no issues (corridors were vacuumed from 9am which was a little early if having a lie-in)
The room was spacious and clean. The beds were quite comfortable. The staff was very friendly and helpful. Breakfast is adequate. Very good value for money. Would definitely recommend this hotel to anyone who's on tight budget. The location: although the hotel is located in the museum quarter, it is not exactly the most accessible spot in Amsterdam. I'd prefer staying near the central train station or the eastern canal ring. The hotel is next to a schoolyard/children playground, so it could get a bit noisy during the day.
Very good location The room was extremely cold! When we arrived the heaters were turned down (it was round 2 degrees woutside so inside not much more). I turned on the heaters to max, it helped a bit but when we came back late at night they were completely cold, even though they were set to 5. I was freezing the whole night long! Additionally we only had hot water during the first day, on the second it was warm, but impossible for me to wash my hair...
We enjoyed our clean, comfortable room just a short walk from the Van Gogh Museum. It is very close to the Concert Hall and tram stops, and you'll find restaurants and a very nice bakery nearby. The staff was pleasant and helpful. They speak English well.
Sunlit breakfast room was quite pleasant. The hotel was right across the square from the major museums and concertthall. Decorations are a bit sparce; there was construction going on next door in the back; they started drilling at 7:00 AM two mornings in a row. Ask for front room if they are still working.
Great location, friendly and helpful staff, comfortable room.
Fantasticly comfortable beds Paying for breakfast
very comfortable bed none
Staff, breakfast room, location, size of hotel carpet is a bit dirty/old - but it is in the city. And one lamp was broken in the room.
large clean rooms, good location smoking in the lobby
A nice hotel with large rooms, good staff and a great location for the Museum Quarter. The hotel is also fully accessible for a disabled solo traveler. As a wheelchair user, it was inconvenient to have to ask each day for the towels to be left down.
For European standards, it was very spacious and was the best hotel I have stayed at for under $150 Euros. Great value, good location and I would stay there again. Hotel room did not have dresser or microwave. (Microwave was available if you go down stairs).
Location was good It was very dirty and smelly. The room had not been properly cleaned- it was dusty, the bathroom was mouldy and there was garbage under our bed. There was a mouldy, musky smell in the entire hotel, from the 2nd floor and above. We paid quite a bit of money to stay in this "4 star" hotel, but the hotel was no more than a 2 1/2 star in my opinion. I would note recommend staying here.
Warm friendly atmosphere. A little far from the center and the action of leidesplein.
Location + comfort
1) early check-in because I needed to sleep after trans Atlantic flight 2) location breakfast was not included in the price of the room
Everything in Amsterdam was expensive considering I was using the American dollar which doen't seem to be worth much. The hotel was in a good location for walking to tourist attractions. The only complaint I had was the smoking in the hotel lobby and bar but I guess there are no restrictions in Amsterdam.
Size of room is excellent for location relative to city center. Property has good ammenties.
The hotel is very well located: just around the corner fr The Van Gogh museum and the Rijks, which were two of my favorites. the staff was very friendly as well. I would definitely stay there again.
panorama view through glass wall of my room on the 6th floor to trdational Amsterdam houses and chanel. The disctrict is really quiet. The hotel is located very close to Van Gogh museum, my favorite place in Holland it takes almost 1 hour to get the hotel afoot from Central station. You need take a taxi
Very nice hotel, well situated nearby a tram stop. Big, clean and comfortable rooms (very quiet). Excellent breakfast, though rather expensive (as was the hotel itself). Would definitely stay there again if my budget allows it ......
Very nice location, only one block from the nearest tram line, very easy to get around the city. The rooms were also very large with plenty of room and a canal view. The breakfast was very expensive and the bed was not as nice as most NH hotel beds tend to be.
Friendly staff, excellent location The mattresses were too firm for me - the bed was not comfortable
Cleanliness, location, friendly staff. Hotel pub nice feature Austerity of rooms. Comfortable but basic.This is not a complaint. I appreciated the value for dollar spent.
Very clean and tidy. Location very close to museums and out of the dodgy part of Amsterdam. Convenient transport. Helpful staff. Generous breakfast. Very small rooms, bathroom extremely small. 3 of us managed to bump our heads on the television shelf which was close to the bed. Some noisy residents. Scary lift and very steep stairs with dodgy old handrails (I got a splinter). Not much choice at breakfast.
Location is good and away from noise and crowds. Basic and small rooms. Very helpful staff. Very good price. Heating was not enough for the room. There was a weird smell when we first entered the room.
Friendly Staff Small room, noisy at night, disturbed sleep expensive
Well located across the road fom Rijksmuseum. The room was small and a little shabby, but clean.
The hotel was really nice, breakfast OK. Good location. We did not like the beds. Quite short + not too comfortable.
Rooms are too smal to breath.
Friendly staff, clean room, plenty of space (but we were staying with 2 people in a family room for 4) We had to pay to use the locker.
The staff were very helpful and the Hotel is in a great location for the sorts of things we wanted t do and see. The double bed room was alot smaller than we thought it would be.
Perfect location, excellent staff, good value for money. room was close to elevator so a bit noisy in the morning if you want to sleep longer.
The staff was very nice, and there was a good atmosphere We couldn't eat the breakfast due to dietary restrictions - although we told it to them in advance, they still made us pay for breakfast.
the staff was very friendly and helpful
The staff was the best, very friendly & helpful! My 7 year old daughter loved the sitting area of the lobby too. The location is great!
Very friendly staff, lovely welcome and room was ready at 11.30am which after an early morning flight was great. Couldnt have wished for better - very clean, room excellent, lovely breakfast selection, fantastic location for sightseeing.
Convenient location, staff and facilities available for wide range of hours. Staff friendly and helpful.
The staff are very friendly It's ideally situated for my work Other noisy, ignorant guests - nothing that the hotel can do about that!
Location. Parking. Hotel advertises that they have "parking permits"; but they don't. You park on the street for 36 Euros/day.
Breakfast! Comfy bed Ideal location Outdated decor
Great location on a quiet street. We will go back another time.
Very convenient to museums. Also close to Leidseplein for entertainment, dining and transportation. Althought the breakfast and lounge areas were nicely appointed the decor in hallways and rooms is rather stale (though in good condition).
The hotel was simple and basic and priced very fair. My single room was tiny and had a little single bed, but it was what I expected for a low price. Since I was traveling alone and spent very little time in my room all I cared about was that the room seemed safe and clean; it was definitely both of those. The employees were all very friendly and polite as well!
Located in a relatively calm, quiet area, within walking distance of many sites. Rooms are very tired, with carpet that needs immediate replacement. Shower is configured in a way that the entire bathroom floor gets soaked with water. Non-smoking floor was filled with cigarette smoke every night (and it came into the room). Poorly-lit rooms. Staff not rude, but a bit curt.
The staff were incredibly friendly, helpful and accommodating! The room was clean, hotel location is awesome and we even managed to park outside...twice!! Would definitely stay here when in Amsterdam again. We managed to book the night before arriving (very last minute) and were so happy with everything!
Easy, clean, comfy bed. Small towels, and bathroom facilities
A friendly comfortable and modern hotel, in a quiet area close to the Vondelpark and museum district. Can be reached from the main station by tram 2 or 5. Nothing
the stay was good due to the staff being very helpfull and cheerful
the garden and the room
loacation is very good! the view in the room was not fine.
business trip the minibar wasn't in the room and the chek out is at 11 o' clock
Lacation and the garden Quality/price rate
hotel staff is very good and cute