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The location Furnishing of the rooms
The location was the best thing. The rooms were small, inefficient handling of processes and nothing that made me feel it to be a "grand 5* hotel". They should take a lesson from Germans in Efficiency... or another grand hotel in their neighborhood.
Top Location, Friendly Staff Rooms, even booked early and got a cheap price, do not match at all a 5 star hotel. The room rate compensated a bit for it, but definitely disappointed by a hotel which has such a famous name.
The location is very central making it easy to get anywhere. breakfast is in a gorgeous winter garden-type room and the selection is very diverse. Staff were always helpful and accomodating. I was on the first floor and there didn't seem to be a staircase that I could take to go one flight of stairs. It was annoying always having to wait for the elevator (which was insanely crowded) for such a tiny distance. Also, no gym which I expect in a hotel of this size and class.
Very relaxed friendly atmosphere
Check in/ out not very efficient
Nothing exceptional springs to mind Badly stocked mini bar. No 24 hour restaurant/coffee shop
We have stayed at this hotel twice now and it is in an excellent central location. The hotel reception is beautiful and the rooms are also in keeping with this. Our recent room was very clean, comfortable big bed and with all the amenities that you would expect. Prior to this we have stayed in one of the suites which are excellent but of course pricey. The general rooms are a good price - not the cheapest but you do get what you pay for. We didnt book the breakfast as this made the room price too expensive.
Calmness Had to pay EUR 100 for 4 days of broadband connection. Should be free inside the hotel.
NH is the ground zero for Amsterdam
Location Scruffy corridors and dark bedrooms
Very central location, a few minute walk from Dam square. We had a superior double room, which was spacious and very nicely finished. The bathroom was also very nice. For breakfast, there is a wide range available - cooked, pastries, breads, fruits and yoghurts etc etc.... Room was located on the ground floor which meant it was a little noisey - but you can't have a central location and no noise!
easy to access all areas of amsterdam ( very central location) No, everything was great, i enjoyed my stay and will book thier again when i return to Asterdam.
Location, freindliness of staff
2nd stay, had a bathtub this time ++ Central location. Clean. Cheap. We couldn't have a smoking room, even though we indicated a preference for one. The rooms all seemed to have been renovated with hard flooring which made adjacent rooms a lot more noisy.
The only concern, was the checking in it seem too long and you did have 3 staff on. However th ques for checking in was getting longer as the staff seem to take telephone calls when attending to people checking in.
Location, price, excellent staff and wonderful building... This was the third time I have stayed at this hotel, and on both previous occasions I was allocated a much larger room than this time around... This time, the room we were given felt a little cramped, especially the bathroom. Also, the room contained only one mirror, inside one of the wardrobe doors, and there was only one bedside table. I will definately use the hotel again in the future for its excellent location, condition and helpful staff, but my fondness for the hotel has been slightly reduced because of the size of our room.
Great Location, nice facilities in the rood, good staff, very nice in general The waitress in the reastarant was once high :) Breakfast is too expensive.
Superb location, friendly and attentive staff, clean and comfortable. A very good value.
situation géographique et le hall This is the list of the main bad points :
Very good location; in the centre, but in a calm street. I liked the canal view from my room. Very good shuttle service to the airport. I needed someone to explain me how to switch on the central switch in order to have all electric appliances (including the lights) to work. It should be either connected to the opening of the door or made more clear. There was something strange with the pipes of the tap in the bathroom.
Location is very good. In the heart of the city. Few minutes walk from the dam square. Breakfast is very good and not too expensive. Air condition is not working in the room. Business rooms are in another building across the street. Rooms are small and not too comfortable. Parking costs 55 euros per day The room is expensive comparing to any other such an hotel in Europe. I was expecting much more...
The location is very good. Located in the heart of Amsterdam, there are many adventures to find that are just a short walk away.
Very comfortable I did not get a wakeup call on one day, even though I requested one. Date: July 28,2007
The business suite was very nice: great bedding, spacious. The staff were helpful. The lobby had electrical and usb outlets. My room was in a construction zone accessible only by stairs!! And construction resumed right outside in the morning. They shouldn't put people there, or should start construction later in the day. I also found it a little odd that there would be no usb jack in a business suite.
Gorgeous interior in the heart of the old city. Breakfast was incredible and sumptuous. Staff are warm, friendly, and attentive. Location is fantastic. 1. Heating was a major problem. 2. Parking is a nightmare. 3. Shower hot water not as hot as it should be. 4. Complimentary coffee in the lobby area is absent, though one can pay EUR 2-2.50 for a cup. Should be gratis. Once this is attended to, this will be able to achieve deserved greatness.
People at frontera desk were really helpful, nice bar área rooms are modern and comfortable
the sauna The price of the breakfast was a bit too much, the rooms were already expencive enough to include breakfast.
Cosy, friendly staff. No problems no free wifi
Well situated hotel with friendly and helpful staff. Reasonably comfortable bedroom, although small. Nice clean and well appointed bathroom. Hotel bedroom was rather small and paintwork on windows peeling.
The beautiful classic design interiors. The room as well.
Location, interior design, breakfast, coffee/cakes, most staff Poor window, let in a lot of street noise, with what we paid for 2 nights (c.€380) they could buy a double glazed window (about 4 ft by 3 ft) which would be a big benefit for future users of the room. While most staff were friendly, the receptionist we mostly dealt with was businesslike/efficient rather than friendly. (my wife might use different words!)
Everything was excellent. Beautiful old world charm, large spacious room, staff was outstanding in every way with help on questions, places to eat and see and making reservations. No
Loved the hotel and the staff were incredible. Will always stay there in the future. Room are small but beautiful. Rooms facing the canal had very little storage space.
Great view overlooking the Singel Canal Friendly atmosphere Brilliant location
Location, Lounge, Coffee and goodies at reception Beds hard
Good location. Not very modern. Adds 10 years to your life. People 50+ loves it I guess...
The rooms were very nice and clean. The breakfast was excellent. The staff was very kind. My brother lives in Paris and is recommending the Hotel Estherea to any of his friends/associates who are planning to visit Amsterdam. The bar wasn't open until the evening. I would have liked to have a cocktail after I checked in...but there were plenty of places around there to have one - so it was not a big deal.
Outstanding location. Excellent staff. We would use it again and plan to have FREIND's stay there in August
Excellent location, 3 minute walk from Amsterdam Centraal
Location Being overcharged/ They cached my deposit and failed to return it! (50 Euros)
Good colours, style of reception and breakfastroon was pleasant, fireplace at receiption were really nice. No fitness room at the hotel. Wholefloor carpet is not same style than other things. Corridors ugly.
The staff are excellent I do Think Ther price is high
Lovely comfortable room, nice decor, loved the dimming lamps. We had to queue to check in, and after our long journey to get there, we were tired and wanted to go up to our room as quick as possible.
Hotel staffs were professional and polite. Free Wifi is a bonus! It will be nice if breakfast is included.
location, nice hotel
The location and the quality, cleaness of the hotel
Great staff knowledgeable about area and willing to answer questions and provide direction. Rooms are clean.
WiFi did not work in my room (signal too weak) but worked well in lobby
Excellent all round! Will definitely stay here on future trips to Amsterdam. No iron or bathrobes!
Hotel helps for every question asked and answers all in the perfect way. No dislikes.
The excellent staff and our gorgeous apartment to which we were upgraded Would not include breakfast again; though lovely and convenient it was very pricey given the area. Otherwise a perfect stay!
Beautiful and comfortable hotel , Great helpful staff everything was great
While walking in the streets on a cold, windy, snowy, rainy day, the thought of going back to the hotel was pure happyness, as the hotel is so warm and cozy, It starts at the reception, continues in the corridors. Even the pool is warmer than all the pools in other hotels, I used it in the morning before breakfast and before going to bed at night. The extensive opening hours of the pool are a big advantage. The breakfast is the best I travel a lot, stay in nice hotels, none of them compares to this one...best juices, best fresh fruit, best bacon and eggs, best waffles. I loved the hotel tour, especially the wedding chapel and the other room with all the wood sculptures. I also liked the library with the fireplace. Everybody was extremely f I would have preferred a smaller and softer pillow
disturbance during stay in room
Great location, helpfull staff, nice interior, cleanliness, convinient bed, complimentary water and sweets every everning, channel and garden view, etc. - everything! To escape any delay connected with checking out the next morning, I was proposed to settle the formalities in the last everning.
The service was great, if I can afford to, Ill stay there again.
I hated to leave. Staff and facilities were outstanding. Room was beautiful and luxurious.
Hotel staff was more then nice and helpful For a "Junior suit" (as booked and paid), the room was too small
Absolutely first class service. Could not do enough for you. Extremely comfortable bed! -
Cleanliness, wonderful architecture and interior design, polite and proficient and friendly staff Nothing. It was perfect
excellent location, staff, breakfast, great rooms no
i found it very nice andthe staff were very helpful also the breakfast was lovely
location, staff customer service I had to go home early!
Location!!! Great breakfast with a selection of delicious food!. THe staff was also very helpful. The beds are little to narrow and too soft for me. The water in the shower never became hot, just warm.
I like the location, the services and the cleanliness of my room. The room was reely small.
friendly staff & excellent buffet breakfast no room service
Location and late breakfast No tea/cofee facilities in room
The check-in staff (those specific two) they were great fun and welcoming and the cat. The hot (cold!!!) water in the morning and the explanations received at reception (i.e. a once off incident) not true. Every morning same issue all week-end. The lift- you can age 20 years waiting for it.
The staff was very cooperative The room was very small
breakfast and location no air conditioning also step to bathroom
The location is great. It's near to the train station and to the dam. I needed to laundry a pants and, despite of the price (expensive), it was very good. There was a nespresso machine in the room. There wasn't a breakfast. The room is small, but it was ok for two people.
Atmosphere No curtain in the shower
The free use of PC and Internet access in the Swiss Office was great
Good location close to an event we were attending Television service limited and very poor reception. Shower was a bit low and cramped.
Nice location The room was reported as superior with queen size bed, though in fact the room was 6 sq.m. with a tiny bed.
Lady at reception was very kind give us information about where to go. They also keep our luggage after chekout for a few hours. You fill yourself safe there.
This was a fantastic place to stay. I would recommend it highly. Convienently located near the train station and cruise boat landings.
friendly staff nothing
Location was fantastic, very close to main shopping areas. Also, lots of pubs and restaurants nereby and within walking distance of everything.
The hospitality of the staff the entrance of the hotel. you need to walk a distance to enter the hotel on the main street
Very good location, just off Dam Square.
staff and service nothing
very good location
nice staff very polite
Just about everything
Great location and good value
Clean, quiet room the fitness room is extremely basic (2 slightly outdated machines)
The location was excellent and the room tidy and clean. Sometimes the room was rather hot and we could not open the windows. The bed felt like it was tilting slightly to the ground??
The location was excellent and the superior room was of a very high standard. I had to pay the "Amsterdam City Tax" when I checked out, when I booked the hotel the documents said it was included in the price.
Nice hotel. Very well located. The cost for Inet is too high, as well as the cost of the breakfast. But it's a free choice!
Really, really quiet rooms and amazingly comfy beds. :-) In a great spot for exploring the city. For the price, breakfast could have been included.
very nice hotel near Central station may the best confortable you can find in this aera
The location of this hotel is excellent, easy walking distance from train station, restaurants, Red Light District, coffeeshops, regular shops, bars and fast-food places. If you're going further a field then trams are just round the corner. Nothing
Excellent location to have as your base for your Amsterdam adventure! Everything superb
It was near everything in the city no
The friendliness of the staff and the promptness to respond to requests. The room was alwas very clean. This hotel is in an excellent location. I wouldn't hesitate to stay here again
The spacious room and the breakfast. The view from our room and no toaster provided to public during breakfast.
Location and price are great. Nothing
EVERYTHING, FROM THE MOMENT I WALKED IN UNTIL THE CHECK OUT. GREAT HOSPITALITY AND CLOSE TO THE DAM SQUARE AND CENTRAL STATION NOTHING
Very nice room, good bed.
My single room was tiny. It was impossible to see the television from the bed. In the evening, the lobby turned into a very crowded and noisy nightlife venue. Because of the crowd, it was difficult to get in and out of the hotel. Would never stay here again.
Great atmosphere Small bed
Cannot say enough about how great our stay was here! We extended our stay by a day we loved it so much. The prices were very reasonable. They checked us in 2 hrs early with zero hassle. All of the room supplies were included. While not exceedingly spacious, everything about the room and hotel oozed modern style. There was interesting literature on the shelves. The beds were clean and comfortable. In the lobby was a hip restaurant with delicious and affordable faire which we frequented almost every day, and at night became a popular bar until 1 am. There were many other places to eat, shop, or stroll past from the Hoxton's central location, but it was far enough removed from the main tourist areas to feel somewhat local. I would recommend this place to anyone except maybe those traveling with children, as I believe they had to "cheat" to fit us into a single room, and we are smaller than your average humans as it was.
good location in the city center overprice for such small room, stinky room small bathroom front desk ask us for 50 euros deposit at the check in with poor explanation why they take security deposit this hotel shouldn't be call 4 stars is deserve maximum 2 stars elevator such slow and small that barley feet ours luggage and us. we do travel a lot in Europe and south America and we never had such bad "stay"
The staff was friendly everyday, helping to make reservations and directions. We had move rooms after 1 night and they were accommodating. The worst thing about this hotel is that you can hear even the slightest noise from the rooms up above you. I got woken up almost every night by people coming home from the bars at 1 or 2am. I thought it was just loud drunk people but after changing rooms we could the people above us again.
We loved the location. It was excellent. Close to Dam Square and to the railway central station. We could walk everywhere. The reception staff was nice The room was very very small. No closet for our clothes. Just a tiny narrow and short place to hang a few shirts. No place in the bathroom even for putting a towel while showering. The WiFi didn't work for 95% of the time.
Great location. Friendly staff. Clean.
Location: near Dam Square, but not close enough to hear noise. Friendly staff. Single room was a little small, but manageable.
Staff is friendly and professional Hotel location is superb! Matress of the bed was old and needs replacement Hotel can be cleaner for a 4 stars
clean hotel WIFI is absolutely HORRIBLE. you would pretty much get no wifi in the room. you have to go to the lobby to get SLOW wifi.
very friendly staff.
The staff was the best. Helpful in all instances. Great location.
Obviously, one of the best locations in the city since it's ridiculously close to Dam sq After reading quite a lot of reviews talking about the size of the room we got to the hotel a little worried. Well, either PVC has different room sizes or some of those critics are completely exaggerating. the room we got might not have been luxurious, but it was far from tiny. Quite perfect for people who want their hotel to be close, convenient, nice and cosy. The staff, btw, we're extremely helpful and always smiley. FREE WIFI!!! Cleaning rooms is being done partially and irregularly The bathroom had one kind of liquid soap for everything(hands, body, shampoo) also, there was very little of it. Our reservation did not incl. breakfast which also increased expanses.
location smaller rooms. beds wasn't comfort. tel in the room didn't work and I didn't even got suggestion what to do