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Check in/ out not very efficient
Calmness Had to pay EUR 100 for 4 days of broadband connection. Should be free inside the hotel.
The location was the best thing. The rooms were small, inefficient handling of processes and nothing that made me feel it to be a "grand 5* hotel". They should take a lesson from Germans in Efficiency... or another grand hotel in their neighborhood.
Nothing exceptional springs to mind Badly stocked mini bar. No 24 hour restaurant/coffee shop
We have stayed at this hotel twice now and it is in an excellent central location. The hotel reception is beautiful and the rooms are also in keeping with this. Our recent room was very clean, comfortable big bed and with all the amenities that you would expect. Prior to this we have stayed in one of the suites which are excellent but of course pricey. The general rooms are a good price - not the cheapest but you do get what you pay for. We didnt book the breakfast as this made the room price too expensive.
Location Scruffy corridors and dark bedrooms
The location Furnishing of the rooms
המלון עובר שיפוץ בלובי שלא ידענו בעת ההזמנה, אני חושב שזה פרט חשוב לדעת בעת ההזמנה, זה לא היה קריטי אבל רלוונטי. 25-5-2015
Top Location, Friendly Staff Rooms, even booked early and got a cheap price, do not match at all a 5 star hotel. The room rate compensated a bit for it, but definitely disappointed by a hotel which has such a famous name.
NH is the ground zero for Amsterdam
Very relaxed friendly atmosphere
Staying at the hotel was an experience of its own. Amsterdam is great, but I found myself wanting to come back to the hotel to explore all the cool amenities. While the tram is conveniently close, it is a pain to go to and from the city center because it's a 20 minute journey of its own.
I liked the unique design, mood lighting, and automation of the bedrooms. The canteen and lobby are a great idea and are very comfortable. Most of the staff were fantastic. There are parking issues, especially on weekends. Most parking metres operate on prepaid cards and the closest cash metre was 3 blocks away and only accepted coins, which at over €21 was a lot of change. One lady at hotel refused to make change for me and forced me to go into the shops several blocked away and told me it's not their problem.
CitizenM is a quite stylish place to stay in Amsterdam. Downtown is easy to reach taking the tram. The entertainment system and the large bed add a great value to the comfortable atmosphere in the room.
Smart design Seems a little impractical (wrt the bathroom facilities) for the first time user. May be one will get used to but given this was my first time, I was not very impressed.
Ideal place for the young couple with the habit of being always online
A big bed and a see-through shower The shower leaked, it was no great problem however
Ideal for design lovers. I have particularly appreciated to spend time in the different areas of the lobby where you can feel to be like at home. Downtown can be easly reached with bus n. 5. Older people might find difficulties in dealing with such a technological hotel.
The hotel is nice, warm and very well located beside the tram line to town. I was worried it was a little far out but with the tram across the street you're only about 10minutes from centraal. There is no privacy really in the bedrooms - the way the shower and toilet are you would really want to be very comfortable with who you're travelling with!
I picked the place as it was close to the conference I had to attend. I definetely enjoyed my stay. Appreciated the quality of the bed, bedlinen, even shower gel was very good, which is not typical for hotels at all. Hotel is very stylish. You can get a snack and a drink any time of the day and night. Staff was very professional and easy going. Definetelly a yes. I understand that the hotel is not for all the types of travellers. You are not supposed to spend a lot of time inside the room, just change, have a shower, sleep or relax and watch tv. For that purpose rooms is suited perfectly. If you want to work or spend more time in the room, you have to go downstairs. It is really the hotel for the young type of travellers. What distrubed me a bit was the temperature in the room and a bit of noise at night. Nothing dramatic though.
For people going to the rai exhibition centre, the location is excellent. Its a short walk through a pleasant park. Citizen m is not for me. I found it pretentious, amateurish and over- ppriced. The staff are all youngsters in t-shirts and baseball boots. The breakfast was terrible and eaten at high stools to loud techno music. Check-in and check-out are done on computers and you have to pay an extra fee to use a credit card - the only time I have ever been asked to do this in a hotel. The room was uncomfortable with the bed filling the window end and the shower, lavatory and wash-basin (the size of a coffee cup) in the room with you. There was the feel of the 1960s cult tv programme, The Prisoner, about it.
staff was very accommodating. : internet access; the snack area I asked for 2 beds and did not know the rooms only had one bed; the shower leaked all over the room; the sink drained slowly; I did not like the bathroom and shower open to the room. No desk; no place to put your luggage; no desk; no place to watch TV unless you sat on the bed
Three adults, including myself, stayed here a day before and after a cruise. The hotel was a great price and offered three single beds and a very large bathroom. Being from the U.S. with limited public transportation where I live, I did not realize that the tram is different than the train. We thought we could take the tram to and from the airport and port, but you need to take a taxi, so that was a little disappointing. The tram is an excellent way to get downtown, though. You pay right on the tram, 7.50 Euros for 24 hours. The staff was extremely helpful in giving directions regarding navigating the city and helping answer a variety of questions. They even ordered taxi pick up for us. No cotton washcloths No alcohol on the premises Small refrigerator No ice? Limited dining in the area Must take a taxi to/from airport or port, the train is too far to walk with luggage The price the hotel quoted us for the taxi was incorrect. The taxi companies charged more.
Friendly staff, comfortable beds. Breakfast was to expensive so we went out to eat.
This is the third visit to the hotel. This is a very clean hotel and we have no complaints about service. The restaurant and bar prices are very high compared with other establishments we visited. The heating in the room was inadequate and we could not get it higher, the weather was very cold at the time of our visit.
Service wonderful! Only complaint, a/c not strong enough
We very much liked the hospitality in your hotel especially during breakfast the staff was helpful and gave us a comfortable feeling It was a pity that the shower was leaking into the bathroom and the water gathered round the toilet which made the floor very slippery.
A fantastic hotel with superb staff. Very helpful and welcoming.
staff wanted 1 bouble and 1 twin room got 2 doubles
The staff was helpful and friendly. Beds were comfortable, but small. No good coffee in the room. Housekeeper did not take a fast food garbage bag out. She left it exactly where I left it. No hotel shuttle, like you would expect with a 4 or 5 *
The hotel overall was ok. The room was clean and had nice amenities. The staff was polite. I was a bit disappointed that we had a hard time getting a hold of room service on a couple of occasions. Also, we were awakened by loud noises made by the staff on the first morning after we arrived. We were exhausted from travel and could not go back to sleep because of the distractions.
I do not recommend this hotel.
They made me sign a pre-authorization with the room rates + 50 euros per day for frigobar (so expensive). When I did my check out (I paid in cash) they couldn't cancel this pre-authorization with the machine (they sent a fax to the credit card office) and I am always very afraid of this kind of cancellation. I had to change my room 3 times (the door didn't close well, they gave me a double bed but I have asked for 2 sigle beds, etc). They didn't have someone to help with the luggage (when I arrived and left the hotel).
The room was great, the staff was very nice, and I had a great experience overall. The restaurant is pricey. I ate dinner in town. Breakfast is reasonable, if you reserve it the night prior. Good food though.
Location and extensive facilities of the Okura; excellent staff and services.
the location liked every thing
very nice and good hotel. It is little bit far away from the center of the city.
The staff members were friendly and accommodating My room was not cleaned until quite late in the afternoon. I had expected it to be done earlier.
food, concierge, services, fantastic hotel we were charged for bar food that we did not like and sent back to the kitchen. The burger was rare (should not be rare if minced meat) and the chicken was underdone and no 'leeks julienne' was served with it, though advertised on the menu.
Friendliness of staff. Flexibility of staff. Overall standards do not meet Okura Tokyo.
The hotel has great restaurants. My room was in need of a refurbisment and was certainly not 5 star. Shower did not have enought pressure. Cheap toilet paper. Paint at the bottom of the door was completely coming off. I have stayed in better hotels in Amsterdam (e.g. Dylan)
Great health club, very nice deluxe room Air conditioning didn't cool very well, furniture in room had defective drawers, cost of laundry service was outrageous, there isn't a good "normal, everyday" restaurant in hotel - all restaurants are expensive and fancy
Perfect business hotel - great facilities and attentive staff. Good choice of restaurants within the hotel.
The breakfast is great. Over priced - not value for money.
I am particularly greatfull to Louis (staff) who made my stay amazingly wonderfull the house keeping.. i recognize that we left the room a mess, but when we came back the only thing they did was the bed! they didn´t reload the mini bar, or clean the tables..
- Very comfortable bed and pillows - Nice view - Expected a nicer building and more luxurious room - Inadequate for a 5 star hotel (stayed in better 4 star hotels) - Far from city center, few hundreds meters walk to the tram stop - Overpriced, especially minibar and breakfast
Great staff, 10th floor had great view, good breakfast. Location to public transportation not as good as some of the other hotels. Was traveling with girl friends and did not feel comfortable walking to public transport at night. However weather was a factor at this time of year - might have been ok in summer.
Staff was wonderful. A little slow on check in (but completely sold out so trying to accommodate all) maid service excellent. Rooms clean and up to date. I had room I room down hall and opposite side of elevators, but I could still hear the elevators. Pick a room further away, hotel is well worth visit - however, they do get their price.
It is a hotel worth staying. The building is very beautiful, the rooms and view very nice. Also the bar at the ground floor is very exquisite. The only drawback is that one has to walk about 10 minutes to the nearest tram stop.
The view from the hotel was superb & the bed was extremely comfortable.
The Staff were great The Charge for "Internet " access !!
Fast easy check in, nice size room, good breakfast and central location to museums.
Did not feel it was a 5 star hotel. It was booked for an anniversary surprise and we have stayed in nicer 4 star hotels
Excellent service. Deluxe rooms would be more 4 star rather than 5. The hotel is a quite a distance from the centre of Amsterdam but there is a tram service that is good.
The wifi fee of EUR 27 is out of market and not acceptable for a business traveller.
Very clean and comfortable room with all amenities. Courteous, professional, friendly and helpful staff. Good location for museums and public transportation to everwhere.
very good hotel, friendly staff, very nice rooms. expensive breakfast, a little bit far away from the Center
Good room Room towards the motorway. Earplugs helped.
Our stay at the hotel was fantastic, probably one of the nicest hotels we have every stayed in. The price was very reasonable, and it was easy access to the centre of the city. The room was beautiful, and clean. We had a lovely stay, thank you. There was nothing that we didn't like during our stay at the hotel.
Check in time is too late, 15:00.
Clean , tidy Reception was a bit cryptic, not so freindly and lacking in advice
breakfast was good althought expensive (17 euro pp), a lot of choice. The swimming pool was not that big but okay for a quick swim Using the sauna was an extra cost (10 euro pp), the lounge area was not always clean
Food parking facilities good isolation from streetnoise view from cocktail bar on top of the building No information of costs of sauna, this was a surprise at check out Water streaming in the bathroom while showering No bathrobes
We liked the mirrors (especially the big one in front of the bed) and also the window between the room and the shower :). We also loved that we could sleep till late. The location is quite convenient, it's very easy to get from and to the airport (Lelylaan station), and also to the city centre (trams 1 and 17). In the shower there was a mild smell of sewer, from the drainage. Also, the toilet should have its own sink.
The room was really nice and comfortable. Very modern with good facilities in the room and hotel. The location was ok only a ten minute walk to the tram which takes you straight into the city of Amsterdam. Was nice to be close to the city but away from all the hustle and bustle. The staff were helpful and advised me and my partner on any information we needed regarding getting to different places we wanted to visit. The Skyy bar on the tenth floor was great. Gorgeous decor and the cocktails were fab!! Overall our trip was really good and would definatly stay there again and recommend to others. The only thing was having to pay to use the sauna in the spa although the swimming pool was free it was expensive to the sauna. Every spa hotel I have stayed in it was free so I wouldn't have expected to have to pay for this.
The room was an absolute fantastic room. Spacious, stylish, comfortable and clean. The staff wereaslo friendly and helpful. Extremely close to the centre although if you are not familiar with the area a sat nav would be an advantage
friendly welcoming staff
The location suited our needs, the room was tidy and neat. The breakfast buffet was excellent. No
Nice room overlooking 5 canals; great staff and breakfast Currently undergoing renovations but still a nice place to stay. Heard no noise in my room from the work going on.
The room we got was not what we reserved.
Nice, clean and large room. Good facilities and decent location.
The room smelled musty, they had packets of tea and coffee but no coffee maker or any way to heat water. The shower leaked all over the bathroom floor!
- Clean business style hotel. - Luggage room - The other staff except MR Moriba were friendly helpful and nice. Mr Anand and Mr ha...d were very nice. - We left the luggage for 2 weeks in the hotel and it was safe. - Airport shuttle - publicized on the web description. However the shuttles are far and few only a few times in a day. I picked the hotel for the shuttle... and ended up waiting a long while for the shuttle timing. We could not use the shuttle for our morning flight at 10 am, coz the shuttles only started after 7:30 am. I wish they allowed some flexibiity or at least had the shuttles available on a need basis. - Mr Moriba at the reception was inside leaving the reception unattended at the time of our checkout - we had to get a cab and rush to the airport and ended up waiting for him for 10 mins, had someone at the restaurant go in and look for someone. He was not even apologetic about it. It is not OK to leave the reception unattended. - Mr Moriba charged me some 4 euro in taxes, then said it was autocharged to my credit card, returned the cash.... overall he did not know what he was doing and added to a lot of delay. - Our last night of stay was at the basement - not very comfortable...with only the staff elevator access. The bath did not have a tub, and the water in the flooring overflowed to the entire flooring. Overall, we got an unfair deal with the basement room - it is not ok to charge the same price and give the basement room just coz the rooms are full. This is not what we had asked/ signed up for.
Close to the METS show at RAI. Close to restaraunts. Very poor WiFi access. Was a transitional period with WiFi providers. Most hotels provide free WiFi. The internet access was expensive.
The staff at the Wyndham Apollo Hotel were extremely helpful throughout our stay. We ate in the bar one night and the food was lovely.
They retained money from two Credit cards and they kept the hold for more than a week even after paying the whole bill. Awful staff
Nice breakfast restaurant Room was not prepared by the maid with the customer in mind. Nothing was replenished by maid. Room needed to be cleaned up much better, prior to arrival.
terrace with very beautiful view
central position for visiting amsterdam Impersonal feeling with pseudo design furniture
good location, great comfortable beds and nice gym and sauna area
location There internet.
soft and comfirtable bed You have to pay for everything such as internet, phone calls, TV, etc. Service was poor. Prices are relatively much higher than other similar hotels.
Great geographic location Fee parking for the car Fitting out of the hotel entry not indicated on website. Worse soundproofing of the room windows.
hotel staff and clean the Spa
Nothing !!! Center of Amsterdam
Location and staff Internet services not included in package
very comfortable bed and soft sheets front door was not working so had to use side door
The hotel was pretty fine, clean and with good style. Very close to the center. The room was big enought for all family. We didn't got any breakfast at hotel, but during the boat cruise, the stop is very close to the hotel. Miss the boiler for have some tea in the room. The remote control of TV almost died.
friendly staff very expensive for breakfast
Breakfast No communication on parking option next to the hotel (much cheaper than Novotel)
Stuff is kind.
No breakfast included in price
Convenient to RAI. Uncomfortable beds, antique hair dryers, slow and slight erratic elevators, long lines in reception, slow and error-prone room service
it has free parking and there was a very nice, modern design and comfort hotel for all the hotel was far from the city center. internet access and some of favorite pay TV channels was very expensive
the room looks very nice :) The hotel served a variety of delicious and fresh breakfast. My friends and I enjoyed the stay there! A little far from city center.
Near convention centre Expense
Location was decent if you are travelling to amsterdam arena
Green apples at the reception too cold, and staff took a long time to process an already paid service for 5 people.
A truly spectacular property, beautifully fitted, with attentive, friendly but not overly intrusive staff. Amsterdam is a great place to visit; this hotel is almost reason enough on its own. I stayed there twice on the same trip. The first time we upgraded to a suite, and it was beautiful, really a place to relax in and feet at home. The second stay I was alone and had a regular room. It was tiny, but entirely functional. Both rooms were street facing with large windows. The bar is lovely, as well. Be sure to try one (or two or three) of their great gin and tonics. It is rather pricey, but you do get what you pay for.
This guest did not leave comments about this hotel.
The room was spacious, especially by European standards.There were lovely amenities such as an electric teapot and exresso maker,bottled water and welcome chocolates. It had the most comfortable bed I've ever had in a hotel. The hotel is not in the museum area and it was necessary to walk to the tram which was 4 or 5 blocks to get to the museums. It would have been great if a free breakfast had been offered.
The location and how clean it was. Price for breakfast very high.
When bidding on Priceline the map is entitled 'Musuem Quarter-Rai Center' Be aware that this decription covers a lot of ground. The hotel I bought was EXCELLENT but a long way away from the Museums Not happy that the map covers more area than one can easily walk in what is mostly a walking city.
Very nice lokation and so frirndly.I Love it No
Very close to public transportation. Clean and comfortable. Somewhat sterile neighborhood - on the plus side, it is quiet, but if you are looking for convenient restaurants or bars that are *not* from the hotel itself, you may have a difficult time. No mini fridge other than minibar, and wifi may not be free
The hotel is new and the room was very nice, clean, and more than adequate. The staff were very well trained and acknowledged me every time with a ready smile and were anxious to please. The hotel is located in the Business district in Amsterdam, therefore you must travel to any point of interest. Thankfully, it is a short walk to the South Station, which is both a Tram and Train station.
Great location, easy access to downtown Amsterdam. Clean, modern, comfortable and reasonably priced.
The staff members were highly professional. The room was clean. The bedding was comfortable. It is not centrally located in Amsterdam, however, it was just a few stops down the tram line from the city center.
Rooms were good and towels were terrific Not a great location - surrounded by office buildings - very sterile neighborhood. Everything closed down after 6pm.
I enjoyed the small luxury features of the hotel. This included the nice chocolates/cookies complimentary to the room and the bath robe and slippers in the closet. I did not like the location of the hotel. There was also a bit of construction around the site of the hotel.
The rooms were very clean and comfortable. Having to pay for the Internet. For this being a hotel geared toward business travelers that should be included.
It a good hotel. One of the best in town. Good location, good room and view.
Nice rooms with large comfy beds. Great location just across from Central Station and the drop off point for the bus to and from the ferry. Staff were friendly and attentive and the price for the room was very reasonable. All in all a great hotel!
great idea was the late checkout on the Sunday Staff very helpful and nice welcome on arrival- rooms were very clean and housekeeping staff did excellent job
I had stayed at the Barbizon before and found that it was still up to the same high standards as previously experienced.
Location is strategic, opposite train sation and nearby many attractions -
the room booked was'nt the same room that was shown on the pictures
The bedroom was very comfortable The first room I had was very noisy because the double glazing window was broken - they moved me to another room but I felt the first room should not have been available
It was so easy. Without exception all the staff were as helpful and friendly as could be. Service was first rate. Between them the bars/restaurants and Room service provided a good variety of meals and experience, no chance to get bored there. I found the level of lighting a bit low/dull, particularly in the bedroom. I guess it is fine if you only sleep there, but not if you spend time in your room.
Location Room was not refurbished
Location and facilities. It was a beautiful hotel. We loved our room. It was great!
Location is excellent. I have stayed in numerous hotels in Amsterdam and the Barbizon is probably the best. NO
Historical hotel. Excellent service. Bed and pillow were not comfortable.
location + staff the bed wasnt comfortable
Centraly located, tram stop, restaurants and shops straight outside the door
Pretty good overall. Very nice cafe-restaurant in the same building. Outrageous internet fee and even worse service when you wnat to use hotel computers
close proximity to tourist destinations. Hotel was within walking distance of major tourist attractions.
The location is perfect and the American Bar is the ideal place to hang out for a few hours in the evening. I would like to see more variety on the food menu in the bar.
Great location - couldn't be better!
hotel staffs are very helpful, the room is great, clean and comfortable. we booked double room, it's big! the location is great, easy to go to station or airport, we can catch the bus just in front of the hotel. nothing
Very nice, staff was very helpful and professional.
It is comfortably situated near public transport services and the city centre. Its value for money was less than poor. It boasted an incredibly expensive breakfast, admittedly including sparkling wine, which for my purpose of stay, however, was totally redundant. With the no more than fair comfort offered, the price ought to have included a humble breakfast as well as complimentary Internet access for hotel guests.
Fantastic position and quality of facilities Nothing
we enjoyed the service & stlye of the staff, the room was out of this world with the most comfortable bed & fantastic views from the balcony, the location was ideal for what we wanted & would recommend the hotel to anyone.
light effects and king size bed rooms smaller than in pictures,no door for bathroom
Close to airport, funky, clean, friendly staff. Not close to many restaurants, not many food options.
Large and comfortably beds. Fair Price. 20-30 Min to Centraal Station via Tram The Rooms have no Windows! You even cant see whats the weather like. As we entered the room it was very stinky and we couldnt get some fresh air, because there is no window... And the worst: the bathroom is not separated the room. the toilet is right behind the bed, seperated by one wall but without any door. even if you love your partner there is absolutly no privatsphere. i would never book a hotel like this again.
very practical located no door in the wc and no room heating
Very beautiful and strange
The noise of the railway on 25th November during the night was so loud that my partner & I had no sleep that evening. In fact I would request a refund as the vibrations & noise werer so disruptive & invasive
For such a low price, I was impressed with the ease of travelling to the city centre, great public transport links. No privacy when using the toilet! You could not stay in these rooms with someone unfamiliar, it wouldn't be too hard to at least put a screen up.
excellent value for the quality since it was opened for only two days there were some unfinished details that need to be polished.
The bed is very good!
Design Room was too cold and heating was not properly.
Second stay in the last month at the Qbic. Great hotel, incredible beds and great price.
Did not like how open the rooms were, no privacy for the bathroom or shower. Would like some separation in the room!
Location, freindliness of staff
The only concern, was the checking in it seem too long and you did have 3 staff on. However th ques for checking in was getting longer as the staff seem to take telephone calls when attending to people checking in.
easy to access all areas of amsterdam ( very central location) No, everything was great, i enjoyed my stay and will book thier again when i return to Asterdam.
Very central location, a few minute walk from Dam square. We had a superior double room, which was spacious and very nicely finished. The bathroom was also very nice. For breakfast, there is a wide range available - cooked, pastries, breads, fruits and yoghurts etc etc.... Room was located on the ground floor which meant it was a little noisey - but you can't have a central location and no noise!
2nd stay, had a bathtub this time ++ Central location. Clean. Cheap. We couldn't have a smoking room, even though we indicated a preference for one. The rooms all seemed to have been renovated with hard flooring which made adjacent rooms a lot more noisy.
Location, price, excellent staff and wonderful building... This was the third time I have stayed at this hotel, and on both previous occasions I was allocated a much larger room than this time around... This time, the room we were given felt a little cramped, especially the bathroom. Also, the room contained only one mirror, inside one of the wardrobe doors, and there was only one bedside table. I will definately use the hotel again in the future for its excellent location, condition and helpful staff, but my fondness for the hotel has been slightly reduced because of the size of our room.