ซันแอนด์แซนด์ รีสอร์ท Sun N Sand Resort

none

dirty

Just....OKAY

It was nice being able to step outside and be right on the beach. The location is also much further south from the main boardwalk area which was nice for people who want a little bit quieter stay without all the traffic. The room also had a full sized fridge and freezer (standard room, wasn't a suite). We didn't use the pool but it looked super clean and well maintained.

Front desk employees weren't the most welcoming or friendly. The parking garage only has one elevator so wait times are very long. The stairwell in the parking garage was disgusting. The elevators in the main lobby look like they haven't been cleaned in a long time. The rooms also could use a good scrubbing (dirty walls, floors, etc.) the ceiling in the bathroom was peeling badly, the drain was backed up, our patio light was broke. The balcony floor was disgusting and covered in melted bubble gum and some other unknown substance that I accidentally stepped on barefoot. The bed sheets (although clean) had stains all over them and both the flat sheet and top sheet were extremely thin and rather uncomfortable. We did not eat in the cafe or go to the bar area at night. Overall, this is an okay stay. I don't think it was worth what we paid, but I know it certainly could have been worse.

Basically the only good thing about it was that it was on the beach and close to Broadway at the beach.

The first room we were in was dirty and had a terrible smell. The microwave nor the mini fridge worked and there were cigarrete butts outside the window. The first night we requested extra towels and they never came. We spoke to the manager about the poor condition of the room and they upgraded us to a nicer, cleaner room. Over the course of our stay, we requested towels 9 times and never received them. We only got them because we had to go to the front desk and ask for them. It was very very poor customer service and the hotel in general felt dirty.

I booked a date and when I went to purchase the room it automatically changed the date. After calling calling the associate and trying to get the problem rectified, He spoke to the hotel and they were sold out of rooms . That's why it automatically changed my dates . I was finally able to get a refund processed because of the mistake . I am currently still waiting for the credit to come back to my account. I've used kayak many times in the past and have always been satisfied with the service . This is the first time this kind of inconvenience has happened to me