ค้นหาตั๋วเครื่องบินราคาถูกไปโคโลญ Köln/Bonn (CGN)

Flights generallg left late

Eurowings completely smashed my suitcase. Its now in the bin. Too many loopholes to make a claim

Flight was delayed and they charge for extra still water

New a320, clean and bright interior.

Flight delay

Nothing

Never made it due to prior cancellation and no back up plan

Flights generallg left late

Eurowings completely smashed my suitcase. Its now in the bin. Too many loopholes to make a claim

Nothing

Never made it due to prior cancellation and no back up plan

Large plane, efficient service, boarding was quick

We were not open to check baggage until 2 hours before take off. Which made it a stressful rush as the airport was so busy and security took a long time

Flight was delayed and they charge for extra still water

Prices of food items was reasonable

Flight was delayed by an hour . The aircraft had to be refuelled and we were asked to remove our seat belts and wait for an hour. Ae Service was horrible. The passengers who paid extra for snacks with the ticket were served first and even after I said my ears were hurting and I needed something sweet to chew on (I was going to buy something to eat anyway) I wasn't served till roughly 75 minutes into the flight. The crew was inconsiderate towards passengers who bought economy seats and was focusing only on passengers who paid extra for seats and snacks. If that's the case then they should stop serving other customers anyway and tell us beforehand so that we can arrange our own food/drinks from the airport lounge

Nothing

Never made it due to prior cancellation and no back up plan

Entermaent system not working

First leg of flight was delayed by fog. OK... it happens, but almost every customer facing employee along the chain gave wrong information and/or had no inclination to help. Spent an hour going from pillar to post at DUS having been told to retrieve bag from incoming carousel. Told several times it wasn't there and would meet us in DRS. Of course it wasn't. Frankly I've had more help from airlines in the least developed parts of the world. Lufthansa Group.... you must be joking.

Prices of food items was reasonable

Flight was delayed by an hour . The aircraft had to be refuelled and we were asked to remove our seat belts and wait for an hour. Ae Service was horrible. The passengers who paid extra for snacks with the ticket were served first and even after I said my ears were hurting and I needed something sweet to chew on (I was going to buy something to eat anyway) I wasn't served till roughly 75 minutes into the flight. The crew was inconsiderate towards passengers who bought economy seats and was focusing only on passengers who paid extra for seats and snacks. If that's the case then they should stop serving other customers anyway and tell us beforehand so that we can arrange our own food/drinks from the airport lounge

Entermaent system not working

Vd

Very good new plane with plenty of space even on the most economic seats

Crew moves me to a new seat for some strange reason basically taking an aisle passenger into a middle seat with no apology whatsoever. It was a short flight but still managed to make the experience and customer service that much less enjoyable because of their attitude.