ข้อดี: "The staff and service were friendly and excellent. Flight was fast and efficient."
ข้อเสีย: "I can’t think of anything."
ข้อเสีย: "Staff was rude"
ข้อเสีย: "Was a short flight. It was all well done."
ข้อดี: "Sweet and professional staff"
ข้อดี: "The seats were a good size and comfortable. I was surprised that with such a short flight we had drunk service and a light meal."
ข้อเสีย: "Be on schedule."
ข้อดี: "Good food, good service, comfy plane!"
ข้อดี: "The crew was amazing. The staff at ticketing was incredible."
ข้อเสีย: "The problem was with the lady at the transfer desk from international to domestic. Usually this is the simplest part of the process, but she refused to help and insisted I go through the ticketing and immigration at the main terminal, even though I often have my ticket printed there at the desk."
ข้อดี: "Nice comfortable flight, food was good"
ข้อเสีย: "Flight delayed"
ข้อเสีย: "Our flight from Chiang rai to Bangkok was s delayed. In Bangkok we did not get any help to find our connecting flight to Phuket. We had to run to get to the departure gate. In Phuket we were told that our luggage were in Bangkok..... ."
ข้อเสีย: "I did not like the enormos gigh price for a 45 minuts flight. As a reference the flight from Bangkok to chian mai last 70 minuts and cost less than a third of the flight from Bangkok to koh samui.No doubt Monoply does not support reasonable prices."
ข้อดี: "We arrive in our destination in one piece that’s the only thing I like."
ข้อเสีย: "I wish someone had told me that gate A8 was so far from A6 and closer to A1"
ข้อดี: "The food is great. Even for a 50 minute flight, we had a delicious noodle shrimp dish! Nice generous serving of OJ in the morning along with a large bottle of water!"
ข้อเสีย: "Whoever looked after my luggage threw it so hard that it snapped the handle on the inside, so it makes it almost difficult to insert/withdraw the handle now from the bag. Very annoying!"
ข้อดี: "Wonderful service, great food, helpful, on time! A+ airline!!"
ข้อดี: "Spacious cabin, fed even on a short flight. Overall very impressed."
ข้อดี: "I flew from bkk to cnx, about an hour flight, but we were still served lunch. They did not give options but still it was unexpected. The only thing was that there was no entertainment but again it didn't bother me."
ข้อเสีย: "No entertainment"
ข้อดี: "Full service (with meal) on 1 hour flight!"
ข้อดี: "It was all standard, nothing to praise this air line with"
ข้อเสีย: "It was all standard, nothing to praise this air line with"
ข้อดี: "Cabin crew is very friendly and host."
ข้อเสีย: "I checked in online and chose a seat forward possible, but at the airport I received a very back seat. Why check in online if it doesn’t work. Terrible for me because I always feel sick at the back"
ข้อดี: "Not in the mood for this section"
ข้อเสีย: "Late by around one hour on a mid day Saturday flight. Had paid full price to fly at the time period and hence even mor dissatisfied with late again service."
ข้อดี: "I was so surprised that food was provided for a 45 min flight. The crew was quick. The flight from BKK to Siem was on time, even although there was a last minute gate change. I couldn't comment on entertainment was the flight was so short. The crew was very polite, friendly and efficient. They were as good as any business class service crew."
ข้อเสีย: "Another surprise was the excess weight of my luggage. I did get the warning about 20kg limit on this flight on the itinerary, but I hadn't paid much attention to it. I travel internationally quite often and know that 40 or 50kg is the norm. I was charged $8 /kg for 24kg overweight. This end up costing twice as much as the round trip flight. Now, I have to pay similar amount on the return flight. I take photographs from the airplane and found the window to be scratched."
ข้อดี: "My friend started to feel claustrophobic because the airplane was so stuffy and didn’t depart gate fore at l ast thirty minutes after expected departure time. We were not told til after fifteen minutes. All the while it was hot and stuffy. The landing was rocky and really quite scary"
ข้อเสีย: "It was sweet that they offered a hot meal but I don’t eat chicken so I’m hoping the food was not wasted. They really should ask first, that way there is no waste. The staff were kind and friendly"
ข้อดี: "The flight got us to our destination, with minimal fuss and no frills, which is what we paid for - so while the stars I gave aren’t amazing, it was exactly what we paid for"
ข้อเสีย: "The flight did get us to the final destination, how they lost our bags and as a result we missed our shuttle to our ferry. Apparently the bags never got on the HK flight and therefore probably won’t make it to us for a day or 2. Then while we were filling in there paper work to get our bag back, we missed our already paid shuttle bus. We then had to pay for a taxi, which was 4 Times the price..."
ข้อเสีย: "I missed my flight because of kayak."
ข้อเสีย: "I'd heard Bangkok Airways was the best boutique airline in Asia so I was a little disappointed. There was no vegetarian food option, blink and you missed the drink service, the plane was quite old stock but comfortable enough. Boarding wad a little confusing - multiple flights called to the same gate at the same time and not particularly good signage about what do when you got there. Having said that, the staff were be mentally polite and tried to be helpful and that they attempted any kind of service on the 40min flight from Bangkok to Siem Reap was laudable. Still better than some experiences I've had on Ryanair or Eurowings in Europe."
ข้อดี: "Easy boarding, on time, and friendly crew."
ข้อดี: "Polite courteous staff and crew."
ข้อเสีย: "Attitude of visiting tourists "Chinese and Russian" tourists need to learn why we use a Q."
ข้อเสีย: "It should be connected flight but I pick my luggage and again check inn at counter"
ข้อดี: "great airline. Used the lounge before getting on the plane, I will use Bangkok Airways whenever I can."
ข้อดี: "Pretty smooth flight, nice and helpful staff"
ข้อเสีย: "Flight was delayed by almost an hour"
ข้อเสีย: "I bought a ticket from kayak but the third party have canceled my ticket due some security credit card reasons, But kayak never alert me of the cancelation and in the day of the flight i paid 3times more just to buy another ticket ,"
ข้อดี: "Comfortable space , on time, attentive crew"
ข้อดี: "Cabin crew"
ข้อเสีย: "Flight delay"
ข้อดี: "Fantastic service, quick and friendly. Meals on each flight."
ข้อดี: "I think I missed the potential love connection my stewardess."
ข้อดี: "Everything about the flight and the food service"
ข้อดี: "The Bangkok lounge, the service in flight including full breakfast on a 45 minute hop"
ข้อดี: "almost all"
ข้อเสีย: "The choice of drinks and the taste of coffee"
ข้อดี: "On time. Very professional crew. Inexpensive. Seats in regular cabin were old but more spacious than I expected. And they served a meal on a 1-hour flight."
ข้อเสีย: "There was no entertainment. Took 45 minutes for any luggage to appear at baggage claim; that was almost as long as the flight duration."
ข้อเสีย: "The flight is overpriced at $300 return for 45 minute flight and was two hours late."
ข้อดี: "Crew was friendly and we were given a full meal on a flight that was only 1 hour and 20 minutes."
ข้อเสีย: "Just an older plane, otherwise no complaints."
ข้อเสีย: "We were held up in bangkok many hours and it was unclear that I could have been waiting in the lounge with wifi- the staff did not communicate clearly and the postings about the delay was unclear and confusing I was frustrated and angered. Also arriving so late made the transport into krabi more expensive- I felt the airline was responsible."
ข้อดี: "The pilot did an excellent job of landing in bad weather."
ข้อเสีย: "The flight was delayed by about 4 hours with little information provided to us. The communication with passengers could be improved."
ข้อดี: "Very poor boarding and disembarking using buses"
ข้อดี: "That it was on time mostly and got us to our destination. Food was a saving grace compared to the overall experience."
ข้อเสีย: "Super old equipment, no entertainment at all for an international flight at least for the longer 4 hour leg. Their motto fly boutique feel unique is a joke. You could tell they are a cheap cheap airline, they never got a gate at any airport, appeared like relegated to the far flung corners of the airport! Always busing us to and from the gates. In flight bare bones with rickety old seats. Certainly for the super budget minded a good value maybe but I won't be traveling with them anytime soon. crew kept asking me to remove my noise canceling headphones. No airline has ever asked me to coz duh that's their purpose!"
ข้อเสีย: "Apart from delays it was a fine flight that got me to my destination safely"
Purchased additional baggage and the flight was canceled due to covid. When they rebooked us they didn’t carry over the extra baggage. They wanted to charge 3x the original ticket price for “added” weight… 6000 bhat for an additional 15kilo (which would of been easily covered by what we originally booked) took nearly 2 hours to work out and they only let us check in minutes before our flight boarded. Very unhappy.
ข้อเสีย: "I wasn't able to go on this flight, or on the trip at all due to the COVID-19 outbreak, and the airline has not responded to my request for a refund or credit yet."
ข้อดี: "We boarded and took off early"
ข้อเสีย: "A little bit bigger free water bottle"
ข้อเสีย: "The charge for extra baggage was three times the cost of my ticket. Outrageous!"
ข้อดี: "The flight attendants were very attractive"
ข้อเสีย: "The flight was delayed 20 minutes."
ข้อดี: "Everything was ok"
ข้อเสีย: "It left late"
ข้อดี: "The flight itself was OK."
ข้อเสีย: "I had to check a bag. My friend, who is Thai, Called the airline and was given the price of 450 baht to check a bag. I called about an hour after that to actually pay for checking a bag and they told me that it was 1225 baht ($41). The other person had made a mistake and that the price was 1225 if I want to ship my bag. When I asked them About the discrepancy in price, the man was rude and told me that The other person had made a mistake and that the price was 1225 if I want to ship my bag. I had to pay the high price because I had no other way to get my bag to Phuket. Afterwards someone I met told me that the price for the Westerners is always higher but three times the price is outrageous and I will never fly with that airline again."
ข้อดี: "Cheap flight!"
ข้อเสีย: "Damage to luggage and their compensation is a pittance. Took the legs off my suitcase and gave me USD $6. The flight was very uncomfortable as AC is not used until up in the air, so we boarded and sat in 25C+ until we were airborne."
ข้อเสีย: "The speakers were too loud and the hostess can’t do anything about it."
ข้อดี: "The seat was comfortable and easy to use."
ข้อเสีย: "It was a very brief flight so it didn’t leave much for entertainment or food. The staff were a little abrupt, but mostly kind. For a couple of hours, it was okay!"
ข้อเสีย: "Luggage fees are exorbitant! $100 for two suitcases of 20 kilos."
ข้อดี: "I booked a flight and feet combo and the whole experience was well organized"
ข้อเสีย: "No snacks but whatever"
ข้อดี: "Fast to board Economical"
ข้อเสีย: "Too cold Didn’t know about luggage charge"
ข้อเสีย: "Missed thefkight"
ข้อดี: "Attentiveness of Aircrew."
ข้อดี: "Boarding was fast and the flight was comfortable."
ข้อเสีย: "We were delayed about 15 minutes, but they didn't say anything it just happened."
ข้อดี: "The seats were nice and boarding was quick."
ข้อเสีย: "The flight was a bit delayed, but not by much."
ข้อดี: "Kind crew."
ข้อเสีย: "Steep ascent with rapid pressure change, not gradual. Hot plane. Rough landing."
ข้อเสีย: "It would be nice if they gave us a little snack."
ข้อดี: "Friendly and easy flight. Good value for money."
ข้อเสีย: "As part of fly-n-ferry, the boat service was very poor - the worst I’ve been on in Thailand"
ข้อเสีย: "Quick easy flight. On time. Good service. New plane."
ข้อดี: "Seat was fairly comfortable"
ข้อเสีย: "The leg room was really small"
ข้อเสีย: "No explanation why a long delay and change of gate at DM airport"
ข้อดี: "The plane appeared clean, and they gave us complimentary small bottles of water."
ข้อเสีย: "They wouldn't allow me to eat some dried banana chips I had purchased at a shop outside the airport. I think they only wanted you to eat snacks purchased on the flight. Also, they required everyone to turn all electronic devices completely off during take-off, ascent, descent, and landing. They wouldn't allow you to use them even in airplane mode for some reason, despite most other airlines worldwide allowing airplane mode throughout the entire flight."
ข้อเสีย: "The service upon arriving to the airport was absolutely atrocious. We attempted to check in and the woman behind the counter gave us a huge problem. When I booked, I must have put the ticket under Susie instead of Susanne and despite showing her my passport she said I was going to be charged 800 baht to fix my name. It took two separate supervisors for them to realize that the passport number I booked with was in fact the same passport number I was presenting to them. I also wanted to check a piece of luggage and had to go to a different counter, waiting on another line to pay for the luggage. Not one person explained that upon landing in Bangkok for my layover that I would need to take my luggage off of the carousel and then repeat the process I did at the Chiang Mai Airport. It baffles me that they have no organization because prior to getting up to the counter, 4 people were clearly unhappy with the customer service. I would not recommend this airline company to anyone, in fact I would advise that people wouldn’t use it."
ข้อเสีย: "Missing an arm seat"
ข้อดี: "Nok air is a nice airline"
ข้อดี: "Super easy hassle free and nice staff :)"
ข้อดี: "On time"
ข้อเสีย: "Just serve water"
ข้อเสีย: "ดีเล 20 นาที"
ข้อดี: "Bad experience. Waste my money."
ข้อเสีย: "Staff no help me"
ข้อดี: "Cheap and very cheerful. Great airline at great prices. Highly recommend"
ข้อเสีย: "First of all the flight was delayed, it's OK it happens. What we didn't like was having the boarder time be delayed on top of the delayed flight. Then we we finally arrived at our destination we had to wait for 10 minutes for a second set of busses to arrive. Then once we get into a building we have to walk up a flight of stairs with our suit cases. I was traveling with my 72 year old mother. Not impressed. It's one thing to delay flights it's another to make your passengers go through hoops to get to their destination."
ข้อเสีย: "This flight was 2 hours late"
ข้อเสีย: "Being charged an extra 5700 baht for weight!!! No warning of any possible charges. What is going on?"
ข้อดี: "Staff on plane was excellent"
ข้อเสีย: "Gate staff boarded everyone at the same time. They ignored priority boarding customers who had paid to be boarded first."
ข้อดี: "Everything was efficient and we'll run."
ข้อเสีย: "The airplane was not very clean."
ข้อดี: "Crew Snack"
ข้อเสีย: "Mechanical issue on plane Need to deplane and board another 2.5 hour delay"
ข้อดี: "Left 8 minutes early and arrived 45 minutes early. Baggage at carousel immediately."
ข้อดี: "Kind check in service and luggage allowance"
ข้อดี: "This was a short flight - 1 hour and twenty minutes. Staff were very polite. Had to check in at the desk. No online check in. Plane was very clean. A small bottle of water was provided on the flight. No complaints. I have travelled with regional airlines and discount airlines in other parts of the world and would have to say that the experience with Nok Air was superior."
ข้อเสีย: "No online check in."
ข้อเสีย: "Delayed 2 hours"
ข้อดี: "The flight arrived 20 earlier than scheduled."
ข้อเสีย: "We arrived 2 hours before flight, long immigration line and made it to counter for boarding passes 40 min early and they wouldn't let us on our flight, or give us a refund. Their next flight (3 hours later) cost double what we paid for our tickets. horrible experience"
ข้อดี: "Left on time and arrived early....No frills friendly service in brand new planes."
ข้อดี: "The flight attendants were wonderful and the business class seats were very spacious and comfortable."
ข้อดี: "Friendly crew. Short flight, very efficient"
ข้อดี: "I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful"
ข้อเสีย: "Ruined flight due to excessive baggage charge which is clearly just stealing from customer at check in... 1800 bhat for one small case! Never again with Vietnam Air"
ข้อเสีย: "Slow check-in not very comfortable seats and food was awful."
ข้อดี: "The flights left and arrived on time."
ข้อเสีย: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
ข้อเสีย: "More chairs at boarding gate in Bangkok, please"
ข้อดี: "The crew was very nice."
ข้อเสีย: "There were passengers clapping through the whole flight."
ข้อเสีย: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
ข้อดี: "Only 15 minutes late, could have been worse"
ข้อเสีย: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
ข้อเสีย: "They changed the time without notice and wouldn’t even accept checked baggage."
ข้อดี: "Our flight was actually through Vietnam Airlines. The confusion of having two different flight numbers caused some Trouble about what terminal to go to in Seoul and we almost missed our flight."
ข้อเสีย: "Better info on what the flight number is. More info that is airport specific."
ข้อดี: "Boarding was quick and Flight was Smooth"
ข้อเสีย: "Food basic,Crew not so friendly.Flight left 15 minutes late."
ข้อเสีย: "Delayed with no announcements or explanation."
ข้อดี: "The crew were great."
ข้อเสีย: "Not much entertainment available."
ข้อดี: "Comfortable seats"
ข้อเสีย: "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"
ข้อเสีย: "The choice of English language films were limited. I did not enjoy the food too much"
ข้อเสีย: "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
ข้อดี: "Food. Food is Life"
ข้อดี: "Excellent staff"
ข้อเสีย: "Hygiene of local passengers"
ข้อดี: "Comfortable, good food, good drinks , on time"
ข้อเสีย: "Edited movies and the headsets were uncomfortable but you couldn't use your own because the left and right we're separated jacks"
ข้อเสีย: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
ข้อดี: "Good boarding process, punctual,great cabin service"
ข้อเสีย: "Baggage arrival"
ข้อดี: "The UA rep gave poor directions for transferring in Seoul; we ended up nearly missing the flight (and other UA passengers did miss it despite VN holding the plane for 40-plus minutes). The crew was helpful and friendly, defusing a truly stressful situation."
ข้อดี: "Crew and airplane were great!"
ข้อเสีย: "Food was not as good as I'd remembered on previous trips."
ข้อดี: "A modern aircraft - the Boeing Dreamliner with plenty of legroom in economy."
ข้อเสีย: "Only two check-in counters were available. The waiting time for check in was, therefore, quite long, and the time was very tight until the boarding. The seat allocation was horrible, and I was surrounded by nasty neighbors, who were chatting throughout the 10+hour flight, even after my verbal warning, not to mention the way children were taken care of. I am not blaming children making noise. I am blaming the lack of control over the parents who bring noisy toys for children and play videos loud enough to disturb the neighbor's sleep throughout the flight."
ข้อดี: "The evening meal was far better than the mystery cold cuts and drowned slaw on the daytime flight out of Hanoi. Crew were pro -- if a little terse at times. Pilot launched and landed the aircraft successfully, always a big plus in my books."
ข้อเสีย: "Seat was hard and somewhat uncomfortable. I wanted bottomless refills of white wine but the stewardesses had other ideas. Pours were on the skimpy side, too. Passengers were fiddling with their damned devices during takeoff and landing, and the crew shoulda laid down the law there."
ข้อดี: "The whole flight"
ข้อเสีย: "Nil by"
ข้อเสีย: "In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass."
ข้อเสีย: "Entertainment system wasn't switched on immediately after take off and safety demos"
ข้อดี: "Airplane food is usually drab & this fish in chili sauce was really tasty. Pleasant crew"
ข้อเสีย: "Miss channels fir tv or music or movies. No wi-fi"
ข้อดี: "The crew was really polite, nice and helpful, a good change for someone that uses Chinese airlines"
ข้อเสีย: "The food was really dreadful and I am used to the Chinese airlines standards so the bar is really low. Beef or pork as options, the meat was really bad"
ข้อดี: "Great service"
ข้อเสีย: "plane a little old"
ข้อดี: "Good weather and a quick smooth flight"
ข้อเสีย: "They kept shutting the lights off. The plane was very hot when we first boarded. In the air the air conditioner slowly began to cool off the plane."
ข้อดี: "Provided food for only a 3 hour flight"
ข้อเสีย: "Boarding was a bit slow (still arrived on time)"
ข้อดี: "Food was nice and plane was clean and not too crowded."
ข้อเสีย: "Before and during flight the plane released a gas into the seating area that made us feel sick, with a headache, and suddenly feeling very sleepy. Right after we got off the plane, we suddenly felt better. If we didn't get a sick feeling, the flight would have been good."
ข้อดี: "On time, smooth flight"
ข้อเสีย: "seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality."
ข้อดี: "Happy to use this airline everytime I'm in Vietnam or Laos. Very comfortable flight with good room."
ข้อเสีย: "Nothing to dislike about this flight"
ข้อเสีย: "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
ข้อดี: "For flying overseas the airplane was old and uncomfortable. I've flown overseas before and the seats have been a lot more comfy. The crew was fantastic and the food just crappy like any plane food."
ข้อเสีย: "The seats and the food."
ข้อดี: "excellent ,no complaints. Good flight all around."
ข้อดี: "Managed to take off close to scheduled time despite inclement weather. Offered disposable raincoats for passengers for transfer from tarmac bus to plane. Staff are always polite and courteous."
ข้อเสีย: "Ran out of chicken and only had fish. Not a fan of fish. Was offered "chicken or fish" but when I selected chicken there was none!!! Not a fan of the bus transfer."
ข้อเสีย: "Flight attendants were not friendly and courteous. There was not enough blankets for every passengers. Food was a cold sandwich with water, juice or soda only, no alcohol available on the international flight. Overall, I would give this airline a "F" for failing to keep up with the standard of other airlines."
ข้อดี: "Very attentive to handicapped passengers. Which is me. Yhe flight is short yet they served a light lunch we seemed like a waste to. I had a coke. The plane was clean I love the hostess uniforms. Beautiful and very feminine. Refreshing in today's world"
ข้อเสีย: "For a short hop I have nothing to suggest. Perfect"
ข้อดี: "Everything was great in the flight. It felt fantastic to be treated like a princess."
ข้อเสีย: "I received at least 4 emails from Vietnam Airlines prior to my visit informing me of changes in our booking. All added time to our layover in either Hanoi or Ho Chi Minh on our return. Once we arrived in Hanoi we were informed of 2 more delays in our departure. I am traveling alone with 3 children all under 12 yrs &I make a concerted effort to book flight with the shortest layover possible. What would have been a 10hr door to door travel time turned into 16 hrs. Needless to say, I will not fly Vietnam Airlines by choice again."
ข้อดี: "Could not board due to flight restrictions"
ข้อเสีย: "Would suggest providing an email to let travelers know if the flight restrictions"
ข้อดี: "the girl next to me was flirty"
ข้อเสีย: "the girl next to me could have offered her number..."
ข้อดี: "Aero bridge availability"
ข้อเสีย: "Choice to meals like McD mix and match. Can choose other combination of same value"
ข้อเสีย: "If seats could recline or have a pillow maybe."
ข้อเสีย: "Boarding always take way too long because of the hand luggage problem."
ข้อดี: "Our seats were comfortable and the landing was smooth"
ข้อเสีย: "All food and drink had to be paid for -even water!"
ข้อเสีย: "I didn’t have any food so am unable to comment on this"
ข้อเสีย: "this is the first international flight that charges you money for everything on board. hungry? purchase food. thirsty? pay for the water as well. even for the check-in luggage, you have to pay. so pay a little more and book a nicer-better airline. the crew is not professional and does not understand how to talk to clients properly. I am well aware of the fact that clients are often over demanding in the services they are being provided and rarely appreciative of the crew that does everything to make your journey pleasant. However on all the four Airasia flights from Delhi Kuala Lumpur Phuket, the overall attitude of the crew members was not nice."
ข้อเสีย: "I was charged $183 USD for the same bag that was free on Malaysian airlines. Huge extortion rip off."
ข้อเสีย: "A little cramped up seats"
ข้อเสีย: "No room for legs Flight was delayed without any information at the gate My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in."
ข้อดี: "Airport crew was friendly and provided umbrellas to everyone as they boarded plane. Managed brief rain-related departure delay well. Nice in flight travel magazine."
ข้อเสีย: "Bag fees were high. I misunderstood when booking as website said on bag (meaning "cabin bag"/"carry on"), so not only did I have to pay the standard luggage cost for my one check in bag but also a same-day late fee, making it twice as expensive."
ข้อเสีย: "Flight delayed 2hrs"
ข้อดี: "Everything is good"
ข้อเสีย: "It was a night flight. Inflight light was on almost throughout the entire flight."
ข้อเสีย: "In flight food is available for cash in Malasian ringgit only, which makes it unavailable for those international passengers leaving Malaysia who get rid of local currency on their way out of country"
ข้อดี: "Good flight"
ข้อเสีย: "They don’t even offer water or drinks"
ข้อเสีย: "Delayed flight"
ข้อเสีย: "Aircraft arrived slightly late"
ข้อเสีย: "They make you pay for water...WATER"
ข้อดี: "Good landing despite bad turbulence."
ข้อเสีย: "Duplicitous and sneaky policies. They tried to scam us out of $175 to check our luggage (it turns out we only should pay $16). Be careful."
ข้อดี: "friendly cabin crew"
ข้อเสีย: "delayed flights"
ข้อดี: "Cabin crew were professional and courteous. I like the boarding at rear of airplane first"
ข้อเสีย: "For me, the seats a were uncomfortable. No lower back support."
ข้อดี: "Politeness of the crew. Welcoming you with a smile"
ข้อเสีย: "Delay. So many delay"
ข้อดี: "Nice clean plane and efficient staff"
ข้อเสีย: "We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight."
ข้อเสีย: "Late flight, not enough announcements"
ข้อดี: "Plane was delayed twice and nothing was communicated. They where aware that we we missing our connecting flights and promised to give us accomodation overnight a KL. when we arrived at KL there was again no communication and they then told us there was to be no accomodation, they had flat out lied. I after about an hour lining up to get a replacement ticket for the next flight (which took unnecessarily long considering they knew this was happening hours in advance), we went to the airport hotel which I would have booked if they had not lied to me to find that it was booked out."
ข้อเสีย: "An apppology for a start and hopefully some compensation"
ข้อเสีย: "The flight was delayed today for half an hour"
ข้อเสีย: "Flight was delayed twice. We missed our connecting flight and the next flight wouldn't be until the next day. Customer service was ridiculously slow."
ข้อเสีย: "Flight was delayed by an hour."
ข้อเสีย: "They do not give even water I feel they should take some charge and at least provide tea coffee and light snacks like sandwich etc"
ข้อดี: "Comfortable flight and friendly crew."
ข้อเสีย: "Long check in lines at Siem Reap airport. High baggage fee (USD 36) for not having pre-booked a checked bag online."
ข้อดี: "I like the food"
ข้อเสีย: "The boarding which was slow..."
ข้อเสีย: "They lost a passenger after the boarding pass was presented. Seems impossible but they managed it They charge you for luggage but only allow you 15 kilograms which is too little for a standard suitcase"
ข้อดี: "Staff, flight, seats, etc. were all good. We will fly Air Asia more in the future."
ข้อเสีย: "Nothing to complain about. Everything went as seamless as a flight can be."
ข้อดี: "Walking straight through security and into the plane.... (due to online check in and just bringing my carry on)"
ข้อเสีย: "The 20 minute delay which they did not announce. I know it's delayed because I can see the pilots at the gate.."
ข้อดี: "Overall not bad the flight left on time and was a good flight."
ข้อเสีย: "Please be forewarned, pay for your bags ahead of time if you can figure out how. We had a short flight from Singapore to Kuala Lumpur and had not paid for our bags. It ended up costing us more for two bags than the flight for the both of us. For that reason alone I would probably not fly with them again unless it was the only option."
ข้อดี: "Friendly staff."
ข้อเสีย: "Ridiculous that you have to pay for water. No direction for boarding."
ข้อดี: "Same as for earlier flight"
ข้อเสีย: "Same comment as above"
ข้อเสีย: "I was charged $94 canadian to check one bag that weighed in at 10kg. I honestly thought the man at the desk was joking. After that he sneered at me and suggested that if I had not booked through Kayak and instead through the airline, that it would be a little cheaper. He then pushed me to hand over my credit card so he could charge me. From then on all I have to say is that the planes have no entertainment, no leg room (they are known for the insanely tight seats) and no food. Not even a drop of water was offered unless you pay on board. Interesting...I wonder what they do then with all of the money they took to accept my one bag (it was seriously 10k, I'm a small girl travelling alone there was nothing large about it). All that to say, I wish I could get some money back, I would never have paid so much to check a bag if I had the opportunity to cancel the flight all together. I'm beyond unhappy with my experience."
ข้อดี: "Absolutely nothing."
ข้อเสีย: "Everything. Upon check-in we were informed that we were not permitted to bring any checked luggage without paying for it. The amount they quoted us for two bags was nearly $800 CAD and more than twice the cost of the ticket!"
ข้อดี: "Love the staff"
ข้อเสีย: "Everything was expensive"
ข้อดี: "Hard to complain about a $100 USD flight."
ข้อเสีย: "KLIA 2 does take some time to get from the entrance to the gate. Once at the gate though the flight was delayed 45 minutes."
ข้อเสีย: "Baggage Fees It seems as if this is not an unusual complaint. Maybe the airline should reconsider their policy in a gesture of customer service rather than an opportunity to deceivingly charge exorbitant fees."
ข้อดี: "Didn’t even get to go!"
ข้อเสีย: "Them giving me a refund"
ข้อดี: "afforadable fares"
ข้อเสีย: "cleaner cabin. There was visible stains on the floor in front of my seats and I'm supposed to put my bag there."
ข้อดี: "Smiling srewardess"
ข้อเสีย: "IF MY BAGGAGE WASNT LOST"
ข้อเสีย: "Excellent flight. No complaints, good boarding, friendly crew"
ข้อเสีย: "Not worth the price savings"
ข้อดี: "Crew was ok"
ข้อเสีย: "There was no beverage service per se. the cart came out, but I was never offered a beverage."
ข้อดี: "Quick, easy flight"
ข้อเสีย: "Great flight experience"
ข้อดี: "Great flight. Full but very good boarding process. Timely departure. Smooth flight and timely arrival."
ข้อดี: "It was good"
ข้อเสีย: "Nőt enough place"
ข้อดี: "I don't remember ordering food, but I got some and it was okay. Knowing AirAsia, I'd better check my card statement."
ข้อเสีย: "Why give out three or four zones for boarding but only use zone 1, then anything goes afterwards?"
ข้อดี: "Great flight inc snack. Friendly staff flight on time."
ข้อดี: "Sat in takeoff queue on runway for 25 mins due to traffic. Not the airlines fault however!. Budget flight and you get what you pay for. Would happily recommend and use again."
ข้อเสีย: "Squeezy legroom."
ข้อดี: "On time, well organized, timely service."
ข้อเสีย: "Seats are big congested. But pushback makes up for it."
ข้อดี: "Temperature was too low for any reasonable comfort"
ข้อเสีย: "We weren’t aware that a long haul flight would have no entertainment at all unless prebooked and paid for! No blankets or pillows for offered or complimentary hydration! We felt very uncomfortable"
ข้อดี: "It’s worth the money."
ข้อเสีย: "Small flight, no entertainment or food."
ข้อดี: "Pleasant inflight experiences."
ข้อเสีย: "Last minute gate change resulted in flight being delayed"
ข้อดี: "We arrived"
ข้อเสีย: "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"
ข้อเสีย: "Flight 502 from BKK to HKG was changed from Boarding Gate 1 to 3 in Don Muang at a time when the previous flight at Boarding Gate 3 has NOT YET started boarding. A huge crowd from BG1 flooded to BG3 when the flight to Wuhan, China has not yet started boarding. It was 15 minutes before scheduled boarding (15:55) and a long line already formed at BG1. Those in line have to move to BG3 and have to line up all over again. We waited for at least 30 mins before the Wuhan flight finished boarding at BG3. The line was ill-formed and many Chinese tourists pushed their way through disregarding the line. Air Asia should have deferred the announcement of boarding gate change for the HKG flight until the Wuhan flight has completed boarding. This was a poor handling of boarding."
ข้อดี: "Very delayed with no announcements!"
ข้อเสีย: "Absolutely, no let room."
ข้อดี: "Polite crew"
ข้อเสีย: "Check in at the airport was an ‘experience’. For first time travellers here make sure you go straight through security. A lot of pushing and queue jumpin so stand your ground! Flight was slightly delayed. No electronic devises could be used but hey, the flight from Bangkok is only 1hr."
ข้อดี: "Great crew and punctuality of flight."
ข้อเสีย: "Horrible check in queue and boarding without using aerobridge"
ข้อดี: "Both outbound and return flights departed on time."
ข้อเสีย: "When booking this return flight with Air Asia we had to pay for baggage.Not sure if its with Kyak or Air Asia but Having included baggage for outbound we were shocked to find it wasn’t included for the return. This cost us £147 at check in which was a shock.This hasn’t happened with Hong Kong Airlines previously. I think either your website or Air Asia’s need a block when booking return flights so you include baggage for both sectors.This would avoid the shock and excessive cost at check in."
ข้อดี: "the efficiency and friendlyness of the staff simply fantastic.the journey was very short but everything from check in to baggage collection ran so smoothly.i will want to fly with this airline many more times."
ข้อดี: "Staff was friendly and nice. The boarding process was orderly and the plane was clean and modern."
ข้อเสีย: "Airasia is a budget carrier which will nickel and dime you. Carrie-on lugguage is very restrict on weight. The regular seat have little legroom. So it won’t be comfortable to anyone with size. Which leave leaves you with their HOT SEAT option. Even on international flight everything is al la carte, no free soft drinks. The price of checked lugguage can increase if not purchased at the time of booking. If you can jump though their hoops maybe no issue for you."
ข้อดี: "Great service. Beautiful flight attendants."
ข้อเสีย: "Seats were a bit uncomfortable Disorganized check in and boarding"
ข้อดี: "Fairly good value (although not particularly low fare)"
ข้อเสีย: "Poor leg room and slow boarding by bus. Flight was late and no updates given."
ข้อดี: "Good price and on time."
ข้อเสีย: "Very poor check in at DMK. Chaotic."
ข้อดี: "Nice equipment and price. On time."
ข้อเสีย: "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."
ข้อดี: "Hot seat was roomy."
ข้อเสีย: "Bought fully flexible ticket with express boarding but we were all loaded onto the same boarding bus so there was no express boarding. Everyone gets off the bus at the same time."
ข้อดี: "The price was cheap and with the value deal you get 20kg can choose a seat and get a small sandwich and water that's alright. Boarding was fast."
ข้อเสีย: "It was quite bumpy throughout both flight were I was wondering why it was perfect weather. Both my flights were delayed You have to pay for everything wondering why I don't have to pay for the toilet. =)"
ข้อดี: "We weren't able to pre-book baggage on a third party site, and the direct AirAsia site was crashing the day we had to book. The baggage cost more than the flight. Never again."
ข้อเสีย: "Baggage cost"
ข้อดี: "The flight itself was very reasonably priced."
ข้อเสีย: "They charged us for a checked bag and it is on a sliding weight scale. If you check your bag be prepared to pay more if it is over 15kilograms. Also, there is no complimentary beverage service. Snacks and drinks are available for a fee. The seats are pretty small. If you have longer legs expect them to hit the tray table even when it's in its full upright position."
ข้อเสีย: "Even for a reduced fare, I've never been on any other airline that even makes you pay for water. I've flown many other reduced fare lines that still offer you a beverage and a small snack, even if only peanuts or pretzels. That this flight offers no beverage or food without payment is disappointing."
ข้อดี: "Flight was on time"
ข้อเสีย: "Flight id designed for people who travel super light. Tourist who do not read reviews are taken by surprise at the last moment (at the registration desk) and have no choice but to buy the second ticket for their luggage. The web site does not fully disclose luggage policy. No leg room"
ข้อเสีย: "Long line to check in and people not polite."
ข้อเสีย: "Luggage fee should be more clear when booking"
ข้อดี: "Flight was good"
ข้อเสีย: "Tried to check bag online (600 baht) but Air Asia site rejected several credit cards. Checked bag at airport for 1100 baht - ripoff"
ข้อดี: "Not a thing."
ข้อเสีย: "I will never fly with AirAsia again. Absolutely no service on an international flight is rediculous."