The number of flights available from the west coast US to southeast Asia has been severely reduced to the covid pandemic so flyers do not have all the options as in the past. So I reluctantly flew on JAL despite all the negative reviews [Spoiler: the reviews were correct]. Although I was pleased with the efficiency of the flight, the sincerity of the crew, and the high quality meals, the substandard business class accommodations made the whole flight uncomfortable. The chair was small, cramped, lumpy, and offered little privacy. It by no means compares to business class on China Eastern or Singapore Airlines -- the groups I usually fly. JAL will need to significantly upgrade business class if I consider this flight in the future.
Overall, very good trip. I would definitely fly with Japan Airlines again. Food choices are Japanese-centric, flying back to Los Angeles after being in Asia two weeks, something different would have been nice. But overall, very good.
We appreciate your excellent customer service. My 88-year old Mom enjoyed your rest room with companion care, suitable to our needs. Your relentless patience, sincerity and humility struck chords remarkably in our hearts. You treated everyone fairly. Thanks for keeping us all safe and secure. :)
JAL has always been excellent
ข้อเสีย: "Waited way too long for my bags"
ข้อดี: "The crew was amazing"
ข้อดี: "Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable."
ข้อเสีย: "More variety of movies"
ข้อดี: "The service and food was great. Plains are new."
ข้อดี: "Cabin crew were very helpful and polite."
ข้อเสีย: "Food lacked flavor."
ข้อดี: "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"
ข้อดี: "Lots of Leg room"
ข้อดี: "The crew was absolutely amazing!"
ข้อเสีย: "I think everything was amazing"
ข้อดี: "Quick flight"
ข้อดี: "Sky Time drink was interesting. Flight was on time."
ข้อเสีย: "More leg room. Better information on what is included as far as meals / drinks."
ข้อเสีย: "The food and drinks were sub-par"
ข้อเสีย: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
ข้อดี: "Overall is good :)"
ข้อดี: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
ข้อเสีย: "Bad seat near bathroom. Smelled like pee entire trip"
ข้อเสีย: "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
ข้อดี: "Very friendly and accommodating staff on JAL every trip"
ข้อดี: "Excellent and original Japanese meals"
ข้อดี: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
ข้อดี: "Nicest crew I have ever seen!"
ข้อดี: "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
ข้อดี: "The service, more leg rooms and flight attendants were very friendly."
ข้อดี: "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
ข้อดี: "Flight was half full so was able to take aisle seat."
ข้อเสีย: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
ข้อดี: "Economy seating the best in the business."
ข้อเสีย: "Old movies"
ข้อดี: "I liked the overall service and professionalism."
ข้อเสีย: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
ข้อดี: "Nice people, good food"
ข้อเสีย: "Old-=fashioned business configuration"
ข้อดี: "The hospitality of the crew"
ข้อดี: "The airplane and all crevices"
ข้อดี: "The crew and service."
ข้อเสีย: "No entertainment. No snack either."
ข้อดี: "The food and plum wine. The entertainment packet was nice too!"
ข้อเสีย: "The folks coughing on the plane."
ข้อดี: "Food and drinks"
ข้อดี: "The service was excellent and the staff friendly. Service was fast and staff friendly."
ข้อเสีย: "Small leg room."
ข้อดี: "JAL is the best airline I've ever flown."
ข้อเสีย: "Food isn't to my liking but was good."
ข้อดี: "Good food and excellent service On time"
ข้อเสีย: "There are not much choices for movies News uses Japanese only"
ข้อดี: "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
ข้อดี: "This was the first leg of 3 flights back to the US and it was great!"
ข้อเสีย: "There was nothing bad about this flight."
ข้อดี: "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
ข้อเสีย: "Absolutely nothing."
ข้อดี: "Our flight from Tokyo to Beijing was very pleasant. The flight attendants were very polite and helpful. There was a lot more leg room than most American/European airlines we have taken. The food was quite good and we even got Häagen-Dazs ice cream."
ข้อเสีย: "I wish they had a larger movie selection, but they had most "New Releases"."
ข้อดี: "excellent seat space and excellent in-flight service."
ข้อดี: "The aircraft was a new 787 and very comfortable. Uneventful flight."
ข้อเสีย: "Menu in business class."
ข้อเสีย: "Food was below standard."
ข้อเสีย: "Never seen a group of staff who are so dedicated, service oriented, disciplined .... to attend to every need of the passengers. A special thanks and salute for working under the shadow of the Coronavirus epidemic"
ข้อดี: "very comfortable seats. on time arrival."
ข้อเสีย: "the food is not very good."
ข้อดี: "The crew was very attentive and our seats in Prestige class were very comfortable."
ข้อเสีย: "The entertainment options were meager at best."
ข้อดี: "I like ailes center seat it's easy to get in or out."
ข้อเสีย: "Should have the option for reserved the seat not only priority travelers ."
ข้อดี: "Service w Korean air is always on point. Food boarding and flight has always been fine w me."
ข้อเสีย: "I felt a little cramped in economy but still not the worst seats and still overall pretty nice flight"
ข้อเสีย: "Offer better options to redeem rewards/miles!"
ข้อดี: "Boarding was Great! Crew were also great. Food were ok. Entertainment were great."
ข้อเสีย: "Snacks and foods were okay. Could have been a bit more, or add a bit more snacks."
ข้อดี: "All crew was super polite, friendly and professional, the food was amazing, and seat was comfy."
ข้อเสีย: "The entertainment was poor, bad movies selection, small selection of movies, old movies."
ข้อเสีย: "The most leg room of any flight I have been on. Seat comfort was the best. The service was excellent."
ข้อดี: "Nice cabin crews"
ข้อเสีย: "Should serve more water because it's a long flight"
ข้อดี: "Service was great and flight landed safe. Korean food was delicious."
ข้อดี: "Great customer service"
ข้อเสีย: "It was hot and no airflow"
ข้อเสีย: "Missed connection at ICN due to flight delayed !!"
ข้อดี: "Economy seating leg room is better than US domestic airlines."
ข้อเสีย: "Flight was a total of 1 hour - 20 minutes late to Seoul, thus causing my wife and I to run to make our connection to NYC."
ข้อดี: "The food is outstanding, the on-board service is wonderful."
ข้อเสีย: "Unfortunately our flight was very delayed causing problems for lots of connections. Also the check in agent at BKK was not nice at all"
ข้อดี: "The staff was great"
ข้อเสีย: "Take off was two hours behind schedule. I missed my next flight and had to wait about 5 hours in SFO for the next available to pdx"
ข้อดี: "The seats were comfortable and the crew was nice"
ข้อดี: "The service"
ข้อเสีย: "The width of the seats"
ข้อดี: "Excellent service and attention to detail. Flight Attendents were courteous, friendly and eager to please."
ข้อเสีย: "The temperature was incredibly hot. Despite being a 5 hour red-eye that took off at 2300, they kept the lights on for an hour at the start of the flight. Then they turn them on again an hour later to do meal service. They made it impossible to sleep."
ข้อดี: "The flgth was grate and comfortable. Will fly with Korean again."
ข้อเสีย: "I could not hear an anounment very well. It was pumbpy."
ข้อดี: "I like the Korean Bibimpap on the plane, taste was good."
ข้อเสีย: "Old style business seating, quite uncomfortable, not a full recline, very uncomfortable when fully reclined compared to other business planes, TV was small, not good quality, selection of movies was only ok, not great, service was ok, not great, they cater more to Korean customers then other guests, if you are on the upper deck de-planning is difficult and awkward as you have to go through the economy section and staff doesn't keep them seated, so no extra bonus for business in de-planing. washroom items not replaced (toothbrush / mouthwash), overall very average"
ข้อดี: "Everything was great, i had a connection flight and i did not have to check in like other times."
ข้อดี: "Planes r great service is good"
ข้อเสีย: "We did not like the food but they did give us other tray when we told them we don't like the smelly fish"
ข้อดี: "Crew team assist us from the moment we landed in Bangkok and help us to our connecting flight. it was an amazing job."
ข้อดี: "Flight attendants"
ข้อเสีย: "Clean, great service, good food."
ข้อดี: "Cool; collected; patient; helpful; calm; respectful; overall, people doing their best for their customers."
ข้อดี: "-KE accommodated an unexpected date change very professionally -plane was clean and crew courteous"
ข้อเสีย: "- food portions were very small -no between meal snacks -economy seat pitch was decent, but seats were hard -music selection was poor/unimaginative"
ข้อดี: "Korean Air hosted us on four separate flights to SE Asia, a trip from which we have just returned. Of all of the airlines that we have used over the decades, Korean Air rates at the very top. We have no complaints, only a sense of what a first-class operation it was for us."
ข้อดี: "Clean, comfortable and professional."
ข้อเสีย: "The waiting and boarding procedure -- either at Bangkok Airport or at Seoul Airport, I forget which -- is a little unusual. A written description of this would have been helpful along with the boarding passes."
ข้อดี: "Good service. All attendants and crews were nice and friendly."
ข้อเสีย: "The leg rooms and too small seat when compared with the picture online. The entertainment didn't have many choices."
ข้อดี: "Aircraft was extremely comfortable. Check-in and boarding process very efficient Service was amazing!"
ข้อดี: "All of the people from Korean Air that I spoke with were very considerate and helpful."
ข้อเสีย: "No legitimate complaints."
ข้อดี: "Everything was perfect perfect service excellent food the best I ever flown so far"
ข้อดี: "Just about everything"
ข้อดี: "Korean air is wonderful. They maintain high standards of professionalism and friendly service that are sadly lost by American airlines. This sets them in high favor above the rest. Thank you!"
ข้อเสีย: "I would like to see more vegetarian meal options as well as possible ways to reduce paper waste and make a more positive impact on the environment."
ข้อดี: "I liked everything from leg room, comfortable, good food to really great service and the on time/off departure."
ข้อเสีย: "Nothing that I can think off."
ข้อดี: "Everything up until I got to Hawaii and switched to them."
ข้อเสีย: "The code share airline"
ข้อดี: "The important thing is the comfy seat. It's pretty big and have a wide space for my long legs."
ข้อเสีย: "Not a lot of options for entertainment. I flied with Emirates before and it was a lot of musics and movies. however, for this special good deal, it was an amazing flight."
ข้อดี: "The crew was very attentive and so pleasant."
ข้อดี: "Boarding was very organized, service was excellent, plane was clean"
ข้อเสีย: "I'm a big person so the seats are not comfortable for sleeping during flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."
ข้อดี: "Good food. Good movies. Plenty of room."
ข้อเสีย: "Long flight, nothing you guys can do."
ข้อเสีย: "Turbulence and bumpy. I know you can do much about that."
ข้อดี: "The ladies all smiling and very very polite. Best airline I've flown on."
ข้อเสีย: "I have no complaints."
ข้อดี: "The flight was fairly full, so it felt crowded, but we were able to sleep. the flight attendants were great, as always."
ข้อเสีย: "the close quarters in the night."
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
ข้อเสีย: "Friendlier crews"
ข้อดี: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
ข้อเสีย: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
ข้อดี: "Overall a nice and good flight"
ข้อเสีย: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
ข้อดี: "The plane size & comfort was excellent. The staff were very friendly"
ข้อเสีย: "Klm is the best, even on a 40min they served small breakfast."
ข้อดี: "The crew was professional & friendly"
ข้อเสีย: "Food was terrible honestly, entertainment system didn't work on 1st flight."
ข้อดี: "Great atmosphere, crew was excellent!"
ข้อเสีย: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
ข้อเสีย: "KLM crew exceed our expectations"
ข้อดี: "The crew was great. The soecial meal request was hadled well despite oversight."
ข้อเสีย: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
ข้อเสีย: "Fix the damn KIOSKS at Vienna!"
ข้อดี: "Crew was helpful and food was very good"
ข้อเสีย: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
ข้อเสีย: "Too hot inside the aircraft"
ข้อดี: "The seat was a little uncomfortable but the crew were amazing."
ข้อดี: "Food, entertainment and crew was exceptionally friendly."
ข้อเสีย: "Seats not great for such a long flight."
ข้อดี: "very attentive crew"
ข้อเสีย: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
ข้อดี: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
ข้อเสีย: "Transfer point needs upgrade."
ข้อดี: "Good food, friendly service"
ข้อเสีย: "More trash pickup; only one round of beverage service"
ข้อดี: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
ข้อเสีย: "There were several flight delays and gates were changes a few times."
ข้อดี: "We got to Amsterdam on time"
ข้อเสีย: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
ข้อดี: "Flight duration"
ข้อเสีย: "Very stingy with the drinks Cramped seats"
ข้อดี: "The constant smile conferred by flight attendants through the entire flight."
ข้อเสีย: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
ข้อดี: "MCR airport Mert & Greet parking was smooth and efficient."
ข้อเสีย: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
ข้อดี: "Crew was excellent -kind nice and very attentive"
ข้อเสีย: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
ข้อดี: "Very friendly and helpful crew."
ข้อดี: "Staff very pleasant"
ข้อเสีย: "Evening snack was not the greatest breakfast was pretty food"
ข้อดี: "Good selection of movies."
ข้อเสีย: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
ข้อเสีย: "Flight was cancelled."
ข้อดี: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
ข้อดี: "Absolutely nothing!"
ข้อเสีย: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
ข้อเสีย: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
ข้อดี: "Seats were comfortable"
ข้อเสีย: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
ข้อเสีย: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
ข้อดี: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
ข้อดี: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
ข้อเสีย: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
ข้อดี: "newer plane, good staff"
ข้อเสีย: "need better and more food options, more often"
ข้อเสีย: "OLD plane without comfort or entertainment"
ข้อดี: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
ข้อเสีย: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
ข้อดี: "Quick (relatively) flight."
ข้อเสีย: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
ข้อดี: "Flight attendants tried their best given what they had to work with."
ข้อเสีย: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
ข้อดี: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
ข้อเสีย: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
ข้อดี: "Excellent service and comfortable flight"
ข้อเสีย: "Flight delay roughly an hour"
ข้อดี: "Overall very nice flight, even comes with free drink and snack"
ข้อดี: "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
ข้อเสีย: "They didn't give any napkins out with the food which was weird."
ข้อดี: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
ข้อเสีย: "Would be nice if there was wifi on board"
ข้อดี: "Great food and movies."
ข้อเสีย: "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."
ข้อดี: "The staff at seatac airport were condescending and not helpful...traveling with a service dog and made to pay the pet fee and talked about me where I can over hearnthen in a manner that embarassed me"
ข้อดี: "Crew were very helpful"
ข้อเสีย: "I have an injury so I paid extra for 'extra leg room" but there's a wall between economy and business class so very little legroom. My leg was hurting a lot and the flight attendants had to find me a different seat because I could not stay there for 5 hours. I wouldn't have paid extra for this seat."
ข้อดี: "The place to charge the phone is easily accessible on the back of the seat in front (as opposed to underneath)."
ข้อเสีย: "Did not like that I had to check my bag at the gate"
ข้อเสีย: "Gate person could have been more accommodating given I was not supplied a boarding pass. Had to get seat assigned at gate and she was irritated that I did not have a boarding pass. On plane stewardess was indifferent to issues with chairv and my attempt to change seat."
ข้อเสีย: "Instead of taking my one half of one ounce plastic cup half-full of wine, the stewad, allowed me to keep it. I love common sense."
ข้อเสีย: "I am quite sure there was a booking error and no one was willing to make any accommodation. Should have been charlotte to boston. I ate the cost. Tried to reschedule with cheapo air and voila wrong again. That cost me another $50.00"
ข้อเสีย: "4 gate changes, delayed delayed delayed. UGH. Sirens going off at gate no staff around to turn it off or talk to. Lady at counter very upset with pilot. We had a plane at the 2 gate but no flight crew. Next gate no plane but crew. Who organizes this? American airlines has some work to do!"
ข้อเสีย: "Flight was cancelled and there were zero accommodations"
ข้อเสีย: "I missed this connecting flight."
ข้อดี: "Stewards were good."
ข้อเสีย: "Mechanical problems and incompetent repair people who forgot to fill out paperwork delayed our flight by 3 hours. Because of this I almost missed my RESCHEDULED next flight and my bag was gate checked to baggage claim."
ข้อเสีย: "A delay in take off"
ข้อดี: "Flight attendants incredible!!!!"
ข้อดี: "Boarding was fairly quick, and improvement has been made with people waiting for their boarding group to be called from crowding the boarding line. The crew was friendly and accommodating."
ข้อเสีย: "Several seat changes had to be made, but it all worked out."
ข้อเสีย: "Seats were small"
ข้อดี: "Crew was nice and professional."
ข้อเสีย: "Freezing, one hour wait on the tarmac before takeoff meant one hour delayed arrival. No TVs in seats, no meals on six hour flight."
ข้อดี: "They got us there quickly."
ข้อดี: "Friendly crew, good pilot, comfy seats, entertainment"
ข้อเสีย: "No food served"
ข้อดี: "Fast trip!"
ข้อเสีย: "We were delayed because of a broken tray table and then the broken tray table was mine. But we made it, and the flight was good, so it was fine."
ข้อดี: "It was a night flight and I need to be next to the window to sleep uninterrupted. The website was not letting me book a seat, of any kind. I called and was told that a window seat was $80 - I declined. I asked at the airport, after being assigned a middle seat and was told that no window seats were available. The plane was only 1/4 - 1/3 full and there were dozens, if not more, window seats available. I have flown US Air and then American for years. I won't use them again even though I understand they are trying to make money. I am trying to save mine and don't appreciate being lied to."
ข้อเสีย: "American has the smallest seat space out of any airline I have been on and it is heinous."
ข้อดี: "Flying AA. Excellent flight"
ข้อเสีย: "No wifi. Pay only"
ข้อดี: "This was the best in flight crew I’ve experienced in economy class. They were efficient, friendly & humorous! Keep up the great work! They made flying in not so comfortable seats bearable."
ข้อดี: "The flight was smooth."
ข้อเสีย: "The crew announced we would not receive beverage service without a reason. Also there was very little air coming from the vents, so not to receive a cold beverage on a hot airplane for a 72 minute flight (should've been 52 minutes; however we were delayed on tarmac) is not logical."
ข้อดี: "The pilot did a great job flying. Very smooth."
ข้อเสีย: "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."
ข้อเสีย: "no personal tv in each seat in the international route"
ข้อเสีย: "I've flown a lot, and I really couldn't believe how rude the flight attendants were on this flight. They seemed very inconvenienced by their job. I gave a snack pack back to a FA bc of my allergies and she snatched it out of my hand while walking by me without even looking at me...my husband's jaw dropped, he saw it too. It was unbelievable how rude they were."
ข้อเสีย: "Food was mediocre, portions were extremely small, breakfast seriously they should stop serving that muffin with yogurt."
ข้อดี: "Cerainly boarding is easy and the seats are quite comfort in business class."
ข้อเสีย: "the service, considering this was the highest level of service on these flights was less than I would have expected"
ข้อดี: "Smooth flight. Flight crew was kind and curtious."
ข้อดี: "Good crew Lucky to get better seats!"
ข้อเสีย: "Poor Selection of entertainment not enough screen"
ข้อเสีย: "The handle for the window shade was torn off"
ข้อเสีย: "Plane was delayed by 4 hours due to mechanical issues"
ข้อดี: "On time arrival"
ข้อเสีย: "Everything else"
ข้อเสีย: "Taking 2 shuttle buses to transfer from AA to PAL."
ข้อเสีย: "There was no wifi and no screen on the seat. I could not see the screen for the movie. Airline was old and also it took 2 hours to get going because they had to check the engine."
ข้อดี: "American Sirlines flight # AA1249. Was a poor experience. Flight was over an hour late due to flight crew had not arrived. The plane was too small for such a long flight Los Angeles to Atlanta. Took an hour to collect our baggage from baggage claim. I will try to Avoid American Airlines on the future."
ข้อดี: "It was a nice plane"
ข้อเสีย: "No wifi on the plane :-("
ข้อเสีย: "My flight was delayed almost 2 hours and when I went to ask the lady at the kiosk a question I was basically told to go sit doWn and be quiet"
ข้อดี: "Plane arrived early."
ข้อเสีย: "our flight was delayed, and no other options"
ข้อเสีย: "NEVER GOT THE TICKETS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
ข้อดี: "Crew was nice"
ข้อเสีย: "I would like to be able to let the passenger next to me to close the shade. He slept , the sun was not in his face ."
ข้อดี: "The staff was so nice and helped me find my way around."
ข้อเสีย: "Food prices a bit high when compared to buying the same thing outside the airport."
ข้อดี: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
ข้อเสีย: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
ข้อเสีย: "The flight needed to be changed because of technical issues. We arrived much later."
ข้อเสีย: "Cancelled, had to stay in Dallas until next day"
ข้อดี: "The quiet."
ข้อดี: "When we tried to check in there was not reservation because flight was with American not satam - luckily we figured it out"
ข้อเสีย: "Make it clear that ticketing airline might not be the actual airline!!"