The number of flights available from the west coast US to southeast Asia has been severely reduced to the covid pandemic so flyers do not have all the options as in the past. So I reluctantly flew on JAL despite all the negative reviews [Spoiler: the reviews were correct]. Although I was pleased with the efficiency of the flight, the sincerity of the crew, and the high quality meals, the substandard business class accommodations made the whole flight uncomfortable. The chair was small, cramped, lumpy, and offered little privacy. It by no means compares to business class on China Eastern or Singapore Airlines -- the groups I usually fly. JAL will need to significantly upgrade business class if I consider this flight in the future.
Overall, very good trip. I would definitely fly with Japan Airlines again. Food choices are Japanese-centric, flying back to Los Angeles after being in Asia two weeks, something different would have been nice. But overall, very good.
ข้อเสีย: "Waited way too long for my bags"
ข้อดี: "The crew was amazing"
ข้อดี: "Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable."
ข้อเสีย: "More variety of movies"
ข้อดี: "The service and food was great. Plains are new."
ข้อดี: "Cabin crew were very helpful and polite."
ข้อเสีย: "Food lacked flavor."
ข้อเสีย: "Nothing. This company deserves its reputation for excellence."
ข้อเสีย: "Trip to Manila from Tokyo was delayed for 3hrs plus"
ข้อดี: "The crew was absolutely amazing!"
ข้อเสีย: "I think everything was amazing"
ข้อดี: "Sky Time drink was interesting. Flight was on time."
ข้อเสีย: "More leg room. Better information on what is included as far as meals / drinks."
ข้อเสีย: "The food and drinks were sub-par"
ข้อเสีย: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
ข้อดี: "Overall is good :)"
ข้อดี: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
ข้อเสีย: "Bad seat near bathroom. Smelled like pee entire trip"
ข้อเสีย: "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
ข้อดี: "Very friendly and accommodating staff on JAL every trip"
ข้อดี: "Excellent and original Japanese meals"
ข้อดี: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
ข้อดี: "Nicest crew I have ever seen!"
ข้อดี: "Economy seating the best in the business."
ข้อเสีย: "Old movies"
ข้อดี: "I liked the overall service and professionalism."
ข้อเสีย: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
ข้อดี: "Nice people, good food"
ข้อเสีย: "Old-=fashioned business configuration"
ข้อดี: "Nothing really special."
ข้อเสีย: "They love the PA system. They want to make announcements in multiple languages all the time."
ข้อดี: "The hospitality of the crew"
ข้อดี: "The airplane and all crevices"
ข้อดี: "The food and plum wine. The entertainment packet was nice too!"
ข้อเสีย: "The folks coughing on the plane."
ข้อดี: "Food and drinks"
ข้อดี: "Crew ok need dim liggts more like American airlines does they donnt realize how long travel times from us especially from chicago to toyko"
ข้อเสีย: "Everything else ok"
ข้อดี: "The service was excellent and the staff friendly. Service was fast and staff friendly."
ข้อเสีย: "Small leg room."
ข้อดี: "JAL is the best airline I've ever flown."
ข้อเสีย: "Food isn't to my liking but was good."
ข้อดี: "Good food and excellent service On time"
ข้อเสีย: "There are not much choices for movies News uses Japanese only"
ข้อดี: "With Japan Airlines, there is never a doubt in my mind they are going to be the best airline of choice. I was running late to my flight into Haneda to fly out to Singapore. I literally arrived to the front desk 15 minutes before the plane departed. The ladies at the front desk were very aware of my urgency and walked me threw the crew line and got me to my gate without a missed flight. I cannot thank you enough for the kind and generous work you do."
ข้อดี: "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
ข้อเสีย: "Long, long flight, not much leg room."
ข้อดี: "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
ข้อดี: "This was the first leg of 3 flights back to the US and it was great!"
ข้อเสีย: "There was nothing bad about this flight."
ข้อดี: "An airline that thinks about consumers and then delivers a premier experience. Fly no one else to or from Japan."
ข้อดี: "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
ข้อเสีย: "Absolutely nothing."
ข้อดี: "excellent seat space and excellent in-flight service."
ข้อดี: "Well-appointed airliner. Good food, comfortable seats, wide range of in-flight entertainment. And, as always, extremely polite and accommodating attendants."
ข้อเสีย: "Seats don't recline far enough for comfort. I would trade this for leg-room."
ข้อดี: "Foods are good, crews are good."
ข้อดี: "Attentive staff, decent food, good choice of entertainment."
ข้อดี: "The seat that I picked."
ข้อเสีย: "Running water in the bathroom"
ข้อดี: "Business class is the best"
ข้อดี: "The service is really good. The only downside is that you have to be in Doha. But it’s always nice to leave Doha."
ข้อเสีย: "The push button entertainment system doesn’t work well. You have to keep pressing buttons to make a movie play. And by pressing buttons, I mean, you have to hit the screen and wake up the person whose head is on the other side of the headrest."
ข้อดี: "The service. The friendly crew. The clean airplane and bathrooms, the food and drinks. A1"
ข้อดี: "Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight"
ข้อเสีย: "I truly enjoy this airline! No complaints"
ข้อดี: "Staff was nice and polite and helpful to me. The plane is pretty much on time or little delay. The boarding is early but I guess it helps with getting everyone on board and be on time."
ข้อเสีย: "There are 2-3 choices per meal for us to choose on the menu but some of the choice already gone by the time they serve us. I feel like menu is useless if we were forced to eat what have left."
ข้อเสีย: "Qatar airline is one of the best ways to fly!"
ข้อดี: "It was an ok experience, improved by the head of attendants at the end"
ข้อเสีย: "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"
ข้อดี: "Crew was nice and attentive"
ข้อเสีย: "More leg room"
ข้อดี: "professional and courteous staff. Food is even better than a Lufthasa flights"
ข้อเสีย: "Great selection of movies and the food was really good as well."
ข้อเสีย: "Bad service for wheel chair. No wheel chair at Doha Airport! Need to walk."
ข้อเสีย: "Delay at landing"
ข้อดี: "Q-suites and business class flight crew."
ข้อเสีย: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
ข้อดี: "Good service best price, good food comfort I think is best airlines in word in my opinion"
ข้อดี: "Everything was first class with excellent service"
ข้อเสีย: "Long flight with long layover in Doha"
ข้อดี: "The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning"
ข้อเสีย: "No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc"
ข้อดี: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
ข้อดี: "Everyone at Qatar Airlines is amazing. The service and inflight accommodations are great, and they are always looking for how to make your travel more comfortable. I highly recommend!"
ข้อเสีย: "It would be nice to have socks to put on for when I want to take my shoes off."
ข้อดี: "the attendants were always on top of things. One of best overall flights ever."
ข้อดี: "I havn't flown a lot of international flights, but Qatar Airways is now my favorite"
ข้อดี: "The Qatar Airways price."
ข้อดี: "I like the extra space between the seats that most of their airplanes had; the exception was, I think, the 767. The crew went above and beyond to take care of your needs and always had a smile on their faces."
ข้อเสีย: "The check-in process, leaving Bangkok and leaving Doha, was horrible. Why do I have to wait until 3 hours before my flight departs to check-in and get my boarding pass? This made for long lines and took about 2.5 hours to get a boarding pass in Bangkok"
ข้อดี: "on my flight from bkk to Doha all the flight attendants were very helpful. One in particular with the name Mary Jane, was very helpful and she stood out among the rest. Thank you for your kindness and help when I couldn't eat some of the foods on board. Whom can I write an email to so that I can be sure that she gets noticed for her work? Thank you"
ข้อดี: "Our meals were luke warm at best while the bread was still semi frozen. Food quality has always been low on Qatar flights but this time was the absolute worst. I fly with Qatar for work everything 4 months and that's solely due to convenience."
ข้อดี: "I liked the crew"
ข้อเสีย: "My first flight to DOHA was cancelled"
ข้อดี: "Economy treated like first class!"
ข้อดี: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
ข้อเสีย: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
ข้อเสีย: "I was hoping to replace worldmate with you application. you got it wrong. I travelled from Doha to Guanzhou, Bangkok and back to Doha. I don't even know where Sohag is!!!!! Qatar airways did a perfect job as usual."
ข้อดี: "Respect the scheduel and well organize."
ข้อเสีย: "The seats are terrible."
ข้อดี: "The flight crew was polite. The plane was clean and comfortable. The food was well timed and delicious. They explained everything in full, and were extremely apologetic when there was one short delay. All of my planes were for the most part well timed (we had one short delay)"
ข้อดี: "Absolutely nothing!!!!!!"
ข้อเสีย: "The fact that our flight was cancelled without being notified. I will never make flight arrangements with them again!!!!!"
ข้อดี: "- Efficient boarding and check-in - on time arrivals"
ข้อเสีย: "- Food is not as good as in past years. No variety. - -- Attendants don't come around for second beverage (not talking about water distribution) - Planes are showing wear, USB plugs not working"
ข้อเสีย: "I've never had this huge an issue on check in. Set us back over 45 minutes, and we could not get the VAT refund. I will not be paying more to fly on Qatar again based on our incoming and outgoing issues. I wouldn't rate it any higher than other cheaper options."
ข้อดี: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
ข้อเสีย: "This flight was an older carrier and although it had a USB outlet to charge your devices it didn't work."
ข้อดี: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."
ข้อดี: "The flight was comfortable. The flight attendants were pleasant and attentive."
ข้อเสีย: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
ข้อดี: "Great flights. lots of room in economy."
ข้อดี: "I was given great service by a Nadine in Detroit with JetBlue. She was very calm and helpful with me getting a baggage claim."
ข้อเสีย: "My bag wasn't transferred to the next plane in Boston so I couldn't get my bags when I got off the plane. I wish someone would have told me because j waited in Detroit for about 1 hour for my bags without any mention of bags that didn't transfer."
ข้อดี: "Customer Service was excellent. Very roomie, and comfortable. Plane was also very neat and clean. They also had all of the latest movies and other entertainment. I will for sure fly with them again."
ข้อดี: "I just flew from Bangkok to Miami, with a connection in Doha. The roundtrip ticket was about the weirdest one listed (less than $1000USD). For the price, it was a really good flight. The flight attendants were really nice. The seats were comfortable, food was more than decent, and there was a good entertainment system."
ข้อเสีย: "Earlier in the year I flew a similar flight for a similar price on Emirates. Emirates I liked more for one reason in particular. Emirates had one attendant whose job was solely to clean the bathroom. I don't know about you, but I love the idea of a constantly cleaned bathroom on such a long flight. Qatar didn't have this."
ข้อดี: "Amazing seats and crew"
ข้อดี: "Lay flat beds and vegetarian food"
ข้อดี: "The counter workers upgraded my seats to window and a better boarding group."
ข้อดี: "Flight was on time."
ข้อเสีย: "Keep up the good work"
ข้อดี: "The service, food , amenities were all A +++"
ข้อดี: "Facilities and comfort"
ข้อดี: "Early landing great service loads of legroom as am 6ft 5"
ข้อดี: "Lucky to have the seat free next to me otherwise not much else good."
ข้อเสีย: "Was supposed to be a A380 but they changed the flight to 777. I only flew with Emirates to be in the more spacious A380 otherwise I’d have chosen another carrier at better price. I also paid to choose seat which naturally didn’t apply any longer and was put at very back of plane so that money was wasted. They could have at least advised but the attitude was blaze and not willing to even speak to me."
ข้อเสีย: "The flight was delayed for an already tight connection in Dubai. We paid for extra leg room only to be seated by the toilets to watch people throwing up most of the flight. Those same people did not get on the connecting flight and so Emirates managed to take our bags off as well, so we end up in London for a months stay with no luggage. Promises that it will arrive before midnight not kept and currently still waiting for bags to arrive."
ข้อดี: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
ข้อเสีย: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
ข้อเสีย: "My seat is horrible with something looks like vomit everywhere between a gap of the seat in front of me. Also the touch screen is not working, at first I pushed so hard until i hurt my finger tip, at the end I used buttons on an remote to control the screen(stupid me!!). The screen reset to an old version couple of times during the flight the crew had to reset for me( the airline should know what i'm talking about) It's a six-hour flight but the meal was literally served at 8.55pm(original time) in my section which is the last section to get food when the flight took of at 6.10pm(original time) - almost three hours into the flight. Can't believe they claimed to be number one airline in the world. If you fly to the States from thailand. Take Quatar if you want to go to the east coast or asian airlines any thing japanese or korean or even chinese airline like Hainan airline. They are all way better than this."
ข้อดี: "The flight certainly lived up to its reputation as being one of the nicest airlines to fly, even in being in economy. Great service, great food, great on board entertainment."
ข้อเสีย: "There was an incident prior to take off where a passenger in first class had to be removed from the plane. Though it’s certainly not the airlines fault that there was an issue with a passenger, they should’ve been a lot more transparent and gave us a lot more information on what exactly was going on other then “we need to go back to a special area to get this passenger off.” Couple that with the security checks to “make sure there is nothing on the plane that shouldn’t be” and very little explanation of what actually occurred, it made for a very stressful flight. Not knowing if this passenger had made any kind of threat against the plane, or safety of other passengers... etc, it was very hard to feel safe for the remainder of my trip being left in the dark as the incident occurred in first class."
ข้อเสีย: "Breakfast could have been a bit better"
ข้อดี: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
ข้อเสีย: "Movie channels and music could be easier to use"
ข้อดี: "The relaxed environment and the crew are amazing"
ข้อเสีย: "There is always some passengers that drink a bit more than they should but.... there is nothing we can do with it"
ข้อดี: "The flight was excellent, good service and excellent staff"
ข้อดี: "Excellent new plane good food friendly staff excellent entertainment"
ข้อเสีย: "Staff not bring drinks regularly enough"
ข้อดี: "Verry efficient and helpful even with oversize canvas painting,, didn't expect luggage to be transferred so quickly but the made it!"
ข้อเสีย: "Delay and worry I would miss connection"
ข้อดี: "Arguably the best service I've ever had on a flight"
ข้อเสีย: "Had to stop movie 20min prior to landing as I was in emergency exit row"
ข้อเสีย: "Food Poisoning"
ข้อดี: "The seats are relatively good on the newer A380s. The film selection was good."
ข้อเสีย: "The meal was poor."
ข้อดี: "Best airline so far for economy long haul flight, was emerites flight"
ข้อเสีย: "No Arabs on board but everything in Arabic, no real issues. Would have been hard for my Thai girl to navigate on her own"
ข้อดี: "Crew were friendly"
ข้อเสีย: "Why are Emirates business Class seats on 777 so weirdly configured - you have to be a stick insect to squeeze out of bulkhead row 8 window seats because of hideous mock walnut trunk slung between the seats to house aisle TV screen."
ข้อดี: "The in flight entertainment is as good as ever."
ข้อเสีย: "The food was wore, the staff seemed less happy and the flight was overcrowded. Not a bad experience, really, but slightly worse than the same flight the previous year. Getting to be the world's best airline may be less challenging than remaining such."
ข้อดี: "I like the flight route"
ข้อเสีย: "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."
ข้อดี: "Service was wonderful people very kind enjoying them on the flight was quite beautiful soft and nice wish you good luck ."
ข้อดี: "Service is phenomenal, comfort of the seats and in flight entertainment was fab."
ข้อเสีย: "Food was mediocre, but then again haven't ever had a wonderful meal on an aeroplane before!"
ข้อดี: "Excellent service"
ข้อดี: "Seating and hospitality"
ข้อดี: "The entertainment options were great! And, they have free wine with meals."
ข้อเสีย: "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat. I couldn't sleep the entire 16 hours more than 30 minutes. I asked for water to take some medicine and was told it was 30 minutes til food service and to wait. It was over 2 hours before they started food service."
ข้อดี: "crew food"
ข้อเสีย: "i asked for a plus blanket, they did not provide me since the plane was full, though so many people were not using it and i felt cold; none help was provided"
ข้อเสีย: "Do not like Dubai airport security setup and the distance one has to walk between arrival and departure gates is a joke especially when your over 70!"
ข้อดี: "Food selection Wine not as good as usual"
ข้อเสีย: "Boarding was chaotic. Why usher First Class into an area make ten stand up for ten minutes before boarding?"
ข้อดี: "I love that I got a cute little bag filled with things like socks, eyemask, and ear plugs. Its just the little extra things that made it better"
ข้อดี: "A380 Emirates get better every time"
ข้อดี: "It was a great experience...nicest airline I've ever flown. The cabin crew was attentive and accommodating and being a vegetarian I found they had many options for my dietary requirements."
ข้อเสีย: "The food was very poor, the service was not as good as before. For example they didnt provide earplug and sleeping beauty and they served the breakfast too early, so it was not enough time to sleep. After the breakfast there was still plenty of time around 1,5-2 hours. I think with the departure time at 03.00 a.m. the airline try to save one foood just after the departure. The asian noodle what they provided upon request, was not sufficiant neither fit to the rank of the airline."
ข้อดี: "flight attendants, food, nighttime lights, seats, movies"
ข้อเสีย: "when the PA announcements came over the loud speaker, when i was listening to a movie, was extremely loud"
ข้อเสีย: "1.45 hours connection time in Dubai was hardly sufficient. Had to run through main terminal. Despite being in business class, no special service to bring us to the gate. Not good enough frankly."
ข้อเสีย: "I would prefer to have slightly wider seats in economy for such a long flight they are a little cramped"
ข้อดี: "Food, entertainment system, the air bus A380 was superb , cleanliness and crew was attentive."
ข้อดี: "Service, food and entertainment"
ข้อดี: "The staff was very attentive and helpful."
ข้อเสีย: "The process incase of any delays was very slow. We were on the flight for around 24 hours. I would like to request some kind of remuneration for the inconvenience caused."
ข้อดี: "Staff, Service, plane, food. Everything"
ข้อเสีย: "I can't say a word against them."
ข้อเสีย: "We fid not enjoy the close proximity of several screaming children who insisted in screaming at all hoyrs, making sleep impossible. What was concerning was the reluctance of the staff to intervene. Most disappointing as we did not have any sleep at all overnight."
ข้อดี: "As always crew was great."
ข้อเสีย: "Disembarking took to long waiting on business class to clear their area. Bottom seat cushions are to hard and flat had to put my cushion down to sit on."
ข้อดี: "I was upgraded to business"
ข้อเสีย: "You did not consult me first and I was traveling with a friend"
ข้อดี: "Good food,excellent service,good entertainment !!"
Both flights Mumbai to Frankurt and Frankfurt to Orlando Crew did not check person sitting to me not wearing their masks, masks hung around the neck and not on the nose and mouth! It was uncomfortable for me too even sit there as they chatted the whole time with the Crew and even tried to make conversation with me without mask! I thought Crew was responsible to check people! I ordered special veg meal, it was awful in taste, since I had just travelled same flights to India and was now returning exact same food, I requested if I could exchange for extra meal I was refused I landed up not eating anything! Crew had no courtesy to arrange anything for me in Business class, terrible while another couple siting there who refused to eat from menu food was arranged for them! I was so very disappointed, what's the point traveling Business when they kept me hungry! No masks on people, no food options, I was on 3 flights back to back slept most of time when I woke up they did not even care to offer drinks forget food...all this in Business class on Dec 9th.
Everything was excellent during the whole process from start to end. We will definitely travel Lufthansa again.
There was no special meal on board even though I spent hours on hold to request one!
ข้อดี: "Very friendly and helpful"
ข้อเสีย: "Boarding could be better organized"
ข้อเสีย: "Too short a connection between flights. Missed connection. No priority for those with connecting flights. No customer service to ensure passengers know which gates to go through and if passenger has chance of making flight. No recognition of time it takes to get through customs and security to make connecting flight. Actually any semblance of customer service was lacking for passengers to make connecting flights."
ข้อดี: "The flight was quite comfortable."
ข้อเสีย: "I find it hard work doing such long flights these days."
ข้อเสีย: "The crew and the food, specially the food."
ข้อเสีย: "Depart on time"
ข้อดี: "The crew did their best, but the seats were very uncomfortable;.The food was uneatable."
ข้อดี: "Crew was attentive and friendly."
ข้อเสีย: "Food was not that good, flight was over an hour late causing us to miss our connection in Frankfurt. Consequently we were also charged for our car pickup in Prague. Overall, not impressed with Lufthansa."
ข้อเสีย: "I had ordered pre flight online duty free shopping. Got a confirmation e-mail telling me that articles were reserved for me and I should approach crew members on board for the articles I had reserved. Reality however was that my pre ordered articles were not registered in their system :-("
ข้อดี: "The crew"
ข้อเสีย: "The served dinner 45 minutes before landing, kind of a waste at that point, 2 hours before landing would have been better. Also, parents need to parent their children instead of letting them bother other travelers while they watch movies."
ข้อดี: "Quick and easy flight decent cold sandwiches."
ข้อดี: "on time."
ข้อดี: "Service on the DFW-->FRA leg was phenomenal (ratio of attendants to fliers). Food was delicious and seats very comfortable."
ข้อเสีย: "Boarding process and organization could have been a bit better in communicating access and groups. Not super critical, but the goal in in process is to be as efficient as possible."
ข้อดี: "Crew and food."
ข้อเสีย: "Entertainment was ok."
ข้อดี: "Pleasant crew"
ข้อเสีย: "No complaints"
ข้อดี: "The free entertainment sections were good with recent movies. The planes were on schedule and I made all my connections which was great"
ข้อเสีย: "The plane was older 747-400 but that is no excuse for the layers of dirt or dust on the air vents and ceilings. I actually took a photos and will be forwarding to Lufthansa. The couple in front of us actually took a wet wipe and wiped down there area and ceiling. Also the boarding process was a mess we actually were taken by bus to the aircraft that was at the freight depot and had to climb stairs to get on the 747. I’m not sure how they handle the passengers with mobility issues. First time flying with a European airline and I was told the service was better not on this flight."
ข้อดี: "Great entertainment choices"
ข้อเสีย: "Boarding by rows or areas would be better than the masses all at once after 1st class and business."
ข้อดี: "Everything except boarding"
ข้อเสีย: "Boarding process was incredibly disorganized"
ข้อเสีย: "Delayed in plane almost an hour after landing before being allowed to deplane"
ข้อดี: "Some of the food was hot Good movie selection Peesonal entertainment screen"
ข้อเสีย: "Some food was not hot No extra breat was offered No air conditioning for most of the flight, ...disaster No earphones for the first hour and the last 30 min"
ข้อเสีย: "It didn't happen"
ข้อดี: "A regular predictable LH flightqq"
ข้อดี: "Crew and entertainment options"
ข้อเสีย: "Passengers gathering against crew instructions. Large group behind me was loud and inconsiderate."
ข้อดี: "Nice crew, good entertainment, efficient flight"
ข้อเสีย: "Did not have my gluten free meal available, even thought it was requested with my ticket and confirmed. Made for a very hungry flight."
ข้อดี: "Getting a text alert so I didn't waste my time going to the airport"
ข้อเสีย: "The fact that Sunday morning my flight was cancelled Saturday night with no apparent reason or explanation given."
ข้อดี: "Good service on plane seats weren't bad."
ข้อเสีย: "Entertainment system kept not working. Terrible baggage wait in Orlando. Over 30 minutes after I cleared customs Flight was late over 30 minutes"
ข้อเสีย: "The flight was 100 percent full. So it was very difficult to move around. And on a 10 hour flight that is tough."
ข้อดี: "overall good flight"
ข้อเสีย: "5 hours delay in take off from frankfurt. reason - ice on plane wings. snow in frankfurt is not uncommon, and lufthansa needs 5 hours to clear ice? and why board people in the plane when you know you can't fly ?"
ข้อดี: "The entire crew were very friendly and helpful to ensure a comfortable flying experience. This crew went above and beyond my expectations for this flight. The true meaning of hospitality of service for flight travel."
ข้อดี: "Food and complimentary drinks (including wine)."
ข้อเสีย: "Could improve the economy class boarding process (go by sections instead all at once)."
ข้อดี: "Excellent, travel only with LH"
ข้อเสีย: "The plane was a very noisy on take off."
ข้อดี: "Getting off! Ok, i have to use 50 characters... i also liked the check-in counter staff in Orlando."
ข้อเสีย: "I have flown on many budget airlines that were more comfortable than this flight. Hard uncomfortable chairs with a lack of leg space (and I'm only 1.70m). The food was poor and the service was worse- i pressed my call button for a drink mid-flight and it kept getting cancelled without a steward coming. Finally, after pressing the call button about 10 times a steward came and begrudgingly brought me a drink. Choice of movies was poor."
ข้อดี: "Staff was friendly and attentive"
ข้อเสีย: "First of all, the boarding took an hour longer than it should have been so we all sat in the plane dripping with sweat, because it was 100 degrees in Houston and the plane didn't have A/C on until we took off. Food was not good, some mysterious meat they called beef stew and veggies with strange texture. We ended up drinking more since the food was bad. The entertainment choices were OK but the equipment was a bit ancient, my husband's screen ( we sat in the front where screen pulled out of the seat) was broken and was held by a duct tape(???!!!) The seats are small, I have flown with other companies on transatlantic flights and their seats are bigger and more comfortable in economy class."
ข้อดี: "Im very happy with the costumer service of lufhtanza my mom who doesn't speak English or german flew for the first time with luftanza and she said the staff were helpful and she was satisfied with the service"
ข้อดี: "Not much. Pretty miserable round tip MCO-FRA-DXB-FRA-MCO."
ข้อเสีย: "747 Economy seating a nightmare. No leg room especially when the seat in front goes to full recline. Had to use reading glasses to see video screen. Entertainment selections limited compared to other airlines in the trans-Atlantic market. Food bland, borderline edible. Cabin crew just going through the motions. Not at all friendly. Won't fly Lufthansa again."
ข้อเสีย: "Reserved seats, and the switched them. Had horrible seats."
ข้อดี: "Very good experience. Good movies."
ข้อเสีย: "The LH reward program is not very user friendly."
ข้อดี: "on time great food extra legroom seat"
ข้อเสีย: "movies sucked"
ข้อดี: "Lufthansa seems to have friendlier more helpful customer service than does Webjet's customer service."
ข้อเสีย: "Webjet customer service didn't seem very friendly or concerned about helping to request fees waived from themselves and Lufthansa."
ข้อดี: "Service was good"
ข้อเสีย: "Cancelled my original flight for unknown reason, and never sent notification via email or phone."
ข้อดี: "THE ONLY ISSUE I HAVE WITH LIFTHANSA IS THEY DID NOT PAY FOR MY FRAIGHT THAT WAS DAMAGED. THEY PAID FOR THE BAGGAGE BUT THEY DID NOT PAY FOR PART OF THE PERSONAL EFFECT BELONGING INSIDE THE BAGGAGE. THAT WAS ESTIMATED TO BE $500.00 ACCORDING TO MY REPORT THE DAY I ARRIVED AT ORLANDO INTERNATIONAL AIRPORT. THE CUSTOMER SERVICE AT ORLANDO AIRPORT SETTLED FOR MY BAGGAGE NOT FOR THE CONTENT INSIDE THE BAGGAGE, ALSO, GIVE ME EMAIL ADDRESSED TO SEND MY CLAIM THAT WAS NOT DELIVERED.iTS WILL BE APPRECIATED IF THE CHECK FOR $ 500.00 CAN BE MAIL TO MY ADDRESS : CHARLES MAKINDE, 7631 FORT SUMTER DRIVE,ORLANDO, FLORIDA 32822. OR FOR ADDITIONAL INFORMATION PLEASE EMAIL ME AT CHARLESMAKINDE@GMAIL .COM. WHILE I THANK YOU FOR COOPERATION. CHARLES MAKINDE"
ข้อดี: "Crew, food and enterteintment were good"
ข้อเสีย: "Boarding was to messy, sits were extremely tight, cabin was too warm and sits does not reclined enough to make a comfortable sleep time"
ข้อเสีย: "Customer service and seats extra small. Partner airline Swiss is probably worst airline ever"
ข้อดี: "Everything was efficient and the somewhat long flight was easy because of food and entertainment. (Saw a really good Japanese film with subtitles)"
ข้อเสีย: "Incorrect gate given for this flight, connecting flight was a little late. Everything was fairly quickly corrected."
ข้อดี: "Flughts departed and arrived on time, food was impressive, flight attendants were friendly and attentive and good on-board entertainment"
ข้อดี: "A new plane, the service was good."
ข้อดี: "Attitude, attitude, attitude...when it's positive and customer friendly it shines...this depicts my experience on all of my Lufthansa flights concerning the cabin crew(s). Smiling faces genuinely concerned about the passenger experience aboard the aircraft. In contrast, on a previous International flight via a US based carrier...there too was lots of cabin crew attitude...but not the pleasant type."
Delayed for 2.5 hours, ending up awitching planes. As we left Charlotte at 0035, no services were offered. It was not a full flight.
ข้อดี: "The plane was super comfortable"
ข้อเสีย: "The crew of boarding was very rude"
ข้อดี: "I did not take the flight, I stopped in Miami instead."
ข้อเสีย: "Don’t know because I did not take this flight."
ข้อดี: "seats were super comfortable, would fly again."
ข้อดี: "Courteous crew"
ข้อเสีย: "Lack of entertainment and snacks for a 3 hr flight"
ข้อเสีย: "Charlotte airport needs to stop taking the protective cover off of my suitcase and I don’t get it back, this is the 2nd time that this has happened in Charlotte and it keeps costing me money to buy new covers and my suitcase becomes more damaged because they treat other’s belongings with no respect."
ข้อดี: "Very short flight, crew was great"
ข้อเสีย: "In Orlando we had a connection to Alaska Airlines to Portland, Oregon. No one knew where it was. Gate attendants told us to look on flight board. Not listed!"
ข้อดี: "The pilot did great job.brought us before time."
ข้อเสีย: "Pay extra for bag :( No video screen No food The check in area was mooved without notice."
ข้อดี: "pilot kept us informed"
ข้อเสีย: "in cabin air quality odorous and poor"
ข้อดี: "The seating and leg room was comfortable."
ข้อเสีย: "Since my ticket was "basic" I was put in the last boarding group and given a middle seat; my mother was also in a middle seat. Once boarded I noticed everyone around me was separated from their families--to the point where a baby was transferred 3 times over my head between the parents!"
ข้อดี: "The plane was very quiet"
ข้อเสีย: "I don’t like the stand to put your own iPads on. Just give us the screens. Seems cheap for a 5+ hour flight. Come on american."
ข้อดี: "Crew was very nice."
ข้อเสีย: "More room in seat"
ข้อดี: "Arrived 5 minutes early which was great on a very late night."
ข้อดี: "Friendly crew, comfortable and ON-TIME!!"
ข้อดี: "High level service"
ข้อดี: "Some crew members were really nice"
ข้อเสีย: "First plane broken; they got another one that came in...with electrical problems!!! Arrived over three hours late and nearly missed my cruise. No excuse! AA could check their aircraft the night before, mine was the first flight out. #AAwful flight."
ข้อดี: "Thankfully they gave out ear buds on the plane"
ข้อเสีย: "The flight was over booked, at the point of boarding there was no room left on the flight for any carry on’s so they wanted everyone to check bags one particular lady at the gate snatched my husbands boarding pass out of his had and threw it back at him so it landed on the floor. She came back with a checked bag ticket, this bag could have fit under the seat. We would have preferred not to check the bag because it had everything in it we needed access to like medication, ear buds, book, tablet, it also contained my Jewlery and various other things. The lady was extremely rude when I told her I prefer not to check the bag, she said we could take everything out of the bag we needed but that would have been 70 % of what was in the bag, where was I supposed to put all this stuff? My small purse was already full. my husband was upset at her treatment and said something to her and she told us we where welcome to book another flight. I paid a hell of a lot of money on this flight alone plus upgraded our seats with extra legroom. Once on the plane the seating was so crammed, uncomfortable and no legroom. My seat reclined but my husbands did not. I will never fly American Airlines again."
ข้อดี: "Pero AA Me conectaron de inmediato al proximo vuelo y logre llegar a mi Cena de Navidad con mi familia.. Gracias"
ข้อเสีย: "que las distancias dentro de los gates del aeropuerto es muy larga y como no camino rapido perdi mi vuelo..."
ข้อเสีย: "The flight is delayed for 5 hours without any compensation"
ข้อดี: "Smooth ride and early arrival"
ข้อเสีย: "American has lost my bags multiple times and always has delays. They’re domestic planes are dirty and run down. Not a preferred airline for me."
ข้อดี: "We were 40 minutes delayed but received good communication and had an uneventful flight otherwise."
ข้อเสีย: "American continues to surprise through their lack of consideration and cheapness Prefer to have seat empty on the front rather than move passengers that are loyal frequent flyers. The most important point for American is you have to pay for everything including for flight status. No longer miles flew but how much you pay them"
ข้อดี: "Poor airplane not have nothing"
ข้อเสีย: "Change of gate without notice because of this I lost my flight and I had to stay at the airport overnight the next flight was seven next day and the person out of content wass not nice at all she was so rude that didn’t make it easier for me !!"
ข้อดี: "Aircraft was cool"
ข้อเสีย: "Small children"
ข้อดี: "How nice the crew were through it all was great! Flight to D.C. was smolth too."
ข้อเสีย: "Because of the fire in the Tower, all flights in the DMV area were cancelled that evening. I was unable to go to work the following day having to request off sick."
ข้อดี: "Everyone was pleasant & professional"
ข้อดี: "The fact that the lady at the counter was able to change our seats and put us all together."
ข้อเสีย: "the movie screen being so far away"
ข้อดี: "Comfort. We had a bulk head seat. Newer plane"
ข้อเสีย: "No food offered . Not even for purchase."
ข้อดี: "Great service and convenient flight."
ข้อดี: "Staff for the airline was very good!"
ข้อเสีย: "I had to check a second bag on my return. I entered Mexico with a skateboard carry on. When I went to leave, the airport would let me pass through with it. I was forced to check a second bag and it really bothered me."
ข้อเสีย: "It was a full flight, anyone in loading zones 7-9 were required to check their carry-on luggage. We were in loading zone 6, so not required and preferred not to due to our full day of air travel that would continue into a 3 hour car trip. My husband reached the gate, his ticket scanned, and let onto the plane. I walk up next, my ticket is scanned and then the personnel at the gate said in what I can only describe as the most disrespectful, inconsiderate, ill-tempered tone that he would need take my bag. He grabbed it out of my possession, shoved it into the luggage sizing rack and even though it did fit inside the lines, he said it was "too close" and would need to be checked. Not wanting to cause a scene and quite frankly speechless by this man's attitude, I did not object.. It was not until I was seated on the plane that I noticed more than a dozen items of luggage larger than mine and that the vast majority of people that had 3, 4, 5 carry on items when the maximum is 2: one personal item and one carry on luggage item. It was both the lack of respect and the lack of consistency that lead me to have an extremely "poor" boarding experience. Serious retraining needs to be completed and boarding attendants should not be able to harass airline passengers."
ข้อดี: "Flight was smooth and are on time."
ข้อเสีย: "Consuming and long baggage clai. No one man if baggage claim desk."
ข้อดี: "Great flight crew price was right and I will travel American again!"
ข้อเสีย: "LATAM took our luggage from a flight from a different airline that we used to get from Miami to Orlando. They locked it up and closed before we arrived. My friend was unable to get his medicine, I missed vital time from a work contract, and we had to spend the night at the airport waiting until 1pm today to receive our luggage. This is the worst experience I've had with an airline. No one spoken with on LATAM seemed to care. We were stranded without sleep and got no clear answer from the LATAM hotline. There was no mention of compensation for our troubles. I will not be recommending this airline to other travelers aa this has ruines my work schedule and my friend is unable to get his medicine."
ข้อดี: "The free cookies were very good and the service was great the flight was smooth and quick"
ข้อดี: "Poor for BIG Airline like that chips chips"
ข้อเสีย: "NOT GOOD the is 2 MUCH for CHIPS"
ข้อดี: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
ข้อเสีย: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
ข้อเสีย: "My flight was changed from Charlotte to Dallas-Orlando"
ข้อเสีย: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
ข้อเสีย: "THE LAST TRIPS I HAVE HAD WIT AA HAVE ALL BEEN LATE."
ข้อเสีย: "Had to deboard the plane due to mechanical problems, hour wait, missed the time to pick up rental car, had to find a new rental car upon arrival at the airport at 2am. Plane was freezing and crew had no blankets."
ข้อดี: "On time"
ข้อดี: "Engaged with customers no matter the seat preference"
ข้อเสีย: "Boarding system not good !"