ข้อดี: "On time, clean smooth ride. Landed early!"
ข้อดี: "Brilliantly safety-conscious crew but very personable."
ข้อเสีย: "It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK."
ข้อดี: "The crew was the most expert crew I have seen. I fly thousands of miles every year. Their alertness to safety was unprecedented for me. In Yangon the counter personnel were equally excellent, safety-conscious and personable."
ข้อเสีย: "It would be really nice not to have to board a bus in BKK to be shuttled to my next flight."
ข้อเสีย: "Since no one was in first class and I was in the first row not allowing me to use the restroom Up front when there was a long line in the back seemed rude"
ข้อดี: "Good and being on time"
ข้อเสีย: "So far so good for its price"
ข้อเสีย: "An hour delay for no expressed reason is not acceptable."
ข้อดี: "I'm very justifying for the flight."
ข้อดี: "Airfare was reasonably priced."
ข้อเสีย: "Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes."
ข้อดี: "we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!"
ข้อดี: "Great flight on Thai Smile."
ข้อดี: "friendliness of staff"
ข้อเสีย: "Entertainment program was boring, leg space limited"
ข้อดี: "Good services"
ข้อเสีย: "Good service and comfortable"
ข้อดี: "The relaxed atmosphere and attentiveness of the flight attendants"
ข้อเสีย: "The distance of the terminal to the aircraft"
ข้อดี: "Seats were comfy and staff helpful and nice."
ข้อเสีย: "$60 charge for 10 kilos overweight limit. This is terrible."
ข้อดี: "Friendly staff overall good experience."
ข้อเสีย: "Only issue is there is no alchohol on these flights."
ข้อดี: "We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG."
ข้อเสีย: "I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more."
ข้อเสีย: "We did not receive any information as to why our flight was late."
ข้อดี: "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"
ข้อดี: "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."
ข้อดี: "friendly, professional crew"
ข้อดี: "I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice."
ข้อเสีย: "There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!"
ข้อเสีย: "Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied"
ข้อดี: "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"
ข้อเสีย: "Fish sandwich wasn't my favorite"
ข้อดี: "The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)"
ข้อเสีย: "Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand."
ข้อดี: "On boar meal was great. Customer service was outstanding!"
ข้อเสีย: "They don't offer more flights!"
ข้อดี: "Ground and in flight service, food, aircraft"
ข้อดี: "Quick flight"
ข้อเสีย: "40 minute delay"
ข้อดี: "Great service, very amicable staff, excellent plane"
ข้อเสีย: "I don't want to recommend to others to use this flight following reasons: (1) I can't use Thai lounge with star alliance gold card. (2) Thai air sold the Ticket, but boarding ticket issued by Thai smile. (3) a ground staff ( reissue staff)is unfriendly particularly those who is at Thai office, airport. (4)Thai smile is a low cost air line. So Thai air shouldn't sell this kind of ticket It hurts fame of Thai airs hospitality."
ข้อดี: "Aircraft size was big for short haul"
ข้อเสีย: "Not much to dislike"
ข้อดี: "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
ข้อเสีย: "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
ข้อดี: "Everything was first rate and efficient"
ข้อดี: "Check in was so easy and smooth. Boarding was as well!"
ข้อเสีย: "I appreciated the food that they gave out, but it wasn't very tasty."
ข้อดี: "Great flight. On time. The crew was polite and professional. Nice experience."
ข้อดี: "Chaotic check in process, ok boarding process, poor entertainment and nothing for vehetarians"
ข้อดี: "Overall everything was good except meal option"
ข้อเสีย: "Not having vegetarian snack or meal"
ข้อเสีย: "The price. This flight specifically was more expensive than others"
ข้อดี: "Such an amazing experience! From start to finish!"
ข้อดี: "Only problem we encountered was a lost bag containing all my clothes. I arrived on a Friday and did not receive my bag until 2:50 am on Sunday morning"
ข้อดี: "New and comfortable plane."
ข้อเสีย: "Last call came much earlier than described at check in"
ข้อดี: "The ladies are so kind...unlike many American airlines! Very nice flight!"
ข้อเสีย: "plane was 30- 45 minutes late leaving BKK and about 20 minutes late leaving KK"
ข้อดี: "Very clean and comfortable. Super friendly cabin crew."
ข้อเสีย: "Somehow the main handle on my baggage on wheels was damaged"
ข้อดี: "Nothing much to like about the flight. The only good thing was the boarding process probably. The Airport Staff was helping people to get to the connecting flight."
ข้อเสีย: "A lot of things could have been better. Crew: The crew failed to maintain a peaceful experience for a few people. There were people playing movies/videos on speakers and the crew didn't ask the passengers to stop it. They ignored it. Flight: The biggest blunder the flight created was unloading 21 check-in bags in order to save on some fuel logistics. More than 12 hours passed since landing, and there's still no tracing available for the bag. No in-flight entertainment. Food: Food was decent. Good for a cheap flight."
ข้อดี: "The airport was adorable and quaint"
ข้อดี: "They send you email to checkin online. You go through the entire process, enter all your details (although you already gave it when you made reservation and your frequent flyer account has it too) and at the very end you get greeted with the "no online checkin at this airport" message. Complete and utter failure!"
ข้อเสีย: "The flight was fine. But it took as long for the luggage to arrive as it took the plane to fly from Samui... very poor"
ข้อเสีย: "The price on the hotel website is much cheaper"
ข้อเสีย: "Nothing really, for a fair priced airline."
ข้อเสีย: "No entertainment"
ข้อเสีย: "No entertainment"
ข้อดี: "Our flight was delayed. I was not happy."
ข้อเสีย: "Be on time."
ข้อดี: "Yes, it was perfact!"
ข้อดี: "It was a very good flight and Bankok Airways does a good job working to make you happy"
ข้อเสีย: "Better communication on the weight restrictions for carry on bags. As I booked via Kayak I had no idea there was a weight restriction. NOT a pleasant surprise."
ข้อดี: "Food snack / water is a plus."
ข้อเสีย: "Long wait and delayed. Better support on ground at destination. A bit confusing overall"
ข้อดี: "Great crew. Clean plane. Food was ok."
ข้อดี: "I wish crew can at least smile and watch where they are walking"
ข้อเสีย: "On arrival to Chiang Mai our bags were missing. Lady confirmed it was left in Bamgkok, very polote lady. But after the bags got dropped off, there was a notice of it being discoloured from being scraped and damaged. It also has a bad stench amell on it and am very disappointed that this happened. A glass item broke in the bag but this my problem as wasnt properly sealed but goes to show the very rough handly my luggage had. Would be in question if we use Bangkok Air if this is a typical situation. We hope something is compensated for this mishap."
ข้อดี: "Efficient and friendly service. Great experience. Loved it"
ข้อเสีย: "BA left all the passengers stranded on the tarmac between the terminal and the plane for too long, some people looked like they were going to pass out."
ข้อดี: "The airplane was amazing"
ข้อเสีย: "The lack of service"
ข้อดี: "Bangkok Airways inc is Thailand’s best domestic carrier. Their Koh Samui airport is just magnificent"
ข้อดี: "Everything was great"
ข้อเสีย: "Everything was great"
ข้อดี: "Clean polite and very efficient."
ข้อเสีย: "Everything g was really great."
ข้อดี: "All good"
ข้อเสีย: "Nothing to dislike"
ข้อดี: "Process of boarding bags and onto the flight was super quick."
ข้อเสีย: "There was a little turbulence that lasted a few minutes and so they cancelled in flight meals meanwhile the air crew continually walked up and down the isle during the entire flight, at the end of the flight, NOR AIR passed on to passengers a 90ml bottle of water. Absolute no air conditioning in the cabin whilst we all sit ready for take off for 10 minutes and it's 37 degrees outside. No consideration for the well fair of it's passengers at all other than showing us the evacuation procedures. This flight company doesn't do the minimum to look after their passengers."
ข้อดี: "Most friendly staff and free acess to their lounge with economy ticket"
ข้อดี: "Food questionable but crew friendly"
ข้อเสีย: "Had to bus it to the terminal at BKK"
ข้อดี: "Flight attendants were great. Friendly and efficient. The food was okay for airline food. I would travel with this airline again."
ข้อเสีย: "The seats are very tight. No leg room at all. If you are a normal to bigger sized person your knees will be touching the seat in front of you. Hopefully the person does not recline their seat...yipes!"
ข้อเสีย: "Carry on luggage rules are too strict. Flight was delayed."
ข้อดี: "Good, friendly service. Flight was on time!"
ข้อดี: "Excellent service for a short flight - even a hot meal! Efficient & friendly check-in. Flights on time, modern plane. Overall impressive & better than UK short haul carriers!"
ข้อดี: "Staff, airport were great!"
ข้อดี: "I rarely write reviews, but at a time when most airlines are going very basic and providing very few amenities to make travelers feel comfortable, Bangkok is doing the opposite. They are going above and beyond with the small details that make all the difference in weather or not a flight is enjoyable- friendly flight attendants, food, activities for kids, wipes for face, etc."
ข้อดี: "Service and attention to small details."
ข้อดี: "Full breakfast on an extremely short flight. , Could teach Qantas a thing or to !"
ข้อดี: "Easy, quick boarding. Comfortable seats"
ข้อดี: "Comfortable aircraft, excellent service. Serve meals even in a short flight."
ข้อเสีย: "I don't eat shrimps..."
ข้อเสีย: "Paid way too much for baggage. Need to factor in weight limit of 20 kg."
ข้อดี: "The crew is always very professional and friendly. The meals were surprisingly good for less than an hour flight. That being compared to other airline meals. The flight from koh samui to bangkok had a complimentary snack and non alcoholic beverage bar that was a nice touch, as well as free wifi while waiting on the flight. The seats have really good leg room (my husband is 6' 5" and his knees had an inch) in economy, which was a very nice break from air china. All our flights were about an hour so can't mention long haul flights but we loved bangkok air so much, will always book them from now on. It is a budget airline but we were very pleasantly surprised."
ข้อเสีย: "The boarding times usually run about 5-20 minutes later than the ticket says, but take off was right on time so can't complain too much."
ข้อดี: "Cool turboprop plane! Friendly crew. Made it possible for o change the flight despite agent booking error."
ข้อเสีย: "Kosher meal was a bunch of fruits. We didn't order it but replaced a Jewish couple on the flight when we got on standby. Felt bad that they would have just gotten fruits rather than a savory meal. Leg room was a bit tight but that's what you get with a small plane."
ข้อเสีย: "flight was cancelled and it was never announced that it was cancelled in the airport. They were unable to rebook the flight until 4 days later which was unacceptable as I had to be at work that Monday."
ข้อเสีย: "Very small aircraft. Can't take on your hand luggage roller"
ข้อดี: "nice staff"
ข้อเสีย: "We kept asking that our bags be shipped to Shanghai because we wouldn't have time to transfer them in Bangkok and we didn't so we missed our flight. the flight was delayed and we were missed our ride home as well which left me in the freezing cold with two small kids."
ข้อเสีย: "When you call the hotline in Hong Kong, it will make you wait for 5 mins playing a tape and then just hang up with the message " we are busy, call back later". The payment interface on the website meanwhile states "There were problems retrieving the fare rules associated to your itinerary. Please call the airline." Excellent!"
ข้อดี: "The plane was clean and the staff friendly."
ข้อดี: "Speed going to Koh Samui"
ข้อเสีย: "Bangkok return is a giant waste of time. Long bus ride. And extremely long baggage return. Those 2 items took longer than the flight."
ข้อดี: "There was lots of space for the legs, the crew was good, the food was nice"
ข้อเสีย: "The air conditioning in the bus from the plain to the air port the AC was too strong..."
ข้อเสีย: "Why was it late ? Almost no people"
ข้อเสีย: "Flight was delayed by 5.5(!) hours, which made me almost loosing my international connection. Ground crew was mostly unhelpful and even rude in some cases, dismissing any responsible. An helpful manager eventually intervened only at the last minute, when they were finally convinced that I will never make it on time unless they make some special arrangements (which they made greatly, so i wished they did it in advance and save me a lot of aggravation!). I suffered such delays in most other flights i had with this airline, but this one had the most critical effect."
ข้อดี: "Laptop was stolen out of my bag"
ข้อเสีย: "Laptop was stolen out of my bag . Unacceptable"
New aircraft, new and modern. Crew could be a little more smiling.
ข้อดี: "Loaded passengers quickly with so many issues at the airport"
ข้อเสีย: "No thought to seating and how they change and scatter families in different places not too far from each other. Plus seats were confirmed."
ข้อเสีย: "Veg Biryani instead of pasta plz"
ข้อดี: "Once we were in the air (see below), everything was very good."
ข้อเสีย: "Poor organisation at the airport (maybe notGulfAir's fault). Flight slightly delayed. Gate changed at last minute, board said "Boarding now", but we then waited something like 30 minutes at the new gate to actually start boarding."
ข้อเสีย: "The food needs to improve and the movies are old. The actual flight was nice."
ข้อดี: "Wheel service was excellent"
ข้อดี: "Wheel chair service was excellent"
ข้อเสีย: "I wish gulf air start to put movie like others competitors airline instead of blocking it."
ข้อดี: "On time flight Good services New aircraft"
ข้อเสีย: "The boarding process could have been more smooth. The flight wasn’t comfortable. The crew wasn’t courteous and more rude. The food was not good at all."
ข้อเสีย: "the bouth"
ข้อดี: "Clean airplane and friendly crew"
ข้อเสีย: "No Problem"
ข้อดี: "The plane was super new and the flight was smooth and really great. The food was yummie."
ข้อเสีย: "My luggage did not arrive at the airport in Istnabul and I hope I will get it back."
ข้อดี: "I got a business class upgrade and it was amazing!"
ข้อดี: "Trip from Bangkok to Bahrain flight was so good - service perfect - crew wonderful"
ข้อดี: "Excellent experience overall."
ข้อดี: "The 20 yr old A330/200 was decided past its sell by ..."
ข้อเสีย: "Very poor movie & TV choices. Business class seat very uncomfortable"
ข้อเสีย: "Good but delayed"
ข้อดี: "Everything went fine, no complains!"
ข้อดี: "Nothing much I liked other than it was a regular (A321) plane service: nothing stood out for me. Nevertheless, still would travel with them because of the competitive price."
ข้อเสีย: "The (A321) plane could done with an overhaul, but understandable as to why it is the way it is; for the purpose short hauls. Besides, the flight was only for an hour. Other than that, nothing much more to say."
ข้อเสีย: "Too much money taken by the airline even though I had bought insurance"
ข้อเสีย: "The flight was held back for late arrival of some passengers which resulted in delay in departure"
ข้อดี: "I liked the info I was getting from the airline, through sms. And everything was on time."
ข้อเสีย: "The in-flight entertainment was there but no headphones, which makes it useless. The flight was short but still."
ข้อเสีย: "There was some delay."
ข้อดี: "Almost no wait time to get checked in"
ข้อเสีย: "Poor in flight entertainment. Missed connecting flight due to delay which is apparently something that happens rather frequently."
ข้อดี: "Boarding was fine...check in was great....no line and very quick even though they were training a new person"
ข้อเสีย: "food was only curry and not very good... Movie selection was poor."
ข้อดี: "لم يعجبني شي"
ข้อเสีย: "اخر مره اسافر علي هذه الشركه"
ข้อเสีย: "While we waited in line (Group 2), we were bypassed several times by members of higher Groups, Problem with gate staff in London."
ข้อดี: "Noisy and crowded"
ข้อดี: "Bording was ok."
ข้อเสีย: "Too much security checks"
ข้อดี: "Everyone was professional and helpful"
ข้อเสีย: "Paying for the weight of each bag instead of the free 2 bag international allowance was absurd."
ข้อดี: "Service and comfort"
ข้อเสีย: "Paying for the weight of each bag instead of the free 2 bag international allowance was absurd."
ข้อเสีย: "food it could be better"
ข้อดี: "I was rerouted entirely to fly with Austrian Air, and only landed 2 hours later than scheduled, which was nice."
ข้อเสีย: "My Gulf Air flight from Bangkok to Paris was delayed 7 hours which would make me miss my connection to Paris in Bahrain...and they wanted to put me on a new flight that would have me layover in Bahrain for more than 18 hours, and landing in Paris 24 hours later than planned. I politely said no and asked them to find me something else, and they did--so that was good. But the suggested alternative for a 7 hour delay was absolutely ridiculous. Also, the 7 hour delay was never explained and no other flights were delayed, so I guess it was something wrong with the plane?"
ข้อเสีย: "The Food Choices"
ข้อดี: "Not much."
ข้อเสีย: "Buses took ages when boarding and disembarking."
ข้อดี: "Everything went well."
ข้อดี: "Flights were on time."
ข้อเสีย: "Flight from Muscat to Bahrain was cancelled at the last minute, and I had to call GulfAir to sort it. We had to add another leg to the trip to get to the final location in time. It was a long travel time for a short way to go."
ข้อดี: "Service was good !! Nice aircraft and nice staff."
ข้อเสีย: "We did not like the via flights, its really too much hectic."
ข้อดี: "The in flight entertainment console was standard with decent movies. The hotel and food voucher for flight delay was nice but was only received AFTER fighting with customer service for over 3 hours on the phone using international calling. Terrible terrible."
ข้อเสีย: "Firsr leg of flight was delayed (mnl to bah) then luggage was lost when we arrived in Paris. Food on the plane was mediocre. Service was poor. I kept having to request water because only a small glass of water was made available at meal service, and typically most airlines on international.flights offer water consistently throughout the flight. Flight attendants all but disappeared in between services. Coffee was also terrible borderline undrinkable. When luggage was lost no offer was provided for a solution - voucher, per diem, etc. We were coming from a warm climate and had to exist for two days layering warm weather clothes. Luckily we had our coats in our carryon. But both travelers became sick during our trip."
ข้อดี: "The food and services in Bahrain airport and in plane"
ข้อดี: "The security check was horribly handled. There was a chance for missing the flight."
ข้อเสีย: "We were in row 42 and there were at least 15 rows behind us, and they ran out of chicken option in food."
ข้อดี: "Short flight. Nice crew."
ข้อเสีย: "Small economy vlass"
ข้อเสีย: "Flight delayed. Please be punctual if can’t be earlier."
ข้อดี: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
ข้อเสีย: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
ข้อดี: "Comfortable, clean, good crew, early landing."
ข้อเสีย: "15 minutes stuck on the bus at disembarkation sucked."
ข้อเสีย: "All ok"
ข้อดี: "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
ข้อเสีย: "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
ข้อเสีย: "Allow us to upgrade class"
ข้อเสีย: "Music or movie will be good."
ข้อดี: "I hope never to fly Scoot again."
ข้อเสีย: "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
ข้อเสีย: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
ข้อดี: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
ข้อดี: "Good price. Was on time, seats were comfortable, helpful staff"
ข้อเสีย: "No use of headphones 30 minutes before take off and arrival"
ข้อดี: "Everything worked"
ข้อเสีย: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
ข้อดี: "Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional."
ข้อเสีย: "Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers."
ข้อดี: "Crew on Singapore airlines were very helpful, friendly and accommodating."
ข้อเสีย: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
ข้อเสีย: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
ข้อดี: "Ok time"
ข้อเสีย: "No free drink"
ข้อดี: "On time."
ข้อเสีย: "Journey / organisation"
ข้อดี: "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
ข้อเสีย: "Boarding process Delayed flight"
ข้อดี: "very nice while Landed and take off."
ข้อเสีย: "We did not order any foods. No suggestion."
ข้อดี: "Affordable biz class"
ข้อเสีย: "Really poor food and flight was delayed 2 hours both ways"
ข้อดี: "Punctuality was good. No complaints generally."
ข้อเสีย: "Temp in cabin too high."
ข้อดี: "previous flight arrived a bit late but captain did his best to make up the time"
ข้อเสีย: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
ข้อดี: "Nothing to like"
ข้อเสีย: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
ข้อดี: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
ข้อเสีย: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
ข้อดี: "Good value. Some leg room in Biz."
ข้อเสีย: "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
ข้อดี: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
ข้อเสีย: "Delay in delivering baggage"
ข้อเสีย: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
ข้อเสีย: "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
ข้อดี: "They were very professional, polite and helpful"
ข้อดี: "QUIET ZONE"
ข้อเสีย: "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
ข้อเสีย: "I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!"
ข้อเสีย: "Delay one hour"
ข้อดี: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
ข้อเสีย: "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"
ข้อดี: "Early alert that flight was going to be 5 hours late."
ข้อเสีย: "No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better."
ข้อดี: "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
ข้อเสีย: "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
ข้อดี: "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."
ข้อดี: "It was all great. Paid extra for the quiet area. Worth it"
ข้อดี: "Nothing other than punctuality."
ข้อเสีย: "After boarding started there was no Aircon the flight was boiling hot and hugely suffocated. Also so many mosquito surely need better service."
ข้อเสีย: "Boarding was quite messy as flight was delayed but many passengers were not informed. Only one service officer was being bombarded with questions from passengers when it would save so much trouble just making a proper announcement in the first place. Boarding queue also merged with another flight departing at a similar time, causing a massive bottleneck. Whilst on board, pre-ordered food was not served with cutlery and it took another 15 mins to get the attn of the stewardess to get the cutlery served. Would have been faster to just get it myself."
ข้อดี: "It's a no frills airline! Plane on time, clean, arrived on time. What more do you want?"
ข้อเสีย: "An hour and half delayed without prior notice. So i had to wait at the gate."
ข้อดี: "The spicey Korean noodles that can be purchased on board."
ข้อเสีย: "No leg room, but again I can't really complain on a 2.5 hour flight."
ข้อเสีย: "Very little leg room."
ข้อเสีย: "Know that everything is charged in flight and the bag at check in , been traveling the same bag all over the world and I had to check in my backpack and extra high cost"
ข้อดี: "Crew was excellent. Seats border on the awful. I am 6'2". My knees were almost touching my chest. And, the airline allows seats to recline. Seriously? Short flight however."
ข้อเสีย: "Boarding area at DMK was in a large area for gates 1-6. It was packed. Almost wall to wall people. No air conditioning. Blowers circulating hot air. Major thunderstorm delayed boarding for 1 1/2 hours. All flights. Chaos in the bordering area. Not fun."
ข้อดี: "Crew was ok"
ข้อเสีย: "There was no beverage service per se. the cart came out, but I was never offered a beverage."
ข้อดี: "Quick, easy flight"
ข้อดี: "Great flight. Full but very good boarding process. Timely departure. Smooth flight and timely arrival."
ข้อดี: "Uniforms are nice"
ข้อเสีย: "All food was for sale not included. Good it was not more than a four hour flight and I happened to have kept some thai money since it was a flight out of thailand. Also, this was our connecting flight - one in the middle of three flights going back to LA. For some reason, the gate attendant decided to have issues with my wife's passport, ticket, and greencard. All were valid. We bought the tickets and were in the middle of the flight, so it was late for any questions..... Took them awhile to determine that the greencard was really none of their business since we were flying through china and into the US on another airline. Luckily we were able to get on the plane before it left. Seems like the gate agents need better training on this."
ข้อเสีย: "We were running late for the flight due to long lines at immigration which was not Air Asia’s fault, but when we finally made it to the check-in counters we were misdirected several times and given conflicting information. On top of that after we finally checked in we had to go another counter to pay the baggage fee and we’re misdirected there too. After wasting 25 minutes we made the flight, but only because it was 30 minutes late."
ข้อเสีย: "It’s frustrating that there is ONLY the ability to pay for food/drinks on board and ONLY in cash. It’d be nice if there were at least some free drinks. During my flight to Bangkok I was so sick and needed some soda to settle my stomach. My husband and I didn’t have enough cash and were told cards were not accepted. They refused to give us anything which I thought was cold hearted as I was vomiting and very uncomfortable. Also, the policy to shut down all electronics for take off and landing is so silly. I’m an anxious flyer and I was not told on some air Asia flights to shut it off. Couldn’t understand why the same airline would force me to shut it off on my flight out of Bangkok."
ข้อดี: "Great flight inc snack. Friendly staff flight on time."
ข้อเสีย: "I always use Kayak to book an international flight Chiang Mai to Denpasar, with my luggage checked through. But this time I went to International in Chiang Mai to check in and found that you had bungled the booking. You booked me Chaing Mai to Bangkok on a DOMESTIC flight, and expected me to get onto the next leg, International,Bangkok to Denpasar, in 2 hours. You left me only 2 hours to disembark in Bangkok, get luggage at the Domestic carousel, go through customs, take luggage to the Check In counter in the International, get boarding pass, go through customs and security. Then race to the boarding gate for my INTERNATIONAL flight to Denpasar. What a trauma. The International Air Asia check in was mobbed!! I only made it in time because staff at the check in found me by chance and put me to the front of the line. I won't use Kayak again, after using you for 15 years. You have a nerve selling such a ticket."
ข้อดี: "Sat in takeoff queue on runway for 25 mins due to traffic. Not the airlines fault however!. Budget flight and you get what you pay for. Would happily recommend and use again."
ข้อเสีย: "Squeezy legroom."
ข้อดี: "The service and overall flight experience with Thai AirAsia was superb."
ข้อเสีย: "There was absolutely nothing that I disliked about the flight - really great overall!"
ข้อดี: "On time, well organized, timely service."
ข้อเสีย: "Seats are big congested. But pushback makes up for it."
ข้อดี: "Temperature was too low for any reasonable comfort"
ข้อเสีย: "We weren’t aware that a long haul flight would have no entertainment at all unless prebooked and paid for! No blankets or pillows for offered or complimentary hydration! We felt very uncomfortable"
ข้อดี: "It’s worth the money."
ข้อเสีย: "Small flight, no entertainment or food."
ข้อดี: "This plane was more comfortable than the previous one."
ข้อเสีย: "We left and late about 30-40 min late. It made my layover shorter than hoped for."
ข้อดี: "Pleasant inflight experiences."
ข้อเสีย: "Last minute gate change resulted in flight being delayed"
ข้อเสีย: "Food 4 times the same with the pre-booked meal? Wow, really impressive. Fees wherever you see, rather book a proper airline next time."
ข้อดี: "Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!"
ข้อเสีย: "Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!"
ข้อดี: "We arrived"
ข้อเสีย: "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"
ข้อเสีย: "Flight 502 from BKK to HKG was changed from Boarding Gate 1 to 3 in Don Muang at a time when the previous flight at Boarding Gate 3 has NOT YET started boarding. A huge crowd from BG1 flooded to BG3 when the flight to Wuhan, China has not yet started boarding. It was 15 minutes before scheduled boarding (15:55) and a long line already formed at BG1. Those in line have to move to BG3 and have to line up all over again. We waited for at least 30 mins before the Wuhan flight finished boarding at BG3. The line was ill-formed and many Chinese tourists pushed their way through disregarding the line. Air Asia should have deferred the announcement of boarding gate change for the HKG flight until the Wuhan flight has completed boarding. This was a poor handling of boarding."
ข้อดี: "Very delayed with no announcements!"
ข้อเสีย: "Absolutely, no let room."
ข้อดี: "Polite crew"
ข้อเสีย: "Check in at the airport was an ‘experience’. For first time travellers here make sure you go straight through security. A lot of pushing and queue jumpin so stand your ground! Flight was slightly delayed. No electronic devises could be used but hey, the flight from Bangkok is only 1hr."
ข้อดี: "Great crew and punctuality of flight."
ข้อเสีย: "Horrible check in queue and boarding without using aerobridge"
ข้อดี: "Both outbound and return flights departed on time."
ข้อเสีย: "When booking this return flight with Air Asia we had to pay for baggage.Not sure if its with Kyak or Air Asia but Having included baggage for outbound we were shocked to find it wasn’t included for the return. This cost us £147 at check in which was a shock.This hasn’t happened with Hong Kong Airlines previously. I think either your website or Air Asia’s need a block when booking return flights so you include baggage for both sectors.This would avoid the shock and excessive cost at check in."
ข้อเสีย: "Boarding the flight had to be done by taking a bus to the aeroplane and taking the stairs to board the flight"
ข้อดี: "the efficiency and friendlyness of the staff simply fantastic.the journey was very short but everything from check in to baggage collection ran so smoothly.i will want to fly with this airline many more times."
ข้อดี: "Staff was friendly and nice. The boarding process was orderly and the plane was clean and modern."
ข้อเสีย: "Airasia is a budget carrier which will nickel and dime you. Carrie-on lugguage is very restrict on weight. The regular seat have little legroom. So it won’t be comfortable to anyone with size. Which leave leaves you with their HOT SEAT option. Even on international flight everything is al la carte, no free soft drinks. The price of checked lugguage can increase if not purchased at the time of booking. If you can jump though their hoops maybe no issue for you."
ข้อดี: "Fairly good value (although not particularly low fare)"
ข้อเสีย: "Poor leg room and slow boarding by bus. Flight was late and no updates given."
ข้อดี: "Good price and on time."
ข้อเสีย: "Very poor check in at DMK. Chaotic."
ข้อดี: "Hot seat was roomy."
ข้อเสีย: "Bought fully flexible ticket with express boarding but we were all loaded onto the same boarding bus so there was no express boarding. Everyone gets off the bus at the same time."
ข้อเสีย: "There was only one lady checking passports for the connecting Airasia flights...so approximately 50 in line and only one lady helping all of us. When we arrived to Krabi, our checked bags were at a different terminal so we had to go to the other side of the airport to get our bags that were sent from siem reap. Waste of 40 minutes!"
ข้อเสีย: "Return flight and again a delay, no communication and unfriendly staff. Not friendly for families. Never again."
ข้อดี: "Cheap ticket price at purchase ends up being more expensive as they have figured out how to charge an entire extra ticket for a checked bag. Outrageously stingy and underhanded airline. Will never use again."
ข้อเสีย: "Stingy and underhanded pricing model."
ข้อดี: "The price was cheap and with the value deal you get 20kg can choose a seat and get a small sandwich and water that's alright. Boarding was fast."
ข้อเสีย: "It was quite bumpy throughout both flight were I was wondering why it was perfect weather. Both my flights were delayed You have to pay for everything wondering why I don't have to pay for the toilet. =)"
ข้อเสีย: "We used flightnetwork through kayak. During purchase there was nothing saying check in bags weren't included. It's an international flight! After reading the confirmation email also saw nothing about it, only some ambiguous message about checking with the airline. THIS IS IMPORTANT! WHY WOULD YOU NOT MENTION IT AT SOME POINT. If I need to go to the airline to "check" that YOU didn't forget to tell me something then what the hell is the point of using your service?! I had to pay 144 dollars, more than a single ticket!"
ข้อเสีย: "The pilot Disney inform about the duration of the flight and didn't warn about upcoming tribulations."
ข้อเสีย: "Even for a reduced fare, I've never been on any other airline that even makes you pay for water. I've flown many other reduced fare lines that still offer you a beverage and a small snack, even if only peanuts or pretzels. That this flight offers no beverage or food without payment is disappointing."
ข้อเสีย: "Long line to check in and people not polite."
ข้อเสีย: "There were many additional charges for luggages. The most annoying thing for me is their seat assignments. For couples who bought tickets together, seats were assigned at different locations even though the flights were not full. This happened on all four flight segments for us. And it was not just to us. It happened to many other people on our flights. When I asked at the check-in counter at Singapore airport to change the seat assignments, the agent lied to me that there are no other seats available. In reality, there were many empty seats on all our flight segments."