I can’t go to the Thailand Because I put the wrong Thailand pass date. So I can’t go…
The number of flights available from the west coast US to southeast Asia has been severely reduced to the covid pandemic so flyers do not have all the options as in the past. So I reluctantly flew on JAL despite all the negative reviews [Spoiler: the reviews were correct]. Although I was pleased with the efficiency of the flight, the sincerity of the crew, and the high quality meals, the substandard business class accommodations made the whole flight uncomfortable. The chair was small, cramped, lumpy, and offered little privacy. It by no means compares to business class on China Eastern or Singapore Airlines -- the groups I usually fly. JAL will need to significantly upgrade business class if I consider this flight in the future.
Overall, very good trip. I would definitely fly with Japan Airlines again. Food choices are Japanese-centric, flying back to Los Angeles after being in Asia two weeks, something different would have been nice. But overall, very good.
ข้อเสีย: "Waited way too long for my bags"
ข้อดี: "The crew was amazing"
ข้อดี: "Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable."
ข้อเสีย: "More variety of movies"
ข้อดี: "The service and food was great. Plains are new."
ข้อดี: "Cabin crew were very helpful and polite."
ข้อเสีย: "Food lacked flavor."
ข้อดี: "The crew was absolutely amazing!"
ข้อเสีย: "I think everything was amazing"
ข้อดี: "Sky Time drink was interesting. Flight was on time."
ข้อเสีย: "More leg room. Better information on what is included as far as meals / drinks."
ข้อเสีย: "The food and drinks were sub-par"
ข้อเสีย: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
ข้อดี: "Everything ! Makes me what to travel to Japan more."
ข้อเสีย: "I loved it"
ข้อดี: "Overall is good :)"
ข้อดี: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
ข้อดี: "Friendly and helpful"
ข้อเสีย: "Bad seat near bathroom. Smelled like pee entire trip"
ข้อเสีย: "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
ข้อดี: "I like everything about flying JAL. That is why JAL is always my first choice."
ข้อเสีย: "I did not like when I can’t choose my seat after booking a flight."
ข้อดี: "Very friendly and accommodating staff on JAL every trip"
ข้อดี: "Excellent and original Japanese meals"
ข้อดี: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
ข้อดี: "Nicest crew I have ever seen!"
ข้อดี: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
ข้อดี: "Economy seating the best in the business."
ข้อเสีย: "Old movies"
ข้อเสีย: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
ข้อดี: "I was accompanying my 92 year old mkm, flight attendants were so helpful in every way."
ข้อเสีย: "Pre-checking online needs improvement. I was unable to do it and speaking to JAL was difficult; no one was answering the phone."
ข้อดี: "I liked the overall service and professionalism."
ข้อเสีย: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
ข้อดี: "Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world."
ข้อดี: "Nice people, good food"
ข้อเสีย: "Old-=fashioned business configuration"
ข้อดี: "The hospitality of the crew"
ข้อดี: "The airplane and all crevices"
ข้อดี: "The food and plum wine. The entertainment packet was nice too!"
ข้อเสีย: "The folks coughing on the plane."
ข้อดี: "Food and drinks"
ข้อดี: "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
ข้อดี: "The service was excellent and the staff friendly. Service was fast and staff friendly."
ข้อเสีย: "Small leg room."
ข้อดี: "JAL is the best airline I've ever flown."
ข้อเสีย: "Food isn't to my liking but was good."
ข้อดี: "Good food and excellent service On time"
ข้อเสีย: "There are not much choices for movies News uses Japanese only"
ข้อดี: "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
ข้อดี: "This was the first leg of 3 flights back to the US and it was great!"
ข้อเสีย: "There was nothing bad about this flight."
ข้อดี: "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
ข้อเสีย: "Absolutely nothing."
ข้อดี: "excellent seat space and excellent in-flight service."
ข้อดี: "I enjoyed the amenities. I flew economy and was treated like a first class. Will definitely fly with Japan airlines again !"
ข้อเสีย: "Everything was great !"
We enjoyed the flight very much. The flight staff was very helpful and friendly.
ข้อดี: "Crew very polite and friendly"
ข้อเสีย: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
ข้อเสีย: "Crew miss my drink"
ข้อดี: "Plane was super clean and comfortable. A long flight but we'll cared for by host."
ข้อเสีย: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
ข้อเสีย: "Seats after 1st hr, will feel uncomfortable"
ข้อดี: "Crew was attentive and made extra effort to meet special requests from passengers."
ข้อดี: "Same as above on SIN-BKK"
ข้อเสีย: "Next time in B787 Dreamliner"
ข้อดี: "Always love the SIA business product on long haul."
ข้อเสีย: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
ข้อดี: "Kindy flight attedances,,smooth boarding,,delicious food"
ข้อดี: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
ข้อเสีย: "A little more leg room."
ข้อดี: "Entertainment system ok"
ข้อเสีย: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
ข้อดี: "The crew, their professionalism and wide variety of entertainment."
ข้อเสีย: "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
ข้อเสีย: "My moslem meal selection wasn’t provided onboard"
ข้อดี: "Well organized boarding, friendliness of staff, food service"
ข้อเสีย: "Flight was delayed by about an hour."
ข้อดี: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
ข้อเสีย: "The toilets were a little unsanitary."
ข้อเสีย: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
ข้อดี: "Entertainment ok but not newest, boarding smooth, food ok"
ข้อเสีย: "Long waiting time for baggage, food not exceptional"
ข้อดี: "My neighbor"
ข้อเสีย: "Fight war delayed and we got a security check upon arrival"
ข้อดี: "In flight entertainment systems"
ข้อเสีย: "I had beef with mashed potatoes but I found the beef was quite tough."
ข้อดี: "Flight crew great"
ข้อเสีย: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
ข้อดี: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
ข้อเสีย: "baby crying throughout the flight"
ข้อดี: "Excellent service and attitude from ALL crew! Roomy premier economy!"
ข้อดี: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
ข้อเสีย: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
ข้อเสีย: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
ข้อเสีย: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
ข้อดี: "But I got to take Qatar airline and the service was great"
ข้อเสีย: "Almost missed the flight, havent noticed the passengers in prior"
ข้อเสีย: "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."
ข้อดี: "Service is the best among the airlines I’ve ever taken"
ข้อเสีย: "Never ever get free upgrade"
ข้อดี: "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
ข้อดี: "Boarding ok, timely departure. Food very good for plane food."
ข้อเสีย: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
ข้อดี: "The service crew served us well. They are friendly and helpful"
ข้อเสีย: "Too many Indian movies"
ข้อดี: "Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient."
ข้อเสีย: "Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK."
ข้อดี: "Food was delicious!"
ข้อดี: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
ข้อเสีย: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
ข้อดี: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
ข้อดี: "the flight time was quick , by the time you took off you practically were preparing for landing"
ข้อเสีย: "nothing disappointing"
ข้อดี: "Very helpful and polite staff"
ข้อเสีย: "Old B777-200 with small personal screen. And they don't have pillows on board."
ข้อดี: "The comfort and food plus drinks."
ข้อเสีย: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
ข้อดี: "crews are energetic and warm welcoming passengers."
ข้อเสีย: "aircon temperature is too hot for seat 50H area."
ข้อดี: "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
ข้อเสีย: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
ข้อดี: "Attentive Staff - Fabulous"
ข้อดี: "I liked how often the staff walked down the ailes to help. They are very attentive. The entertainment is endless. Seats were standard in economy class, I recommended upgrading for that long of a flight."
ข้อเสีย: "To my flight specifically, it got adjusted without telling me so I ended up missing my final transfer. I was not given a notification for a flight change. Someone met me at the end of my second flight to tell me I missed my connecting flight. With the adjusted flight Singapore gave me, there was no chance I would have made it. They did purchase a ticket for me on another airline to get to San Francisco in the end."
ข้อดี: "The seat that I picked."
ข้อเสีย: "Running water in the bathroom"
ข้อดี: "Business class is the best"
ข้อดี: "The service is really good. The only downside is that you have to be in Doha. But it’s always nice to leave Doha."
ข้อเสีย: "The push button entertainment system doesn’t work well. You have to keep pressing buttons to make a movie play. And by pressing buttons, I mean, you have to hit the screen and wake up the person whose head is on the other side of the headrest."
ข้อดี: "The service. The friendly crew. The clean airplane and bathrooms, the food and drinks. A1"
ข้อดี: "Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight"
ข้อเสีย: "I truly enjoy this airline! No complaints"
ข้อดี: "Staff was nice and polite and helpful to me. The plane is pretty much on time or little delay. The boarding is early but I guess it helps with getting everyone on board and be on time."
ข้อเสีย: "There are 2-3 choices per meal for us to choose on the menu but some of the choice already gone by the time they serve us. I feel like menu is useless if we were forced to eat what have left."
ข้อเสีย: "Qatar airline is one of the best ways to fly!"
ข้อดี: "It was an ok experience, improved by the head of attendants at the end"
ข้อเสีย: "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"
ข้อดี: "Crew was nice and attentive"
ข้อเสีย: "More leg room"
ข้อดี: "professional and courteous staff. Food is even better than a Lufthasa flights"
ข้อเสีย: "Great selection of movies and the food was really good as well."
ข้อเสีย: "Bad service for wheel chair. No wheel chair at Doha Airport! Need to walk."
ข้อเสีย: "Delay at landing"
ข้อดี: "Q-suites and business class flight crew."
ข้อเสีย: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
ข้อดี: "Good service best price, good food comfort I think is best airlines in word in my opinion"
ข้อดี: "Everything was first class with excellent service"
ข้อเสีย: "Long flight with long layover in Doha"
ข้อดี: "The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning"
ข้อเสีย: "No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc"
ข้อดี: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
ข้อดี: "Everyone at Qatar Airlines is amazing. The service and inflight accommodations are great, and they are always looking for how to make your travel more comfortable. I highly recommend!"
ข้อเสีย: "It would be nice to have socks to put on for when I want to take my shoes off."
ข้อดี: "the attendants were always on top of things. One of best overall flights ever."
ข้อดี: "I havn't flown a lot of international flights, but Qatar Airways is now my favorite"
ข้อดี: "The Qatar Airways price."
ข้อดี: "I like the extra space between the seats that most of their airplanes had; the exception was, I think, the 767. The crew went above and beyond to take care of your needs and always had a smile on their faces."
ข้อเสีย: "The check-in process, leaving Bangkok and leaving Doha, was horrible. Why do I have to wait until 3 hours before my flight departs to check-in and get my boarding pass? This made for long lines and took about 2.5 hours to get a boarding pass in Bangkok"
ข้อดี: "on my flight from bkk to Doha all the flight attendants were very helpful. One in particular with the name Mary Jane, was very helpful and she stood out among the rest. Thank you for your kindness and help when I couldn't eat some of the foods on board. Whom can I write an email to so that I can be sure that she gets noticed for her work? Thank you"
ข้อดี: "Our meals were luke warm at best while the bread was still semi frozen. Food quality has always been low on Qatar flights but this time was the absolute worst. I fly with Qatar for work everything 4 months and that's solely due to convenience."
ข้อดี: "I liked the crew"
ข้อเสีย: "My first flight to DOHA was cancelled"
ข้อดี: "Economy treated like first class!"
ข้อดี: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
ข้อเสีย: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
ข้อเสีย: "I was hoping to replace worldmate with you application. you got it wrong. I travelled from Doha to Guanzhou, Bangkok and back to Doha. I don't even know where Sohag is!!!!! Qatar airways did a perfect job as usual."
ข้อดี: "Respect the scheduel and well organize."
ข้อเสีย: "The seats are terrible."
ข้อดี: "The flight crew was polite. The plane was clean and comfortable. The food was well timed and delicious. They explained everything in full, and were extremely apologetic when there was one short delay. All of my planes were for the most part well timed (we had one short delay)"
ข้อดี: "Absolutely nothing!!!!!!"
ข้อเสีย: "The fact that our flight was cancelled without being notified. I will never make flight arrangements with them again!!!!!"
ข้อดี: "- Efficient boarding and check-in - on time arrivals"
ข้อเสีย: "- Food is not as good as in past years. No variety. - -- Attendants don't come around for second beverage (not talking about water distribution) - Planes are showing wear, USB plugs not working"
ข้อเสีย: "I've never had this huge an issue on check in. Set us back over 45 minutes, and we could not get the VAT refund. I will not be paying more to fly on Qatar again based on our incoming and outgoing issues. I wouldn't rate it any higher than other cheaper options."
ข้อดี: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."
ข้อดี: "The flight was comfortable. The flight attendants were pleasant and attentive."
ข้อเสีย: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
ข้อดี: "Great flights. lots of room in economy."
ข้อดี: "I was given great service by a Nadine in Detroit with JetBlue. She was very calm and helpful with me getting a baggage claim."
ข้อเสีย: "My bag wasn't transferred to the next plane in Boston so I couldn't get my bags when I got off the plane. I wish someone would have told me because j waited in Detroit for about 1 hour for my bags without any mention of bags that didn't transfer."
ข้อเสีย: "Seat is not comfortable at all."
ข้อดี: "Customer Service was excellent. Very roomie, and comfortable. Plane was also very neat and clean. They also had all of the latest movies and other entertainment. I will for sure fly with them again."
ข้อดี: "I just flew from Bangkok to Miami, with a connection in Doha. The roundtrip ticket was about the weirdest one listed (less than $1000USD). For the price, it was a really good flight. The flight attendants were really nice. The seats were comfortable, food was more than decent, and there was a good entertainment system."
ข้อเสีย: "Earlier in the year I flew a similar flight for a similar price on Emirates. Emirates I liked more for one reason in particular. Emirates had one attendant whose job was solely to clean the bathroom. I don't know about you, but I love the idea of a constantly cleaned bathroom on such a long flight. Qatar didn't have this."
ข้อดี: "Amazing seats and crew"
ข้อดี: "Lay flat beds and vegetarian food"
ข้อดี: "The counter workers upgraded my seats to window and a better boarding group."
ข้อดี: "Flight was on time."
ข้อเสีย: "Keep up the good work"
ข้อดี: "The service, food , amenities were all A +++"
ข้อดี: "Facilities and comfort"
ข้อดี: "Early landing great service loads of legroom as am 6ft 5"
ข้อเสีย: "Noise at the back of business Entertainment system did not work properly"
ข้อดี: "Lucky to have the seat free next to me otherwise not much else good."
ข้อเสีย: "Was supposed to be a A380 but they changed the flight to 777. I only flew with Emirates to be in the more spacious A380 otherwise I’d have chosen another carrier at better price. I also paid to choose seat which naturally didn’t apply any longer and was put at very back of plane so that money was wasted. They could have at least advised but the attitude was blaze and not willing to even speak to me."
ข้อเสีย: "The flight was delayed for an already tight connection in Dubai. We paid for extra leg room only to be seated by the toilets to watch people throwing up most of the flight. Those same people did not get on the connecting flight and so Emirates managed to take our bags off as well, so we end up in London for a months stay with no luggage. Promises that it will arrive before midnight not kept and currently still waiting for bags to arrive."
ข้อดี: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
ข้อเสีย: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
ข้อเสีย: "My seat is horrible with something looks like vomit everywhere between a gap of the seat in front of me. Also the touch screen is not working, at first I pushed so hard until i hurt my finger tip, at the end I used buttons on an remote to control the screen(stupid me!!). The screen reset to an old version couple of times during the flight the crew had to reset for me( the airline should know what i'm talking about) It's a six-hour flight but the meal was literally served at 8.55pm(original time) in my section which is the last section to get food when the flight took of at 6.10pm(original time) - almost three hours into the flight. Can't believe they claimed to be number one airline in the world. If you fly to the States from thailand. Take Quatar if you want to go to the east coast or asian airlines any thing japanese or korean or even chinese airline like Hainan airline. They are all way better than this."
ข้อดี: "The flight certainly lived up to its reputation as being one of the nicest airlines to fly, even in being in economy. Great service, great food, great on board entertainment."
ข้อเสีย: "There was an incident prior to take off where a passenger in first class had to be removed from the plane. Though it’s certainly not the airlines fault that there was an issue with a passenger, they should’ve been a lot more transparent and gave us a lot more information on what exactly was going on other then “we need to go back to a special area to get this passenger off.” Couple that with the security checks to “make sure there is nothing on the plane that shouldn’t be” and very little explanation of what actually occurred, it made for a very stressful flight. Not knowing if this passenger had made any kind of threat against the plane, or safety of other passengers... etc, it was very hard to feel safe for the remainder of my trip being left in the dark as the incident occurred in first class."
ข้อดี: "Flight attendants were very nice"
ข้อเสีย: "Breakfast could have been a bit better"
ข้อดี: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
ข้อเสีย: "Movie channels and music could be easier to use"
ข้อดี: "The relaxed environment and the crew are amazing"
ข้อเสีย: "There is always some passengers that drink a bit more than they should but.... there is nothing we can do with it"
ข้อดี: "The flight was excellent, good service and excellent staff"
ข้อดี: "Excellent new plane good food friendly staff excellent entertainment"
ข้อเสีย: "Staff not bring drinks regularly enough"
ข้อดี: "Verry efficient and helpful even with oversize canvas painting,, didn't expect luggage to be transferred so quickly but the made it!"
ข้อเสีย: "Delay and worry I would miss connection"
ข้อดี: "Arguably the best service I've ever had on a flight"
ข้อเสีย: "Had to stop movie 20min prior to landing as I was in emergency exit row"
ข้อดี: "The seats are relatively good on the newer A380s. The film selection was good."
ข้อเสีย: "The meal was poor."
ข้อดี: "Best airline so far for economy long haul flight, was emerites flight"
ข้อเสีย: "No Arabs on board but everything in Arabic, no real issues. Would have been hard for my Thai girl to navigate on her own"
ข้อดี: "Crew were friendly"
ข้อเสีย: "Why are Emirates business Class seats on 777 so weirdly configured - you have to be a stick insect to squeeze out of bulkhead row 8 window seats because of hideous mock walnut trunk slung between the seats to house aisle TV screen."
ข้อดี: "The in flight entertainment is as good as ever."
ข้อเสีย: "The food was wore, the staff seemed less happy and the flight was overcrowded. Not a bad experience, really, but slightly worse than the same flight the previous year. Getting to be the world's best airline may be less challenging than remaining such."
ข้อดี: "Service was wonderful people very kind enjoying them on the flight was quite beautiful soft and nice wish you good luck ."
ข้อดี: "Service is phenomenal, comfort of the seats and in flight entertainment was fab."
ข้อเสีย: "Food was mediocre, but then again haven't ever had a wonderful meal on an aeroplane before!"
ข้อดี: "Excellent service"
ข้อดี: "Flew Emirates coach Washington to Dubai to Johannesburg and Bangkok to Dubai to Washington in July 2017. New A380-800 planes were superb. Entertainment system is second to none. Staff is efficient and polite. Except for the "required crying babies" on each leg the plane is very quiet and peaceful. The check-in, however is a zoo. But better to put your best employees on the flights rather than on the ground."
ข้อดี: "Seating and hospitality"
ข้อดี: "crew food"
ข้อเสีย: "i asked for a plus blanket, they did not provide me since the plane was full, though so many people were not using it and i felt cold; none help was provided"
ข้อดี: "I like the meals"
ข้อเสีย: "It is hard to request a window seat"
ข้อเสีย: "Do not like Dubai airport security setup and the distance one has to walk between arrival and departure gates is a joke especially when your over 70!"
ข้อดี: "Food selection Wine not as good as usual"
ข้อเสีย: "Boarding was chaotic. Why usher First Class into an area make ten stand up for ten minutes before boarding?"
ข้อดี: "A380 Emirates get better every time"
ข้อดี: "It was a great experience...nicest airline I've ever flown. The cabin crew was attentive and accommodating and being a vegetarian I found they had many options for my dietary requirements."
ข้อเสีย: "The food was very poor, the service was not as good as before. For example they didnt provide earplug and sleeping beauty and they served the breakfast too early, so it was not enough time to sleep. After the breakfast there was still plenty of time around 1,5-2 hours. I think with the departure time at 03.00 a.m. the airline try to save one foood just after the departure. The asian noodle what they provided upon request, was not sufficiant neither fit to the rank of the airline."
ข้อดี: "flight attendants, food, nighttime lights, seats, movies"
ข้อเสีย: "when the PA announcements came over the loud speaker, when i was listening to a movie, was extremely loud"
ข้อเสีย: "1.45 hours connection time in Dubai was hardly sufficient. Had to run through main terminal. Despite being in business class, no special service to bring us to the gate. Not good enough frankly."
ข้อดี: "Food, entertainment system, the air bus A380 was superb , cleanliness and crew was attentive."
ข้อดี: "Service, food and entertainment"
ข้อดี: "Staff, Service, plane, food. Everything"
ข้อเสีย: "I can't say a word against them."
ข้อเสีย: "We fid not enjoy the close proximity of several screaming children who insisted in screaming at all hoyrs, making sleep impossible. What was concerning was the reluctance of the staff to intervene. Most disappointing as we did not have any sleep at all overnight."
ข้อดี: "Clear and firm boarding instructions - captain updated flight status. Helpful and patient crew. Clean toilets. Prompt disembarkation."
ข้อเสีย: "Food for main a bit tasteless and dry"
ข้อดี: "I was upgraded to business"
ข้อเสีย: "You did not consult me first and I was traveling with a friend"
ข้อดี: "Good food,excellent service,good entertainment !!"
ข้อดี: "I liked the cleanliness and entertainment in the flight."
ข้อเสีย: "Very cold inside flight. And the crew is not providing any blankets. Crew delivers food very late literally after we starved to death ."
ข้อดี: "sorry had to cancel due to covid-19"
ข้อเสีย: "sorry had to cancel due to covid-19...still waiting for refund ??"
ข้อดี: "It is good airline"
ข้อเสีย: "The flight was very late, the airline did nothing for the time we were waiting"
ข้อดี: "All services"
ข้อดี: "Etihad crew are awesome. The A380 is the best plane in the skies"
ข้อเสีย: "Free upgrade to business class? Because everything was perfect!"
ข้อดี: "The food was good."
ข้อเสีย: "The legroom was inadequate."
ข้อเสีย: "My seat (8d) would not recline and the hand rest would not go up."
ข้อดี: "The crew was friendly and accommodating while the flight was quick and carefree"
ข้อเสีย: "Though it was a very short flight, refreshments were served. These were a kind gesture, but the effort was worth more than the items served. Next time, just drinks would be great!"
ข้อดี: "Everything, the staff were very friendly and helpful, food, flight and boarding was excellent"
ข้อดี: "Everything was great. Crew was very nice. Food good. Not too crowded."
ข้อเสีย: "Seems like the plane needed to be retired compared to others. The tech was old."
ข้อเสีย: "the food .there is only one choice of meal there is delay time from AUH to beirut"
ข้อดี: "The staff were so helpful and friendly. Such a lovely bunch"
ข้อดี: "My seat had a problem initially it was not reclining once they fixed that later the seat got deflated. It became unbearable to seat. The crew tried fixing it for about 30 mins and they then they changed my seat. Ideally I would want refund for the flight as my experience was extremely bad"
ข้อเสีย: "Crew was not at curtious they were busy among themselves. It would take them long to respond to the call."
ข้อดี: "That me and my son had a extra seat each"
ข้อเสีย: "Wasn't served any food at all. And I had to go and get my own water from the staff"
ข้อเสีย: "Plane was not comfortable and looked dingy. Food was awful. Service was subpar."
ข้อดี: "Absolutely LOVELY crew. I'm a frequent flyer and my journey from Bangkok to Abu Dhabi was amazing. Thank you! Everything was very good with except for the screen: on both planes, it didn't work but it was exceptional in experience. We got 5000 miles as a compensation.."
ข้อเสีย: "The screen /server didn't work, but it was exceptional in experience."
ข้อเสีย: "Bad seats. Treat people like cattle with barely any leg room."
ข้อดี: "Entertainment system and flight condition"
ข้อดี: "Seats were very comfy and food was great. Entertainment screen were nice and big with great resolution. Cabin crew was friendly and accommodating."
ข้อเสีย: "Movie selection in the entertainment needs more options. No basic amenity kit (like blinds, socks and toothbush) was provided in the flight like Emirates Certain sections of the Abu Dhabi airport are disappointing. Bathrooms in that particular section of the airport were really dirty and broken. Also travelling by bus to the airplane is not desired for such a major airline home airport. I read somewhere that airport is going to go through major renovation in 2019, so I hope it will become as good as Dubai airport"
ข้อดี: "Etithad was amazing gorgeous happy staff, plane was comfortable and food outstanding"
ข้อดี: "Almost everything. Lovely staff....good seats.....plenty of recent movie options. Made 7 hours fly by!"
ข้อดี: "Seat space"
ข้อดี: "Crew serve with passion"
ข้อเสีย: "Long queue for check-in"
ข้อดี: "Gets you where you need to be"
ข้อเสีย: "Broken entertainment, very uncomfortable seats, a feeling that economy is not that important to them despite the fact tickets are not exactly economy! Horrible dated beige colours everywhere and dated planes"
ข้อเสีย: "Customer service in Abu Dhabi was terrible. The flight itself was average at best. It was nothing like I expected. I will not fly Etihad again."
ข้อดี: "No waiting time for boarding Arrived on time Cleanliness New aircraft Entertainment package"
ข้อเสีย: "Only 1 of the menus was available (lamb) since they run out of chicken and pasta when over half of the passengers where already to be served Crew needs to smile"
ข้อดี: "I liked the service and ease of the whole process."
ข้อเสีย: "Very cramped plane (for a 787 Dreamliner)... though I am a bigger fellow, it must be said. The window seat was almost unbearable."
ข้อดี: "Loved the amount of leg room in economy class. Also impressed with the number of entertainment options, especially the movies. The things provided in each seat (blanket, pillow, socks, etc) were very generous and nice as well."
ข้อเสีย: "Food was not good and too salty. And the saltiness made everyone thirsty and we were only offered one small cup of water at a time.Flight attendants were not friendly and didn't want to be bothered."
ข้อดี: "I managed to find a MUCH cheaper deal through Kayak, cheaper than directly through the airline (£200 cheaper in fact!), which was a great start to the trip. I was emailed a confirmation that my booking had been accepted through the airline within minutes, and it was easy to workout how to check myself in. Then I had zero hassles on the flights, so I'm really pleased with the service. I was even lucky enough to have a whole row to myself on both of my flights from England to Australia, which on a +24hr flight can be an absolute godsend. Staff were all friendly even encouraging us to move to alternate seats given there was sufficient space. The air crafts were tidy and it was easy transitioning from each connecting flight. Absolutely no hassle at all."
ข้อเสีย: "The only points were that the inflight entertainment from Manchester to Abu Dhabi was a tiny step below standard but great choice in terms of films to watch, my second flight was on an A380 so there was an obvious difference in design standard between the 2 planes making the first flight less desirable, and the food was OK at best. On one of my flights I didn't eat the heated meal, any sides and only ate some of the dessert given the flavour was quite poor. An airline could do to raise the taste bar standard."
ข้อดี: "The crew were good and accommodating, this was the only positive."
ข้อเสีย: "the Food is the worst ever, i had better experience on an economy class with a budget airliner. on the 4 sectors i had with Etihad, it was breakfast menu no matter what time it was and it was the same choices which had to do with a form of eggs. i opted not to be served. the plane is old, seat is not functioning well, entertainment screen was not touch and had to be operated with the remote which was not working. really it was a huge disappointment. may be Etihad reserve their good stuff for the European and American sectors. I will never fly Etihad business unless I have no choice."
ข้อเสีย: "the plane from Bangkok to abu dhabi was delayed which miss my flight from abu dhabi to Bahrain waiting over 9 hours to fly into Bahrain basically the flight sucked."
ข้อดี: "On time. Plane was clean. Security clearance was good."
ข้อเสีย: "Food quality and quantity dropped to zero. Not enough. Should be allowed to bring own food on long haul flight because they keep you hungry. Specially diabetic patient be care full traveling with them."
ข้อดี: "On time. Plane was clean. Security clearance was good."
ข้อเสีย: "Food quantity and quality dropped to zero. Absolutely disappointed. I had travelled with etihad before. But this time I feel like not to travel with them again. In a 14 hour flight hardly one meal with 10 hour gap. Imagine if some one traveling with diabetic needs"
ข้อดี: "Good in-flight service. professional crew."
ข้อเสีย: "Extremely strict on carry-on baggage weight policy. I wish I knew about this policy before going to the airport. Ended up paying $110 more, having to move stuff from my carry on bags to checked in luggage."
ข้อดี: "all things like"
ข้อดี: "The crew was very friendly, greeted us with a smile, and were there to help when needed. They were helpful when the flight got delayed because of fog."
ข้อเสีย: "The food was bad. Requested for Asian Vegetarian Meal on Etihad website but was served the vegetarian option. I also heard a passenger complaining that she requested for a vegetarian food but was given a meal with chicken."
ข้อดี: "Flight attendant manager is particularly friendly courteous and professional. I felt my obligation to mention that to the airline company."
ข้อเสีย: "Seat is not very comfortable. One of the passengers kept window shutter open throughout the flight. Wish they insisted to close so passengers can sleep. A baby was crying for a long time but what can you do?"
ข้อดี: "Quality Airline Excellent service Food was also great"
ข้อดี: "The airline was amazing, food was on time and good. I'll be honest and say this was one of the better airlines I have flown."
ข้อดี: "Good service. On time. Comfy lie-flat seats"
ข้อเสีย: "On bok-aug night time flight rich Arab family with two nannies and 3 kids in b class. Kids did not have their own seats. Kids terrorized the entire cabin. Parents could not care less. Flight attendants helpless."
ข้อดี: "i have nothing to like in the flight."
ข้อเสีย: "no service you can call ten time if they come one time you lucky.very very roud crew and very discrimination place.also when i was fly los angeles to abu dhabi the guy name muhammad threat me many time for food he made mistake on my food and top on that he was threating me i hope some one in this air line take care of this but i'm not sure any one going to care for this and he was saying he is supervisor."
ข้อเสีย: "Food pathetic & bogus movies"
ข้อดี: "Bording was fast"
ข้อเสีย: "The frequent delays in departures The behavior of the canb staff was not good Specially with Arab and Asian people"
ข้อเสีย: "Too cold in the airplane"
ข้อเสีย: "When I buy a ticket through etihad website, I expect etihad service, even if it was operated by other airline. Air Serbia managed to loose my luggage on a direct flight between AD and Belgrade, and the plane was very old, without entertainment."
ข้อเสีย: "The food was just ok here. And if you sit in the rear it is cold by the time or gets to you."
ข้อดี: "Food and hospitalityu"
ข้อเสีย: "Seating was too narrow"
ข้อดี: "Crew are nice and friendly with huge smiles on their faces. They are happy crew and make their clients happy pessengers. Great service :) We will fly with Etihad again."
ข้อเสีย: "My screen doesn't work. Plane is bit old. Lavatory is smelly."
ข้อดี: "It's a long flight, I don't know how you could improve the comfort factor. The crew were friendly and helpful."
ข้อเสีย: "More water needs to be offered."