Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this
ข้อเสีย: "We got drinking water after landing. Would be better to provide some snacks on the way out."
ข้อดี: "Crew are efficient and friendly"
ข้อเสีย: "Portion of food could have been slightly bigger"
ข้อเสีย: "Since no one was in first class and I was in the first row not allowing me to use the restroom Up front when there was a long line in the back seemed rude"
ข้อดี: "Good and being on time"
ข้อเสีย: "So far so good for its price"
ข้อดี: "Good meal"
ข้อเสีย: "Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter."
ข้อดี: "Great services"
ข้อเสีย: "Great seat and smooth flight"
ข้อเสีย: "Excellent price generous luggage allowance."
ข้อดี: "Super cool light meal in a little bag. Best budget airline I have flown."
ข้อดี: "I'm very justifying for the flight."
ข้อดี: "we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!"
ข้อดี: "Great flight on Thai Smile."
ข้อเสีย: "No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight."
ข้อดี: "Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly."
ข้อเสีย: "There wasn’t any tv to watch and not by way of magazines either."
ข้อเสีย: "Getting our bags took a long time"
ข้อดี: "Good services"
ข้อเสีย: "Good service and comfortable"
ข้อดี: "Seats were comfy and staff helpful and nice."
ข้อเสีย: "$60 charge for 10 kilos overweight limit. This is terrible."
ข้อดี: "Friendly staff overall good experience."
ข้อเสีย: "Only issue is there is no alchohol on these flights."
ข้อดี: "We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG."
ข้อเสีย: "I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more."
ข้อดี: "Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff."
ข้อเสีย: "Vegetarian food option"
ข้อดี: "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
ข้อเสีย: "Loved everything"
ข้อดี: "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"
ข้อดี: "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."
ข้อดี: "We arrived safely"
ข้อเสีย: "They kept canceling flights. Bad service would not fly again."
ข้อดี: "Great short flight. Flight attendants were really hustling to get everyone served and picked up after on such a short flight."
ข้อเสีย: "When I booked with Thai Smile direct, the booking somehow added insurance. I know I did not choose insurance. Working with AMEX ;to dispute those charges. Be careful if you book direct with Thai Smile."
ข้อดี: "friendly, professional crew"
ข้อดี: "I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice."
ข้อเสีย: "The flight from BKK-VTE did not allow online check-in and had to check in at the airport. The line to check in had 10 people in front of me which then proceeded to take over 1.5 hours to reach the counter. then was the very last person to get on the flight - the plane then didn’t leave for another 30 minutes. Thai Smile managed to make a 1 hour flight to Vientiane turn into a 4-5 hour journey between arriving early, waiting forever in the counter check in line, then being driven to the plane and actually leaving. Bangkok Airways and Air Asia (don meaung) is the better option for this short journey."
ข้อเสีย: "I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets."
ข้อดี: "Friendly staff through every step of the way."
ข้อเสีย: "Vegan food options would be a wonderful addition. Everything else was great!"
ข้อเสีย: "Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied"
ข้อดี: "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"
ข้อเสีย: "Fish sandwich wasn't my favorite"
ข้อดี: "The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)"
ข้อเสีย: "Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand."
ข้อดี: "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
ข้อเสีย: "Nothing that I can think of."
ข้อดี: "Awesome service, great staff, amazing trip"
ข้อดี: "Its only a short flight so there's not much time for anything to go wrong but it's good anyway. The staff are always friendly and helpful."
ข้อเสีย: "Sometimes it can be difficult to hear announcements at the departure gate but apart from that no problem. Obviously there isn't any entertainment so I've left it at 5 stars. There should be a 'not applicable' option on this."
ข้อเสีย: "The crew had a poor attitude and even rude, I asked to move to get past the food trolley as my 4 year old son needed the toilet and they just said wait, they would only have to move 2 metres. We were sitting directly behind upper class but were not offered the chance to use the forward toilet even though there was no one sitting in that section. They seemed to have an attitude problem and not at al like Thai International who are excellent. will never fly again with Thai smile."
ข้อดี: "Good flight, reasonable price"
ข้อดี: "Very flight and check-in process"
ข้อดี: "Everything was first rate and efficient"
ข้อเสีย: "The price. This flight specifically was more expensive than others"
ข้อดี: "New and comfortable plane."
ข้อเสีย: "Last call came much earlier than described at check in"
ข้อเสีย: "The flights were delayed for both times of the round trip from BKK to Phuket and Phuket to BKK. Wasted 2 days as we got stranded in the airport. Unacceptable! Flight to Yangon from Bangkok was cancelled and they didn't send any notification to inform us. Horrible customer service. When transferred the flight to Thai Airways flight we were very rudely treated by the counter agent. For 5 hours of wasted time they "accomodated" us with 350 baht ($10) vouchers and when asked to provide us with free extra bag check-in the manager said sorry we can't do that. No resolution no compromise NO SMILE! Above average airline price with terrible service, expect this to happen to you too."
ข้อดี: "Our flight time itself was changed to a couple of hours later. We got notified the night before so we could make plans accordingly. In addition staff took good care of customers and helped with onward bookings etc. we were all given vouchers as well"
ข้อดี: "Such a quick flight Bangkok to Phuket, I wouldn't expect food, especially on Thai Smile which I think is the economy version of regular Thai Air, but they had very neat pre packed snack bags with Shu Mai. Efficient staff, always love flying Thai Air."
ข้อเสีย: "Being told to not use phones (in airplane mode) for quite some time before takeoff and touch down. Never been a concern in the past"
ข้อดี: "Flight times are great, and flying from U-Tapao Airport, now that the new terminal is open was so simple, quick and easy. Plentiful cheap car parking available a very short walk from the airport building."
ข้อดี: "well organized no hassle at check in"
ข้อดี: "Everything was perfect. Crew was nice."
ข้อเสีย: "The one think i could think of is if the plane was a little bit bigger."
ข้อดี: "The crews made good service."
ข้อเสีย: "Passengers should select more juices in a service"
ข้อดี: "Crew was nice and helpful"
ข้อเสีย: "We got stuck sitting by an obese intimidating man who rs Sat in one of our seats rather than the middle seat he was assigned. So intimidating, did not feel comfortable addressing this with the stewardess"
ข้อเสีย: "Everything was good for the most part. Seats are a little cramped so it is one arm rest per person."
ข้อดี: "I liked that they even offered food on a 1.5 hour flight. Appreciate that"
ข้อดี: "Super quick flight - 40 minutes but they still passed out a snack which was a pumpkin pastry and a full bottle of water with coffee or tea. I didnt expect it but was appreciated!"
ข้อดี: "Efficient crew with Thai graciousness, good service, unexpected snack and beverage service, on time departure."
ข้อดี: "The flight had good food and service and was very comfortable!"
ข้อดี: "Attendants are very courteous and professional. They served a hot meal within 30 minutes of take off."
ข้อเสีย: "Our flight from Chiang rai to Bangkok was s delayed. In Bangkok we did not get any help to find our connecting flight to Phuket. We had to run to get to the departure gate. In Phuket we were told that our luggage were in Bangkok..... ."
ข้อดี: "Food snack / water is a plus."
ข้อเสีย: "Long wait and delayed. Better support on ground at destination. A bit confusing overall"
ข้อดี: "Because the plane was not full I can to change my place easy"
ข้อเสีย: "The plan was pretty old but the price was cheaper so it’s equal"
ข้อดี: "Efficient and friendly service. Great experience. Loved it"
ข้อดี: "Food on a one hour flight? Wow. Drinks coming out fast as well as food."
ข้อเสีย: "sent our bags to the wrong city... couldn't get them until the next day. crew wouldn't tell us what was happening and the flight was delayed several times"
ข้อดี: "Flight was on time and staff was friey"
ข้อดี: "Bangkok Airways inc is Thailand’s best domestic carrier. Their Koh Samui airport is just magnificent"
ข้อดี: "Cabin crew is very friendly and host."
ข้อเสีย: "I checked in online and chose a seat forward possible, but at the airport I received a very back seat. Why check in online if it doesn’t work. Terrible for me because I always feel sick at the back"
ข้อดี: "Realxing in the lounge, tasty popcorn."
ข้อเสีย: "Loud obnoxious and rude tourist."
ข้อดี: "Flight was at time."
ข้อเสีย: "After 13 hours they should give us a worm wet towel to fresh our face"
ข้อดี: "Airport was so nice and open and free snacks!"
ข้อดี: "Staff, airport were great!"
ข้อดี: "Loved my first time flying on Bangkok Airways. The crew was handsome and beautifully groomed in their uniforms. Service and food was great. Leg room and comfort was good. Pilots were great, supported by the mechanics, air traffic controllers, etc. Very positive experience. Carol"
ข้อดี: "Smooth simple not a problem..."
ข้อเสีย: "What happened to the LOUNGE area in Hat Yai ? In part the reason I choose Bangkok Air was for the convenient lounge area ... which is now NO MORE,,,, very sad!"
ข้อดี: "Polite courteous staff and crew."
ข้อเสีย: "Attitude of visiting tourists "Chinese and Russian" tourists need to learn why we use a Q."
ข้อเสีย: "It should be connected flight but I pick my luggage and again check inn at counter"
ข้อดี: "Great service, loved the meal, quick trip without delays or hold ups! Disappointed that I didn't realize all passengers could use the lounge but great perk!"
ข้อเสีย: "Plane was on the older side and a little noisy but quick & efficient trip, lots or room (early morning flight) and meal included!"
ข้อดี: "Polite staff, clean aircraft."
ข้อเสีย: "Boring food/snack. Small leg room."
ข้อดี: "Excellent services and on time. The crews were friendly and very helpful. One free bag check in."
ข้อดี: "Comfortable aircraft, excellent service. Serve meals even in a short flight."
ข้อเสีย: "I don't eat shrimps..."
ข้อเสีย: "Our Flight was cancelled and Never recieved an email. Was not told until we arrived at the airport well over 2 hours before our flight. They said all the direct flights had been booked so our 3 hours travel day turned into a 7 hour travel day with two flights and a layover. On top of that, they then lost my friends luggage in the confusion. Hardly helpful with the rescheduling or lost luggage. Only plus was that when it was found it was delivered to our hotel."
ข้อดี: "Crew was friendly and we were given a full meal on a flight that was only 1 hour and 20 minutes."
ข้อเสีย: "Just an older plane, otherwise no complaints."
ข้อเสีย: "No entertainment on this aircraft"
ข้อดี: "The crew was very friendly."
ข้อเสีย: "The bus to and from the plane was a nuisance and the food was horrible. the seats were hard and the tray table was dirty. I spent a lot for our tickets going around Thailand and definitely Bangkok Airways did not impress us. Thai Airways wasn't much better."
ข้อดี: "Once we were airborne, crew worked efficiently to provide a quick meal service on an otherwise full and very short flight"
ข้อเสีย: "Extreme delay due to weather... poor passenger communication and total chaotic check-in at Koh Samui due to flight cancellations..."
ข้อเสีย: "Very small aircraft. Can't take on your hand luggage roller"
ข้อเสีย: "Ca celled flight"
ข้อดี: "they actually give you food!!"
ข้อเสีย: "Viet airline seat is very uncomfortable!!"
ข้อดี: "Great Breakfast - Beautiful Sukhothai Airport"
ข้อดี: "In-flight meal even on a 45 minute flight. Loved the free lounge with snacks before the flight as well - which included wifi. Plane was nearly new. Service was fantastic..."
ข้อดี: "Overall it was a good experience. I flew from koh samui to Phuket. It was an hour. It was seamless."
ข้อดี: "The plane was clean and the staff friendly."
ข้อดี: "No hassle. Organized."
ข้อดี: "For a short flight, one (1) hour, I was given a meal! I would definitely fly with Bangkok Airways again!"
ข้อเสีย: "I like that this airline serves food, even on short flights. But this time it was not good at all -- some kind of fish curry. Bleh. We also waited a long time for our baggage in Phuket -- a very small airport so there was no excuse for the wait."
ข้อดี: "Easy check in, on time, no hassle, good meal, nice flight overall."
ข้อเสีย: "We didn’t receive hedphones"
ข้อดี: "The snacks were nice and the crew was nice"
ข้อเสีย: "Boarding was TERRIBLE!! Everyone was rushing the podium and overwhelming the employees!! Basically the employees could not control the crowd. Having lanes, or signs in multiple languages for boarding zones would be helpful"
ข้อดี: "Great services"
ข้อเสีย: "Sitting in front is better"
ข้อดี: "Very nice crew."
ข้อเสีย: "Sodas or water would have been nice."
ข้อดี: "Would fly again. Really great airline. Food, staff and comfortable"
ข้อเสีย: "Better food choices. Better entertainment options."
ข้อเสีย: "Food on the plane"
ข้อดี: "Have kit to listen"
ข้อเสีย: "Kit to use the tv"
ข้อดี: "The crew was so pleasant. They greeted everyone with grace and respect. Their customer service was wonderful."
ข้อเสีย: "Everything was great. I will choose to fly Thai Airways whenever I get the chance to."
ข้อเสีย: "Todo muy bien todos amables buena comida salio a tiempo"
ข้อดี: "Crew were fantastic and flight was comfortable"
ข้อเสีย: "Flight was delayed by around 15 mini"
ข้อเสีย: "The plane was delayed about 30 minutes. They should improve this."
ข้อดี: "Superb service, nice plane, confortable seats (business)"
ข้อดี: "Courteous and professional stadd"
ข้อเสีย: "Some hurry up but not overly so"
ข้อเสีย: "Super delayed."
ข้อดี: "Speedy boarding, early arrival and generally comfortable flight."
ข้อเสีย: "The food choice was limited - and it was spicy which didn't suit me or the children. The flight was a little bumpy."
ข้อเสีย: "Very hard seats for a long haul flight and queues for the the toilets. Overall the planes looked old and tired."
ข้อดี: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
ข้อเสีย: "Food was alright, i had better food in Bangkok airways"
ข้อดี: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the plane comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
ข้อดี: "On time and service"
ข้อเสีย: "Quite a bit odd for food from dhaka"
ข้อดี: "Airline was excellent"
ข้อเสีย: "Immigration in the airport took 2 hours in line !!! Terrible transfer"
ข้อดี: "Flying a 747 was great! Friendly service."
ข้อเสีย: "Everything was fine for what I paid."
ข้อดี: "Attentive staff that managed to squeeze a quick food service on a short flight."
ข้อดี: "seats are comfortable, service is mediocre"
ข้อเสีย: "Boarding in Brussels is always a hassle. The plane is never ready for boarding and one has to wait long time to access the plane. They start boarding but do not open the doors of the plane so everybody has to wait long in the tunnel to access the plane. It would be better not to start boarding."
ข้อเสีย: "Lack of legroom"
ข้อดี: "very comortable seat in business class. very pleasant flight attendant pretty good meal"
ข้อเสีย: "flight did not pull up to the gate. Everyone had to walk down the stairs and get on the bus."
ข้อดี: "Flight overall was pretty good. Flight crew were very helpful!"
ข้อเสีย: "Need to have new movies. What they have on board are movies that dates back years ago and I have seen already!"
ข้อดี: "Business class on this short haul flight was fantastic, but sadly I don’t think this is the normal route it will take as I think they were testing it. If you can get one of these on long haul they are a very nice plane, individual compartments and some very modern touches. Windows darken without blinds, loads of space in your compartment and food was good even as just a snack."
ข้อเสีย: "I can’t think of anything I didn’t like and if Thai Air have these rolling out for long haul I’ll definitely look at them against"
ข้อเสีย: "The plane was dirty. There were stains everywhere."
ข้อดี: "Nothing - I had to cancel from China - took time. I then booked myself"
ข้อดี: "Great movie choices and free headphones. Overall a great experience."
ข้อเสีย: "I had to deduct one star because we were seated in the emergency exit row. As there were no chairs in front of me we had a ton of legroom which was nice, but our screens were on folding arms. The screens in our row had to be folded and put away for landing, while the rest of the passengers got to finish their movies, I had to miss the last 15 minutes of mine."
ข้อดี: "The seats and the crew. Snack menu. Baggages allowance. Co-operative staffs."
ข้อดี: "I love the food especial Thai food. The air craft crew are very helpful."
ข้อเสีย: "My friend request for extra ice cream and the crew rejected her with very loud tune."
ข้อดี: "The flight was perfect from beginning to end, smooth flight, excellent service, clean plane, comfortable seat and best of all not crowded."
ข้อดี: "The Flight attendants were nice and helpful"
ข้อเสีย: "Small confined seating area resulting in my hot tea being dumped into my lap as a result of the person in front of me reclining the chair"
ข้อดี: "Fast in flight service and good entertainment options for a short flight."
ข้อเสีย: "Boarding was delayed about 30 minutes, but that happens with every airline from time to time."
ข้อเสีย: "The music they play for the last hour of the flight is loud and extremely annoying."
ข้อดี: "Everything was great(:"
ข้อเสีย: "No massage on board, LOL"
ข้อดี: "Cabin crew"
ข้อเสีย: "The company canceled my booking"
ข้อดี: "Very friendly and professional service!"
ข้อเสีย: "Nothing about the flight was bad...but just a heads up there is no alcohol on domestic flights"
ข้อดี: "Crew and aircraft was good."
ข้อเสีย: "Flight was late."
ข้อดี: "Good on Thai airways is almost always very good airplane food. I would buy their wraps at the store. Staff is always very friendly and accommodating."
ข้อดี: "The staff, the plane, their sense of urgency. I loved it. We got to our destination on time!"
ข้อดี: "Very comfortable flight!!! Good was amazing!"
ข้อเสีย: "Phuket airport bathrooms are not clean"
ข้อเสีย: "I wasn't able to go on this flight, or on the trip at all due to the COVID-19 outbreak, and the airline has not responded to my request for a refund or credit yet."
ข้อดี: "We boarded and took off early"
ข้อเสีย: "A little bit bigger free water bottle"
ข้อเสีย: "The charge for extra baggage was three times the cost of my ticket. Outrageous!"
ข้อดี: "The flight attendants were very attractive"
ข้อเสีย: "The flight was delayed 20 minutes."
ข้อดี: "Everything was ok"
ข้อเสีย: "It left late"
ข้อดี: "The flight itself was OK."
ข้อเสีย: "I had to check a bag. My friend, who is Thai, Called the airline and was given the price of 450 baht to check a bag. I called about an hour after that to actually pay for checking a bag and they told me that it was 1225 baht ($41). The other person had made a mistake and that the price was 1225 if I want to ship my bag. When I asked them About the discrepancy in price, the man was rude and told me that The other person had made a mistake and that the price was 1225 if I want to ship my bag. I had to pay the high price because I had no other way to get my bag to Phuket. Afterwards someone I met told me that the price for the Westerners is always higher but three times the price is outrageous and I will never fly with that airline again."
ข้อดี: "Cheap flight!"
ข้อเสีย: "Damage to luggage and their compensation is a pittance. Took the legs off my suitcase and gave me USD $6. The flight was very uncomfortable as AC is not used until up in the air, so we boarded and sat in 25C+ until we were airborne."
ข้อเสีย: "The speakers were too loud and the hostess can’t do anything about it."
ข้อดี: "The seat was comfortable and easy to use."
ข้อเสีย: "It was a very brief flight so it didn’t leave much for entertainment or food. The staff were a little abrupt, but mostly kind. For a couple of hours, it was okay!"
ข้อเสีย: "Luggage fees are exorbitant! $100 for two suitcases of 20 kilos."
ข้อดี: "I booked a flight and feet combo and the whole experience was well organized"
ข้อเสีย: "No snacks but whatever"
ข้อดี: "Fast to board Economical"
ข้อเสีย: "Too cold Didn’t know about luggage charge"
ข้อเสีย: "Missed thefkight"
ข้อดี: "Attentiveness of Aircrew."
ข้อดี: "Boarding was fast and the flight was comfortable."
ข้อเสีย: "We were delayed about 15 minutes, but they didn't say anything it just happened."
ข้อดี: "The seats were nice and boarding was quick."
ข้อเสีย: "The flight was a bit delayed, but not by much."
ข้อดี: "Kind crew."
ข้อเสีย: "Steep ascent with rapid pressure change, not gradual. Hot plane. Rough landing."
ข้อเสีย: "It would be nice if they gave us a little snack."
ข้อดี: "Friendly and easy flight. Good value for money."
ข้อเสีย: "As part of fly-n-ferry, the boat service was very poor - the worst I’ve been on in Thailand"
ข้อเสีย: "Quick easy flight. On time. Good service. New plane."
ข้อดี: "Seat was fairly comfortable"
ข้อเสีย: "The leg room was really small"
ข้อเสีย: "No explanation why a long delay and change of gate at DM airport"
ข้อดี: "The plane appeared clean, and they gave us complimentary small bottles of water."
ข้อเสีย: "They wouldn't allow me to eat some dried banana chips I had purchased at a shop outside the airport. I think they only wanted you to eat snacks purchased on the flight. Also, they required everyone to turn all electronic devices completely off during take-off, ascent, descent, and landing. They wouldn't allow you to use them even in airplane mode for some reason, despite most other airlines worldwide allowing airplane mode throughout the entire flight."
ข้อเสีย: "The service upon arriving to the airport was absolutely atrocious. We attempted to check in and the woman behind the counter gave us a huge problem. When I booked, I must have put the ticket under Susie instead of Susanne and despite showing her my passport she said I was going to be charged 800 baht to fix my name. It took two separate supervisors for them to realize that the passport number I booked with was in fact the same passport number I was presenting to them. I also wanted to check a piece of luggage and had to go to a different counter, waiting on another line to pay for the luggage. Not one person explained that upon landing in Bangkok for my layover that I would need to take my luggage off of the carousel and then repeat the process I did at the Chiang Mai Airport. It baffles me that they have no organization because prior to getting up to the counter, 4 people were clearly unhappy with the customer service. I would not recommend this airline company to anyone, in fact I would advise that people wouldn’t use it."
ข้อเสีย: "Missing an arm seat"
ข้อดี: "Nok air is a nice airline"
ข้อดี: "Super easy hassle free and nice staff :)"
ข้อดี: "On time"
ข้อเสีย: "Just serve water"
ข้อเสีย: "ดีเล 20 นาที"
ข้อดี: "Bad experience. Waste my money."
ข้อเสีย: "Staff no help me"
ข้อดี: "Cheap and very cheerful. Great airline at great prices. Highly recommend"
ข้อเสีย: "First of all the flight was delayed, it's OK it happens. What we didn't like was having the boarder time be delayed on top of the delayed flight. Then we we finally arrived at our destination we had to wait for 10 minutes for a second set of busses to arrive. Then once we get into a building we have to walk up a flight of stairs with our suit cases. I was traveling with my 72 year old mother. Not impressed. It's one thing to delay flights it's another to make your passengers go through hoops to get to their destination."
ข้อเสีย: "This flight was 2 hours late"
ข้อเสีย: "Being charged an extra 5700 baht for weight!!! No warning of any possible charges. What is going on?"
ข้อดี: "Staff on plane was excellent"
ข้อเสีย: "Gate staff boarded everyone at the same time. They ignored priority boarding customers who had paid to be boarded first."
ข้อดี: "Everything was efficient and we'll run."
ข้อเสีย: "The airplane was not very clean."
ข้อดี: "Crew Snack"
ข้อเสีย: "Mechanical issue on plane Need to deplane and board another 2.5 hour delay"
ข้อดี: "Left 8 minutes early and arrived 45 minutes early. Baggage at carousel immediately."
ข้อดี: "Kind check in service and luggage allowance"
ข้อดี: "This was a short flight - 1 hour and twenty minutes. Staff were very polite. Had to check in at the desk. No online check in. Plane was very clean. A small bottle of water was provided on the flight. No complaints. I have travelled with regional airlines and discount airlines in other parts of the world and would have to say that the experience with Nok Air was superior."
ข้อเสีย: "No online check in."
ข้อเสีย: "Delayed 2 hours"
ข้อดี: "The flight arrived 20 earlier than scheduled."
ข้อเสีย: "We arrived 2 hours before flight, long immigration line and made it to counter for boarding passes 40 min early and they wouldn't let us on our flight, or give us a refund. Their next flight (3 hours later) cost double what we paid for our tickets. horrible experience"
ข้อดี: "Left on time and arrived early....No frills friendly service in brand new planes."
ข้อดี: "Not much"
ข้อเสีย: "The check in, the ticket agent the service at baggage window the fact they over charge me for baggage the attitude and unwillingness to help or answer questions will never fly this airline again"
ข้อดี: "got front row seating due to being tall."
ข้อเสีย: "was surprised at the baggage charge, 1000 bth at check in but if you do at booking it is 350 bth we were told at check in, kayak says it is $15.00. ticket price was around $49 Flew this route less then a year ago and there was none of this. had no option due to liquid in my bags"
ข้อดี: "It was good"
ข้อเสีย: "Nőt enough place"
ข้อเสีย: "It just does not make any sense to me that I would need to leave the airport, collect my piece of luggage, to then go back on the boarding pass/baggage kiosk, to then get on a larger line to drop off my luggage to then go to another desk where I needed to take a number to pay for my suitcase. I’ve traveled all over the world and have never experienced anything like this before."
ข้อดี: "Sat in takeoff queue on runway for 25 mins due to traffic. Not the airlines fault however!. Budget flight and you get what you pay for. Would happily recommend and use again."
ข้อเสีย: "Squeezy legroom."
ข้อดี: "On time, well organized, timely service."
ข้อเสีย: "Seats are big congested. But pushback makes up for it."
ข้อดี: "Punctual and smooth."
ข้อเสีย: "Too little leg room."
ข้อดี: "Nice equipment and price. On time."
ข้อเสีย: "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."
ข้อดี: "The plane didn't crash"
ข้อเสีย: "Turn off cell phone for entire ride. Absolutely horrible service at ticket desk. Long lines at ticket desk. Ran out of most food options on the plane. very high baggage fee."
ข้อเสีย: "Everything the worst experience I ever had and will not be flying with AirAsia again"
ข้อดี: "Boarding was quick and no issues with staff"
ข้อเสีย: "Seats are jammed together so close unless you are under 5'5" there is no room at all. Not to mention they fill the pockets with 6 huge magazines. I'm 6' tall and I got the last seat on the plane; the seat doesn't recline at all so when people in front of me reclined their seat I had even less space. I can't say I will ever fly this airline again. It's very disappointing that there is no comfort at all in a seat. My legs were cramped and I couldn't even stretch them under the seat because my knees were jammed into the seat in front of me. In two hours my legs were totally numb."
ข้อเสีย: "Barely any leg room, very tight for average to small sized people. Can't image what tall people do..."
ข้อเสีย: "For tall people - there isn't very much leg space, but this was OK for a short flight"
ข้อดี: "Quick boarding"
ข้อเสีย: "No water or refreshments. Had to pay extra for whatever you wanted. Including water."
ข้อเสีย: "Expensive, hot delayed, would not let us do check inn together (we were traveling 5 friends) specially my booking disnt include luggage so I had to pay extra when checkin in."
ข้อเสีย: "The pilot Disney inform about the duration of the flight and didn't warn about upcoming tribulations."
ข้อดี: "We were connecting and the connecting flight was late and the CSR held the plane just for us."
ข้อเสีย: "Once on board the crew was horrible. Because of the problem, some other groups of people decided to take our seats to spread out. So I just took the seats immediately available to us that were open. The flight attendant decided to check our boarding pass to see if we were in the right seat, and of course we were not (because the other people decided to take our seats as we were the last to board). I figured this was just fine. We even paid extra for the assigned seats but for the sake of getting the flight going due to our tight connection, we took the nearest available seats. Unfortunately, a group of 6 people had to take 5 minutes to rearrange the seats because the flight attendant "insisted" we take the seats on our boarding pass. It would have been much easier if the crew would have just let us take the seats that were available instead of trying to rearrange the other group."
ข้อเสีย: "It was very expensive for check in luggage. The fees were more than our flight"
ข้อดี: "Good food warm service"
ข้อดี: "Not much of anything this discount carrier is only cheap if you like traveling with just the cloths on your back."
ข้อเสีย: "4kg of luggage costing 1600 baht. You dont even get a drink of water for free."
ข้อดี: "It felt like the cabin was not pressurized correctly. My ears were plugged for hours after the flight and I had a bad headache. Our travel companions also thought the cabin pressure was not right."
ข้อดี: "Very attentive crew, good food, on time arrival."
ข้อเสีย: "Kayak is typically great but not when you purchases Airasia services. There is no customer service for the Americas. The app changed my flight date and I need to get a refund. Nothing. I contacted twice with 24 and 48 hrs using their form. Nothing. Don't use air Asia from the states. There's no phone number for customer service. They acknowledged my request and it's been 2 weeks with no follow up when they said they'd would with in 24 hrs. I am currently disputing the charges bc I never flew."
ข้อดี: "Seats were okay."
ข้อเสีย: "The boarding is chaotic and not organized. People cut I front and the airline didn't do anything to keep order. The flight does not even serve you water on international flights! They tried to charge me $1.50 U.S. for a cup of hot water to keep my hands warm. It was freezing. Poor experience overall."
ข้อดี: "The price was the only thing I liked about this airline"
ข้อเสีย: "They charged us 900 baht per checked bag because we didn't check the bag in hours before the flight. It is my least favourite budget airline."
ข้อเสีย: "No water offered on a 2 hour flight? Baggage fees i was not informed of. Awful. Never again."
ข้อดี: "Landed safely."
ข้อเสีย: "Flight was delayed multiple hours without notice. A one hour flight became an 8 hour journey. Seats were small and uncomfortable. I was sitting next to a host of characters that were all concerned they would miss their connecting flight. No tv or entertainment on seat."
ข้อดี: "Charged for water."
ข้อเสีย: "They charged for water"
ข้อเสีย: "The check in people are out there to collect money from people by lying and scaring us that our hand bag won't fit in their compartment. The hand bag that fits in every single airlines that we have been on... Wont fit in air Asia. So basically they made me pay extra fees and then let me take the bag. It was such a disappointment on our vacation. Never air Asia again."
ข้อเสีย: "Caution if you wait to pay for luggage at the terminal, you willget robbed. A 22kg extra bag cost $280 USD . More than the cost of 3 passengers to fly from Bangkok to Pucket"
ข้อเสีย: "Air Asia extortionist checked bag fees are outrageous. I would never fly them again."
ข้อดี: "Speedy boarding process."
ข้อเสีย: "Tried to pay for checked bags online 4 times and my payment was denied every time. Was then charged 1800 baht ($50) at ticket counter to check two medium sized bags. When I told the representative this, she only said that I needed to call customer service (no number provided) to complain. Staff on flight skipped over several rows, including mine, during beverage service. Despite being one of the priciest airlines I flew domestically within Thailand, they charged for everything. And not Thai prices. Will do everything in my power to avoid flying with Air Asia again."
ข้อดี: "Worst airline I've ever traveled on, their baggage fees are excessive their flight was a disaster it was delayed they didn't give us any information checking in was horrendous they were very disorganized. Their seats are tiny I am 5 feet 6 inches and I barely fit comfortably. Honestly I will definitely avoid AirAsia in the future I I traveled on many other airlines and found this to be the worst."
ข้อเสีย: "There was a suprise baggage fee to check in bags, 50 bucks extra that I had to pay. There was no mention of this on the website when I signed up to buy tickets. Absolutely ridiculous."
ข้อดี: "You get what you pay for"
ข้อเสีย: "Absolutely no leg room. I'm 5'9 so I know I'm tall, but I manage on normal flights perfectly fine. The seats lean forward so in the upright position you feel as if you are falling forward. Terrible comfort but it was only an hour flight so I survived. Anything longer than the hour from Phuket to Phi Phi, I would never fly this airline. Like I said, you get what you pay for."
ข้อดี: "Nothing. Will never, ever, ever fly them again."
ข้อเสีย: "First off, with no notice, they did not allow without a fee a single bag. None. And they changed $100 for the bags. Told us it was because we used Kayak, and not directly through them. It took off two hours late. Another first, I have never seen an airline not offer you water. Nothing. 2 hour flight, nothing. The landing reminded us of the old People's Express, Scare the hell out of you. Use Thai Air. Even on one hour flights they feed you and offer you refreshments and good service. I repeat, do not fly Thai Air Asia. When I return to the States, will be contacting Kayak about our experience."
ข้อดี: "Very late flight with no explanation. Boarding was crazy. Free for all."
ข้อดี: "The flight itself was not bad."
ข้อเสีย: "Did not notice that the flight did not come with a checked bag. We had 7 adults plus a infant. The flight itself was reasonably priced compared to others when we went to check the baggage they said we had to pay separate which was news to me and ultamitly my fault for not catching that as I was booking it. In Thailand my wife who is Thai tried to figure out the situation and the person at the check in desk was very rude. We are used to having a checked bag for an infant but half the size of a adult ticket so our infant bag. So we had 10kg bag for my daughter then the rest of our luggage at the 15kg weight. We ended up having to pay for 900baht per checked bag up to as many adult tickets. But they counted our first bag as a adult ticket so at the end we had one extra 15kg bag at which they charged us excess baggage fee of 400baht per kg... They would not let us switch the order of the bags so the smaller of the bags would fall in that category. So our baggage price was much more expensive then the initial flight itself. It would not have been that bad but the guy that we had to deal with was very rude on top of all that sudden news. If the customer service was better and more polite it would have been much better to deal with."
ข้อดี: "I got to the airport with my wife and when I checked our two average sized suitcases I was told it would cost an additional 6000 baht - even though I had already paid for one suitcase per ticket. The check in person was helpful but I couldn't find my proof of payment so my wife and I spent some frantic minutes pulling weight out of our bags and into our carry on finally getting the price down to 3800 baht. I've since found my proof of payment and hope that Air Asia will reimburse me but the whole exercise sucked hugely."
ข้อเสีย: "Food and entertainment was not even present on the flight. You had to pre-purchase food to get any and none was sold on the flight, the didn't even offer a glass of water, not even for a fee."
ข้อดี: "Friendly staff"
ข้อเสีย: "Delay and big check in lines with no priority for people whose flight was coming up soon"
ข้อดี: "Flight crew was nice"
ข้อเสีย: "Worst checked baggage policy ever. In flight they nickle and dime you like I've never seen. The spirit airlines of Asia. Honestly never flying them again"
ข้อเสีย: "When I was booking Ticket, I did not see anywhere asking or suggesting for buggage fee, but at the counter they told me that i do not buggage, so I needed to pay three times more cost. I felt really bad. I think, it is cheating and probably will not fly Air Asia again."