Shelly gave us good service. Check in however was another story. Quite the disappointment actuslly
Check in in Cancun took at least 2 1/2hours standing in line at Delta.
ข้อเสีย: "Soda or coffee served during the flight could have enhanced their service."
ข้อดี: "Everything was great. Seats, service, flight, crew."
ข้อเสีย: "All was excellent"
ข้อดี: "Competent crew"
ข้อเสีย: "Too many people, especially children running up and down aisles during flight. Not adhering to COVID guidance. None of the crew addressed this ☹️"
ข้อดี: "The crew was amazing. I've got the exit seat: very comfortable."
ข้อเสีย: "Entertainment choice could improve, very few choices."
ข้อดี: "Fact that there’s a flight available to get me-from a to b, Crew were friendly-great, cabins clean."
ข้อเสีย: "Expensive, Delayed flight, unable to hear and understand boarding announcements, No WiFi, and a magazine that caters to the top 5% of passengers. Then to top it off a lost bag and over 2.0 hours spent either on hold or awaiting a call back to resolve issues with my last bag-totally unacceptable"
ข้อดี: "Nothing exceptional stands out"
ข้อเสีย: "Flight was not on time"
ข้อดี: "The flight crew was great. Very friendly and efficient and there were free snacks with the comfort + seating with Delta. It’s airplane seating so it is what it is but I was not uncomfortable."
ข้อเสีย: "I’m not sure everything was really great."
ข้อดี: "Food was so good. Crew was also very nice."
ข้อเสีย: "Comfort plus seats on final leg did not appear to be different than main cabin"
ข้อดี: "More room in Delta Coach than other carriers"
ข้อเสีย: "More comfortable seats!!!"
ข้อดี: "It was a quick service"
ข้อเสีย: "Better food"
ข้อเสีย: "Don't call it "food." the meals were terrible. Also stop creating so much single use plastic."
ข้อดี: "Crew was friendly"
ข้อเสีย: "Allow one free bag check in on transatlantic flights"
ข้อดี: "The flight crew were really polite and helpful."
ข้อดี: "Delta’s notifications are very timely and helpful. They even tell you when your bags are on the plane and at baggage claim."
ข้อเสีย: "late leaving, arriving and taxing."
ข้อดี: "I got home"
ข้อดี: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
ข้อดี: "We flew Delta. My husband fractured his ankle and got a cast the day before our flight to Cancun. No turning back Our seat assignments had us separated on some segments and also at window and middle seats. On all flights we were bumped up to comfort seats with an empty seat next to us for his cast and the final flight home put in an earlier flight home to avoid a six hour layover! Delta really went over and beyond expected."
ข้อเสีย: "Kayak sent me an alert to our flight telling us we left from Terminal S in Atlanta. After several joyvrides on the tram we found out there is no Terminal S!"
ข้อดี: "The entire flight staff (even at the gate before boarding) was very friendly and accommodating..it was refreshing!"
ข้อเสีย: "Flight delayed 2 hrs"
ข้อดี: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
ข้อเสีย: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."
ข้อดี: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
ข้อเสีย: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."
ข้อดี: "Understanding crew, and a helping attitude"
ข้อดี: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
ข้อเสีย: "The layover in Mexico City was a bit long and the airport was not so great"
ข้อดี: "Boarding, checking in etc. The usual stuff, nothign spectacular."
ข้อเสีย: "Seats are getting too crowded!"
ข้อดี: "Flight attendant insisted to take my jacket. She didn’t return led. I forgot jacket in Cincinnati"
ข้อเสีย: "I need my jacket"
ข้อดี: "The crew was beyond friendly and courteous. Lots of leg room."
ข้อเสีย: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
ข้อดี: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
ข้อเสีย: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
ข้อเสีย: "3 hours there before the departure."
ข้อเสีย: "Delay from Seattle to pasco."
ข้อดี: "Pleasant staff on board, great pilot for getting us through some horrific turbulence."
ข้อเสีย: "Delayed 2 hours. Worst turbulence of my life. Long time flyer but never experienced anything like that."
ข้อดี: "After 4 delayed and missed flights they did put me in a motel"
ข้อเสีย: "Trying to make arrangements and being on hold for 30 to 53 minutes several times all while trying to second guess flights. Not being allowed on a flight after being bumped several times because only 1st class seats were available . Sprinting through the airport with all luggage only to be told I couldon't not board even though the flight did not leave for 5 more minutes"
ข้อดี: "The crew was friendly and accommodating, and service was good"
ข้อเสีย: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
ข้อดี: "Crew remained positive and apologetic for the long delay."
ข้อเสีย: "Lack of notice that there was no Pilot, maybe let people know so we can be less stressed about leaving as well as arriving on time when others depend on you to."
ข้อเสีย: "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."
ข้อดี: "TV/Movies were a welcome distraction"
ข้อเสีย: "The flight was an hour late and I missed the meeting I was flying for in the first place"
ข้อดี: "Ticket price in coach was good. Lots of available flights. Legroom was much better than expected. Service very good."
ข้อเสีย: "Wifi is not free and expensive. Not enough pricing options and costs more if you don't buy a plan before the flight."
ข้อดี: "Always have great experience with Delta flight attendants and staff. The entertainment on mobile phone was a really nice add-on, I had never seen before."
ข้อเสีย: "Flight was delayed in taking off, waiting for connecting passengers. Plane was old, which is most Delta planes, but this one showed it. The tray table looked like it was from the 70s or 80s. Flying into Midway instead of O'hare was anticlimactic."
ข้อดี: "We landed safely and the flight was smooth"
ข้อเสีย: "Arrived to the airport over 2 hours early and was told that my husband and I were put on standby because Air France overbooked the flight. I told them this was unacceptable - we had purchased a ticket and had seats reserved. And, typically if a flight is overbooked, the airline will offer a later flight option to everyone at the gate with an incentive to change it instead of randomly choosing passengers to bump off. They were rude and unapologetic and instead of putting us on the next flight 2 hours later, they made us stand at the counter for over an hour until they waited for all the other passengers to check in. Then 45 minutes before the flight took off, they told us that 2 seats opened and we would need to run through security and to the gate in order to get it on time. They also didn't have seats next to each other -- so the window and aisle seats that we had reserved were given away and we both had middle seats on opposite ends of the plane. Even though they acknowledged that we did everything right and they chose us at random, Air France was completely unprofessional and rude throughout the entire process."
ข้อเสีย: "Very nice crew and great food"
ข้อดี: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
ข้อเสีย: "I flew economy and all was good and appropriate to the level."
ข้อดี: "The crew was professional & friendly"
ข้อเสีย: "Food was terrible honestly, entertainment system didn't work on 1st flight."
ข้อดี: "Confort and kindness"
ข้อเสีย: "It was too cold"
ข้อดี: "Impressive service... amazing crew, very friendly and professional"
ข้อเสีย: "Still don’t have my luggage yet"
ข้อดี: "Flight was on time."
ข้อเสีย: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
ข้อดี: "Almost everything, especially the crew."
ข้อเสีย: "Don’t feel like anything should be better to be honest"
ข้อดี: "Customer care was super supportive"
ข้อเสีย: "Inflight sandwiches"
ข้อเสีย: "Travelled business class and was ace experience"
ข้อดี: "Pleasant flight"
ข้อเสีย: "We were delayed & missed our connection"
ข้อเสีย: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
ข้อดี: "The crew"
ข้อเสีย: "Seat comfort"
ข้อดี: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
ข้อเสีย: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
ข้อเสีย: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
ข้อดี: "Food provided, staff kind"
ข้อเสีย: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
ข้อดี: "Seating is tight. The crew was great !"
ข้อเสีย: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
ข้อดี: "very attentive crew"
ข้อเสีย: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
ข้อดี: "The flight arrived a few minutes early."
ข้อเสีย: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
ข้อเสีย: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
ข้อเสีย: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
ข้อดี: "Flight duration"
ข้อเสีย: "Very stingy with the drinks Cramped seats"
ข้อเสีย: "wasn't able to take the flight since I missed it"
ข้อดี: "The service"
ข้อเสีย: "The seats"
ข้อดี: "Overall booking and airport was ok. Food was also actually quite good."
ข้อเสีย: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
ข้อดี: "Everything is top notch for an airline company."
ข้อเสีย: "Nothing.... I enjoyed every moment of the flight."
ข้อดี: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
ข้อเสีย: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
ข้อดี: "Service, technology"
ข้อเสีย: "Could not print by boarding card and was not allowed to board in Amsterdam"
ข้อดี: "Friendly staff, good service and on time departure/arrival."
ข้อดี: "Booked extra room seat which gave me good room for seating"
ข้อดี: "Good flights. Good prices."
ข้อดี: "The staff was extremely pleasant. Food was good!"
ข้อเสีย: "Have no complaints"
ข้อเสีย: "Crowded seating, wake-up for breakfast service two hours before arrival"
ข้อดี: "Flight crew; legroom even in cheap seats."
ข้อเสีย: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
ข้อดี: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
ข้อดี: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
ข้อดี: "Everything. A truly faultless experience!"
ข้อดี: "Service provided by the staff"
ข้อเสีย: "The navigation of the entertainment system is not very friendly"
ข้อดี: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
ข้อเสีย: "Not much to comment on here."
ข้อดี: "newer plane, good staff"
ข้อเสีย: "need better and more food options, more often"
ข้อเสีย: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
ข้อเสีย: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
ข้อดี: "Catering is ok"
ข้อเสีย: "Seats comfort really old school"
ข้อดี: "Wide selection of entertainment, food was good."
ข้อเสีย: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
ข้อเสีย: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
ข้อดี: "Overall very nice flight, even comes with free drink and snack"
ข้อเสีย: "seats on Jet air flight are very uncomfortable"
ข้อดี: "They flew full speed to catch up with the delays."
ข้อเสีย: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."