รถเช่าที่ เม็กซิโกซิตี้ และสนามบินอื่นๆ

Beware: unable to get car, still fighting refund

ข้อดี: .

ข้อเสีย: Per the car agency clerk, this company tends to oversell availability of cars, so by the time i arrived to pick up my car, there were none available, even though i already had paid in advance. I ended up renting somewhere else, and im in the middle of an investigation process to get my refund completed. It would be nice to see kayak stepping in in this matter, and not just sayin “we are just and intermediary”.

More expensive than Kayak price

ข้อดี: The type of car (not too small not too big)

ข้อเสีย: They tried to sell us a very expensive insurance (more than 2000 US!!!) and our reservation in Kayak was around 180 US. After that, the seller made an ilegal offer by paying his comission in cash to reduce the total amount of the car rental to 1000 US. Finally, we took the minimal insurance for a final price of 600 US (15 days instead of 1 month)...

Horrible

ข้อดี: Nothing

ข้อเสีย: Gave us a vehicle that was dented and scratched. Zero gas because his boss was not present with credit card. Bought road side assistance that never worked and no knew how it worked when we called to use it. They gave us a car that had a front tire that had previously been flat and repaired so naturally we got a flat tire, luckily we were driving slow otherwise I would not be wrtiting this review.

The Rent a car didn't give me the car...

ข้อเสีย: The Rent a car didn't give me the car because they say that in their sistem the reservation appears after 12 hours. Is the first time that something like this happens to me.

Poor management and customer service

ข้อดี: Worst experience

ข้อเสีย: I have rented cars at this location a couple of times but my last visit was horrible. Management told me that they will no longer rent cars for a cheap price when I already had a reservation from kayak. Who are they to decide who can rent and who can't. I'm sorry but I took my business next door to SIXT and they were great

WORST car rental experience ever

ข้อดี: The car itself worked fine.

ข้อเสีย: The entire customer service experience was a complete disaster: - Upon arrival at the airport, we waited for 45 minutes for the shuttle to the Budget rental location and it was unclear how much longer it would take, so we ended up taking a taxi to Budget rental location. - Called ahead to reserve a car seat rental, then arrived and were told there were no car seats. Customer service rep spent the time excusing himself from guilt instead of trying to resolve the situation somehow. - When returning the car, they could not find the credit card deposit hold transaction paperwork. After waiting for 30 minutes, we decided to leave (to avoid missing our flight) and instead I have to cancel the entire transaction on my credit card to avoid being charged $500 deposit.