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All’s well that ends well
Room, even though it wasn’t what was originally requested in the booking site, was quiet, clean, comfortable, and satisfying. We had requested - and were confirmed for - a “high floor” room, only to find ourselves on the second floor. The room turned out fine, and the helpful staff refunded the extra cost of that “high floor” room.
Just the initial annoyance of the booking snafu.
Hyatt at Innsbruck good, except safety concern
Hotel was clean, comfortable and had all the amenities necessary for my stay. Location great. Loved the shuttle service as I was without a car.
The power continually went out for 20-30 minute intervals starting at 5am in the morning And continued to go out for periods of time throughout the morning. No notification from staff as to what was happening. I later understood from the shuttle driver when I asked, it was caused by an outside source with the electric company, but notification from staff would have been helpful, especially when you are on the 6th floor and the elevators and phones were effected and I was traveling on my own. Even just a comment at check out that morning would have been helpful.
Nothing to complain about
Everything was clean, the staff was friendly and helpful, and we had a wonderful stay. Would definitely stay again!
The only issue I had was trying to use the PrintMe system they had.. my document would not print and the front desk was busy, so I just left it. No big deal though
The staff was very personable, friendly and helpful. It was my daughters birthday and they even gave us a cupcake for her at midnight. The room was spacious and the beds were very comfortable. I would definitely come back.
-Oversized guestroom featuring a Hyatt Grand Bed-42" Flat Panel High Def TV with Electronic Panel-Free high speed Internet Access-Cozy Corner Couch with oversized sleeper sofa-24-hour Grab & Go food outlet offers hot breakfast, made-to-order entrees, sandwiches, soups, and salads.-All guests receive complimentary breakfast.
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