รถเช่าที่ สนามบิน แอตแลนตา ท่าอากาศยานนานาชาติฮาร์ทสฟิลด์

ข้อดี: The easiest part was dropping it off.

ข้อเสีย: Waited almost 2 and a half hours in line before I got to the front, and then I had to wait another 30 waiting to get the car. Worst experience with a rental car company

ข้อเสีย: Waited 60 minutes at the rental desk then gave up amd took an Uber

ข้อดี: The staff themselves were doing what they could under trying circumstances. They were calm and friendly enough under the stress of dozens of people standing in line.

ข้อเสีย: I had booked and paid for a reservation. I just really needed verification of my documents and then I could have been on my way. However, I was stuck in line with people who were trying to initially rent a car. All of my online, preparation, etc. was wasted because I had to stand in line and wait for someone who just walked up to the line after arriving at the airport. There is an option of bypassing the line, I will try to take advantage of that in the future. However, for those not wanting to give out that much information, it would be helpful to have a counter person available to handle people like myself, with their paperwork basically done, just needing to finalize it and pick up keys. There were some ahead of me and behind me in the same situation, but were delayed by those without any paperwork. I asked them and they confirmed with me their status.

ข้อเสีย: It took two hours to get through the line at pickup

ข้อดี: The car was clean and in fine condition

ข้อเสีย: It was buried in the rental agreement that the rental was non-transferable nonrefundable and non-changeable. This caused a huge problem for me. And upon getting to the airport and having traveled hours to get there, I stood in line for 2 1/2 hours just to pick up the car. It was ridiculous.

ข้อดี: Pick wait was one hour in line

ข้อเสีย: Figure out what a flow rate means and staff accordingly and or automate key availability

ข้อดี: Staff was stressed. Especially on pick up. Waited 1.5 hrs in line to get car. Only 1 to 2 reps at pick up counter. Drop off was crowded and again, staff was stressed.

ข้อเสีย: Get some more customer service reps at the counter. 1.5 hrs in line is unacceptable.

ข้อดี: Fast drop off

ข้อเสีย: 90 minute wait for pickup in ATL with no employee taking charge or informing of frankly even caring about the customer.

ข้อเสีย: I could have had any car other than the absolutely smallest car. I could not understand the clerk at the counter when I arrived to pick up my car (he had a strong accent and I had yo have him keep repeating himself and I ended up with too small of a car because of it). Most importantly the car cost way too much and I did not appreciate being billed twice. I was not warned that I would pay even more money when I picked up my car (in addition to what I paid online). There was no reduction is pricing fir the very small car.

ข้อดี: Nothing

ข้อเสีย: First the counter closed down when we were in line waiting so we had to come back the next day to pickup a car. The car we expected was not at all close to the one we received (a terrible Jeep Cherokee that had 60K miles on it). Staff was rude and didn't explain that there were additional taxes that were charged on drop off. I got an additional charge of $237 at drop off. I will never use dollar rental car again.

ข้อเสีย: Drop off was confusing; staff did not provide proper direction. Most importantly there is no direct number to contact Dollar when my flight was delay. I got to the car rent 5 minutes after clossing, but was shot out. There should be a number to contact staff directly.

ข้อดี: We could not reach the rental location on time due to a delayed flight. The Dollar associate did offer to return our money back but Priceline / Kayak did not allow the refund. Dollar Customer support was kind and helpful

ข้อดี: nothing

ข้อเสีย: long lines, clean car and better service

ข้อดี: landed at 9:30pm, got to Dollar Car Rental at 9:45pm, got my car and left the garage at 2am. completely unorganized.

ข้อเสีย: landed at 9:30pm, got to Dollar Car Rental at 9:45pm, got my car and left the garage at 2am. completely unorganized.

ข้อดี: ...nothing...!

ข้อเสีย: 150 - 200 people waiting in line; even with reservations. (2-hour wait ). Ended up taking an Uber...no rental car. Lost my deposit. - Atlanta International Airport Dollar Car Rental

ข้อดี: Drop off quick

ข้อเสีย: We waited four hours in line to get a car. They need more attends at the counter to expedite the process. Time consuming and frustrating.

ข้อเสีย: 75-100 people with rental pick ups. 2 people working between Dollar and Thrifty. Management should pay closer attention to amount of cars rented vs. staffing needs. Rude garage attendant and car was not very clean. Last time renting with dollar or thrifty. Overall terrible experience.

ข้อดี: Nothing

ข้อเสีย: The line to pick up the rental in Atlanta was so long that it took over 90 minutes to get to the desk. The car was not clean and smelled of smoke and a scent used to disguise it. The gas tank was half full, which can be costly to the renter, as it’s hard to know how much to fill it.

ข้อดี: The car drove well.

ข้อเสีย: When we arrived at 2pm to pick up our car we had to wait in line for an hour on a Sunday afternoon just to get to a counter agent. There were only 2 agents working and over 50 people in line. When we finally got to the agent they tried to get us to upgrade our car in order to get the car immediately. I reserved an SUV and didn't need an upgrade. So I then had to wait another hour for the car to be ready. Someone had been smoking in the car but we opted to keep it because we didn't want to have to get in line again. The air freshener had worn off. When I went to the gate attendant he had an attitude because I wanted all the many dings, dents and issues documented prior to taking possession. He acted like I put him out asking for the documentation. He got a clip board and just shoved it at me. He didn't say hello or thank you at all. I took possession of the car 3 hours after my arrival. I will never rent from Dollar again.

ข้อเสีย: We waited two hours at pick up. They didn’t explain why the wait was so long or keep us updated. It was hot. Everyone was miserable. The car was filthy. The back hatch didn’t work electronically, only manually. There was no windshield wiper fluid. The car smelled like cigarettes. The drop off employee was very unfriendly.

ข้อดี: Easy drop off. Great staff.

ข้อเสีย: AC that works in car. Shorter wait time.

ข้อดี: Nothing to like.

ข้อเสีย: Actually getting the car I reserved, getting a refund for the car that they were not able to provide, not having a 3 hour line at the check in counter.

ข้อดี: The staff was friendly and quick (because I had already paid) once I got through the hour long line.

ข้อเสีย: The car was raggedy and dirty and poorly maintained. I barley made it back to the airport. Last 10 miles with hazards on in Atlanta traffic sweating bullets with a warning light for the engine air filter. HORRIBLE. When I returned the vehicle I tried to alert the attendant the the vehicle had an issue because I didn’t want it to be someone else’s safety issue. She acted like she barely cared. I can only hope someone else didn’t get that car. They won’t be making it far.

ข้อดี: The drop off was fine. The gentleman at the exit was very helpful. Everything else was awful.

ข้อเสีย: The wait time on line was awful. I stood there for an hour and a half before I saw a woman behind the counter who greeted me by telling me she couldn't wait to finish with me so she could leave. The rest of the staff ( 1 woman and two men ) spent more time away from the counter than behind it - they are seriously short-staffed and the customers suffer. They need to be aware of any problems there are with a car before they hand it over to a customer - our 1st car had a "check engine" light. There needs to be someone in the area a car is picked up from so that if there is a problem with the car when you get into it you don't have to drag your luggage back up to the counter and then back down again. The worst problem is that the woman behind the counter didn't tell me I had to call their Emergency Roadside department and report the problem. Because of her ineptitude, I wasn't able to get any consideration from Dollar because they had already charged my credit card. If I never have to deal with them again I will be thrilled. All Dollar will do is send me a $25 off a future rental that is only good for a year - if I ever get it at all. All this aggravation for almost $400 for half a day Saturday with a return of 10AM on Wednesday - highway robbery.

ข้อดี: Staff was efficient, car clean and well maintained.

ข้อเสีย: We waited in line for over 90 minutes to pick up our car. It was horrible! The desk person was very efficient when we got to the front of the line. There should have been way more workers helping. 90 minutes is ridiculous.

ข้อดี: Inordinately long wait time. After waiting nearly two hours, they made me pay an extra $20/day so that I could rent a larger car and avoid waiting another hour.

ข้อดี: The 4 hour wait time was an issue. Also, company overbooked reservations. We were lucky enough to get a car, but other behind us in line didn’t get the car they paid for.

ข้อเสีย: This is the 2nd time we’ve been in this situation with Dollar rental. We’ve paid for reservations and they had run out of cars. Absolutely will not use Dollar again.

ข้อเสีย: My airline was delayed and so I was 45 minutes late picking up my truck and I was charged $38 for 45 minutes being late. My bill for 3 days of storage was $54 My 45 minute late charge was $38. I'll probably never go there again and would not recommend anybody to go there.