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DXB process is poor

ข้อดี: The car was great - clean, comfortable, brand new, drove beautifully, a nice car.

ข้อเสีย: The process at DXB terminal 1 was dreadful. Even though we were first at the desk, our car hire had been pre-booked, our plane was late (thus giving more time to get the car ready) we still waited more than 45 minutes for the car to be delivered. There was no real explanation why - it is just a hugely inefficient process. Drop off was no better - the guy at the desk seemed completely unwilling to take the car back until his driver - who checks over the cars - was available. No one knew where he was or why he was not available. I ended up leaving him the car keys - I had a plane to catch! Budget needs to employ a couple more drivers!!