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Excellent customer service
The staff allowed us a late checkout when work meant we were delayed, and then were even delayed for that checkout time. Restaurant manager in La Cecina served us Pizza even though the kitchen was closed!
Room was over-heated and there was no in-room ability to adjust. Staff assembling and chatting in court-yard from very very early made opening window impossible. Hallway noise (conversations and doors of other rooms) extremely loud. A terrible nights sleep.
Welcome to the light-flooded four-star Hotel Astoria amidst the fascinating city of Lucerne, the idyllic and urban centre of Switzerland. There are 243 rooms in different categories, from the simple standard room up to the fancy Deluxe Design room waiting for you. In our award-winning restaurants and bars we spoil you at the highest level with cuisine from Thailand, Italy and Indochina. At last our 14 function rooms on 1100 square meters of meeting space complete our range.
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