ข้อดี: Good location 10 mins walk from Waterloo station or the smaller Lambeth North station. Nice staff at reception. Didn't try rooftop bar because it only opens from 5.30pm. Would definitely stay again and recommend.
ข้อเสีย: There were a number of issues prior to even arriving at the hotel - I contacted I contacted the hotel to ensure they could verify my reservation so I didn't experience any issues on arrival. I was passed from pillar to post to try and confirm this, and they were adamant that there was no reservation with my details. Another member of the team said she couldn't discuss anything with me because she didn't believe it was my booking.
On arrival at the hotel, I had no internet connection. I was extremely surprised but also annoyed because prior to making the reservation, I specifically checked on the Hilton Hotels & Resorts website where it stated that Wi-Fi was complimentary in all guest rooms. Not only this, but when I went to take a shower, the bath was extremely filthy & greasy and there was no soap available to even wash my hands.
For a renowned hotel chain that has an excellent reputation, I was not expecting this appalling service. Although I did contact Mr Chris Nassetta (CEO) and his team handled the matter pretty well - so that was a positive.
ข้อดี: The staff were very friendly , professional , and efficient .
We had a quick check in could not complain about anything at all.
ข้อเสีย: I liked the whole experience the bedroom was excellent , the breakfast was one of the best we have had in a hotel.
Really would recommend this lovely hotel to any body
Cosy studio flat is located in the Westminster Borough neighborhood in London, 0.8 miles from Hyde Park and 0.8 miles from Royal Albert Hall. Some units have a sitting area where you can relax. Portobello Road Market is 0.9 miles from Cosy studio flat, and Harrods is 1.3 miles away. The nearest airport is London City Airport, 10 miles from the property.
ข้อดี: I have stayed at Hotel Russell now a number of times, both as a single traveler in a single room, a twin room with my mother, and a double room with my husband. All rooms were comfortable and spacious enough for our needs and comfort. Breakfasts are very good quality too! Staff polite and helpful and location brilliant.