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Sofitel staff was extremely attentive and they helped make my stay especially pleasant. The Concierge made perfect recommendations to restaurants (for both taste and ambiance) nearby that we could walk to, and their bell and valet staff were very helpful and always greeted us with a smile.
Everything was great!
Great Philly hotel
Great stay, great location
Always A Great Stay
We stay at the Sovitel every time we travel to Philadelphia. They are pet friendly, have a great staff and a very convenient location for shopping or eating. They offer in/out service for parking. Great place to stay and would recommend the Sofitel if you are traveling to Philadelphia.
Motel Accommodations at Luxury Prices
Having stayed before in a different city, I was really excited to stay at the Sofitel in Philadelphia. Sadly, the luxury hotel failed to provide any kind of world class hospitality that I am used to from this brand.
Waiting 30 minutes for my car to be taken out of Valet. Having a Valet tip come right out of my account without my approval. Extremely uncomfortable bedding. No running water due to a shut off, but wasn't told about this until after checking in and essentially not having another option to book another hotel. Phone did not work. Cable remote did not work. Concierge service was unknowledgeable of what the hotel offers.
Excellent location. Great bed. Gym was good
Solid stay in PHL
The staff was the best part. They went above and beyond to make my stay the best it could be.
I wish the breakfast was included during the week. Needing to order breakfast in the morning is very time consuming.
Not entirely pleased
The Sofitel in Philadelphia is in a great location. It has beautifully appointed rooms, and the staff are gracious and warm.
Typically, I feel very comfortable in any room I stay in. However this time, the air conditioner didn't work properly, and the shower didn't drain properly. It did dampen my enjoyment of the hotel.
Best stay in Philly
The staff and service were impeccable.
Love the hotel and the location. The bar was nice and the French fries late night were amazing.
Met an old friend in Philly for one evening. We had a great day in the city, a wonderful dinner and retired to the room at eight PM to get reacquainted. At 10:15 we had a hotel staff member knock on our door to tell us we had noise complaints and to keep it down!!! There was also a note under our door say pleas keep it down the walls are very thin!!! Really??? 10:15??? And they want Philly to be known for the city of LOVE but only if you whisper! Disappointed the staff actually came up to tell me that. I will not be staying there again if I am doing anything but sleeping!
The whole staff is professional and friendly. When they say hello,good morning or ask how your stay is going, it's all sincere. It doesn't sound like a chore or they're just doing their job, they really care!
Stayed for just a night, had a good stay
Everyone was friendly, my room was rather large and I enjoyed the ambience.
My room was mainly clean but I felt like certain surfaces needed another wipe.
The Sofitel Philadelphia hotel blends French elegance with American style, providing a refined environment for upscale business and leisure travel. Experience this sophisticated downtown hotel, which serves as the cornerstone of the new Frenc h Quarter, steps from Rittenhouse Square. Offering the height of contemporary comfort and convenience, this 4-star Philadelphia hotel provides the ideal setting, just minutes from the convention center and historical attractions.
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