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Do not rent in Rome from Budget

ข้อเสีย: Do not rent a car at Rome airport from Budget. Collecting the car was the worst car-hire experience I have ever had - and I have been renting cars abroad several times a year for many years. Collecting the car took more than three hours: although I had booked and paid in full for the car in May, we were informed on arrival at Rome airport (Fiumicino) in July that no car was available and that we would have to wait for at least an hour. We had already waited in line for two hours simply to be served as only one assistant was on duty (her manager, Francesca, spent almost the entire time on her mobile phone, and offered no support at all). When we were informed that the car had arrived we were not able to inspect it before signing the paperwork. I was told that any existing damage might be charged to me, as I had my own car-hire insurance (a separate annual policy). I would urge consumers to avoid renting from Budget. It's a fiasco, and I hope the company will be persuaded to investigate this particular branch and implement some much-needed changes as a matter of urgency.