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The complete hotel's water-heater was down for already few days for whatever reason. It wasn't informed upon my check-in. Very frustrated.
The restaurant was ok.
Hotel looks run down on the inside; bathroom leaking, carpet dirty, air-cond not cool enough, cupboard broken.
I like the convenient shopping malls, and the food at Swan Restaurant was very good, and prices reasonable.
Going up the carpark ramp is very narrow. For an inexperienced driver, the car will get scratches.
Convenient parking, walking distance to shopping mall,
Upon booking rooms over the internet,the hotel did not specify or mentioned bed preferences of the room to customers.Problem happens during check-in due to unmentioned bed preferences.Many customers feels unsatisfied with this.kindly take action regarding this problem, thank you.
1. Manners of staff during checking in 2. Basement car park closed before 11pm 3. Room settings are old 4. Limited choice of food in the breakfast buffet
cheap, money's worth.
I guess i should not complain about the buffet breakfast since the rate was low. Buffet was nothing to shout about. They also forgot to put in new towels. However, called up and the housekeeping came within twenty minutes or so to give new towels.
front office staff is not friendly
room is in a run down state
Central to the bus station and business districts & shopping mall
The multi-storey carpark is dimly lit and wet with many spots have water leaking from upper floors
Proximity to shopping centre, food outlet and parking convenience.
I could not get the non-smoking room as requested earlier. The magnetic door key was not easy to use.
A stay at Hotel Grand Continental Kuantan places you in the heart of Kuantan, within a 5-minute drive of Heroes Museum and Darul Makmur Stadium. Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Planning an event in Kuantan? This hotel has facilities measuring 11362 square feet (1023 square meters), including conference space. Free self parking is available onsite.
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