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Rooms Make yourself at home in one of the 471 individually decorated guestrooms, featuring iPod docking stations and minibars. Wired and wireless Internet access is complimentary, while 40-inch LED televisions with cable programming provide entertainment. Private bathrooms with separate bathtubs and showers feature hair dryers and bathrobes. Conveniences include phones, as well as safes and desks. Amenities Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and wedding services. Business}, Other Amenities Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Shenzhen? This hotel has facilities measuring 29805 square feet (2769 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite. Property Location Located in Shenzhen (Luohu), Grand Hyatt Shenzhen is within a 5-minute drive of The MixC Shopping Mall and Huaqiangbei. This 5-star hotel is 1 mi (1.6 km) from Dongmen Pedestrian Street and 1.1 mi (1.8 km) from Luohu Port. Dining Grab a bite at China Lodge, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee. Optional Charges Fee for buffet breakfast: approximately CNY 218 per person Airport shuttle fee: CNY 700 per vehicle (one-way) Late check-out is available for a fee (subject to availability) Rollaway bed fee: CNY 408 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Check-In Checkin starts at 3:00 PM Checkin end at midnight The minimum age of Checkin 18 Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel. Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This property requires guests to wear swimming caps while in the pool. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Check-Out Checkout is done at 12:00 PM Pets Pets not allowed Service animals not allowed General instructions No cribs (infant beds) available Essential workers only - NO Property is cleaned with disinfectant Staff wears personal protective equipment Protective clothing is available to guests Masks are available to guests Guests are provided with free hand sanitizer Social distancing measures are in place Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt) Property confirms they are implementing enhanced cleaning measures Staff temperature checks are conducted regularly Temperature checks are available to guests Bed sheets and towels are washed at a temperature of at least 60°C/140°F Commonly-touched surfaces are cleaned with disinfectant Property confirms they are implementing guest safety measures