Modern airplane, great crew and on-time arrival (which is not to be taken for granted in china). Great that they offer wifi and in-flight movies.
Weird boarding setup with separate "holding pens" for customers in Dalian, followed by several bus transfers to and from the terminal in Qingdao. Absolutely crazy boarding with no groups and everyone pushing. No English announcements in Dalian or Qingdao. Food is expensive and the portions very small, especially given the long flight duration. All in all still the best way to get to/from Dalian and Singapore though.
Ethiopian Airlines check in staff made a pigs-ear of my check in process. First they claimed I'd missed the flight (my ticket said 2335 on 15 Dec, they changed flight to 0010 on 16 Dec, but claimed that as my ticket was for 15 Dec my booking was invalid). They proceeded to re-issue me with a new ticket a (for the 0010 fight on 16 Dec), but then also tried to change my connecting flights by one day - even though they should remain the same (in effect the flight was only put back by 35 minutes, so why change a booking for connecting flight by 24 hours?). Fortunately on arrival in Shanghai, air china check me onto the correct flight. However, to compound matters, my luggage has gone missing and, bizarrely, Ethiopian airlines issued all foreign passengers with landing cards for Japan - not China!
When we landed Hong Kong. The plane to Abu Dhabi had closed boarding. Very unprofessional management from airport crew. Me and other 40 passengers will have to wait for the next flight which could be after two days. I booked Emirates to Dubai and I have taken a decision that neither me or my friends will never never go for the poor Hong Kong airlines.
My laguages did not arrived and delay on both doigt. I missed my connexion to Mumbay from Nairobi on 3rd. Therefore, I missed my unchageablble flight to my final destination. I had to buy last minute ticket for Bangkok-Koh Samui which was very pricy!
Any compensation so I'm feeling very unhappy!
Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful.
Announcements were made in Japanese, English, and Thai. We were warned about turbulence several times in all languages. Flight to Bangkok from Tokyo had a USB port to charge my iphone, but flight back to Tokyo did not. Service from cabin attendants was excellent. One apologized twice for running out of the lunch selection I wanted to have, even though I was happy with the chicken curry. Courteous staff and pleasant experience, even with a competitive airfare. I would fly JAL again.
Food was better than most. The crew was nice. The flight departed promptly.
The touch screen didn't work, and the bar below the chair that one can step on couldn't hold itself up, and I constantly had to reposition it. The audio port of the seat next to me didn't work either. The plane definitely needs a renovation.
The service was pretty good. I only had an hour to board my next flight, so flight attendants moved me up towards the front of the plane so that I could exit earlier than others. I was able to make it to my next flight.
There was a 3-hour delay after all the passengers boarded. We were all sitting inside the plane without any explanation. At first, the captain blamed airport for not giving any updates on their departure, and a flight attendant that I talked to blamed the local temperature, which was a total nonsense. Later the captain announced that there was an issue with the engine.
My layover was supposed to be 4.5 hours, but it got cut to 1 hour due to the unexpected delay that they had not clearly explained. I had to run to catch my next flight. When I got to my final destination, I found out Air China did not transfer my bag on time, so I had to file extra paper works in order to receive my bag two days later.
The staff were great with my dog(golden retriever) really helped me... Also the service overall was fantastic best journey I have experienced yet travelling to China and I have lived here 8 years so probably 100 flights
Online was very strict in not discounting anything. There was room in Business class and I paid full price. Most airlines have a deep discount when searched a few days before the flight. So, that might fill the vacancies in business and make me a faithful passenger.
The disability assistance was very good in Bangkok and Taipei.
Disability assistance was horrible(wheelchair) assistance in SFO. I had NO assistance for 90 minutes to obtain a wheelchair while .d
waiting to board my departure from SFO . The same was true but worse on the return to SFO. I was let off the plane LAST and the wheelchair was not there and I waited. The wheelchair person parked me outside the gate and said NOTHING and walked away. After 15 minutes waiting for his return, I went on my own and nearly passed out waiting in the horrible immigration line. It took 120 minutes from leaving the plane to getting in my car at the airport. Ridiculoius and a violation of Americans with Disabilities ACT.
Is there enough space? No choice of meals- only fish with rice (I hate fish); drinks served ONLY during drink service time (don't bother asking for one because that's what you'll hear); no personal entertainment center (6 hour flight with no movies); and Shanghai Pudong Airport absolutely sucks. The airport has spotty Wifi, terrible restaurants with worse service, and what kind of country doesn't allow Facebook!?! Pay the extra $100-200 and avoid this airline and airport.
Two of the flights were delayed. The first delay from Bangkok to Shanghai caused that I missed my connecting flight. It was a nightmafre at Shanghai airport. I was forced to go through immigrations and customs and rechecked for the next flight. It was a poor way of handling a passenger on a misconnected flight due to the airline fault.
Flight was delayed then after many hours got to know that the flight was cancelled. . It was terrible and didn't expect it.due to this my plans and work for effected. Now after my arrival to USA I received my laguages after 2 days. when I received my laguage Many of my stuffs are missing. I'm highly disappointed with this service. I'm never ever going to use air China again. I won't recommend to my friends too. A very bad service
Some payment fees are estimated. Not all providers support all payment methods.
Hacker Fares sell tickets to/from a destination via different airlines and are subject to the booking
requirements and terms of each. Any changes made to one of your tickets will not necessarily grant
rights to change the other ticket. Fares change frequently and are subject to availability.
International travel may require proof of return flight.