Air India cancelled its Kochi Agati flight three times the week we planned a trip to Agati. Luckily our flight was not cancelled but there were people who got stuck on the island for 3 to 5 days. Always have a cushion of at least a day for your onward journey from Kochi. The aircraft is ancient and would have been out of service if it was USA airline company.
Timely, quick flight with small meal and beverage service for a 55 minute flight. Smiley staff and perfect. Good rate. Unheard of in States where they do not provide anything on a 55 minute flight. Really enjoyed it.
I didn't like the baggage check in part. I had 2 check in baggage with almost 48 kg weight. However, it was showing 47 on another scale (very next weighing scale) and the person was so persistent about weight that he made me remove 1 kg from each bag. My question is how could you expect my weighing scale so perfect when yours are not perfect? it seems they don't care if air india lose a customer for just couple of kg weights.
Also, no announcement for boarding, people started making their own queue. Flight was delay by almost an hour however, no courtsey to inform passanger or no monitor/tv to show at boarding gate that flight is delayed.
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