Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful.
Announcements were made in Japanese, English, and Thai. We were warned about turbulence several times in all languages. Flight to Bangkok from Tokyo had a USB port to charge my iphone, but flight back to Tokyo did not. Service from cabin attendants was excellent. One apologized twice for running out of the lunch selection I wanted to have, even though I was happy with the chicken curry. Courteous staff and pleasant experience, even with a competitive airfare. I would fly JAL again.
The staff were great with my dog(golden retriever) really helped me... Also the service overall was fantastic best journey I have experienced yet travelling to China and I have lived here 8 years so probably 100 flights
Is there enough space? No choice of meals- only fish with rice (I hate fish); drinks served ONLY during drink service time (don't bother asking for one because that's what you'll hear); no personal entertainment center (6 hour flight with no movies); and Shanghai Pudong Airport absolutely sucks. The airport has spotty Wifi, terrible restaurants with worse service, and what kind of country doesn't allow Facebook!?! Pay the extra $100-200 and avoid this airline and airport.
Two of the flights were delayed. The first delay from Bangkok to Shanghai caused that I missed my connecting flight. It was a nightmafre at Shanghai airport. I was forced to go through immigrations and customs and rechecked for the next flight. It was a poor way of handling a passenger on a misconnected flight due to the airline fault.
All flight attendants were very friendly. Their polished appearance showed a level of professionalism that can sometimes be lacking with certain airlines. The seats featured foot and neck rests which provided some extra comfort during our long flight. Having a large selection of movies to watch in my personal monitor was fantastic. If I had the opportunity to choose Japan Airlines again, I definitely would.
Our flight from Bangkok to Tokyo had WiFi for purchase, but our flight from Tokyo to Hawaii did not. Had I known, I would not have purchased a 24 hour plan. There was some turbulence during the flight (some continued for over 30 minutes). I am used to the captain or crew of the plane making an announcement to passengers about what is happening and when to expect "relief", but there was no communication. Just an added touch to make passengers feel better.
Staff are very attentive and helpful; the entertainment system is top class
On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond.
As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently.
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