Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air.
Food was simply awful; which is a shame for a national airline of a country known for its great cuisine.
Some members of the crew were really nice, but we had one on each leg of the flight that were so rude to passengers. On the KUL-BKK leg, one male crew member was really loud and obnoxious, and on the BKK-KUL leg, one female crew member was yelling at some older passengers who were a little slow in boarding.
I lost something before boarding and a member of the Jetstar flight personnel was amazing: he went beyond the call of duty to secure my belongings with ground staff.
It offsets an easier bad experience with Jetstar I had a few months before.
Well done, Asfar!
I don't anything about JetStar. This is my second time flying with them. First time delayed 2 hours both ways. No explanation on why it is delay. No weather issues on both sides. This time it was delay 3 times and a total of 8 hours wasted in the airport. Now return flight I got noticed that it will be delay for another 4 hours. Now I don't feel confident about this airlines will ever be on time. They might hit me with more delays. I hope not.
I don't like that there is no explanation on the delay and their only explanation is operation requirement. What does that mean? Does not explain anything. You pay cheap flight u get headaches. Next time I pay more for better reliable service. Jet Star I told everyone not to fly with your company again. It is terrible experience.
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