China Southern's economy seats are spacious for legroom and seat width and the entertainment system is well stocked with movies/TV shows/music. Some entertainment systems will also com with a USB port to charge your device (if it's allowed to be used). All seats come with pillow and blanket to keep you warm throughout the flight.
Any mobile devices that can be used as a cell phone are not allowed to be on or used while on board the flight. This includes mobile phones in flight mode (China Southern explained to me that this is Chinese law), so don't expect to do anything with your mobile phone which means you're basically using their entertainment system. They will stop and tell you midflight to turn off your phone.
Food was horrible, no soap in the bathrooms, and boarding/deboarding in Guangzhou was a test of patience. Having been through Guangzhou twice, despite there being multiple gates for planes to pull into for arrival, they'll always deplane you to the tarmac where buses will be waiting. They'll then drive you to an arrival's terminal where you're forced through a long line that leads to a China Southern desk for them to stamp your boarding pass to wait for your next flight. This line was 30 minutes long for our plane alone and increased as more arrived. Boarding was the same where you get on a bus, stand for 10-15 minutes while they drive you to a plane that was for whatever reason was attached to another gate that no one had access to and you've climbing stairs to board again.
The airport itself is devoid of many food or coffee shops and what's available is expensive and of low quality/taste. Expect to see endless construction, many unclean bathrooms where the toilet seats don't even fit the toilet they've been attached to, and lack of soap in the bathrooms.
The staff were very courteous right from the Checking-in point.
The cabin crew was not taking that much care and as the ground staff. No snacks or drinks are served till upto 4 hour of the flight commencement. Food was served just two hours before landing in Hongkong. My order for meals was AVML. Bengaluru is a good place to pick up good, nutritious, and tasty Vegetarian food. But what was offerred was absolutely mediocre.
Leg space was barest minimum and not comfortable for a person with normal legs and height.
The staff were great with my dog(golden retriever) really helped me... Also the service overall was fantastic best journey I have experienced yet travelling to China and I have lived here 8 years so probably 100 flights
lines were long
flight food terrible
change in Shanghi completely a zoo
thoses were the good things
flight change made ticket too expensive, ended up not returning on flight, but booked with another airline, so lost 300 dollars, so will NEVER fly with china eastern airlines again, unless they refund my $300
On the return flight my bags made it all the way! Not sure why they couldn't have on the way there.
The flight on the way to Chiang mai, got me in a day later and I lost a night of my trip plus I couldn't get the money back for my hotel there. Cathay pacific was in helpful. As well I had to check my bag at ever stopover? . The flight on return was again delayed and the lady at airberlin was so rude to me she wouldn't even get off the phone to let me know I had to check my carry on luggage.
I fly all the time! At least 6-7 major flights a year. And this trip was the worse experience overall.
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