I lost something before boarding and a member of the Jetstar flight personnel was amazing: he went beyond the call of duty to secure my belongings with ground staff.
It offsets an easier bad experience with Jetstar I had a few months before.
Well done, Asfar!
I don't anything about JetStar. This is my second time flying with them. First time delayed 2 hours both ways. No explanation on why it is delay. No weather issues on both sides. This time it was delay 3 times and a total of 8 hours wasted in the airport. Now return flight I got noticed that it will be delay for another 4 hours. Now I don't feel confident about this airlines will ever be on time. They might hit me with more delays. I hope not.
I don't like that there is no explanation on the delay and their only explanation is operation requirement. What does that mean? Does not explain anything. You pay cheap flight u get headaches. Next time I pay more for better reliable service. Jet Star I told everyone not to fly with your company again. It is terrible experience.
Maybe a mistake on our part but we were u aware we didn't receive any free luggage with our trip. We ended up paying $600 for 4 bags for a family of 4 at the airport counter. We had no choice and we were stuck. It was infuriating, the lack of knowledge and OUTRAGEOUS prices. Not only do you have to pay for your luggage but you pay insane amounts. You are offered nothing on the flight. We will probably never fly jet star again.
seating is too tight for a normal size person, and they nickel and dime you to death just to select a seat, get a blanket for entertainment which I don't know what that would be....... and a drink can cost up too six dollars heaven forbid a little bag of peanuts or crackers........
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