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spacious rooms, room service and quite atmosphere at the lobby staff should be more attentive
The atmosphere of the hotel is great, as all the other Hyatt hotels. Actually I chose Hyatt because I have never been disappointed by this chain.
good room concept, smoking and non-smoking rooms available, spacious bar too expensive for its quality. not really efficient front desk (did not bring up items to the room as requested, but left them without notice at the front desk). when room was cleaned, full ashtray was not emptied (!). ridiculous charge for 5 min stirring (not cleaning) of 1 jacket and 1 pair of trousers: CHF 76.-
Elegant and with all modern facilities Toilets dont have locks
The design. I was not provided a non-smoking room as requested so I dislike the smell of cigars and cigarettes in my room during my entire stay.
excellent service nothing
Room rate at CHF660 outrageous. Hotel not worth it. Restaurant closed on my Sunday night stay; having to walk down the road to find place for dinner not acceptable at that room rate.
In general every thing good and staff are very helpfull. No.
Very good location. Superior double room big enough & comfortable,very good breakfast,
The staff were very helpful. I lost my phone during my stay and the hotel staff found it for me! The restaurant attached was very good too.
Extremely welcoming. An obviously large amount of repeat business given the conversations overheard from a steady stream of arrivals whilst I was waiting in reception for a colleague. Great business location and very comfortable. Make WiFi free and easy to access in all rooms in this modern business age
Very good breakfast a bit run down and expensive for value
The Internet-TV in a room of hotel was pleasant. One lack - TV programs from Russia were inaccessible. 1. The teapot did not work also I could not prepare for tea to itself. 2. The floor in a bathroom was very cold and I have not find out as it is possible to switch on heating of a floor.
Pleasant room, convenient to shops and station. Friendly reception staff A little noisy due to its central location. Would have like to order snack from room service, but only asian fusion food available.
Maintenance has some problems: Two lights were not working in the room at first. After notification to the desk one was fixed, while the repair of the second was only accomplished after another call, taking one day
The hotel is well situated in the middle of the town with easy access to everything. Breakfast was excellent.
Great location, close to main section of Zurich. A little expensive for what you get, however, the location is what I feel I paid for.
Location was great and the breakfast and restaurant were also very good TV and hardline internet didn't work and they didn't even attempt to fix it the whole time I was there (2 weeks).
excellent location very old rooms, carpets, elevator, reception... worn out and out of taste
This hotel is amazingly beautiful located in the center of the city. You may have to read the direction in the hotel Web before driving-in since the surrunding is the old city.
Excellent location, professional and courteous staff, splendid view of Limmat River, terrace dining delightful. Overall excellent experience. Single room was somewhat small but generally well appointed
Location Exorbitant prices for small rooms. Internet access that is free almost anywhere costs 29 CHF for 24 hours, a total rip off.
The staff were all excellent, and although pricey I felt that this plus the overall standard of the hotel and its rooms and of course the location made it a worthwhile expense.
excellent staff, very clean, everybody trying to make you feel good
Excellent location next to river, close to tram stop and easy walk to old town, Banhofstrasse. Coffee and tea in rooms would have been nice. A bit expensive, but then again, Zurich is a pricey place.
Very friendly and helpful staff. Excellent location.
Our stay was short, but we had a delightful dinner at the restaurant. The computer at the business center was very slow...
wonderful 5th floor room private and very comfortable; excellent romantic location and discreet and helpful staff
I enjoyed the green apples in the room, allthough they were not ripe enough to be eaten, nice breakfast. Pretentious design and unexperiienced staff. The staff was very reluctant to help with basic things and seemed very inexperienced. Two examples; I cut myself during breakfast but they seemed very confused and puzzled when I asked for a bandaid allthough the blood was dripping. What I got in the end wasn't adequate to stop the bleading. When I left, they refused to give me a receipt because I had used booking.com to book/pay for the room. I asked 4 times, really insisting that it seemed wrong and that I really needed a receipt, but they would not give me one. In the end, the girl came running out on the street waving a white enveloped when I had left and where stoving my bags into a taxi. (Getting the taxi was also not obvious
Unfortunalely, the bathroom door and handle were quite dirty. But everything else was great.
Hotel location good Air conditioning working - room was like a sauna, opened the windows to reduce heat and put up with traffic noice.
According to Booking.com I shoulc get 10% discount on food and free minibar. This did not happend.
The large, glass-walled shower was just right for a naughty romantic weekend with my wife. Glad the toilet had solid walls though! Location was about ideal for the old city. Beds were great (we'll be getting twin singles pushed close for our next bed purchase). The room faced a club and the street, which was noisy at night. While the windows were sound-proof, the room heated up quicky and the air conditioning was loud and largely ineffective, although like a waterfall we could habituate and sleep with it - it masked my snoring! We ended up leaving the toilet windows open but closing the main room's, and leaving the AC off. They say they'll be improving the AC.
Cheap, clean, friendly staff, with a gym.. nice and simple. I was only frustrated with the 40Fr/hr charge for late checkout.. there is NO GRACE PERIOD. Be aware of this. The rooms are also very small.
Very nice staff, stylisch rooms There is a bar next to the hotel, so you can hear the people talking loudly when you leave the window open at night.
No a/c on the room,very hot at night
It is in walking dictance from the centre of the town. The breakfast is poor and the room service elementary.
No Airconition it is very hot, the floor made of wood and make noise when moving around, very noisey becuse of street intersection at the corner of hotlel (no aircondtioner) and small lift
Comfortable beds,nice breakfast Dining room was very small.very small lift,staircase smelt of smoke
compared to others still reaonable expensive
location deficient aircondition, several TV channels offered on the menu were not available, no telephonedirectory in room, defective teapot, no continental breakfirst as an option.
The cleanliness and the staff. The location is not far to the lake as well as to the center, but it is not in the center. Internet was free in the reception area. I booked 2 rooms, one of the was with no toilet door. the other thing is they did not allow me park my car in the carage. They have a rule to keep the key with them only for parking.
small room and small toilet
Loved the hotel's modern, comfortable room and its convenient location. A 5 min walk into Zurich's city center. Price ($250) was steep for one night's stay.
Nothing special, standard hotel, small rooms for a 4*
The courtesy of the staff.
It was a bad experince The bed, the bathroom, the room, the air condition and the value of money
Fantastic boutique hotel, very stylish & comfortable with really friendly staff. No restaurant available.
Attitude of staff, room layout, amenities.
The friendliness of the staff and the birthday card, champagne.
rooms and service decoration
yes, it`s expensive but the hotel is pure class.
Seen many nice hotels and this is one of the best.
It's in the middle of the city. For this high room price, the breakfast should be included!
I like fitness,eating,room service. I like every things in this hotel.
very cooperative and helpful staff
Professional staff, beautiful room. I have stayed at several hotels in Zurich, but would return to this one, I think.
This was a basic business hotel. Nothing special about it, but very expensive.
Lovely suite, very clean helpful reception staff.
your friendly and helpful staff and reception. headboards of beds are not very comfortable
Breakfast, service, cleanliness, location
great location during week very remote at night
Superb hotel. Very well positioned for Paradeplatz and Bahnhofstrasse. I can think of nothing bad to say about it.
Friendly staff No
Excellent service, optimal location
Atmosphere and service during breakfast
the location i was excepting more modernity and better service...
the hotel is very nice, the breakfast is excellent. The price is a bit too high for accomadation.
One of the best hotels in the world. Highly recommend the Junior Suite. The food is amazing, and the service is second to none.
extremely cozy and stylish design in room and in the hotel facilities No. If room rate could be less expensive.
there's some refurnishing going on in the lobby, so there's some noise on the 2nd floor and a lot of plastic lying around.
The excellent location, and the absolute quiet when you can get a room on the inner court. The use of "plasticized" undersheets as matress covers which guarantee one a sweaty night and make creeking noises when you turn around. Asked them not to use those at my booking, asked the desk at checkin as well, but still they succeeded in giving us these sheets. Only after calling house staff did they finally change it for the classical bedsheets.
Very convenient and pleasant location in relation to main station, shopping area and the lake. The room was of attractive modern design, large and with excellent facilities. The reception and breakfast staff could be a little more welcoming, but this was not a problem in any way.
Modern design of rooms, excellent location; welcome drink at the bar Hotel lobby currently under renovation, bus this does not create any inconvenience, just that the hotel does not look very attractive when you enter it. Paid wifi internet for the class and price of the hotel was unpleasant supprise, however there was a possibility to use free wifi in a hotel room of the restaurant located opposite the street:) ashame for the hotel. Choise of brakfast was not bad but usually 4* hotels have better choise.
Very nice stuff. Clean room. Nice breakfast. Great Location. Allowed me to checkout late.
His location Poor Internet services for clients
very good location.comfortable room.nice service.
locaton, renovated room public areas were under renovation, customer should be informed about it and be compensated accordingely.