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Location was great and the breakfast and restaurant were also very good TV and hardline internet didn't work and they didn't even attempt to fix it the whole time I was there (2 weeks).
The Internet-TV in a room of hotel was pleasant. One lack - TV programs from Russia were inaccessible. 1. The teapot did not work also I could not prepare for tea to itself. 2. The floor in a bathroom was very cold and I have not find out as it is possible to switch on heating of a floor.
Extremely welcoming. An obviously large amount of repeat business given the conversations overheard from a steady stream of arrivals whilst I was waiting in reception for a colleague. Great business location and very comfortable. Make WiFi free and easy to access in all rooms in this modern business age
Maintenance has some problems: Two lights were not working in the room at first. After notification to the desk one was fixed, while the repair of the second was only accomplished after another call, taking one day
The hotel is well situated in the middle of the town with easy access to everything. Breakfast was excellent.
Very good breakfast a bit run down and expensive for value
Pleasant room, convenient to shops and station. Friendly reception staff A little noisy due to its central location. Would have like to order snack from room service, but only asian fusion food available.
Great location, close to main section of Zurich. A little expensive for what you get, however, the location is what I feel I paid for.
Very good location. Superior double room big enough & comfortable,very good breakfast,
The staff were very helpful. I lost my phone during my stay and the hotel staff found it for me! The restaurant attached was very good too.
great location during week very remote at night
your friendly and helpful staff and reception. headboards of beds are not very comfortable
Friendly staff No
This was a basic business hotel. Nothing special about it, but very expensive.
Superb hotel. Very well positioned for Paradeplatz and Bahnhofstrasse. I can think of nothing bad to say about it.
Excellent service, optimal location
Breakfast, service, cleanliness, location
Lovely suite, very clean helpful reception staff.
very cooperative and helpful staff
Professional staff, beautiful room. I have stayed at several hotels in Zurich, but would return to this one, I think.
Attitude of staff, room layout, amenities.
It's in the middle of the city. For this high room price, the breakfast should be included!
Fantastic boutique hotel, very stylish & comfortable with really friendly staff. No restaurant available.
The friendliness of the staff and the birthday card, champagne.
rooms and service decoration
yes, it`s expensive but the hotel is pure class.
I like fitness,eating,room service. I like every things in this hotel.
Seen many nice hotels and this is one of the best.
Stylish room, squeaky clean, new bathroom, LCD TV. Good breakfast. And, a pc in the lobby for guests' internet access allowing flight checkin, printing of boarding pass & email of course! The bed was almost at floor level, making it unsuitable for older travellers.
The service and room were very good. Location is excellent, at the foot of the river, hear the Altstadt.
the price for the room appeared 35 CFR more as promised by booking.com
The location was really great, within walking distance to everything! About 10 min from the main train station, or a couple of minutes with the tram. The staff was also really helpful and service minded. The breakfast could've been better.
Excellent location to walk through the Old Town However, very difficult to find the hotel as it's on a small street behind the mainstreet which is primarily for pedestrians. We had to ask people for help finding it. Our navigation system could only take us so close. Direcitons on the website would help.
Excellent location, wonderful staff, pleasant clean room My room was quite small but ok. Breakfast was nice, good coffee but somewhat limited selection of food.
Excellent location. Staff superb.
LocATION night staff
Location, friendly staff Price is too expensive for the quality of the hotel. There is no wardrobe in the room. Very small breakfast room. No view.
Staff very friendly, computer was always available. Location excellent for my Business. Bed and coverlet was a little short for me;
It is a very good hotel good in location, value for money, rooms were good and clean, An old man in the reception who doesnt know anything but he was helpful as he could.
Near to main shopping road and train station. No free wifi
Great location, good value for money. Very small room and bathroom.
location and cleanliness nothing
Clean, good size room for the cost. Excellent location for my business meetings. Short walk from the train station. Better selection of the internet usage. Only a 1 hour or 24 hour selection.
The hotel is well situated and within walking distance to the olda town and train. Easy access to e-mail in the room (with my laptop). However, the cost was extremely high for 1 hr. It should be lower and available for 2-4 hours with multiple entry mode. Also, there should be an option not to pay for breakfast- I had to leave at 0450 AM and of course without any breakfast but breakfast was included in the price.
In order to facilitate an early check-in, the staff put me in a different room to the one that had been assigned. Unfortunately, they didn't update the system accordingly and so early the next morning, I was woken by a very shocked maid. This was followed by a call from reception to find out who I was, as according to the system, the room I was in was empty.
position, very clean room
Great loaction / clean and comfortable
location room size
Unfortunalely, the bathroom door and handle were quite dirty. But everything else was great.
According to Booking.com I shoulc get 10% discount on food and free minibar. This did not happend.
The large, glass-walled shower was just right for a naughty romantic weekend with my wife. Glad the toilet had solid walls though! Location was about ideal for the old city. Beds were great (we'll be getting twin singles pushed close for our next bed purchase). The room faced a club and the street, which was noisy at night. While the windows were sound-proof, the room heated up quicky and the air conditioning was loud and largely ineffective, although like a waterfall we could habituate and sleep with it - it masked my snoring! We ended up leaving the toilet windows open but closing the main room's, and leaving the AC off. They say they'll be improving the AC.
No a/c on the room,very hot at night
Comfortable beds,nice breakfast Dining room was very small.very small lift,staircase smelt of smoke
No Airconition it is very hot, the floor made of wood and make noise when moving around, very noisey becuse of street intersection at the corner of hotlel (no aircondtioner) and small lift
It is in walking dictance from the centre of the town. The breakfast is poor and the room service elementary.
Very nice staff, stylisch rooms There is a bar next to the hotel, so you can hear the people talking loudly when you leave the window open at night.
Hotel location good Air conditioning working - room was like a sauna, opened the windows to reduce heat and put up with traffic noice.
Cheap, clean, friendly staff, with a gym.. nice and simple. I was only frustrated with the 40Fr/hr charge for late checkout.. there is NO GRACE PERIOD. Be aware of this. The rooms are also very small.
I enjoyed the green apples in the room, allthough they were not ripe enough to be eaten, nice breakfast. Pretentious design and unexperiienced staff. The staff was very reluctant to help with basic things and seemed very inexperienced. Two examples; I cut myself during breakfast but they seemed very confused and puzzled when I asked for a bandaid allthough the blood was dripping. What I got in the end wasn't adequate to stop the bleading. When I left, they refused to give me a receipt because I had used booking.com to book/pay for the room. I asked 4 times, really insisting that it seemed wrong and that I really needed a receipt, but they would not give me one. In the end, the girl came running out on the street waving a white enveloped when I had left and where stoving my bags into a taxi. (Getting the taxi was also not obvious
very good location.comfortable room.nice service.
His location Poor Internet services for clients
there's some refurnishing going on in the lobby, so there's some noise on the 2nd floor and a lot of plastic lying around.
Very nice stuff. Clean room. Nice breakfast. Great Location. Allowed me to checkout late.
Very convenient and pleasant location in relation to main station, shopping area and the lake. The room was of attractive modern design, large and with excellent facilities. The reception and breakfast staff could be a little more welcoming, but this was not a problem in any way.
locaton, renovated room public areas were under renovation, customer should be informed about it and be compensated accordingely.
Modern design of rooms, excellent location; welcome drink at the bar Hotel lobby currently under renovation, bus this does not create any inconvenience, just that the hotel does not look very attractive when you enter it. Paid wifi internet for the class and price of the hotel was unpleasant supprise, however there was a possibility to use free wifi in a hotel room of the restaurant located opposite the street:) ashame for the hotel. Choise of brakfast was not bad but usually 4* hotels have better choise.
The excellent location, and the absolute quiet when you can get a room on the inner court. The use of "plasticized" undersheets as matress covers which guarantee one a sweaty night and make creeking noises when you turn around. Asked them not to use those at my booking, asked the desk at checkin as well, but still they succeeded in giving us these sheets. Only after calling house staff did they finally change it for the classical bedsheets.
I loved this hotel because it is in the most attractive area of town, old town. It is really close to everything, and it really offers great service. Rooms are really good, very spacious and very well decorated. No
The location of the hotel was perfect.
Great location. Received an upgrade to a room with a laptop. Nice! Well-functioning elevators. Very good bedding. Efficient sound-proofing. Exceptionally friendly staff. No central heating available - but I was offered a mobile unit. New egg-cooker is a progress, but guests mess it up.
Great little hotel in a great location.
Very good breakfast, smiling faces of the staff, the emplacement of the hotel. Room size was a bit too small. A second armchair would be desirable. Absence of any drawer by the bed side was a handicap.
Location and excellent breakfast Too noisy in the street side rooms
Located right in the old town of Zurich, it is close to all the best walking areas. The front desk was very friendly and helpful with suggestions and dinner reservations. Rooms are clean and nice.
Breakfast was okay. Only a small bed with 1 sleeve, but booked a double room for 2 persons. Douche not working properly. TV bad quality. Definitely not worth the four stars they claim to have.
Excellant location and staff very helpful and friendly.
The staff were exceedingly good and helpful. Great location. clean & comfortable. The bathroom needed a makeover. It was generally fine, but was small, there was ? mould on the bath sealant and the paint on the ceiling was flaking off.
excellent location very old rooms, carpets, elevator, reception... worn out and out of taste
wonderful 5th floor room private and very comfortable; excellent romantic location and discreet and helpful staff
Our stay was short, but we had a delightful dinner at the restaurant. The computer at the business center was very slow...
Location Exorbitant prices for small rooms. Internet access that is free almost anywhere costs 29 CHF for 24 hours, a total rip off.
Very friendly and helpful staff. Excellent location.
Excellent location, professional and courteous staff, splendid view of Limmat River, terrace dining delightful. Overall excellent experience. Single room was somewhat small but generally well appointed
The staff were all excellent, and although pricey I felt that this plus the overall standard of the hotel and its rooms and of course the location made it a worthwhile expense.
excellent staff, very clean, everybody trying to make you feel good
This hotel is amazingly beautiful located in the center of the city. You may have to read the direction in the hotel Web before driving-in since the surrunding is the old city.
Excellent location next to river, close to tram stop and easy walk to old town, Banhofstrasse. Coffee and tea in rooms would have been nice. A bit expensive, but then again, Zurich is a pricey place.
Location, close to train station and shopping area
The room was clean and functionalthe hotel was close to activities and close enough to the railwAy station to roll your bags by foot
Great hotel for visiting Zurich. The staff are welcoming and friendly, the rooms comfortable and the location unbeatable
Location is excellent. The room was very nice. The hotel restaurant did not appeal to our tastes but there are plenty other restaurants around. It's too expencive for the level of the hotel, but that, I guess, goes for almost everything in Zurich.
Very clean! Staff was very pleasant and overall the accommodations were new and felts very nice. The room was a little small, but for a single person it was plenty large enough.
The location is great, really in donwtown and with good value for money.
Clean tidy & central Reception & stairs smelt of cooked cheese.
Helpful staff, great location, very clean & orderly, reasonable price, quiet room, good restaurant no problems
The hotel restaurant was outstanding. Great Swiss specialties - but make a reservation. We did not get timely house cleaning on one day.
location, simple and convenient not really
location - style
Zurich pricing so pretty expensive for what you get. Nice hotel, very clean, GREAT location, really nice staff. Mediocre continental breakfast included. not luxurious but very reasonable given it's in Zurich and location [for me] can't be beat.
Great location - easy for walking/public transport, water taxi, etc. Staff was friendly, professional, knowledgable and helpful. Services & facilities [that were available] were easy to use, accessable and of good quality. Prices were just a bit high,for equal quality hotel, as compared with Paris or Vienna. There was nothing I did not like about the hotel - I would stay there again.
The staff were wonderful - so cheerful and friendly.
location, noisy,neqr the tram, need to open window to cool the room
Style & furniture of the room. Breakfast was nice as well. The A/C in the room was too loud.
Nice room, although a bit small Nothing
The friendliness and helpfulness of the staff.
Value for the town None
Close to restaurants, museums, Bahnhofstrasse. Staff very attentive. Very clean & comfortable rooms. Good, typical breakfast.
Very conveniently located design hotel. Relaxed atmosphere. Good size room. Good breakfast.
convenience of location, friendly and helpful staff