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Service from staff was very professional from reservations to check out. A very beautiful and well maintained hotel ideally located to enjoy Zagreb.
I like the way they design the hotel. It's old fashion but very authentic and style. The room and the lobby differs from the other 5 star hotels we have been.. even the reception was on a small table in the corner. no.
Everything. Very luxurious accomodation, friendly personnel. The room was amazing . On top of it they have an incredible kitchen for breakfast, lunch, supper and daytime snacks, big thumbs up to the chefs.
Beautiful hotel with great staff. Loved the room, the breakfast buffet and the dinner in the bistrot were excellent. Beautiful setting with 5 stars service! I would highly recommend it.
Excellent value for the money. The hotel is designed with very good taste, there is beauty everywhere, excellent food, good Internet connection and the best of all is the staff. We stayed one day longer than planned.
The hotel was georgeous and in an incredible location. Wonderful bar and lobby, withbeautiful rooms. The king bed was amazingly hard, we actually checked to see if it wasn't a box spring.
staff at the reception was not very friendly and the head concierge was so, so. Our luggage was delayed and did not arrive the same time as we did and concierge was giving us wrong information regarding the delivery of the luggage. He called the airport and told us that the luggage is on the way to the hotel and will arrive in half an hour. one hour later it was still not delivered, then ho told us it will be fifteen minutes. After half an hour he said that luggage is on the way to our other destination-3 hours away. We wasted half a day waiting and now new information. We left and when we arrived in our hotel Monte Mulini in Rovinje, we were told that the luggage did not arrive and that in never was delivered to Zagreb airport. Concierge at such an reputable hotel as yours should never mislead guests and be sure what is he conveying IS the correct information. We lost lot of time of our precious time in Zagreb waiting around.
Beautifully decorated and restored hotel from the early 20th century.
Location in the heart of the city, good breakfast, i like the additional menu for the eggs, pastry could be improved, crossants etc. ate to small, quality suffers, gets to dry..... the noise of the near trainstation and the tram. also is a pool missing
The traditional standing No flat screen television in my room
Everything A pool would be nice
Great value and central location. Very nice restaurant and extremely attentive staff
The room is very comfortable. The position is great, near the opera house and Mimara, near the tram stop (the trams 12 and 17 in few minutes take you to the main square, Trg Jelacic). Breakfast too expensive. We did not have brakfast there, prefering two excellent bars near the hotel and the Opera House (one is named Hemingway and is very stylish).
The staff was friendly and helpful. The restaurant was good. The spa facilities were a disappointment.
Relax area, gym and breakfast Cost of parking
Excellent services. Staff very friendly. A very comfortable room, nice view over the city, excellent gym
Good location, spotless room, comfortable bed Smoky lobby area, reception can get overwhelmed by groups
The pool is great and the room service not bad. The service of this hotel is simply not up to scratch for a 5-star hotel. It is okay for a 4-star hotel. To give some examples:the staff is not helpful, sometimes does not speak English (!), the room, was way to hot (in November!), our room was not cleaned in three days, even not after repetitive contact with housekeeping.
Location, room quality, view from Starwood preferred quest floor. -
location, location, location. The bed was extremely comfortable and luxurious and excellent tv selections in English They charged you for additional coffee from your coffee maker in your room after one use. This is a five star hotel.
The hotel is beautiful, and the staff is very nice. Also the location is very good.
The rooms are part of an aparthotel with around 4 rooms sharing a bathroom and toilet. I wasn't aware of this. Access is down an unlit alley in not the best area of Zagreb (wouldn't recommend to lone women) Access is down an unlit alley in not the best area of Zagreb (wouldn't recommend to lone women). Check out didn't open till 10am which is a bit late as I had a train to catch at 9am so had to leave the key somewhere I thought was safe as reception building was locked.
hotel stuffs are really helpfull and fiendly.hotel located in the middle of the center.finally ,i think this is the best hotel for this price the roomms are different than web photos real room is worse,materials are very old but clean
Really good deal for this price.
The room was clean The rooms are not where they are stated on the address given. The rooms are in a run down area of the city. We would not recommend to a freind
Good Location in Zagreb Mildew in the room, cause humidity in the room was really to high. At first sight everything the room seemed to be clean, but then we found it on walls behind the bed etc and of course in the very little bathrooms.