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A very good hotel, truy higher than 3-star one. Good english-speaking staff, great central location, good and clean rooms, soft beds. Breakfast were good (both chinese and western style), but a bit too expensive (50 RMB) NONE!
Large room, with perfect view. Very clean, great service. Travel services available in the hotel to arrange guided tour to Terra Cotta museum. In chinese hotels, internet costs too much.
Location, location, location. Bathroom. Small, needs updating and new caulk and grout.
The location is the only good thing about this hotel. The service at this hotel is beyond horrible!!! The staff has no idea what customer service is. To start, the reception people do not greet you when you approach them. They do not smile or even say hello. They just stare at you. The young man at the reception when I arrived (looked like the manager, name was Patrick Zhang) could not find my reservation made via booking.com. He never apologized for this. He asked me for the print out. He said he would match the rate. But the rate he gave me was higher which according to him was because of a 15% tax. But my booking.com reservation printout says there is no tax at this location. Every employee I met was rude and had no clue what customer service means. The English spoken is pretty much zero.
Excellent services at the hotel - particularly the tours. Was so easy to book a tour to the terracotta warriors. Did not have to waste time wandering around the city looking for a tourist office. All services were provided at the hotel.
Very convenient position at centre of Xi An. All facilites you would expect from a good international hotel. Staff helpful but, as usual in China, a bit po-faced and unsmiling.
Hotel was very clean, looked brand new. Staff were helpful and attentive. Rooms were spacious and very comfortable, this would be an excellent long stay hotel. Upon check in the hotel tired to change our reservations to single bed rooms, when we had requested king size beds when the rooms were booked nearly 3 months before. Not the hotels fault, but the city was very dirty and the smog was some of the worst I have seen in China.
Room facility clean and new. Governmental supervision on internet connection.
The staff was very helpful.
The room was spacious and there was always plenty of stafff on hand Internet was only free if you have a wireless laptop which you can use in the lobby. Otherwise, in your room or the business centre, it was very expensive.
facilities OK the indoor pool water was cold in late September
Notthin! As experienced travelers in China we can say that we didn’t like anything! Starting with the staff attitude (rude – in all aspects and with very poor English). low hotel maintenance and dirty. Defiantly not a five stars hotel as rated, maybe a two starts hotel even in local standards. Toilet broke, stains everywhere, even in public areas. The lobby toilets disgusting – dirty, stinky no toilet paper or soap and hand towels. The reasons we have chosen this hotel were the rating (stars), location, facilities and then price. Considering the reality this hotel is overpriced and rated.
We enjoyed the swimming pool very much. lso the hotel restaurant has a nice mix between east and west.
The king size bed, hbo, cnn and a swimming pool. Some of the staff was a little surly.
the staff and the comfort. it was by far the nicest hotel i stayed at since in China. the location is good too - close to the Islamic quater and the Bell and Drum tower. I would recommend it to anyone who cares about comfort and is ready to pay a little extra for comfy beds, fast internet and great room service. Also there is a souvenir shopping arcade where you will not be cheated. at the check out there was a misunderstanding regarding payment. but that happened almost everywhere else in China....
The position and the concierge staff were excellent. The hotel car and driver were also fantastic and definitely the best way to get out to see the Terracotta-Army and other sites. Their exchange rate from USD to RMB was very poor and so the cost was higher than anticipated from the booking.com reservation rates. It would be better if they published their rates in the local currency rather than USD. The bathroom could do with updating, it was getting a bit tatty.
The room was a comfortable size room. The bed was comfortable and the room was clean and tidy. The view out our window had a good view of the city. It was a comfortable stay. Their was a strong foul smell coming from the bathroom which was unpleasant. This could be due to the drainage and not actually the uncleanliness of the the bathroom. The pillows were too high and this did give me a sore neck from sleeping on. Also the location was a bit too far from the main attractions.