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Feel of the hotel was comfortable but very beautiful. Decor was luxurious and tastefully done. There was no indoor pool or spa.
The entry to the hotel and knowledgeable staff. Floor I stayed on smelled bad. Shower didn't work properly.
wonderful & very professional staff having to pay for the workout room & expensive parking!
The hotel was in easy access to the metro , trolley bus tour; and taxi cabs were on standby. There is regular access to Dulles airport by way of shuttle bus and taxi .
the ambiance decor needed updating
Staff was extremely friendly and helpful! Located close to underground Metro stop that made it very easy to get around. I would suggest providing free in-room wifi for free to keep business travelers wanting to return for ease and amenity.
The sheets were clean, there was no noise from the room next door, the shower worked nicely, and there was free coffee and tea. 1. My room was at the end of the hall, so there was a constant slamming of the door that the housekeeping staff used. 2. While there appeared to be soundproofing between rooms, there were gaps around the door frame and all of the noise in the hallway came in, as did the light; the feeling of privacy was diminished. 3. The elevators were inadequate to the traffic. I ended up walking up to the 7th floor!
Beautiful hotel, nice comfortable rooms, excellent location, outdoor pool still open during last week of October Impossible to be served drinks on the terrace outside the restaurant even though it was warm and sunny. Bar staff not allowed to sell me drinks for the whole party of 3 (presumably linked to liquor laws) to take to the terrace. This is highly unusual for a hotel of this category.
lovely public areas. friendly helpful staff. Very nice meals in the restaurant liked very much but would have appreciated a little milk for tea.
Reduced holiday/weekend price.
Very little Terrible customer service
It's a great location. Near metro and plenty of great places to eat. Walls are paper thin. Had very noisy neighbors. Called staff but did not help.
Close to where I needed to be. Good amenities on site. Bed was comfortable, not luxurious, but fine for a night or two. Price was great, I assume marked down for slower holiday time while there was no business travel.
Its near the metro so you can get around town. The room I was supposed to have should have been room with a King Bed, but when I arrived it was a standard room.
Good room, near a metro station stop.
Only 1/2 mile from Metro station, which made it very convenient to get to everything we wanted to see. Housekeeping was inadequate - ice bucket and coffee maker not emptied and cleaned daily; iron and ironing board did not work well.
Convient location for my business. Friendly staff. Attentive. Should have had a chair in the room besides the swivel desk chair. Wireless connection was usable but bad.
The security of the facility, the price for a room that turned out to be a suite, the convenient location - near the metro and in a neighborhood with a choice of restaurants The hotel needs soundproofing or guests who can speak quietly in the hallways and better coffee and tea in the room
Close to Metro station and in quiet neighborhood with housekeeping daily and parking for a fee. Absolutely no amenities are available, except parking for a fee. There is no restaurant, no food and no water available for sale. Parking area is shared with a rental company.
Close to subway station. Shower wasn't working properly. The other guest in room next door was listening to music almost whole night so we could not sleep. I wanted to switch the room but it was not possible.
Wi-fi access in the hotel room
Comfortable bed, good wireless connection, closeness to Metro. No stoppers in lavatory or bathtub and no help from staff about obtaining one. Price was higher than I anticipated:I did not get rate my friends did.
Location for touring Room was small with NO easy chair for relaxing watching TV
Clean room with very good facility Nothing
Convenient Friendly staff Paid for room and had to pay for vehicle parking too, should be included with the room.
Metro station at the hotel, good safety feature. Easy access to DC. Carpets a little shabby.
Great room, friendly and helpful staff. Breakfasts were excellent. Location of the hotel was perfect.
I went there really stressed and left totally relaxed. And great breakfast bar! The parking is a little bit pricey.
The comfort, convenience and ambiance. Nice breakfast and cocktail service. Excellent location. There was nothing not to like about the hotel
Staff was extremely helpful and friendly. The room was kept very clean and the facility is in a mall with restaurants, drug stores and specialty shops. There is a Metro Station (subway) in the basement of the mall, making it convenient to downtown and the historical district. Parking is well organized and convenient. The business center allowed us to easily check our e-mails. They had received damage from a storm a few weeks back, and no one told us this when we made our reservation. There was no change in the rate for the inconvenience.
Staff were wonderful everywhere, front desk, cleaning and in the restaurant....the breakfast crew were fantistac. The ventilation system. We stayed in suite 600 and it was so noisy and ancient we had to shut it off completely at night so we could sleep. The room had been remodelled and was lovely, but this was horrible.
Nice hotel. Very convenient for sight-seeing in D.C. due to the Metro stop. Also convienient was the pharmacy and Starbucks in the mall and the nearby restaurants. Biggest complaint is that the website says "on-site laundry facilities" - one washer and one dryer was not what we expected and was very inconvenient. People had to wait in line. Also, more variety at breakfast would be great. The same thing everyday got boring.
Our family really enjoyed our stay at this hotel. We took the metro to get around the area. It is conveniently located below the hotel and is only 20 minutes to D.C. The location of the hotel is within walking distance to nice restaurants and upscale stores. We felt very safe walking around the area both day and night. The breakfast offered a variety of choices. Our favorite was the omelet made-to-order. The manager's reception every evening was a great way to wind down the day before going out for dinner. Room was lovely and clean. The bed was very comfortable. We will definately stay at this hotel again when we come back to D.C.
Everything Too many different elevators (transfers) to get to parking lot.
Location, friendly staff, great room Elevator broken so needed to take stairs or wait 15 minutes for an elevator. Room service slow. Food not bad/not great. NOt sure what service tax of 22% on room service was. Unsure whether to tip another 20%. We Did!
The staff was so helpful and friendly. Our server for the breakfast buffet, Riehard was wonderful. He went out of his way to make sure we were happy. the front desk staff was great as well.
Nice clean hotel in a nice location with great views Nothing
no place in close proximity,read walking distance,to eat.many in a short drive
The staff was very friendly, the rooms were clean and spacious, and we had everything we needed. They charged us for breakfast that was supposed to be included.
The breakfast at Savoy Suites was wholesome and delicious. The rooms were spacious and the in room facilities were excellent.
Tempu pedic mattress was great
The rooms were very spacious and it was a nice surprise to have breakfast included. None.
The rooms were in need of redecorating, and curtains, bed throws Etc. were dirty. Several items did not work properly until we requested repairs.
Most of all I have to say that one of the employees at the reception , anonieta la saviero, I guess, was one the best person that I found in a hotel!! She went out of her way to help and she was formidable in dealing with one problem that I encountered with a ticket reservation!! Firm , yet polite, and never letting go, without proper answer! Sort of person that you would love to work for you ! The boys were not so helpful!!! Left a message for one of my friends arriving , and they only gave much later on, after telling me that she was not there. Even though she was in near by place!
The location, we were on a business trip and getting to the office was easy.
Quiet, clean, nicely appointed, comfortable. Breakfast not included.
onsite restaurant, hotel staff booked a suite but room was just a regular traditional room with 2 beds and an armchair. Expected a separate kitchen and living room sitting area
I frequently travel to Washington on business and tried this guest house. It is literally across the street from the Metro. It is very clean, very dignified, very quiet, very welcoming, and very relaxing. I will return. I liked everything. Two things that I liked, but others may not like:1) There are no TVs in the rooms or on the premises. There is wi-fi. 2) Room 114 is next to the kitchen. You smell coffee at 6:30, so if you are not a morning person take note.
comfort of bed, quality of bathroom, outstanding free breakfast, afternoon cookies and wine. Attitude of ALL staff. Quick, flexibility of owners. Opportunity to meet owners. Conversation in the morning and evening at the dining room table. Location
The staff was lovely and incredibly helpful. The room was clean and homey. The location was great right next to the zoo and the metro.
A/C, breakfast, very convenient location - near our daughter's apartment, National Zoo, busses and Metro, Starbucks; good restaurants within walking distance; nice patio to relax on Weird mattress - too bouncy/soft, towels too thin, carrying suitcases up to third floor, lack of electrical outlets