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Location: Immediately adjacent to Westbahnhof, with airport bus just outside the front door. We arrived at the train station, walked to the hotel to spend the night, then caught the bus to the airport the next morning. Thermostat (apparently centrally controlled) was set at very warm temperature and we had to open window for air. This was in January, with outside temp below freezing. But this seems common in Austria; all the hotels we stayed in were too toasty for comfort and with no air circulating.
Great location beside the train station and bus terminal (shuttle to the airport), and walking distance to cafés, restaurants and shops. Breakfast options are limited.
Distance from the center Kitchen smell on the room floor (third!!!)
The price is ok, the position is very good for a city trip. This is not a 4 stars hotel. Bad neighbourhood. No free parking available, only in the garage for 12 euros/day.
The breakfast was very good! The desk person saved us from just about getting taken advantage from a Taxi. Nice desk staff and were helpful. Only free Internet is the 1 in the lobby. They wanted me to pay to be able to use my own laptop in my private hotel room and in the main lobby! Lots of other hotels give that for free! They had a refrigerated mini bar in the room but no refrigerator for our little things. We were asked not to put any of our belongings in the refrigerator except for meds and infant formula none of that we had. Not a 4 star hotel in my opinion at all! I would say 1.5 to 2 stars. Also seemed like the red light district of regarding location. Had to pay for breakfast. While traveling in Czech Republic hotels had free WI-FI, free breakfast, refrigerator all included for a lot less money! Travel to Czech!
staff help, and really take responsibility, they reply email for my request in advance, helped a lot! not really, but when normal room in same floor with restaurant, not so satisfied
Staff was very helpful and friendly. They did not provide wash cloths, shampoo, bar soap.
I had booked a superior room and was upgraded to a suite; comfortable and quiet. Hotel is in two separate buildings.
Staff where so lovely and helpful even though I don’t speak any German. Hotel was so close to the station so easy for getting to and from the office and also doing the tourist things on the weekend, plus next door to a shopping centre, what more could I ask for : )
Near U-Bahn and shoping center in Mariahilfestrasse. Everything was good or fair.
A nice little hotel: clean, updated, and relatively close to attractions (otherwise, nearby to an underground stop). Comfortable and clean bedding. Odd setup...there was more than one building, so we ended up not even in the main building...not a problem at all...just odd. We only entered the reception upon checking in and out.
entrance was in the back of a shoping center, no wireless in the room
j pay normal room and get executive room.
the bed is comfortable and the room, toilet is quite clean a bit far away from city
the room is excelent,the swimming pool,the staff is very good the fitness is very small
The breakfast and the pool.
Hotel location was convinient for me, indoor pool I liked to use after working day, the room was very comortable. I didn't like that in combination that I booked use of minibar was included in offer, but in minibar I was able to find only 2 glasses of mineral water and two glasses of bier. That was tricky.
Excellent, professional service. Breakfasts were very good. The overall hotel had a very safe feeling, and you felt that the staff were truly looking after the customers needs. Everything was great
the location was great, very close to the U3 Metropolitan Line The accommodation facilities do not rise up to a Marriott Chain Hotel, they could take care a little bit more about the room facilities
nothing special reception stuff was very anhelpful and rude!
Very helpful staff, mailed me documents, that I forgot in the room. Would recommend to anybody visiting Vienna.
The comfort and location of the the Hotel. the breakfast spread was quite good. The staff was extremely cooperative and pleasant. room size.
The location is very good near the sub way No lobby
The hotel staff/ easy services The smill og the floor coridor.
The location, almost adjacent to the Vienna Westbahnof station. Space for parking car in front of the hotel for short periods. Non-availability of information brochuire about sights in Vienna. Internet access is too expensive.
Good location, very friendly and helpful staff.
Main attraction for us was the location right next to the main railway station allowing easy bus access from the airport (€6) and onward rail connections to other cities such as Salzburg. Size of the 'superior room' was disappointing after we paid extra for more space. It's difficult to imagine that the cheaper rooms could be much smaller.
very nice hotel, with the delicious breakfast, close to the Wien Westbahnhof but at the same time it's located in a very calm area, near to the main shopping street, sightseeings
Close to station, safe and aircon worked TV did not work. Room smelt of cigarettes. I wasn't asked if I wanted a non-smokers room or not.
Excellent breakfast. Quiet, clean and near of one important metro station
should be rated not more than 2 stars the rooms were unclean. no coffee maker in this day and age is ridiculous.
Proximity to Westbahnhof Rooms can get hot in summer
I liked the location of the hotel. It enabled me to go around Vienna with such ease
Nothing! Everything was disgusting ! Totally ugly hotel. Dirty rooms and smells like sh.....
Just across the street from Westbahnhof station. One room was only ready after 13:00.Bed light, safe and power socket did not work. A typical "Mike Batt railway hotel" and not deserving of more than 2 stars. Totally overpriced if compared to the 4 other 3/4 star hotels we stayed in during our trip.
Conveniently placed near to the westbanhhof station, clean with excellent staff. Very helpful with information. comforatble lounge. Probelm with the internet service with a difference between that advertised (on Booking.com) and that actuallyavailble. There is no free wifi in the lobby.
It is very close to the train and metro station and close to the wiener stadhalle...
Everything, but the internet connection internet wasn't available in the rooms that day, no parking
Neary the Westbahn railway station and easy to access by car. Parking place for the car in the nearby quite expensive.
Proximity to the train station. Clean well appointed, comfortable room. Good bathroom. Good service. Good staff. Rooms need air conditioning or fan on hot days. Refrigerator should provide space for guest food also. Room Door remains open from the outside when you occcupy the room. You have to manually lock with the room key from the inside to secure the room for the night.
central, comfortable good value
the heating was broken ans so the temprature was below comfort level. There was no alternative room and no refund or comparable suggestion.
nothing,no facilities hard to sayyy whay is good in this hotell
I like the hotel simplicity, location and cleanness. room size was large enough No Bill boy so you have to carry your luggage yourself without any assistance.TV in the room is very small
The location very close to the center and also close to public transport and the train station.
Convinient location, No Internet in the rooms, and little bit suprised with the facilities and the genral impression concerning something being rated with 4 stars.
Comfortable and clean. Easy access to the main city either by train or tram. Staff were very helpful My only complaint would have been the breakfast. The hot selection of eggs and bacon was always past its best whenever we went to breakfast.
nothing specific facilities projected were not available. room was too small for two.
Sauberes, großes Zimmer Hell Gepflegt Ventilator war zu schwach + zu laut für diese geringe Leistung
Because we had room to the main street. Much noice and and room very hot in the afternoon. No air condition. Hotell was OK as such and the staff were very nice and helpful.
Short walk to the metro Charge for breakfast and the Internet. Parking difficult.
I lived in more than one hundred of hotels in my life. This was the only one without a carpet on the floor!!!???!!! It's definitely not a four star hotel! In some countries could get 2 stars.
Very pleasant and helpful staff
Modern, clean room. Not in the centre (but close enough by public transport).
Excellent sevices, very nice personnel, clean rooms, quiet, close to all means of transportation, vis-a-vis of a supermarket... what can I say? I'll go there again! The inside garden is marvelous!
The staff were very friendly and helpful. The breakfast was very good. The room was comfortable. It was close to the station. Transport was very good. The internet connection was good but there were a few problems with accessing some sites.
inner garden, attentive staff shower too small
Well furnished and elegant room. Staff extremely friendly. Ideal location near Westbanhof. Quiet and affordable.
Very comfortable stylish hotel with a beautiful garden. Friendly staff. Close to a train station. Supermarket right in front of the hotel, which is quite handy. Excellent bathroom which I really liked. Slightly far from center, but cannot complain given the value for money.
Chick hotel, comfy beds, very nice staff, great breakfast,
Friendly staff, clean room, tasty breakfast, nice location, good value for money Room and bathroom were quite small (big enough for me though)
Big room, friendly staff, close to Westbahnhof, quiet area, good breakfast no aircon or other ventilation in room. Stuffy on hot nights even with windows open.
Very Good Hotel :D Especially Breakfast. Defos stay again.
A double bed with the size of 6' x 6' and the room is clean. When we asked how to get to the Airport, the reception staff just said, "Take the Taxi!" in a very impolite way. Besides, it didn't have wireless Internet but instead, just a cable Internet but even we changed the cable twice, it didn't work. No air-conditioner and you must open the window, which was a bit noisy at night as it's just next to the road.
Perfect rooms, big and clean. Wifi very fast. Choice menu in the restaurant very limited. Restaurant very noisy
The location of the hotel is good, calm but easy to reach the center.Huge renovated room. The lack of a refrigerator, the bath robe and slippers.
Amazing location and great rooms; breakfast was excellent and Internet worked all the time Noise, noise, noise with trucks and buses and people on the street all night. There is no A/C and it is a sauna
The hotel staff was excellent, the hotel was very nice and confortable, the room was big. They have a really nice restaurant near the hotel, where the food was great and the services high class.
Not too expensive, modern, clean, basic The receptionist pretended to be aware of the local transport and recommended a most inefficient way to the city center.
The hotel is only 3-5 min away from station (and only 4 stations away from central Vienna), and you can walk to schoenberg castle in about 10 min. It's in a quite and safe area + there is an internet cafe in front of the hotel. My room was very clean and spacious enough with Cable TV and nice shower room...so overall, it was a good hotel. I didn't pay 7.5 euro for breakfast simply because I thought its too expensive!
The size of the room was ok. Bed was comfortable. TV was a good lcd. Hotel is close to the Schonbrunn Metro Station, which is 6-7 stations far to the center, Karlsplatz and Stephansplatz. The room was very dirty. They were not cleaning well, they were not changing towels. Although there were empty room looking to the street and that is more airy, first they gave us a room that is looking inside the building and in which you can't breath. Only after they checked and saw that toilet is dirty, they gave us better room.
Friendliness of the staff.
Staff is extremely helpful and the location is very nice: it happened to be rather quiet place and lively at the same time with shops and lots of transport nearby; it was comfortable stay: the room was spacious, bed was comfy and I could not hear my neighbors at all. If rooms were provided with coffe/tee facilities the hotel would be perfect for me.
very informative staff and great big rooms the area is in the red light district but we did not feel theratened and it is just a few blocks from the underground
Staff went out of their way to make sure that we were comfortable with the language & normal routine. Breakfast was Excellent!!
The room was clean, the hotel is rather far from the city centre but close to Shinbrunn castel and to a metro station The hotel is located in a restricted parking area: this isn't claimed on the hotel website and the staff didn't tell us. The result is that I should pay a 20 € fine
The hotel staff was amiable and courteous. The rooms were big and very clean. The minibar was actually reasonably priced, stocked with soft drinks, water, and alcoholic beverages. We were just down the street from the metro, with only a few stops to the main city centre. Best of all, breakfast was amazing. Lots of food including hard boiled eggs, sausages, meats, rolls, donuts, yogurt, cereal, coffee, tea, juice, etc. Delicious! The street seemed a little sketchy at first, but the hotel itself is incredibly safe, clean, and comfortable.
It's very convenient for getting to St Stephensplatz and it's a very pleasent hotel with very nice staff. No tea or coffee making facilities in the room although this is normal for Austria.
Tiny TV, Tiny blanket, basic room with no charm, too expensive but like many hotels in Vienna
Cute, small, neat, clean, cosy hotel with very nice helpful staff. Gives the earnest service that are lacking in other hotels. Very well thought furnishings too. Excellent Can't think of any at the moment
close proximity to public transportation, good buffet breakfast
kind staff the bed was so noisy
Excellent breakfast, nice little garden space, free email access and helpful staff. Good location near metro and with reasonable restaurants and cafes nearby.
excellent value for money and only two minutes from next metro station
Kindness and courtesy of personnel
It has big and comfortable rooms Very poor facilities (too much money for too few facilities)
an example for other hotels. Exellent trained staff everything was great. I have no complaints
secluded, very quiet, comfortable, reception staff very helpful, free cable internet. lack of room service
friendly staff, clean room, very close to subway station !
The hotel personals were very friendly and helpful about giving tourist-information and also the Mr at the breakfast room. We (2 adults and 2 kids) got a very big room with 3 cabinets (realy very very big). The room was old-fashioned but a new experience for us as foreign travelers to stay at a traditional Vienne type room. It's only one station from the westbahnhof. U-bahn station in the near but it was at a quiet small road. free Ineternet WL, a bottle of water free in room. We are all satisfied with this hotel, especially my two children. The bathroom was too small. In one bathroom was only a shower-cabinet with a sink and in the other was only a toilet (without sink).
very friendly people the hotel was very clean and nice
location is very good. near tram, subway, restaurant. not far to reach the downtown.
Apartments are design, spacious, those with balcony are very quiet and location is convenient (westbahnof) They could give more information on room and hotel facilities and local area (supermarkets, restaurants, laundrymat...)
the location the door of the shower in elaphent appartment was glassy!!!!
Clean, modern rooms, pleasant athmosphere
Try to get the garden room, we had the top floor one that had sun the whole morning, very nice with a terrace. Nothing.
it was good choice! international TVchannels
Nice hotel - not very far from the u-bahn and main shopping street (Maria Hilfer str). In a normal neighbourhood with lots of places to eat etc. Tram stops more or less outside the hotel. Apartments are very nice and as descibed. Great location from which to see the whole city. Will defintaly stay again. Kettle in the appartment would be nice.
big room size (little bit to big for one person), near West Bahnhof and supermarket wall is thin
I was given a room at the boutique hotel which was just a block away, but I stayed at the pension before. Depending on my experience I can only and highly recommend these two ( the pension and the hotel as well) . The location, the cleanliness, the staff, the breakfast and last but not least the environmental awareness and the zero energy concept! There is nothing which didnot like during my stay.
everythink i the pension there is no wireless internet, but in the website is it
I liked everything about this hotel, the rooms are nice and it has everything you need, the location is very good. The staff was excellent, they answer to all our questions and help us with indications about the city.
Beatifull garden inside hotel and view from balkon all good
It was very convenient and quiet.
decoration, wireless facilities, smiles
Comfortable room , fresh and clean The wall for toilet and shower facilities are little too thin and transparent. Would be uncomfortable if travelling with friends who are not so close. Much further to walk to Westbahnhof than expected.
Very clean and quiet hotel. The rooms are rather small, but well furnished. Good quality for that price. There was naot much sunlight in the room.
It's nice, warm and close to U-ban (subway) and Stadthalle (Concert hall).
Clean and tidy. Very nice breakfast and great location. Reception staff helpful. Cleaner was great. Shower head was difficult to use. Bathroom not private- diffoicult when Grandma and grandson sharing.