Overview

Fairmont Empress
Best Location

721 Government Street, Victoria, BC V8W 1W5, Canada
+1 250 384 8111

฿ 5,019+

Overall guest ratings

8.5/10 Excellent
Based on 1,579 reviews

Review highlights

  • 9.6
  • 8.6
  • 5.6
  • 4.7

Good to know

  • Nice building
  • Wonderful sightseeing

Nearby

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    About

    This historic hotel has welcomed royalty in grand style. The Fairmont Empress captures the spirit and energy of Vancouver Island and the beauty of this seaside city. Regarded as a Condé Nast Readers' Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress is an iconic presence in Victoria's sparkling harbour. The hotel features 464 beautifully restored guest rooms and suites, with magnificent views.

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    accorhotels.com

    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Car hire
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Express check out
    • Internet (surcharge)
    • Long-term parking (surcharge)
    • Parking (surcharge)
    • Designated smoking area
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.5 Excellent
    Based on 1,579 reviews
    • 9.6 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.6 "Great service."
      8.8 "88% found the staff to be very friendly."
      8.4 "84% found the restaurant service to be one of the best."
      7.3 "Housekeeping was great, according to 73%."
    • 6.8 "Vibe was decent."
      6.2 "62% considered the lobby entrance to be so-so."
    • 6.3 "Breakfast is mediocre."
    • 5.8 "Rooms are ok."
      5.1 "For 51%, maintenance was acceptable."
      5.7 "Only 57% said rooms were clean enough."
    • 5.6 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
      6.7 "67% thought the cleanliness of the hotel was average."
    • 4.7 "Not very comfortable."
      3.1 "69% said rooms were small."
      4.2 "Air conditioning was criticized by 58%."
      3.0 "70% thought it was too noisy."
      1.1 "89% criticized the small bathroom."
    • 4.3 "Internet is poor."
      4.4 "56% thought it was overpriced."
      3.4 "66% said the wifi quality was bad."
    • 4.2 "Pool is below average."
    • 3.9 "Value below average."
      4.4 "56% thought it was overpriced."
      4.3 "The price was too high for 57%."
      1.4 "86% said the breakfast was too expensive."
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    Overall rating

    8.4 Excellent
    Based on 978 reviews
    • 9.5 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
    • 8.4 "Great service."
      8.9 "89% found the staff to be very friendly."
    • 7.6 "Good bar."
    • 6.5 "Vibe was decent."
      6.4 "64% considered the lobby entrance to be so-so."
    • 5.8 "Breakfast is mediocre."
    • 5.7 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
    • 4.9 "Rooms are not good."
      2.9 "71% said rooms were small."
      3.3 "67% complained about the bathroom."
      4.0 "Air conditioning was criticized by 60%."
      4.8 "52% thought they were poorly maintained."
      4.6 "For 54%, the rooms looked old."
      1.0 "90% criticized the small bathroom."
      3.7 "63% found problems with the furniture."
      1.9 "81% were disappointed with the minibar."
    • 4.2 "Not very comfortable."
      2.9 "71% said rooms were small."
      4.0 "Air conditioning was criticized by 60%."
      3.1 "69% thought it was too noisy."
      1.0 "90% criticized the small bathroom."
    • 3.8 "Internet is poor."
      4.1 "59% thought it was overpriced."
      3.1 "69% said the wifi quality was bad."
    • 3.5 "Value below average."
      4.1 "59% thought it was overpriced."
      3.6 "The price was too high for 64%."
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    Overall rating

    8.0 Good
    Based on 536 reviews
    • 9.5 "Terrific location."
    • 7.9 "Good service."
      8.5 "85% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
    • 7.5 "Good amenities."
      7.3 "73% thought the building was wonderful."
      9.7 "97% found the grounds to be nice."
    • 6.5 "Breakfast is mediocre."
    • 6.5 "Vibe was decent."
    • 5.4 "Rooms are ok."
      5.4 "Only 54% said rooms were clean enough."
    • 5.4 "Average cleanliness."
      5.4 "Only 54% said rooms were clean enough."
    • 4.7 "Not very comfortable."
      2.9 "71% said rooms were small."
      4.4 "Air conditioning was criticized by 56%."
      3.2 "68% thought it was too noisy."
      0.9 "91% criticized the small bathroom."
    • 4.5 "Internet is poor."
      4.8 "52% thought it was overpriced."
    • 3.9 "Value below average."
      4.8 "52% thought it was overpriced."
    View all review categories

    Overall rating

    8.6 Excellent
    Based on 63 reviews
    • 9.6 "Terrific location."
    • 8.5 "Great service."
    • 6.5 "Vibe was decent."
    • 5.7 "Rooms are ok."
    • 5.1 "Average cleanliness."
    • 4.5 "Not very comfortable."
      3.0 "70% said rooms were small."
    • 4.3 "Value below average."
    View all review categories
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Nice building"
    "Wonderful sightseeing"
    data provided by TrustYou

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