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great location, helpful staff, beautiful rooms, very comfortable bed
Location Friendly Staff Comfort Cleanliness Did not receive Early Mornight Call on morning of departure We had to awaken staff to pay our Bill - not a bad complaint Lucky we had our own Alarm Clock or flights would have been missed First Class hotel otherwise would re - book and recommend
The location The aircondition didn't work well,so the room was a bit cold.
The fact that we got what we asked for
Very nice and fancy place Nothing everything was excellent
I thought at 370 euro a night breakfast should be included,I noticed American package holiday clients were being given a voucher for breakfast.
We checked in early and the hotel provided a complimentary upgrade to a Canal View room, so we experienced the "post card" view of Venice from the room. The bathroom was 5-stars. We enjoyed our stay, but the breakfast could be improved to match the overall quality of the hotel.
Our room was great. It was big, we were on the top floor so we had really high ceilings and lots of windows since we had a corner room. The location was great... close to the Grand Canal and San Marco's Square. The room very new and clean... we loved everything about it. When I see how expensive Venice is in general the hotel rate doesn't seem as unreasonable when you see what you get. When we booked the breakfast room was not finished so breakfast was not included in our rate. They offered us breakfast at the hotel for 15 euros per person. We thought it was a little expensive, but one morning we tried to find breakfast on our own on the streets of Venice and never found anything that good and it was still expensive. Venice is simply an expensive city.
This was a lovely stay in venice, the new refurbished room was excellent, The staff were very friendly and helpfull, no breakfast as that part of the hotel was closed at the time of our stay, but was not a problem as it is close to many resturants & cafe's. I would book this hotel if I went to venice again.
The Rooms were excellent, clean, comfortable, excellently furnished and location Th bar area seating was too open, the middle bar had a television on which was not showing much and should idealy be turned off and replaced with music. Lack of complementary water in the room. The instructions to get to the hotel are inaccurate and hotel could be more clearly sign posted
The degree of engagement which respected our privacy needs. The location and comfort in heating, need for a quiet room and range of fresh foods at breakfast.
atomosphere and comfort, very accomodating. Good service from staff
What I preferred in the hotel was the location. The room was nice, spacious and clean. The view from the room was not good. The breakfast was poor.
Went to celebrate 20th anniversary. Stayed in a 3 star hotel in Venice before and this was certainly more posh and the price tag reflected that as well. Nice amenities that we were not aware of: breakfast was included at the restaurant, 30 minutes per room of private sauna, jacuzzi or steam sauna time per day. Hotel is a 5 minute walk to St. Mark's Square etc. Staff are very well dressed and say the right words, but I never sensed any authenticity, warmth, friendliness, etc.. I asked for assistance on several occasions from different people related to getting to the airport, a restaurant recommendation, directions, etc and the responses were typically curt and robotic. The only exception was the porter/bellhop from the Philippines, he was great. I would expect more from a 4-star hotel when I'm paying $400-500 per night. It was as if they didn't like their jobs. The same experience was noted in the restaurant which was located in the sister hotel next door. Doubt I will return given the opportunity.
Location, Confort No Complaints
The rooms are well designed and the bedding and towels etc exemplary I think the breakfast could be much improved, it was a let down.Making the Internet connection was difficult.
the quality and good taste of the decore. the sauna and swimming pool not working and the lack of apology or compensation for it
The staff was very courteous and helpful. The room was more than I expected and very comfortable.
location, comfort and service. the coffee at breakfast was awful. strange when everything else was so good but even the germans were drinking tea instead!
Great location, great staff and nice room. For the price, the breakfast was quite poor. Needed to be more choice of fruit, breads and cereals.
Everything was amazing at the Palace Bonvecchiati, location is great, Staff so helpful! Would definately go back!
Unusual. Helpful staff. Wifi limited. Facilities need updating.
The perfect place to stay while visiting Venice! Close to everything, wonderful staff who went out of their way to be helpful and accommodating. We felt completely spoiled! Wonderfully romantic room and delicious breakfast in the morning...would definitely stay again!
Excellent position for city travelling. 400m from St Marks Square. Breakfast was excellent. Rooms were very nice. Big thanks to the night porter who was great as we were usually the last ones in at night!! Highly recomend this hotel.
Very good location in Venice. Special "historic" atmosphere in the hotel that we enjoyed. Spacious lounges and sitting areas on the different floor. Very comfortable roof terrace. Spacious rooms. Furniture in the rooms and water robinets/small things in the bathroom could be brought up to more modern standards.
Location was absolutely perfect. The restaurant staff were amazing!!! However, I wasn't too pleased with much else considering how much I paid for the room. The room key is unnecessarily large.
the staff was pleasant and helpful and location was excellent
Personnel très disponible, hôtel typique, spacieux, très confortable, proche de la place St Marco avec arrêt du vaporetto à 2 mn. Séjour super ! Je le recommande c'était GENIAL.
The hotel staff were very helpful and generous with their time
Staff were very friendly and helpful. The proximity to all the attractions was excellent. choice of 2 water bus connections close by the Giglio station was more convenient than st marks sqaure bus station. Breakfast was good lots to choose from. Coffee was good.
The hotel was in an excellent location. It was easy to go shopping or sightseeing from the hotel. The breakfast was very nice, too.
Incredibly helpful staff and speak quite good english. Very clean and interesting architecture. And Mirco in the bar makes a killer White Russian. Definitely recommend this place
Although i stayed for 1 night only, but i definitely enjoyed the hotel. the location is excellent, though you should know exactly at which station you should go. the staff were very friendly and helpful.rooms were very clean and they have an amazing decoration and every corner says Venice.
The perfect location, just 3 minits from San Marco. Big confortable rooms Bathroom with no ventilation sistem and complicated way to reach the room from reception
It was so close to everything
The views of the canal and the location I felt the breakfast was too basic for a four star hotel. basic. I expexted a better quality breakfast
the location, next to pier
Great location right off Piazzo San Marco & major gondola loading site made for interesting visuals and sounds.We had cool weather so opening windows were nice to have. Bit noisy but Venice is compact so is somewhat to be expected. Unfortunately the building next door was being renovated and jack hammers were running in the background most of the day.
location, staff and room view The walls in my room were a bit thin - I could hear everything the couple next door were doing and saying. It would be nice to have a kettle and some coffee and tea in the room.
Excellent location, free internet, helpful staff. It's 30seconds from St Marks Square and 8mins walk to the Rialto Bridge, excellent value for money (which is unique in Venice!)
easy to find and for vanice that is a plus. nice public rooms. view of the gondolas was interesting and we did not find them excessively noisy as others had and we were on the first floor there were no comfortable chairs in the room just hard back dining type.
Location opposite the Gondola park and for a first visit to Venice very easy to get to main sights bar supposed to be open until midnight-often shut by 11.30
Place of hotel is very nice. Place of hotel is very nice. But We had some troubles at hotel. In the morning, we had to eat with about 25 guys who look like a construction worker. I asked the reception, who they were, "ı don't want to eat with them in the same place", they were noisy, bad smell, not a guest of the hotel and the reception told us, they were tourists. If they were tourist, where were the couples of them??? I have been charged for that breakfast. And from 6 am in the morning I had beed woke up by the noise of house keepers. So much noise. On the corridor noisy clean bags... It was a bad experience.
Excellent staff help, great position on St Marco, and very near excellent shopping.lso water taxis available right on the doorstep Because of the atreet , the rooms on the canal can be quite noisy.
When we were checking-out the money for our staying the hotel took twice from my credit card.
Location of the hotel. Room Front desk staff not freindly though!! Charge eight euro for room service whatever the order is!
Lovely hotel very close to St marks but quiet ( we visited end Feb ), great service and nothing was to much for the staff. Would stay their again without hesitation!
fine hotel with fair price -
The hotel was in a good position which enabled us to move around easily. Hotel staff were polite and efficient. Hotel offered 5 star quality and service,
Conceive is well trained & good -Hotel charges for hot water €7/-!! in room for taking my medicine/ Quality of food for Breakfast not of high grade - similar to canteen
Location ... close to San Marco Square Service was poor. Room facing is poor.
Everythig was absolutely perfect!!!!!!!
Location was great. Hotel was beautiful.
The hotel is beautiful like a palace. Location is excellent. They give you the feeling that your money is the most important thing for them. The ask you to sign several forms, preauthorize you credit card, and, it's a shame, lock your minibar during the last night of your stay!
the whole experience,the terrace off our room was perfect the cost of the cheese and ham toasties at 4:00 am !!
The hotel staff were cold and rude. The room service was very poor.
Very luxurious. Staff wonderful. Central Location on the canal with superb views and private water taxi station right in front. Room service excellent! The Westin sets the bar very high! TV channel selection poor.
Friendly, great service,comfortable room Difficult to find hotel
The location was excellent and staff was very helpful and supportive. The hotel is well maintained and charming. The room was well serviced. The hotel met all our expectations--beautiful premises in a charming part of Venice, well connected to visit near and somewhat distant sites of interest to tourists. Yes, the wall was water stained. I informed the manager by a note and received no confirmation or follow up.
The Hotel has excellent location and very good service There are multiple type of 'Canal view' rooms that may not always fit the description.
The location was wonderful! The attitude of some of the staff was snooty and the check in and check out process took forever. We were getting off a cruise coming in and there were many people arriving at the the same time but leaving I was left standing for 10 minutes while the clerk fiddled on her computer and noone else was around. To be fair it was the same woman. The conciere also had staff that was either extremely helpful or curt and unresponsive to inquires. The staff was either very pleasant or very disdainful.
Westin Europa & Regina is a wonderful place right on the canal with an amazing staff and facilities Nothing
This hotel was really very great, exactly as you see in the photos and can boast about it's location and all of its qualities. Overall i could only find very minimal points to be picky about which are: 1. the hotel is quite tricky to find (as with a lot of places in Venice), you would think directions would therefore be highlighted/mentioned on their website or when you are sent your booking details. 2. Half of the the breakfast staff were useless and not concerned with helping at all (the other half were completely the opposite and couldn't do enough to help and make it as peasant as possible). 3. The hotel decor and furnishings were probably very finely done at one stage, but things are starting tyo tire and wall trimmings etc starting to peel away, scratches and bumps in too many places.
Spacious Room, Ease of access to St Marco Square and bottle of champagne was given for our special stay. Booked a deluxe double room but was given a room on first floor facing another building which is under total renovation, noise starts from 8:00AM, can't sleep well and there is no view from this room, not even city view. Ask for ice buckets at 11:30PM, No one picks the call in Service Express.
The dependent at the lobby was rude. The room they gave was not ready, there was an empty champaigne bottle with the corresponding dirty glasses. To make matters worse, it was time consuming to resolve. The room we ended up with had two full size beds together, with separate linen for each, instead of a king/queen size bed. The waiters at the bar and common areas were rude. My husband and I were celebrating our anniversary. In 30 years this is the most we ever paid for accommodations AND the worst service we've received.
It is quiet yet very accessible to the town. It is actually inside downtown area but very secluded. Very friendly hotel owner and staff. Good recommendations regarding restaurants.
The location and quality of the hotel were really good. It was difficult to find
Great location, good price, friendly service, very clean Rooms small and tired. Walls very thin and could hear neighbours.
The location is excellent, very central and within a walking distance to every major atraction, the rooms are lovely, very new and clean and the staff is extremely helpful and nice (which is very unusual in turistic Italian cities) It is difficult to find the Hotel, it would be good to have signs to point us to the right direction
Very convenient location and helpful staff Room was small and not impressive for a 4* hotel. Actually nothing at the hotel was 4*, 3* would fit better.
Polite and attentive service from all staff, great location once you get your bearings.Well laid out rooms and environmentally friendly set up for airconditioning and ventilation of rooms.
The staff,hotel, facillities and location Everything was fine
Beautiful, friendly hotel in an ideal location- tucked away in a quiet little square ......yet the hotel is minutes from shopping streets and St Mark's square. Highly recommend it and will definitely stay again.
Staff is more than friendly and helpfull. Location is just perfect. Rooms are in good conditions.
Price and location no kettle, blanket.
Very friendly and professional initial welcome. Helpful advice from concierge
Location and personal attention
Profesionalism and kindness of staff.Location on Canal Grande 2 minutes walking distance from Canal Grande;
Position is second to none. The restaurant very very good and the staff too and the food was top drawer Our view out of the bedroom window was a flat roof with lots of dead pigeons on view. very disapointing.
Location, breakfast buffet ,view Non smoking room had smoke odors from neighbouring rooms. Problem was solved by room change however ,thanks to helpful staff
hotel staff was helpful in all regards. The room, view and breakfast lounge were nice. we had to leave :-)
When making our plan to visit Venice we did not know that the place is an island. The sight of water scared us at first on arrival .It became fun and visit to wonderland. The hotel met our expectation as big and reputable shops are within easy reach. we enjoyed our breakfast which provided good scenery of Venice. Nothing
The location is excellent. The Staff were very helpful and cleaning service was excellent. Food was also delicious.
Superb location, gorgeous terrace with fantastic view, good food and very friendly and helpful staff! Enjoyed our stay there very-very much! only the price..... :-)))
Excellent location - 3 minutes to San Marco, good services, spa facilities in other location (boat transportation to spa), expensive services (wireless internet - 20 Euro, restaurant dinner for two - 250 Euro)
The room old style decoration.....
The location is perfect, the rooms are quaint and quiet poor internet connection, indifferent staff for the most part.
The comfort of the room and the pleasantness of the staff. The available television programs were only in Italian. Also i would have loved to have some warm bites included during the provided breakfast.
It was very strange and unpleasent that the staff don't speak English well enough. It's hard to explain smth.
the staff was super nice and very accommadating internet was not that reliable
Convenient location, once we found it!! Rooms were spotless, nothing was too much trouble, ask and you got it. Except there was no coffee in the rooms just tea, and they don't have instant or packets, so take your own. Apart from that, great, would use it again.
The hotel was very well appointed and clean. It was near sites of interest to tourists - an easy walk to Saint Mark's. Some good restaurants nearby. Quiet. Overall, we did not find the hotel satisfactory. Services were generally poor. No help with getting on their advertised WiFi; blamed it on the fact that we were using a Mac. Phone in room quit. Even when I returned the phone to front desk no action taken and we lived without a phone for remainder of stay. Bathroom not resupplied with soap, etc.; were told our allotment was provided on day one!
The hotel is near to Rialto Bridge. So, no communication problem even late at night. The staff is well informed about the restaurants and other informations. Their service is very good. The room and bathroom are spacious and tastefully decorated. One can feel relaxed after a whole day tiredness. The location is very quiet. The breakfast was not as elaborate as expected for a hotel of same category.
Excellent location. Could easily walk to all main attractions. The room was spacious and clean. The hotel was not 100% completed, there was still work going on in the corridors. It didn't have the new hotel name outside the hotel, made it difficult to find on the first day. I think it will be good hotel once its completed.
Whilst we weren't great fans of Venice we really liked the hotel and used it to retreat from the bad weather and subtle smellls of Venice! We had a diamond suite which was a great space and was a very comfortable room to chill and relax in.
very friendly and helpful personel - and very honest, forgot something - got it back the tea/coffe kit could have been better - with glasses, not paper cups
The staff were exceptional and went out of their way to accommodate any request. Beds were extremely comfortable. The shower was very very small.
The location, the staff spoke good English and the room was spotless. We were in a room directly above the American Bar and this was very noisy until early hours of the morning.
The hotel was very centrally located, and perfect to visit Venice from. The breakfast was plentiful and delicious!
The location is very central and excellent for sightseeing, the rooms overlooking the canal are stunning and the staff are more than helpful!
Location! Location! Location! Our room overlooked a nice piazza; close to St. Marks Square & Grand Canal ferries. "Back door" of reception backed onto small canal where water taxis could pick up & drop off (great with luggage). Breakfast good. Separate shower. Smallish room.
The location was even better than expected. Just down an alley from the water taxi stop. Located off of a small, beautiful piazza just out of the main tourist area but only short walk from St. Mark's Square. The rooftop garden is a hidden gem. Small room.
The location and the breakfast
Location was good. Noise from the bar.
Locatioin, service, rooms
nice room not small by Venice standards
Very friendly and efficient staff There was a problem with the heating in our original room but we were moved to another room without any fuss - which is actually a good point!
The bedroom in our junior suite was enormous and beautifully presented in the traditional style of a Venetian Palazza. Our bathroom on the other hand was pokey and had no full sized bath. For a junior suite I would have expected more.
This is a gorgeous renovation of a historic palazzo done with great taste and design. The staff is outstanding, kind, helpful, efficient and go above and beyond. The food is way above the average, bountiful, available from 7-10:30. It is on a quiet canal in a peaceful square quickly accessible to direct service to the airport. Yet, within 5 minutes of all the major sites. The only bad points had nothing to do with the hotel or staff but with the Italian hotel industry bureaucracy. The hotel had just opened and the internet clearance had not come through. The staff went out of their way to make their computers available.
the location and staff were great. it was a challenge to get there because the water was high so had to walk with suitcases over several bridges with steps from the grand canal. good referrals for dining nearby. good breakfasts. room was small but clean
Since we arrived to the hotel and were asked for our passports, they found out it was the day of my husband's and my birthday. They immediately sent a bottle of champagne and hors d'erves to our room. the young lady at the reception helped us with all of our reservations and was extremely nice. We had such a hard time finding the hotel, it doesn't even have a sign with the hotel name at all, but believe me....now that we know where it is, we will definetly go back to the same place, we loved it!!
Excellent location. Very close to a pier with ferry stops, an easy walk to the San Marco area as well as Rialto Bridge. Our room was a junior suite, which slept 4 and was quite large. Marble floor, upholstered walls, artwork on the walls, it was very nice. Front door of the hotel is right on a canal, which meant the private boat we took to the airport was able to pull right up to the front door and pick us up, like a limo ride on water. Plenty of good restaurants in the area where the locals eat. Staff were a mixed bag. Soome were inattentive, but there was one dark-haired woman who was just fabulous. So nice, full of information and suggestions. I wish I had gotten her name. She worked the day shift. Breakfast was standard italian fare. no real complaints. Possibly their not having a printer to print out boarding passes on. Had to go look for an internet cafe.
Excellent staff, very helpful Very good value for Venice hotel
Staff were efficient and helpful although there was a problem with our room initially. yes , the hotel should have a clear sign outside as the hotel is difficult to find and the hotel road? number should be lit.
Very nice and competent staff. Superb location. It is not really a four star hotel. Minimal room size. No available computer to use internet.
For people who like to discover Venice for some days, this hotel is perfectly located. Nearby a Vaporetto station with even a line which brings you directly to the airport. Within some minutes you can easily walk to Rialto bridge or Marcus square. And if you are hungry a great place to eat is just 50 meters away located at campo d'angelo - try restaurant 'acqua pazza'. The hotel is very charming and our room was just great. Fantastic to stay in this 'palazzo-room', especially the beautiful big Murano-lustre was just unbelievable! We loved to stay at this hotel with only less beds. The breakfast buffet was not refilled during the morning. Guests which arrive later in the morning don't have the same choice as guests which are enjoying the breakfast starting at 7 am. There is no computer available to check emails (for those who don't bring a laptop with you nor have a blackberry). Even the hotel is very 'small' the atmosphere is very impersonal, something which could be improved.
location and price no
friendly staff supply of gluten free food
the quality of the room, the central location and the helpful staff
staff were amazing
Perfect location. Bathroom was spotlessly clean. Small room with no view - not what we thought we had booked. Breakfast could have had a wider selection. Interior beginning to look a bit tired, and we only had one pillow each. Still cant understand Italian reticence to use duvets rather than blankets.
What was there not to like; an excellent location, well appointed rooms complete with beautiful Murano glass chandeliers, polite staff who were multi-lingual with excellent communications skills. Hotel Rialto is an ideal location for exploring Venice. The hotel is central to all major tourism attractions as well as shopping, restaurants etc. Water buses and water taxis are readily accessible from right outside the front door, making the hotel particularly easy to find for first time visitors to the city. I'd highly recommend Hotel Rialto. One very minor gripe, but not enough to spoil an otherwise enjoyable weekend stay; visitors to the hotel are offered a complimentary visit to a glass factory on the island of Murano. Guests should be aware that there is no such thing as a free meal, or in this case a free trip. You will be expected to put your hand in your pocket and purchase some of the very expensive glass products. Having said that, the glass is spectacular and you may well want to make a purchase on its merit, just be advised that this is a hard sell. Expect to budget at least €200 though it would be easy to spend much more.
It was right in the centre of Venice - great location with easy access to all other parts of the city. The room was very clean and comfortable and the staff were very helpful. It had a great mini bar. There was no bar or restaurant- no where to sit and relax that wasn't in your room. The room was quite dark, with windows opening onto a noisy lane-way and building work.
Staff was very rude We had lot of luggage there was no one to help take the luggage through the stairs. Charged extra fee If 2 person stay in the room. Gave us 2 twin bed room.
There was nothing tol like about the hotel itself. The location was good. The hotel was not clean by any stretch of the imagination.Didnt like the dirt on the walls or the mould in our bathroom.
Location is good We were placed in what is called "the Annex" - never stay there - it is accessed by a dimly lit alley way filled with garbage - no evalators and no view whatsoever. The Hotel Rialto should be embarrassed to count this as part of their establishment.
The staff is not customer service oriented. AC was not working and we were above 40C (110F). Couldn't sleep at all
like Venice, service, silence, location, bathroom, breakfast, delicate aroma in corridor.
Perfect location, friendly and helpful staff, Bathrooms are small but perfectly useable. we couldn't work out how to turn the heating down as the room was very warm, but we didn't ask anyone so not a fault of the hotel
Location, quiet. No boiler in the room and really old. I had the pictured room but i saw a room that i wouldn t have take so i don t know...
The location was fantastic right in the centre of Venice.
Warm heart stuff! I living in 3rd floor, cannot connect Internet.
We enjoyed our stay at the location which easy to reach any-where we wanted to go. As advertised a charming 18th/19th centry hotel yes it was but in need of some refurbishment in some areas.The olde world furniture in our room was beautiful but alass full of dust! which rather spoilt the efect.
Excellent value for money. Superb location just a few minutes walk from St Mark's Square and Grand Canal in an attractive square. Some of the staff rather lacking in charm! (Most were extremely pleasant and helpful however).
Location was great for Venice. Friendly staff and helpful. Quiet location but close to everything.
Location is near to Giglio Vaporetto stop. Ease of access to hotel. Good view of the church from the room. Staff did not change the bedsheets and pillow cases.
The location of this hotel was very suitable. The hotel is situated at the quite smooth area. At the same time very closed to the boat station and to the main interesting things. The breakfast was also nice. Very small size of bath area. The air conditioner was working so noisy.
Excellent service and hotel location. Constantly felt a part of Venice
The position of the hotel is right in the centre and it takes nearly 3 minutes to st.Marks sqr. And also the private transfer from the airport was so comfortable.
Location & staff. The staff is excellent and very friendly. Cost.
location location location the hotel staff - do like they care but they really don't!
The rooms were just like Venice itself - fairytale like. Our daughter aged 8 felt like a princess. Our room overlooked a rather ugly covered inner courtyard.
Meals on the balcony overlooking the Grand Canal and the location. No
Wonderful settings, excellent location, a beautiful building. Enjoyed the delicious "Corto Maltese" cocktail at the fabulous bar. The cost of the breakfast buffet at 110 euro per person a bit high to digest !
Great location, attentive staff and service was great. The bar menu on the terrace could have offered some more choice and was a little expensive but the views were amazing. Would have been nice to have some wine in the mini bar and maybe some spirits available.
The location was great, the ladies at the front desk were very helpful and friendly. We could hear the other guests in their rooms. It was too noisy for us. We didn't like getting woken up by hearing other TV's being turned on or the water being turned on in adjorning rooms. The breakfast area was only set up for 2 and we were a party of 3.
Close to St Marks Very small room - breakfast pretty poor for the sort of money spent.
This hotel was ideally centrally located in Venice. It was beautifully decorated, the room was extremely comfortable, and the breakfast was very appetising. I do not have any complaints about the hotel, however tea making facilities would have been nice.
the location, good rooms but small
Located with easy walking distance from St. Mark's Plaza.
Best location in Venice. Very cosy and beautiful hotel.
We love almost everything but take forever to get the room ready and breakfast not quite ready when we leave so we just skip it that Morning I would say we still gonna stay here next time but obviously not for someone who doesn't have much time to spare
location great, dog friendly, nice staff, internet access bathroom supplies not replenished for 4 days, dining room too small
It is just beside San Marco and vaporettos. Its location is excellent. The hotel is also very clean and has a cozy atmosphere. The roof is very romantic and has a nice view. We stayed there as a family and like the hotel very much. It was the best among all we stayed in Italy. The breakfast was poor. There should be kinds of cheese and eggs.
Good location, relatively easy to find, good value for money, good fresh breakfast, they have umbrellas!!
the location of the hotel the noise from the neighbouring alleys