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Very nice place to stay. Excellent facilities including outdoor pool. Happy hour and breakfast were top notch. Room was very comfortable. Very reasonable price. Found out that I could have saved $15 by booking directly with hotel instead of using Kayak.
Excellent value for money, good sized rooms, clean and comfortable. Nice breakfast.
everything ! clean friendly generous comf xxxx nothing xxx
the room was modern and clean with upgrades of fridge and micro. The breakfast was better than most inexpensive properties and the pool and BBQ would have been great if it had been warmer weather. It was hard to identify the sign from the main road...Oracle RD. The room wasn't really serviced every day but we didn't need much just clean towels and we got them from the desk.
Red lion was easy to find, had a nice pool area and the rooms were small but had a cozy feel to them. Our room was very well cleaned so I was happy about that!! The hotel was close enough for us to check out tucson for the first time! Breakfast- ew it was awful, eggs had a powder taste and hard bacon didn't even taste real. I ended up having juice and we went somewhere else for breakfast. Checking in- the girl didn't say hello. I work in customer service should be main priority to make the guest feel welcomed. Then I told her I had reserved a room online she looked it up had me sign a paper without telling me any details to the paper. I read the paper (yes fast) and they charge 50$ to everyone that will come off of your bill at checkout. I didn't know I wasn't told about it. I talked with a different front desk girl and she said oh yeah we do that. Ok...... now it's been 4 days and my bank account goes from the total with the 50$ included withdrawn to credit account to withdrawn again. Why would they put back in the full amount to take it out again. Just credit my account 50$ and be done. Overall if they stepped their customer service and told guests about this fee and fixed breakfast we would come back. But we are going to the Hilton next trip
This was probably the best value I have ever gotten on a hotel. It is very nice and has great amenities. I feel bad because it has changed names several times recently, suggesting it is struggling financially. It is out of the center of town, so take that into consideration when making your reservation.
I was able to stay in a very safe, clean, and luxurious hotel with an excellent view of the valley for the price of an economy motel. The ENTIRE experien from booking the reservation to check out definitely exceeded my expectations! There are NO dislikes! Again, I WILL DEFINITELY be a regular guest on my business trips.
The room was nicely appointed with a comfy bed and new bedding. Fridge, microwave, and coffeemaker in the room, new-seeming carpet, ironing board, and a good wifi signal even at the extreme corner of the building. Even though my room was close to busy Oracle Road, I didn't notice any traffic noise. The complimentary breakfast was way above average, with lots of hot food options. The pool and hot tub area looked nice, though I didn't use it. The best part is that you can use your room key to access the Platinum Fitness next door, which is a full-sized gym with pool, sauna, and steam room. All in all very nice and a great value. They charge an additional $5.00 facility fee per day, so be aware of that. I felt it was worth it, with the ample breakfast and the Platinum Fitness access that you get.
Staff was kind to put my elderly parents in close walking distance to breakfast and parking lot.
It is a quiet clean motel in a convenient location, overall a good value.
Nice area. Stores and food was close. None.
The pool area was beautiful. Good location. Big rooms! Very spacious. Never was able to take a hot shower. I had a little bit of warm water but it didn't last more than about 30 seconds. The ice machine by my room was out of ice all the time. My room door was open when I checked in on Wednesday night and although everything appeared to be okay it did make me a little nervous initially.
Great for kids
I want to thank Kevin, an engineer over at the Westin. He was able to get my car started after I had trouble starting my car. Staff was friendly and helpful I had some noisy neighbors, the first night which made it difficult to sleep. It took until 2:30 am for me to call to complain to the front desk to get the security staff to do anything about it.
Beautiful grounds, comfortable rooms, very pleasant staff. During the days we were off sightseeing, and enjoyed relaxing in the whirlpools in the evening. Not enough staff around pool. Drunk "professionals" strip-teasing down to undies at pool (save it for Cancun, guys).
I loved the staff and the room and the facility I have no complaints. I wish i had gone during the summer
Hiden charges for valet parking and a 25/day resort charge
Didn't like the extra $20 a day resort fee
The property is beautiful, the staff was pleasant, helpful and efficient. N/A
Loved the views, services, room, location-luxurious.
Rooms very outdated and smelled horrible..
It was very pleasant to see two luggage racks in the closet. The room was very large and well planned out. There were so many buildings for the rooms and they were poorly marked. They cover such a large area and it's easy to get lost finding your room. Good thing the rain had stopped when we returned from downtown Tucson in the late evening. A lot of walking is involved.
Being in a spot so well taken care of with great views everywhere you look, the perfume of flowers and the song of birds is wonderfully relaxing. The staff is very friendly as well. Lighting in the room could be better.
Nice resort. Comfortable rooms. Pool not clean. Staff needs training.
Loved the grounds and the pools!
Grounds, walking path Location Unpretentiousness Pools Tennis courts Good wi-fi Rooms need higher watt bulbs for reading $20/day "resort & wi-fi fee"....just add it to room rate!
Great views of city and mountains Rooms need upgrades
Nice location. Beautiful grounds. Accommodating staff. The rooms were a bit run down. Had to switch rooms because the first room was clearly not cleaned. the next room was just surface clean. Furniture was well worn.
I love the efficiency and friendliness of the staff. I love that no one pushed us into a sales meeting like so often happen at Wyndham resorts. There was a bit of dog hair (cat hair? on the floor of the unit...like it had not been vacuumed thoroughly in between guests.
Loved the great big room, and that there were two sinks in the bathroom. The hotel accommodated our dog and put us in a lovely first floor room that lead right onto the walking path for easy access to the outdoors. Food was also great! We will definitely be back! The patio area could use some TLC.
Our second room was okay. First room was very noisy from room above.
This facility is a great desert escape for a few days. We did not use many of the amenities as we were visiting family for the most part. However, the room was satisfactory with the exception of exterior noise. We had a lower level room that gave us the priveledge of hearing every footstep and conversation from the upper room. Additionally, the entry doors need some major soundproofing; every time someone came to their room, it was as if they were standing in our room holding a conversation. Finally, there was an oily substance on the powder room counter that was never removed during our three days at the facility. The counter likely needs replacement.
Accommodating staff, beautiful desert environment, close to restaurants, city events, and desert hiking trails. Enjoyed a most pleasant stay. Noisy room location that was willingly changed for us upon our request.
The grounds were pretty with a lot of activities available like tennis, basketball, volleyball and swimming. There is a trail that goes around the resort that can be used for walking or jogging. The room was spacious and comfortable. Food was reasonably priced. Some of the buildings had a dated 80's look from the outside. There was a badly peeling sofa in our room.
The facilities were beautiful. However, the cost was high to stay there. The trails, golf courses and restaurants were great. We enjoyed our stay. The family pool right outside the main building has no "closing time". Now, we were there during spring break; however, individuals including children were still out playing "very loudly" in the pool at 1:30 a.m. You received many complaints while we were there but it continued the entire time of our stay. That should be corrected. You should not be a major resort with pools that do not have closing hours and quiet time. Also, on our bill at checkout was a $25.00 charge plus $3.01 tax for everytime we charged to our room. This is ridiculous and was never disclosed to us when we checked in. I could have used my credit card and not been charged.
The facility With the exception of the Flying V restaurant the food was subpar. Waitstaff at pool were incompetent.
This is a very nice hotel, with a great location in the foothills. The service was excellent and facility was very well taken care of. The pool area could have been a bigger with more accommodations, as it filled up with no room for someone not getting down early and claiming spots. Not ideal for people wanting to be active then relax by the pool.
Incredibly friendly,professional and efficient staff ! Beautiful desert setting adjacent to the Ventana Canyon hiking trail. Amazing walk to a beautiful waterfall on the property. We will be back again!
Staff was friendly and helpful at every turn.
A beautiful desert setting. Attractive and clean. The pool was very warm. Highly recommended.
Clean, paid about $68 dollars after takes and stuff. Get to breakfast early, if not you'll have cereal and that's about it.
Outstanding value for money, comfortable rooms, and beds, with all the necessary amenities close by. Some may not share our love for the "sound of freedom", but we enjoyed watching the fighter jets take off in the distance as well.
Low price near airport with a clean comfortable bed. Slow internet . Door lock was sticky and could jam open. Loud as (did a good job cooling but very loud)
Very good Hotel for the price.....well worth every penny. Nothing.
My stay was very comfortable. There wasn't anything that disappointed me.
I barely got any sleep the bed was the worst, I had a backache all day. The breakfast didn't include any meat because the manager is a vegetarian which shouldn't effect the guest!
Had breakfast served but we didn't stay to eat it. Front desk people were nice. The rooms weren't very clean. Kept finding ants crawling around the bathroom. TV and 2 lights in the room didn't work. Non smoking room smelled like cigarettes. Pool outside had cigarette butts in it. Mattress was hard as a rock and made us both keep rolling towards the center.
Bathroom was a little on the dirty side. Crud in corners and dirty water in the commode.
Very nice staff...close to airport for early flight..price was just right nothing
*Great location for doing things in southwest Tucson. *Cheerful check in service (however they couldn't tell me if I was pre-paid or not). *In-room dining experience (selecting breakfast off doorknob menu) was excellent and right on time. *Room was clean and nice smelling. *No restaurants have pizza (but in-room dining does). *Was not interested in the Casino ...so didn't like the cigarette smoke leaking into the hotel lobby. *Not 100% sure of this but the pool looked only to be a maximum of 3ft deep? *Was not able to check out via TV from room (even though was told you could). *Never received hotel bill via email.
The food was good, beautifulbpool,rooms!!! The hotel was vwey stinky due to the smoky casino in the center of everything. You cannot go to lunch or dinner (was down for a conference) in the hotel without having to walk through the smoky casino. As a non smoker i suffered from headaches due to this fact.
Everyone was so nice and friendly
The facility was beyond beautiful. The only down fall was we visited on a busy holiday weekend and so with that being said the pool was over run by children that were unattended. The staff/security did not say anything as my 70yr old mother was being splashed by cups of cold water being brought back in cups by the 8 kids playing rough in the hot tub. We opted to leave the hotel for the majority of our time there due to the fact that we could not find any space that had not been over taken by these unattended children.
Room Staff attitude and service Location for the view Only nearby restaurants are owned by the hotel and are pricey
Great breakfast, grounds are beautiful and well kept, helpful staff, nice pool area The location and price of the hotel brought noisy and "shady" guests
The quality of the staff was outstanding. The front desk staff offered lots of information for us about Tucson. The restaurant, food and service in the restaurant were fantastic.
The staff was both pleasant and professional. When we did have an issue with our room air conditioner not cooling, we were moved a few rooms down to a new room. We had a noise complaint on the room next to ours, we notified the front desk...handled -- done. While the facilities were nice, they were outdated. I think the Best Western Company should spend some of corporate's money on making the updates. I know the company would make its money back tenfold.
This hotel is not only conveniently located, it is clean and com the rooms have been renovated smartly. And they offer free breakfast to order. We would certainly go back.
Location was close to the Univ of AZ Front desk clerk on Saturday night (Anna, Annette?) was exceptionally rude. Just nasty. There was also no visible security and people openly sitting in public areas smoking ganja.
Location was close enough to downtown/bars/restaurants that a taxi is about $6. Staff was excellent, everything was very clean. Hot tub was perfect after backpacking the days prior! The pillows were not for me. Kind of lumpy, too small, and too hard.
clean, near to my activities trains going by whistling every 30 minutes all night long they put earplugs in the rooms it's so bad!!!
noise from the trains. too close to the tracks.
Very nice place. Very good stay. Great staff. Will definitely return.
Although the bathroom is very small, we liked the walk-in shower with bars to hold on to. A handicapped room was not available, and this did fine for us. The pillows are too small and uncomfortable. The bed was not as pillowy as in other BW's, but we had a good night's sleep. We could not figure out how to work the A/C, and there were no printed instructions anywhere in the room, so the room was warmer and stuffier than we like.
That it was near downtown. First off we had no use of the pool which is an important part. The breakfast offered would be worth going and spending the extra money anywhere else. Server was just going through the motions not the nicest. The bed seemed like it was going to break. The carpet was wet. We had someone try to come in our room. The bar left a lot to be desired. It is just not when the hotel is portrayed to be.
The room was okay. I had a room that did not have a forward facing window, so I felt much safer than I think I would have if my window faced the sidewalk. I liked that the shampoo, conditioner and soap was not in small bottles but in a dispenser on the wall. The breakfast was very nice. Construction blocked entrance, no detour signs to get access, had to figure out how to get in the parking lot. There is no elevator, this is inconvenient for those traveling with large luggage or if someone has a hard time with stairs.
Nice staff...helpful and polite Garden blower at 7:00am...not a good idea!
The pool was great! The staff was super friendly and the shuttle is super convenient! We never got our room cleaned once, the sign was changed to " please make up room" and we never got it made up. We even had to ask for clean towels. Also the pool was over crowded with a bunch of kids and they were being super loud and rude.
It was comfortable and clean. The reason why we went was to have a nice day by the pool and just relax, pool was dirty green water not clear at all looked like algie we didn't swim at all supper disappointed about that
We got in late to the airport and the shuttle arrived quickly after we called. The hotel was quiet and the bed was very comfortable. The free breakfast was excellent. No complaints at all; would definitely like to stay there again.
Lodge on the Desert was a quiet and clean place. Staff were kind and helpful.
After spending 5 days in a very nice hotel in Scottsdale, We were apprehensive about the potential let down staying somewhere else. We were pleasantly surprised with The Lodge on the Desert. Spacious and very clean comfortable room. Pool could use a bit more attention though - wasn't bad. Nice space but keeping water cleaner would increase the overall experience. Restaurant was convenient, we only stopped in for breakfast. Food was good, wait staff friendly. Hotel location worked out well for our needs. We enjoyed our stay. Front desk clerk needs coaching on customer service. Just a couple issues with housekeeping, but staff was relatively quick to correct.
The room was nice...quaint...bed was comfy...and the pool was nice. It was a very cute, unique property. The made from scratch margaritas were delicious but the restaurant food was horrible. However, there were plenty of places nearby to eat.
Attention to Detail....
I loved the rooms. They were big with fireplaces to keep you warm during the cold desert nights. The scenery was beautiful. I liked that they had little outdoor patios outside each room in the front. And the pool and restaurant areas were picturesque. Breakfast was also delicious and fairly quick. Server and hostess were very nice. I did not like that the cleaning staff was up and rolling around at 8am on Saturday morning. The paths they have through the lodge are all pebbly, so when the cleaning ladies (like 8-9 of them) rolled out past my.room in the morning at 8am on Saturday morning, they were so loud and clunking and had their cell phones going off. It was very rude and inconsiderate. I told one of the staff to tell the manager that I was unhappy with this and that it could really hurt their business if I wrote a review about it. We did not have this same problem the next morning on Sunday, thank goodness.
Awesome campus, architecture, room size, fireplace, restaurant There was a mixup and they had me booked for 2 nights, not one.
I liked the balcony in my room, the extremely comfortable bed, and the huge shower. The hotel was an interesting layout and the grounds were beautiful. We had to check out very early and the staff made sure we were able to eat for breakfast. I didn't like that there was no way to book through the hotel to get the same rates (or even similar) to what was on Kayak/Hotels.com. I always like to book directly if possible, however the Kayak process worked perfectly.
The facilities were obviously old and had not been up to date and repaired. There was no refrigerator and microwave. The TV was a fairly small tube type. The lavatory sinks were cracked. The room and surroundingsee needed cleaning, and the pavement was in desperate need of repair.
When we checked in I was expecting a regular room but instead was pleased to find it was more like a mini suite with a sitiing area and mini bar and a bathroom and vanity area outside of bathroom which was very helpful for two people getting ready at the same time. Very spacious for two people with a beautiful view of the golf course. The pool was very inviting and clean. The grounds were beautiful ! We golfed at the omni's two courses while we stayed. Enjoyed having a cocktail at Legends after a round of golf. Staff was always helpful and courteous. Thoroughly enjoyed our relaxing stay at the Omni!
Out of the way location, great landscaping, staff were great (minus one person at the desk who sadly had the most direct effect on my trip (room selection etc)), the property buildings etc. could be amazing if spruced up/maintained properly, great water pressure, Room was as clean as it should be, VERY Noisy, no truth in advertising (or perhaps it was just terrible customer service from one person). Its like they took all the things they think people want in a resort vacation and focused on that- then ignored the basics i.e. my room had a wine chiller (the size of a mini fridge and useless for me on my trip), but no mini fridge- [standard for all hotels everywhere]. So I called about it and they brought a fridge up and left it on top of the food area (an ugly and lazy solution). The mini coffee pot made the whole room smell a little moldy... the tiles aren't properly grouted so some actually move out of place underfoot (I'm a tiny female!). They 'upgraded' me to a poolside room thats supposed to be more updated? it was loud and unpleasant- all I really wanted was some peace and quiet and maybe if i was lucky a glimpse of the mtns- fail on all accounts.
Very clean, well manicured facilities. The updated rooms were spacious, well designed, and very comfortable. More importantly, the staff friendly, the pool warm and the AC cold. I intend to stay here on my future visits to Tucson. None.
The Staff, cleanliness and comfort Spa needs updating and improvement on bathroom amenities
Excellent service. Friendly and helpful. I really like this property. Very good value and I love the spa too. I was a bit far away from the main property which made it difficult to get to. The streets need to be repaired and had to watch my ankles. I decided to w as lk where the golf cart road which was much easier to walk on.
The room was spacious and well-equipped. Getting to my room was a little difficult, considering 2 rolling pieces of luggage and a laptop bag. As was getting it to my car when I checked out. But I could have asked for help. The bedside light needed to be fixed and the minifridge shelves were damaged. Not a major gripe; but enough so that perfect was not applicable.
Staff was amazing. Very attentive and kind I had to stay in a room far away from other people in our group but not really much hotel could do because they were full that weekend.
When I book with you the price was $79.00 when I got to the hotel it was 99.31 price
Break fast was great, staff was helpful The bathroom drain didn't work , had a drip all night
Breakfast was top notch. Friendly staff. Value for the price was exceptional.
Wasn't a lot to write about in the like column. Good location to the airport. I have stayed at several Country Inns and this facility was far below standard for the chain. There was a sign in the lobby that stated that they were going to be starting a renovation soon. Certainly needs it.
Breakfast was good and location to airport excellent Microwave didn't work unless fridge was unplugged. Beds were hard. Dirty window seals dead moth and flys in them. Ran out of hot water for my family to shower with.. Manager in the morning was rude. (Val)
The room nice and clean, large enough for the family and our dog. The staff was super. Breakfast was really good. Nothing.
Hotel restaurant service Monday morning was horrible. I retrieved my own place mat and utensils. No coffee was offered. And only when I was getting up to leave did the waitress approach me. There were two waitresses working and not that busy.
I liked the rooms and surrounding grounds plus the activities for children. Dining is too expensive to eat there. We went elsewhere. The waterslide was not as represented..very small! And the pool slide hours were not suitable for the late hour of check in and early hour of check out. no free waters were given at check in.
We were there for 3 nights over Thanksgiving- second year in a row. We had two dogs- large and small- no problem. Weather was high 70's, lot's of families in the multiple pool areas. Seems to be a good place for families. Ate breakfast there 3 days. Excellent staff and breakfast selections. Great locTion and views. We had a handicapped bathroom. Shower curtain hung out over the rubber water diverted and bath mat and surrounding floor was soaked every morning.
The location is amazing and the view is incredible. Im accustomed to 4 and 5 star hotels and I guess at a certain pracie point you expect a certain level of courtesy and customer service and my experience was the worst I have had at the check in. They didnt have a room ready for me for 3 hours past my attempted check in and did not give any good info, right after requesting a refund to go to another resort I suddenly got a room well past check in time.
The location of this resort is amazing and beautiful. The service and staff were very accommodating and helpful with any and all requests. The pool was clean and refreshing and we found it to be a great place to take young kids. Lots for them to do. The movie in the pool night was a perfect idea! The rooms are a little outdated but still clean. The beds were not very comfortable and probably need to be updated as well.
the hotel staff was accommodating and fixed a double booking my kayak. I was very unhappy with the kayak service, their price is no better and calling the hotel directly and I have better room choice with the hotel directly. Kayak screwed up my last name reminding my middle and last name so thatthe hotel could not find my reservation. This led to a double booking and a possible double charge but staff at the hotel had to fix it I love this hotel and we'll stay again I will never use kayak again.
Friendly staff, yummy continental breakfast, rooms block out any sounds and all around a great hotel. The lady working the continental breakfast was not very friendly. Seemed very irritated having to work around people. But the people working the front desk made up for the unpleasant employee.
Everything Nothing it was great
Wonderful staff. Clean and comfortable bed. None
Shuttle service from airport Helpfulness / Friendliness of staff
good value comfortable bed quiet easy access from airport
The Hotel is located on a corner, and has a gym that over looks the road on the ground floor. There is a bar and a small breakfast area on the ground floor. My room was on the 6th floor, it was quiet, modern, excellent work area, and internet was fast. Usual excellent bed, coffee machine worked, fridge was cold, shower could have been a bit more water pressure but did the job. For the price $100 I could not fault it.
very peaceful, comfortable ,great location near malls hospitals, rooms are big and well designed, pool fantastic for kids and adults .. Bar and food are excellent... The rooms need a little up keep , it's time
I liked the layout of the suite and all the amenities. While it was clean and beautiful, its decor is a bit dated.
I've stayed at this hotel many times, stay here one time and you'll understand why I return so much.
We were going to the Tucson Medical Center and the Radisson was very conveniently located. Several restaurants very close by. It is a large, very nice facility. The grounds could use some upkeep, there was a dead tree and the lawns and area needed some attention.
Staff was friendly, rooms were very clean. It has a bar and restaurant at the hotel also. Matter of fact I will be staying there again this coming weekend. I really don't have anything bad to say.
the service at the front desk was excellent, as was the breakfast provided the rooms could use a facelift but overall they were satisfactory
the mountain view. plenty of parking. friendly staff. breakfast coupons Both treadmills in fitness centers were out of order.
Ice Machine near my room not working Two Treadmills in gym out of order Eliptical Glider could not change incline due to low battery Stationary bike handles unstable and couldn't change resistance Bathroom smelled like urine Could not use online check out Staff at check in was unfriendly and didn't share any details with me about the property, amenities, etc
Pool area Beds suck.
The "full" breakfast was considerably less than full as far as I am concerned.
We came to the Hampton Inn in a state of anxiety following the sudden onset of severe dehydration and a need to sort out health care , a search for new airline tickets and a need to communicate with family at home. From the moment we walked in the front door until we left the following morning the staff showed genuine caring and incredible patience. From the driver of the Van to the front office manger, Brittney Johnsen the we received thoughtful service that included an appreciation of our emotional state and eagerness to return home. . Eleanor There was nothing not to like.
The staff was as accommodating as a 5 star hotel. They did everything to accommodate our multiple needs.
The bed was comfortable, room was clean. The staff was nice and efficient . The breakfast was good, though a bit cold.
Beds were comfy and front desk was pleasant. I was put in a handicap room with my young child. This was hard due to lower door handles and room thermometer as easy access to his little hands. Also made bathing hard with the shower only set up
Staff and pricing was good There was blood all over the bed sheets and you could tell they had not been washed and the smoke detector was hanging by one wire from the ceiling
Old dirty, dirty carpet, walls, needs remodel bad
Horrible guest service. Unable to sleep all night. Kids running up and down hallways slamming doors. Pool had cans and pizza in it. Jacouzzi had sunflower seeds and cans in it. When I booked it said breakfast was included. It wasn't. When I some to management about all the above only response was I am sorry. No compensation for lousy stay and no rest. No changing our room to a quieter one. Next time I will go to a cheaper hotel. At least they try and make things right. Bad bad Hilton.
The service at the breakfast on the executive level was very poor.
Quick check in process Requested a great view when booking the room & received a room with a view of a tree outside.
romantic setting, isolated pool area on second floor, clean room, easy check in and out