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The view from the bar/restaurant on the top floor was outstanding! I thought the hotel was closer to Haneda Airport than it turned out to be.
spacious...... the housekeeping did not clean up the room well..... the many thing just like candy wrapper were still in the carpet.....
Very warm hospitality and very helpful Nothing
The bayside view was the hoghlight of the room I cannot list a thing that I didn't like
High quality of service, wonderful bay view, rich variety of dining, excellent room service, staff professionalism
The attention to detail made the stay so much better.
Swimming pool was great. Nothing very much.
Housekeeping was good Kept clean Staff were mostly helpful Quiet Near Shimbashi and Shiodome Stations Amenities were good Airport Limousine to Narita At check-in we were told we needed to pay for a separate room as my mother and my sister together with me are considered too old to fit in one room with two double beds. They said a larger room would be available that could accommodate the three of us together the next day but we would have to pay an additional 330 USD per night of stay! Our flight landed 11 pm at Haneda by the time we got to the hotel it was already almost 12:30 am, we were exhausted! Renting an additional room also costed the same amount $330. That's the option we went with for at least a day. We then booked a second room online for the subsequent 5 days for only half the price they asked us for upfront. It made little sense from a business perspective if they had let us upgrade to a one bedroom that would release them of two smaller rooms that they can charge more for. Internet is slow especially at night, can barely read the news. Air conditioning was weak in one of our rooms, I was sweating a lot.
We found the staff extemely helpful especially the guest relations desk went out of their way to be of assistance. The rooms where very comfortable. I was going to move to a cheaper hotel, but the manager organised me a fabulous rate for the extra days, so I didn't move. No
The JR Suite was amazing. Love the high floors and view of Tokyo Tower. Customer Service at the front desk was excellent. After we paid for the upgraded suite we were a lot happier. Initial room was very small and they put us on the floor with the business and fitness area so people were in and out on that floor. Room was very very small where our 2 luggage would not fit. My GF kept on bumping her elbows into the shower door and the sink as there was no space in between for her to do her hair and make up. We had to upgrade to the JR. Suite at a very high price. The JR. Suite was an excellent room. We didn't need the living room area but it was a nice adder. What we were expecting was a bedroom similar to the JR suite bedroom but never got it on the regular booking. Concierge needs to look into what he's doing more. We asked about the Robot Restaurant and see about making reservations for that Saturday Night. He booked the reservations but didn't realize that payment up front is required. When we go to the place we were turned away as it was full and everyone had paid in full prior to arrival. When I tried to explain to him I don't think he spoke English well enough to understand. I was not mad at him as we understand we are in another country with a language barrier.
Staff was very helpful. Easy access to a lot of places walking, taxi, or train (close to shinbashi and Shiodome station). Breakfast was 25 dollars per person and did not include much. No good breakfast around. Very surprised that English proficiency of staff was not that good.
Convenient location, quiet and modern room. Free in-room lan connection. Very friendly, helpful staff. Iron only available in laundry room (so you have to bring your clothes there - no place to hang them while you iron several shirts...). I find that the room is expensive compared to the Park Hotel next door (which is more modern and larger rooms...).
excellent world class hotel, friendly and efficient staff, located next to subway access and within 1km of major entertainment precinct.
hidden charges,such as table cover charges in bar on top of service charge and taxes!
Excellent executive lounge, great location close to many restaurants and the Tokyo Metro is a 2 min walk away.
The design of the room was elegant and modern, and it was very comfortable to stay in.
It was close to the station and some nice restaurants just outside the hotel. We stayed on reward points as ambassadors. We were treated appallingly. The room was average for the type of hotel we were staying in. The staff were quite standoffish, considering we had just come from Intercontinental Delete repeated word Bay where the service was outstanding and we could not fault a single thing it was a huge disappointment to be treated like this. When we went for dinner in the restaurant we were not even offered a drinks or wine list the whole meal and they forgot my meal altogether. When they cleaned the room they left dirty dishes behind. I never complain about anywhere that I stay but it was enough to taint my holiday. When we checked out they did not even ask us how the stay was. We are Platinum members.
near tokyo center. takes 60 min. to Narita. hotel staff is quick in attending to my needs.
Location, Location, Location. It is near to specially Roppongi and Akasaka Area. There are few metro lines near the hotel.
the hotel is great, big comfortable and very well located. rooms are nice although a bit small for 5 stars but i guess it is normal for tokyo. hotel staff was extremely nice and helpful. there is a shattle bus going from narita directly to the hotel and back.although it is not free it is significantly cheaper than taxi and more convenient than train.
Very lttle, plastic hotel without character, expensive way of hiding from japanese culture.. See above!
Location and service are excellent Everything in the hotel that is not part of the booking is very expensive, even by Tokyo standards.
Is there a star rating higher than five!? From the moment I arrived to check in after getting off of a cruise ship in Yokohama to the moment I checked out and said goodbye to the lovely staff in the lobby, I enjoyed every second of this incredible property. The views were luxurious, the rooms were definitely appointed, the club lounge and everything and anything I can need and more, and I will be racing back to Tokyo to stay here as soon as possible. I sale every luxury cruise line all over the world and this is by far the most hospitable luxurious stay I've ever experienced in my life anywhere in the world. There's absolutely nothing I would change, it was sublime! And that's coming from a New Yorker who stayed in some of the best hotels in some of the best cities across the globe and in some of the most luxury suites on the most luxurious ships on the ocean.
i had booked a non-smoking suite. the room had clearly been smoked in - an air purifier was by the bed when i got to the room. not cool at all. the fact that there are still smoking rooms that can be 'changed' into non-smoking? plus, had an issue with business card request. hotel itself is beautiful but dealing with unexpected issues not very good-especially for the price.
This hotel is located in the tallest building in Tokyo and it offers incredible views of the city! The rooms are breathtaking and I have never experienced such incredible, all encompassing service. The concierge offered us the best sightseeing advice and we had one of the most memorable dinners in their Japanese Michelin Starred Restaurant. Oh and there's a fantastic 24hr Grocery Store located in the super posh MidTown Shopping Center adjacent to the hotel. I have to also say that compared to other Ritz-Carlton Hotels I have stayed at around the world... this is by far the best of their Hotels properties! What I didn't like was that we had to leave so soon...
Room,nice bedroom Nothing
I very much liked the authentic 50's modern hotel and interiors…in a great location in Tokyo near the American Embassy.
Classic or dated, whatever your preference, but well maintained and spotless. Large rooms, for Japan. Staff is marvelous. Very close to the US Embassy and train stations. All staff speak English sufficient to get the job done. Booking through Kayak got a reasonable rate for Tokyo. Couldn't control the heat in the room, which was 79F. WiFi connects but can be erratic on mobile devices. Food in the hotel is outrageously expensive, but a 2 minute walk gets you to reasonable options. Gym is excellent but there is a substantial extra charge to use it.
My November stay in Tokyo was switched from Okura Hotel to Sheraton Miyako Hotel, because Okura was demolished in May this year for a new hotel building to be reopened in 2018. So all the evaluations given here are for Miyako Hotel. The hotel is excellent, very roomy and update. It offers all what a ordinary traveler needs and beyond. Its location is great right in the middle of several subway stations, only Meguro station and takaniwa station are within walking distance. But, scheduled hotel buses taking hotel guests to Meguro and Shinagawa station is an excellent way to help hotel guests move around. Do your homework and find out what time the airport limousine bus can take you from airports to Miyako Hotel before you buy airline tickets. Because the bus schedule is very odd. I came to Miyako from Tokyo Haneda Airport, the airport limousine bus only runs twice in the morning and once in the late evening (Good for red eyed flight guests). If you come to the hotel any time between those schedules, you need to find out what is the nearest hotel or subway stations to Miyako the airport bus can take you to, then take taxi from there to Miyako.
From check-in to check-out all the service was consistently excellent, staff were sincere and my room was comfortable and clean. Wish to go back soon. Not a thing to complain.
The up grade of our two rooms into 1 two bedroom suite is unforgettable! Nothing
Everything was Excelent!!
Hotel is connected directly to Shinegawa train/bus station and very near cafes, bars, shopping and convenience stores. Hotel staff was professional and great with answering questions about travel plans, recommendations, etc. Hotel design modern yet still very Japanese aesthetic.
The facility was great, the staff was very helpful, and the property is right next to public transportation. The food was pricey, there was no pool, and the district seemed more business oriented.
Great location (15mn walk from Ginza shopping area), very professional service, great rooms view (hotel reception located at the 25th floor, all rooms are from 26th floor and above)
I didn't spend much time in hotel but everything was OK. I like to drink coffee in the lobby and view from my room was fantastic - night Tokyo and Tokyo Tower. Very close to metro station and 5 min. on foot to Yamanote line. Additional "pro" Limousine bus to airport.
Smoking is allow at the lobby on the 25 floor and that turn me away from getting a drink at the reception / lobby
modern and well run - fantastic view from room breakfast was not included; paid more to check in a bit early; room was very small
Excellent room with ample space. Good seperate beds, nice view. Price of breakfast is high (2500 Y). This is not uncommon for Tokyo but still too much.
Extremely convenient location - walking distance to Ginza & Hibuya and fish market with easy access to subway & quick taxi trip to Roppongi NA
Location is convenient, bed was very comfortable, staff very friendly competent and helpful Pricey, bathtub a bit small
Enjoyed the artist rooms and luxury :).
Great city views, excelent location for ginza area and central tokyo
Great property, great location. Staff is super helpfull
Nice staff. Every staff member of the hotel is very helpful. I will come and stay in this hotel again. The location of hotel is very convenient. Overall stay in the hotel I can say is wonderful. Location
Loved the clean room and the value for the money. Also the location was good (although it is in a business district) - but very nice to be able to walk to several eating choices without paying for the high meals in the hotel. We also found the Mini-Mart downstairs very convenient to buy water and snacks for our 4 year old. The hotel is very accessible to the subway - walkable with connecting under ground passages. We stayed here with a 4 year old child - and were able to get a baby cot that sat flush with our bed (open rail on one side) so the baby could sleep next to us (at no extra charge). Overall the staff were great, helpful and friendly. I have a minor criticism for the hotel - I gave a fair rating for the Hotel staff because of our experience with the Concierge. She does not have the personality to work on this desk - the many interactions I had with here were polite, but not friendly or she didn't go out of her way to make recommendations or be overly helpful. She had a bit of sour personality (very un-Japanese), made me feel like I was bothering her with my questions - and in my opinion that leaves a bad impression of the staff - when in fact everyone else was super nice. However being new to Tokyo the Concierge is the most important liaison to us as we depended on her advise to get around the city.
Close to train/subway station. Lot of places to get a meal. Perfect variety for breakfast. Staff very helpful. Room a little small but, good enough. Overall enjoyed my stay Bed was like a rock. Pillows filled with wooden pellets. But I slept well.
The room was always clean; the breakfasts were awesome; the staff very helpful I extended an extra night and the fee was pretty high. Like double that I got on Kayak
I had a superior room which had plenty of space and a nice queen bed. Very modern room. The staff was very nice and very helpful with our bags. Nothing wish I could have stayed longer
Good location Friendly staff Immediately after we checked in to our room, my husband noticed an odor in the room and requested to change room. The staff was very responsive and put us in a different room right away. Unfortunately, the second room also had a very strong odor. It smelled like mildew. We just put up with the smell for the next 3 days :(
Overall, a pleasant stay. I was there on business and bought an extra room for my children. Clean, comfortable beds. I've had better breakfasts at other hotels. Very close to Shinagawa station. Quiet rooms and comfortable beds. Clean and pleasant. 7/11 in basement comes in handy for a late snack.
Hotel is located within walking distance to Shinagawa Station. Very nice garden and helpful staff. Have to pay to use the pool.
Value for money. Good breakfast. Airport limosinebus took much too long time from this hotel due to multiple stops. Faster/Better to go via nearby hotels with more daily departures and less stops underway.
Everything was very good.
Hotel staff excellent. Room super clean very day!! Very good position near Metro and train station. Good base for a shopping tour of Tokyo .
The atmosphere in lobby (1st floor) and lounge (14th floor). The breakfastbuffe. Very small room. No restaurants in the area around.
I was on a business trip visiting a company less than 2 blocks away so I couldn't beat the location. I got the normal room, which is small but had everything I needed. Rooms are modern and mine was clean. Hotel is dated. The lobby feels like the 70's or 80's and lacks a real bar reestaurant. The cafe in the lobby has a very limited menu of food and drink, particularly for breakfast. Would I stay here again? Yes for the same location/price balance I paid on this trip.
Good location, with easy access to subway / JR rail stations. Walking distance to Tokyo Tower. Buffet breakfast had a mixture of Japanese and non Japanese options. Guest lounge and internet station are nice and quiet Rooms were small, even in comparison to other hotels during our Holiday in Japan.
The staff is incomparable (then again, Japanese people have standards no one else in the world has), they were so on the ball about everything, from questions about the city, to housekeeping and in room massages, that this hotel in the US would cost 550 a night, and I only paid around 200. Japan is on another level. The comparison between Japan and the United States, is that there is no comparison. Everything was perfect.
Hotel staff were helpful, close to train stations, convenient location, clean small room, expensive
the staff at the hotel were very professional and very efficient. hotel overall is of excellent quality. it was more than what i have expected. N/A