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ข้อดี: Really a pleasant flight experience! The cabin crews are delightful!

ข้อเสีย: The Air Asia Penang self baggage drop was chaotic and utterly disorganized. Despite the long line, travelers with closer flight departures were given the priority to cut queue.

ข้อดี: Polite crew

ข้อเสีย: Check in at the airport was an ‘experience’. For first time travellers here make sure you go straight through security. A lot of pushing and queue jumpin so stand your ground! Flight was slightly delayed. No electronic devises could be used but hey, the flight from Bangkok is only 1hr.

ข้อดี: the efficiency and friendlyness of the staff simply fantastic.the journey was very short but everything from check in to baggage collection ran so smoothly.i will want to fly with this airline many more times.

ข้อเสีย: nothing

ข้อเสีย: It is one of the best low cost airline.Ground staff very helpful even the cabin crew were supportive

ข้อเสีย: 45 minutes in the checking queue. And long queue at the boarding gates. Please get your act together. All it takes is a little forethought and efficiency — not many people looking busy and doing the same thing.

ข้อเสีย: delay

ข้อดี: Service and staff were brilliant

ข้อเสีย: No in flight entertainment . Plastic pot noodles and rice could be changed to something more environmentally sustainable. Seats not very comfortable.

ข้อดี: Good service

ข้อเสีย: None

ข้อดี: BOARDING very smooth n fast...more importantly punctuation very good

ข้อเสีย: Value meal lousy (pocket pie)..both flight offer Same pocket pie,Rokki can't use at all..i notice cabin crew didn't check whether passengers apply seating belt at all.

ข้อดี: Fuss free Friendly crew Pay for service

ข้อเสีย: Tight seats Food comes in small portions Website user experience

ข้อดี: The boarding was fast.

ข้อเสีย: Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given.

ข้อดี: On time and very friendly helpful staff. Especially ground crew

ข้อดี: Very courteous service and yummy onboard food

ข้อเสีย: Delayed by 90 minutes You luggage got fully damaged Who will pay for that Bitter experience had never ever in any flights

ข้อดี: Seamless check in and check out.

ข้อเสีย: Everything was good. Can't complain. My legs are just too long to fit any airline seats comfortably.

ข้อดี: Got decent seats

ข้อเสีย: Couldn't web check-in, seat selection is paid Flight was delayed by more than an hour