Location. I liked the bigger of the two swimming pools although maintenance of pool area (as with everywhere else) very poor. However the pool was very clean. Shabby and overpriced. Poorly maintained and managed. As the photos on your website show it could be absolutely stunning but at the moment it is definitely not. Staff friendly but seem to accept low standards and total disinterest. We never received a reply to our email asking for twin beds when we booked through you; nor when I sent them an email driectly subsequently. When the extra bed was provided on our arrvial it was filthy and was very uncomfortable. And this was not a cheap hotel: E.G. it was far worse than the extremely nice hotel we had stayed in Chiang Mai which was half the price.
Beautiful for a spa/relax not really for families with small children. The breakdown of the hotel said that there was an Airport Shuttle from the Airport but this was chargeable and we had to pay for a taxi!
The welcome at the reception with a refreshment. Stylishly decorated. Rooms a bit small.Staff insisted too much on proposing a cabaret show in Patong beach.
This hotel is magnificient, the hotel staff is really kind and helpfull, one of the best place I've ever seen in Thaïland. I hope to come back there soon... My stay was to short
The customer service and the response from the hotel staff were good. There's room for improvement when comes to the breakfast choices. Not much variety. And not suitable for friends as there's no twin bedded rooms available. The deluxe room is rather cramp and noisy with rooster and construction working outside.
a beautiful presentation / relaxed atmosphere with a personal touch. Fabulous beaches / everyone friendly
We arrived at the Hotel at about 1130am and was blown away by the beautiful interior of the Hotel. Very nice touch on the welcome drinks and towels. We had to wait for our rooms since we arrived before the check in time which we totally understood since we are working in the Hotel industry ourselves and I am also with the Front Office (afom of the Fullerton Bay Hotel Singapore). We went to 1 of the f&b outlet and had a great brunch at the restaurant. To our very pleasant surprise, both our rooms were upgraded to the new wing (Suite rooms)! We were taken aback by the generosity and kind treatment by John, the gm, who met and welcome us while we were doing registration. All staff that we encountered were excellent; friendly and helpful. Nothing...everything was great! :-)
Very nice staff, clean rooms with the extra touch. Good location to the beach (with complementary chairs and towels). We believe the bars and restaurant are overpriced. Yes, the food is good - but there are numerous good places within walking distance with a significantly lower price tag. Also, the office has been neatly 'disguised' to such an extent that personnel in the office can not see the reception area and you often have to wait until someone else from the staff notices you and notifies the manager in charge.
Hotel appears to be run down and needs investment in good people - good management and staff - and also a financial injection for a refurbishment and upgrade.Staff have not dealt with nightly noise problem from thousands of screaming birds which keep guests awake throughout the night.Overall stay was somewhat disappointing and we we will not return. Scruffy appearance of beach club/reception area /main pool/cafe areas and poor facilities.Staff appear to be demotivated,management is not visible and the birds are more valued than the guests.When I complained at reception,I was asked to write a letter to the manager.The bird problem needs addressing and should not be dismissed in this way.
The Laguna complex is very convenient with a diverse range of hotels in one captive area and all an easy stroll within reach of the Allamanda as a base.The pools are very relaxing and breakfast whilst limited is a good start to the day as it is inclusive. We booked an extra bed in the room for our 13 year old and had to go to the booking.com actual booking to prove it was inclusive. They had not allowed for it despite the confirmation. They did honour the booking after discussion and proof.
Location, part of integrated Laguna hotels. Transfers bu Laguna boats is really good idea. We spend a lot of time and had lunches/ dinners in other 4 -5 hotels located on the same Laguna area. And paid extras. Poor breakfast, poor dining and all facilities are in bad condition. Everything needs upgrading. Hotel is splited by road ( heavy trafic ).Do not recommend !!
Warm staff, efficient reception. F&B outlets hardly patronised, breakfast was the same for 4 days without even small changes to the menu. Kids Club was closed. No in-house hotel activities.
the rooms forva family of 4 with teenage children are great value the best in Phuket so far greAt value for what you get the hotel is under renovation so we were on the golf side lagoona instead of the pool side ..second time there didn't get my welcoming drink this year and the rooms are being sold off as private accomadation it become a condiminiom.
most of our experience was amazing room service came in boxes from another location and wasnt good but the prices were high the only resteraunt open was breakfast till 11am.yes there were others at the other resorts but sometimes we wanted to stay inn.
staff very friendly and helpful,location good,boat ferry and bus transfers very quick and easy to other resorts and beach
The facilities were good. The accomodation was clean and modern. The staff were helpful and friendly. The location was quiet and peaceful. A more modern TV would have been nice, and perhaps a TV in the bedroom also.
The rooms were spacious and the shuttle service made things quite accessable. The service at the restaurant was not too good. There was one chef in particular that was very unfriendly. Don't know his name, but he was on duty the morning we checked out (14/4/2010).
The staff were extremely friendly & helpful and most spoke english very well, which made life easier. Upon arrival we were upgraded to a Deluxe Villa closer to the beach at no extra cost. Every evening the bed was turned down & homemade cookies left in the villa for you. The most amazing thing was on the day we checked out. (Check out was 12pm & our flight was at 6.30pm.) The staff securely stored our bags, arranged transport to Patong for some last minute shopping and then offered us the use of an unoccupied villa for a shower to freshen up before our departure (which was a godsend, considering how hot we were after shopping). No resort in Australia would ever offer you that kind of service (no matter what star-rating they were). My husband did complain alot about the extensive number of stairs we had to climb between our Deluxe Villa and the restaurants, pool, beach, etc. So I had to keep reminding him that the villas were set into the hillside for the fabulous view. Even though the food in the hotel's restaurants was wonderful, it was alot more expensive than other places that we'd been in Phuket.
The beach was beautiful and tranquil. The resort was very quiet. The bungalows were situated on a steep hill. You had to climb high stairs to get anywhere in the hotell or your room. Not what you want to do in really hot weather with children.Did not like the poolarea. The hotel was a bit run down. Not worth the money!
It's proximity to the beach is fantastic and the breakfast was quite nice too!The staff were courteous and friendly. The hotel is very dated..We have stayed at other hotels on Surin beach for the same money and the standards were a lot higher.It was not what I expected of a Chedi group hotel..or what I would expect of a hotel of that price in Thailand.Thankfully as it was low season we were upgraded to a superior cottage but had we remained in the hillside cottage I think we would have been aswell off to have stayed in The Twin Palms or The Manathai as the proximity to the beach would have been the same.The hillside cottages are litterally that...cottages on a hill set back from the beach,reception and all the facilities.
The private beach at Surin was excellent + staff of the hotel available for any assistance always A lot of stairs especially when I have to manage my daughter and baby troleys
The tranquility, the private beach, the positive and fair staff The deluxe room is a bit too small, and the light come in in the morning through the "bathroom-windows".
The place is fantastic...Location is very good... I recommend this very much to couples who want to be in an amazing location in the quiet...and yet 20 min away in a taxi from the live music and crazy life of night life Loved everything
What an amazing time my wife and I, and another couple spent here in one of their 2 bedroom suites. The entire staff have been the most friendly, kind, cheery, and welcoming that we have ever encountered in any other country. Everyone always went above and way beyond to make us happy. Would highly recommend!!!
The rooms are very comfortable, the staff is helpfull, the garden is very well maintained. It was a bit far from the beach, the reception was closed early.
Bungalows very nice and cosy, in quiet garden with nice swimmingpool Distance to beach (10-15 min walk)
The hotel is very nice. Staff is great. location is not the best
We stayed here for 5 days, beautiful hotel and we would definetly recommend it to everyone, it was quiet, beautifully laid out, clean, within walking distance to the beach and town and very comfortable, the restaurant which is on the hotel grounds is also very good.
It location next to saturday market. Got a chance to taste local flavor. My kids enjoyed the pool. A bit far from beach..15 mins walk. Would be nice if hotel provide feeder service.
We stay in the bungalow, quite big and well decorate. The swimming pool is nice and clean We stay in October, the restaurant was close, can not have breakfast too, the bar around the swimming pool also close. We can only sleep. Not easy to take a taxi and quite far from centre.
We liked the size of the property - small and personal. The management and their staff were very friendly. Lovely clean property. We didn't know it was near a Mosque, and the 5.20am chanting for prayer woke us every morning! But we got used to it and managed to get back to sleep.
The hotel was excellent and the food was out of this world. Very clean, everyone friendly and very efficient. Massage was brilliant, highly recommended. Pools and gardens were kept really clean and lovely. No but we have a compliant for Bookings.com. We booked a 2 bed apartment and a 1 bed apartment for our friends 4 months before our travel date. when we arrived the hotel only had 2 x 1 bed apartments for us and said they had informed you of this immediately upon receiving our booking but you never passed this information onto us. You told them it was upto them to sort it out with us, not good.
Very helpful It is clean and modern It is good for long stay the surrounding green and quite. Big enough swimming pool. Very respectiful and helpful staff. For sure I will visit it again. It is far from main road and shops, but I am not sure if they provide a complimentary ride to the main road since I did not asked them. The of the gym equipment need to be replaced.
The beach was the best part of this resort. Our room was directly on the ocean, and private pool was wonderful (tho it was never really clear). Our pool wasn't working properly the entire time we were there. There was construction above our cottage room, and it was difficult to use the outdoor shower without getting looked upon.
Very family friendly, with excellent facilities for children. The location directly on the beach makes in very convenient to switch between pool and beach.
Nice hotel, good facilities, although didnt know it all activities for kids would be run in Scandinavian!!! There is a nice restaurant just outside front gate called The Sugar Cane, great Thai food and kids menu, recommend you eat there at least one night. Also in hotel Fino was very nice restaurant. The La Tasca buffet was OK, but nicer to eat local stuff outside hotel and much cheaper, unless you are all inc. Nothing in way of English activities for kids, which they were looking forward to.