Central location difficult for car unloading in market street and small street lobby
location was great, the room was beautiful, friendly staff
Excellent central location, walkable to harbour and train station and monorail close by. 14 dollar by train to airport
perfect, with a first class concierge service
Totally I evaluate this hotel better than Grace Hotel nearby. Hotel's dining, serving Indian dishes every night is bit tiresome for the guest staying 10 days like me.
room, the staff, and the location were all great nothing
The location and the staff are about the only likeable characteristics of this hotel. I paid $249 for an Advantage room requsted 2 double beds only to be told on checkin that the room only had one double bed. I then had to pay $50 to upgrade to an Executive room (a better room apparently) I failed to see the value which also included free drinks at the bar from 5.30-7.30 and breakfast which was the worst I have experienced at any hotel.
Clan/tidy room Reception staff not particularly friendly
Very good, spacious bathrooms with a separate shower. Overall, hotels in Sydney are quite expensive.
Spacious room Delivery charges for room services
We enjoyed Sidney for WYD 2008 No. It was very comfortable.
Front desk staff were very helpful and friendly. I found the room expensive for the night, though understand it is likely the high season and also a Saturday night. However, I have stayed in many hotels much nicer for less in Sydney and internationally.....no real complaints though. I would stay here again for sure if the rate was more reasonable.
Beds were comfortable. Good selection at breakfast - although breakfast room very crowded on occasions. Bathroom was rather basic. Fairly long walk into the centre of town (although fairly convenient for China Town restaurants)
Great hotel , Very frendly staff
Closeness to the public transport and to dining facilities No
Location to Darling Harbour We didn't get the coffee machine as advertised ???? no big deal.
The bed plus the espresso machine
We found it was ideally suited being so close to the CBD and the many attractions in that part of the city. No
i found the staff at the Mecure very polite and helpful. the room was clean and well maintained, and we had a wonderful stay. The hotel was centrally located and very convenient. nothing
It was great being so close to the centre of Sydney. The staff were very helpfull and nothing was a problem.
The fantastic staff, who were very friendly and helpful. It was also great that I was allowed to check into my room really. I really appreciated it. The location of the hotel is also superb! I had trouble opening my door on several occasions. It often took several swipes of my card to access my room. I also was confused about the card required to access the fridge of food and drinks on my floor. The information I was given on check-in indicated that I had received one as a matter of course, but I did not get one and was worried about being charged $10 for losing something I never received.
Convenient location Bed uncomfortable
location, to shops/railway station, and efficient reception, courtesy from staff good value for money, for an overnight stay before flying out not to keen on having $50 frozen on our bankcard account
Great location Tiles in shower need good scrub,carpet dirty. workmen started renovations at 7am in room next door and woke us up.upon mentioning this to reception at checkout,the person at checkout didn't seem to care
all roung good budget accomodation with neat clean facilities with helpful staff. Close to rail transport a nd walking distance to cbd
Location--close to Central Station. The bed was really uncomfortable. I hadn't slept in nearly 24 hours, and I could barely sleep on this bed. The rest of the room served its purpose moderately well, but was in desperate need of a bit of color/an upgrade.
Fantastic location, 2 minute walk from Central Station, it was good value for money, in essence, the hotel did what it said on the tin. Room was smaller than I would have liked but for the price, I can't complain too much! N/A
Location The walls were very thin. I could hear other people's t.v.'s, talking on their phones etc. I even had the extraordinary experience of sitting up in bed watching tv and getting a massive bump in the head from the people in the next room hitting the wall. I was pushed forward like when you stop suddenly in traffic! Certainly a first for me!
The price was very reasonable and the facility was really good. The location was perfect. It was located in the main street, Gorge St, and it was really convenient. As it is located in the center of the city, there are so many shops around this hotel and I could go and have meals easily.
Very convenient to central station and for the free bus to Circular Quay
Excellent. Strongly recommended !
Basically, the only good thing about it is that it's in the city centre. It's expensive, ugly, uncomfortable, low quality service and food.
Good location No complementary bottle of water for guest
I've been coming to Sydney my whole life, and always wanted to stay somewhere with a harbour view. (Family lives way out of town.) This was the ultimate harbour experience, waking up to the sunrise over the Sydney Opera House is something I will never forget. Spent more time in a hotel room than in any other, just watching the view. Staff were friendly and very accommodating without being either sycophantic or condascending, top job all round.
the harbour view from the room
We really enjoyed every second of our stay and we highly recomend this hotel to any one going to Sydney
Excellent location; friendly hotel stuff; very comfortable room.
location they were working on the room next to mine and it was quite noisy
The welcome at the hotel and particularly at Reception was most impressive. Every staff member I encountered was so professional and friendly. For the price of the buffet breakfast, I have certainly enjoyed better in Sydney city hotels and as I was entertaining a guest one morning, I was a little disappointed with the presentation and the selection.
Location was fabulous. Harbour view a real bonus for country visitors. Luxury at an affordable price. Friendly helpful staff. A little disappointed two members of hotel staff unable to point us in direction of a very well known nearby seafood restaurant. In fact when finally assisted by a doorman we ended up walking 30 mins out of the way when restaurant was in fact a a simple short walk of between 5 -10 mins away from Four Seasons.
Every member of staff we encountered was courteous and helpful. The rooms were well appointed & clean and the bed very comfortable. We wanted to extend our stay and the hotel made this very easy.
centre of city Disappointed at being given a ‘Smokers’ room. Were not asked what our preference was regards smokers or non smokers at reception. We assumed, wrongly, that we would be given a non smoking room.
comfy bed, good breakfast buffet, friendly and helpful staff very small rooms, not also spotless clean (bathroom), not much bath products, no fresh bottle of water, no slippers etc.....
Stunning views of Opera House,Harbour and Bridge.Great position from which to explore city.Friendly and helpful staff. Nothing,we had a wonderful stay.
The location of the hotel was great. The Mantra 2 is located on George St., which is the main street in downtown city. The hotel is located less than three blocks from the Opera house, ferry port, the rocks, and Coles supermarket. What a place, what a staff!
Excellent location with very comfortable accomodations for a family.
Staff, rooms facilities were excellent and I would recommend this hotel to family and friends.
Good location. Staff were friendly and helpful. Room was large and comfortable.
The staff were great the location was great. The oven and the dishwasher was covered in mould. We did not use the kitchen as it was very dirty, the bathrrom was not that clean neither.
Central location, close to shopping, entertainment, food etc. Additional request included in booking request was not actioned - or even acknowledged. When requested, was acted upon poorly.
ordered room service for myself and friends on my 2nd night. The food was so bad I did not eat or drink anything further during my 10 day stay.
was pleasantly surprised at the amount of applicances we got for a studio room. perfect location. 24hr reception i believe.
Professionalism of staff. Twinings teabags. Good sound insulation from other rooms. Beeping noise from a nearby garage roller door or something similar. Our room smelt of cigarette smoke and there was an unemptied ashtray on the balcony so we asked to be moved, this was professionally handled by reception desk. Saw one staff member lighting up a cigarette within a metre of front door of hotel one evening, and it is supposed to be a non-smoking hotel.
convenient location housekeeping staff knocking at 9am on the day of check out?!
I loved everything from the location of the hotel to the luxurious rooms and the beautiful architecture! The service was excellent! Nothing.
The hotel is a a great facility and in the middle of downtown Prices in all of Sydyn are extremely high. Parking was outrageous
The location is great. The hotel is close to everything from shops, supermarket, office, parks, restaurants. The room is spacious and the bed was very comfy. Two towels of 4 were badly washed. They still have some stain in them. Breakfast could use more variety for the price they are charging. Some staffs at the conscious were not friendly.
TV in the shower! Nothing
Hotel staff were very helpful and catered to all needs, the location is excellent for shopping & night clubs.... and the best was the Buffet Breakfast
Staff were helpful and friendly. The pool was well-maintained. It's a really convenient location to shopping and food. Nothing really
It was my wife's 60th birthday and the little extra touches they did made the stay all the better. Great Hotel.
Quality hotel. Valet parking was efficient, rooms were as advertised i.e. clean, modern with a relaxing feel air-conditioning noisy when actually trying to fall asleep
Outstanding and polite service; rooms were serviced as we indicated a desire with the appropriate "light" and excellent Executive lounge!
Great location, some staffs were very nice and helpful During my last day I called for Bell to pick up my belongings but I waited 15mins and no one turn up so I end up carried them down myself.
Gym and Executive floor accessorites Nothing
The spa was out of order for our last day
The courtesy of staff and its location The rooms are quite small and the drains in the showers don't work well
Good customer service. Slightly long check in time.
Great staff. Clean well appointed room. Swimming pool andfitness room a bonus. Airport shuttle good. Restaurant food so so and over priced. Not many other food options.
The location to Sydney Kingsford-Smith airport was very good. The lobby was well kept up and the bell service was quick to unload our bags and bring them to our room. The bathroom in our standard room was well designed, including stone/granite counter tops and new(er) showers and toilets. Room includes a mini-bar. The room was a bit dated (e.g. the lights and fixtures) and the carpet was a bit worn. The mini-bar is a bit expensive, but that's my own fault for using it! The only remaining gripe is that the airport shuttle is not free, it was $6 per person. Also the shuttle stops off at the domestic terminal first, before going to the international terminal, so factor that in when planning your arrival time to the airport.
Great facilities, good service, good location. Room smelt on cigaretes on ckeck in.
Close to the airport Friendly staff Clean Good price Exercise room No restaurants near by other than the two owned by the hotel.
close to the airport. rooms were clean and comfortable the temperature controls did not seem to work in the room. the restaurant staff were difficult to communicate with in English. food was ok but not great - overpriced for the quality
It was comfortable and clean and for the purpose of convenience, it was right at the airport. Found the breakfast buffet a little short of staff. An omelet we ordered, never did come and there seemed to be no one to ask about it around.
Pleasant room, quiet, helpful staff
Good facilities, good restaurant, nicecasual bar, good bed, quiet rooms for airport Pillows - feather werent soft went really hard - need a choice
Comfortable Room, Friendly Concierge/Front Desk Staff Fish n Chip prices too steep....$26.00 for two bits of fish and semi warm chips!
The restaurant food was actually pretty good. I know it's a USA type of complaint but there was no ice and my room service request for it didn't arrive for more than an hour until I then called back and bought a can of soda pop, which arrived thirty minutes later.
the hotel was great. No problems at all. the only issue is that the rooms were fairly small, but the hotel is in a big city, very close to the airport.
Everything was clean and well kept. I didn't like that there was no complimentary wifi. I can understanding having caps to minimize streaming but it would be nice to have some basic browsing ability.
Staff very helpful No pool. No bath. Found an old shoe under the bed. Not so clean.
Convenient location, clean, modern There was a significant construction project blocking the front entrance and the street in front of the hotel during our stay.
Free upgrade at check in to a room with a harbor view None
Centrally located, spectacular water view, balcony for fresh air which is so rare for hotels these days. The poor positioning of the shower head and shelf must be a mistake. You need to stand flush against the wall to have a shower.
everything, loved the old world style, the staff are excellent, in fact we intend returning again soon,
The location was perfect, the staff were friendly and helpful and it was good value.
wonderful position for sightseeing,oldest hotel in the rocks,with the oldest pub two doors away. Next street our cruise ship was docked so we were able to walk on board our ship with our luggage. fantastic no
The location was good as it was near where our cruise ship left us and the Sydney Bridge as we did the tour. Also, handy to the Rocks weekend markets. The renovations had not been completed and we had not been notified that the lifts would be out and that there was no airconditioning. The ceiling fan was noisy and the bathroom fans from other rooms continually woke us during the night.
Good location; decoration; the building; nice and attentive staff. A more generous breakfast.
Great location We should have been warned that currently the hotel is being refurbished. Perhaps when done it will be alot better
We chose the wrong time to visit the Russell Hotel, as renovations were going on. However I am sure that in a few weeks time, when they are finished, it will be a very comfortable place to stay. Excellent location.
Location, ideal for the Rock's and access to transport links of Circular Quay. Noisy, room described as cosy, meant tiny! Furniture as old as the hotel. No mirror in room (complaint from wife). Receptionist (Elizabeth) quite rude when dealing with complaints from many quests. Refurbishment work still underway
I liked that breakfast was included, staff tried to meet our needs, the jelly beans, and every one was very friendly. The stairs!!!
The location was good, walking distance to circular quay. The location was good, walking distance to circular quay. Small room, no chairs, expensive. We were brought breakfast to our room and expected to eat it there but there was nowhere to sit or put the tray, just the bed and the floor. No sign of the Acacia restaurant mentioned on the web site description. The hotel was effectively a building site and outside our room everywhere was coated in dust. No normal hotel facilities and we weren't told about the small guest lounge, in which we could have eaten our breakfast.
the location Our bed was tiny. I am 5 foot 9 and my husband is 6 foot 2 and both of us had feet hanging over the edge. Very uncomfortable. It was also located right next to the vending machines which were noisy.
close to shops and places of attractions
The room was not very clean
Room was clean and well laid out - design of room made it easy to use. The bed was very hard
the location is good. You can explore the centre of Sydney easily by foot. I think it was quite expensive for the equipment which is very basic.
we did not have far to walk to area ie shops,sydney opera house etc some where to get a drink in the evening at the lodge
We were looking for somewhere close to public transport and also within walking distance of the shopping centre. Travelodge has both. We were very happy with our stay and the room was perfect. You must remember this is not luxury accomodation, it is convenient and affordable accomodation. The room was very clean and was serviced as well ( i did not expect that). For the price we paid I would give it 10/10. thank you for a wonderful easy time in a busy city. We chose this hotel for the rate and the location, its perfect.
Poor hotel staff, poor service and rates not always as posted.
Good Location The first room i got had a very very bad smell that didn't go away ... the hotel stuff tried to put some machine there to get the smell out and it didn't work so i had to get another room.
Stayed the night here in order to get to the airport for a morning flight. The room was clean, staff was friendly. Overall a good place to stay. Would definitely stay again. Like others have said, free wifi is a joke. Was able to download my email and that was it. Also, the elevators were pretty slow in the morning.
I loved that the hotel was such good value for Sydney city centre. The staff were really helpful and friendly and the room we stayed in was of a very high standard which was cleaned daily. Nothing
The staff were very friendly and very helpful. We really felt comfortable during our stay
The location was ideal for sightseeing. The staff extremely friendly and helpful. The room was really clean and comfortable. The food was good but a little bit on the expensive side.
I found the staff in general to be helpful, which made the stay enjoyable. The location is also very good for people visiting Sydney. The hall way on the 6th floor smells like death and mold. Also to have as many rooms as you do and only two staff on the front desk makes for a long wait for check in and check out.
Great location right opposite Wynyard Station (where the homeless people sleep at night). The hotel is fine but a bit tired. A three star hotel that charges as though it is a four star. (Not sure what the official rating is).
It is centrally located Staff and particularly management were unpleasant and arrogant. Had a long discussion as we discovered that they charged, upon arrival and without asking our authorization, our credit card with $ 100 for presumed hotel charges. Insisted this is invariably done in all hotels in the world. This after we had totally prepaid our stay in cash. We chose to pay cash as the hotel charges 1.
I didnt like the fact that it was advertised as a room with a park vei, that i had to pay extra for. But all I could see of the park out my tiny window was the train terminal entrance.
nothing in particular position
The food & rms were wonderful
Staff so friendly - made my stay more memorable.
The reception staff were very friendly and efficient coupled with the room service staff who were professional, courteous and friendly. With many people at breakfast it was obvious the staff had difficulty coping with large queues, tables not set properly, inattentive staff.
professional staff and attention to detail and cleanliness
My husband and I had a fantastic one night getaway. It was amazing, service outstanding and relaxation perfect.
The staff were amazing, the best hotel staff I have come across in Australia
Great hotel location affording some rooms great views. Excellent bathrooms, comfortable beds. Lots of people obviously love it - maybe it helps if you upgrade to the Horizons Club, though I don't see why you should have to, especially as these rates not always on offer. Reception shambolic: no welcome, no porter, no offer of help with bags, no offer to join loyalty programme, told me the Shangri-La in Singapore is tired and needs updating! No apology for not correctly processing reservation. Horrible view of motorway toll booths. Annoying things in the bedroom like unplugged lamps, missing glasses, grubby hotel directory. Food and beverage not good. Saturday night the locals all book up the top floor restaurant and fill up the adjacent bar. Reserve days in advance or you have no chance. For a drink this leaves the Lobby Bar. Neon-lit chilled food cabinet, no music, no atmosphere, bright lighting. Nasty. Only available food outlet The Cafe. Horrible buffet. Dreadful, expensive, over-rated.
the fact that it was central to what we wanted to do We did not stay long enough to make an judgments
Location was great. No WiFi access in rooms. Seemed to be charged for every little thing. Example: Internet access in the lobby business PCs cost $2 for 15 minutes of internet use.
It had all the basics of a normal hotel, nothing special. I thought the staff were not very enthusiastic when I checked in. They just seem to be going through the motions.
The location of the hotel in relation to the other venues to which I was required to visit. This is not a dislike, more of an unpleasant observation. The room and corridors had an air of mustiness about them. Maybe as simple as the carpets need cleaning/freshening.
Convenience to city and rail network The TV was next to useless!
Staff, beds Room, ambience
Great location but pretty basic accomodation. They would not allow early check in. No wi-fi in rooms.
Close proximity to metro station and that is it. The facility is dirty, Hallways were vacuumed maybe a year or longer away. Large pieces of trash remain in hallway for days. The room service is mediorcre. Literally, they only change towels and straighten the upper most layer of the bed. They do not even tuck the sheets in. They never vacuum the room or wipe surfaces. It is disgusting at this hotel. Cups and glasses used are rinsed. My tea cup remains stained with tea residue that can be easily wiped when I ran my finger over it. When I complained to the front desk, I was told that room service is sourced-out and that is why it is lacking (this is not my problem, I need a clean room). I would never ever ever stay at a travelogue again, and more specifically this hotel at Waynyard. It is very shocking that a hotel which costs a good amount of money is lacking that much.
Excellent location in Sydney. Good lunch special.
Location centralized to many must see places in Sydney
the staff were very helpful,the food was good , the location was perfect for our purpose . no problems
The location!! It was only a short stroll to all the main attractions. We were not informed about a deposit prior to arriving and so that was an inconvenience for us. Other than that, it was perfect!
Location was fantastic Everything was very clean and worked in both the rooms and the rest of the hotel Wifi was somewhat spotty and slow. Would have liked the fitness center to include a larger variety of items instead of just a few treadmills and some light weights
the size of our room, the cleanness, the old fashion decor, easy to get to , in the middle of the city
The King Single bed was soooo comfortable, Bar 77 was excellent and breakky was great Not really
This is a great hotel! We also stayed at the Intercontinental, but the The Grace is actually alot nicer. It has a unique ambience and feeling to it with the old building, mixed modern/classic interior and sublime staff.
Staff were pleasant and very helpful especially when I relaised I had left something in my room, The room itself was medium in size but it was clean and the bed was very comfortable. The location was central especially to shopping and close to Darling Harbour.
clean comfortable room good location to CBD..the very friendly and competent staff theywere all very efficient .They made you feel welcome and such pleasant manners great staff nothing
Very comfortable bed, room quiet although located on a busy road. Unable to change the temperature of the A/C which for us was too cold.
Continuous hot water The pricing for 'room service' I find to be quite over priced and the service in the breakfast cafe area is very slow.
An excellent centrally positioned hotel which is comfortable, friendly and the cafe on the ground floor is great. Would like some packets of biscuits to have with a cup of tea in the room!
The men at the concierge went above and beyond to help us. I truly appreciate everything they did to make our stay pleasurable.
Very good value for money - all was as expected. Rooftop pool a bonus. Grace cafe, staff and food fabulous.
Most comfortable bed in comparison to others including Sheraton on the Park. Staff were friendly and helpful. Being invited for drinks by the hotel.
CLOSE PROXIMITY TO ALL MAIN ATTRACTIONS.
friendly and helpful staff, good location
Service was excellent,staff very pleasant and helpful. Food was first class and reasonably priced. Nothing
We asked to hotel concierge for the morning call at 5:30am, but we did not get any phone call from the hotel concierge. Ii is indeed disaponted. I hardly miss the international fight.
Convenient location to city attractions. Breakfast prices were way too high. I paid $158 U.S. dollars and the breakfast prices were $18 to $26 US dollars. Overall I enjoyed my stay as the room was clean, quiet and comfortable.
Proximity to Central Quay Bland decor
bed is old, sags in middle. Room is old, needs a refurb. "Atrium" means no view at all.
Stayed at the Radisson for one night on our way inbound from Canada to Melbourne. Lovely hotel, in the heart of the CBD. Close to the Harbour and ferries, the Opera House, slight trek to Darling Harbour but very central. Rooms were clean, modern and spacious. Also, took advantage of the breakfast buffet before or flight the next morning which was quite good but pricey $25per. The porters were exceptional, always attentive and helpful with the baggage. Would definitely recommend this hotel. Only a couple of hiccups, we arrived in the morning and even though check in was at 3pm they said we could check in at 1130am. When we went to pick up our room keys they kept putting us off with “ready in 5 minutes” until noon. Just tell us noon, we would have gone for a walk. While we were waiting in the lounge for our room there was some construction going on in the restaurant, didn’t make for the best of atmospheres.
The staff were fantastic - very friendly without being stuffy from frontline to cleaning staff. Great location - right between central shopping & circular quay.
Lovely room and great location. Upgraded, but that cost $60 per night. Nothing really, although room service meal was fairly ordinary.
The staff were very courteous.
the hotel is ideally located with shops, attractions and ferries all within easy walking distance. Staff were very helpful. The breakfasts were superb. Room was very clean tidy and well maintained. Sound proofing was good. All the staff from the room ladies, concierge, doorman, reception, cooks and anyone else we encountered were so helpful and friendly.
Sumptous, extremely helpful and friendly staff, fabulous location, great food, relaxing bar, everyone so kind and genuine, comfortable bed Yes - did not like leaving!
The building is beautiful!!! Arranging a 12pm checkout to only be called at 1120am and asked what time we were leaving?!
We thought it was terrific, great location, loved The Bar and staff We had issues with the staff cleaning our room who missed things and cosnsistently forgot to leave thinks lioke breakfast menus
Excellent location, staff and facilities. None
The hotel is ideally situated for visiting tourist attractions such as Circular Quay, the Rocks, the Bridge and the Opera House. Across the road from the hotel are the Botanical Gardens. This is a 5 star hotel and the interior and service reflects this, I did not eat at the hotel so am not sure whether meals are value for money, there are many restaurants and cafes close at hand to suit most budgets. The rooms are very spacious and well equipped, tea and coffee and fresh milk were replaced each day at no extra charge. Overall a very enjoyable stay. The only critisicism I had was that like most hotels the beds were rather hard.
All the staff were very professional and helpful. I had overpacked so needed to send home some items. They found a suitable box for me straight away (within 15 mintues) and brought it up to my room. They were also efficient in organising transport.
I liked the spacious, comfortable room size, the cozy atmosphere, the location of the hotel which makes it easy to explore Sydney's most famous attractions and the helpful and fast service at the reception/concierge desk. The service during breakfast was a bit slow, e.g getting coffee, refilling the buffet took very long.
the friendliness of the staff
Wonderful room Nothing
Large, well appointed rooms and bathrooms. Excellent staff, very responsive to your needs. Beautiful facility that was a comfort to return to after spending the day seeing the sights around Sydney. This hotel is in a perfect location, close to the opera house and ferries yet far enough away to be in a tranquil setting, across the street from the park. If we ever return to Sydney we wouldn't consider staying any place else. There was nothing not to like!