Overview
×
Your browser will soon be unsupported by KAYAK.
Update now and keep on travelling with us!

The Alana Surabaya
Best Cleanliness

Jl. Ketintang Baru I No. 10 - 12, Surabaya 60231, Indonesia
+62 318 286 818

฿ 1,743+

Overall guest ratings

8.7/10 Excellent
Based on 1,409 reviews

Review highlights

  • 9.5
  • 9.1
  • 9.0
  • 5.4

Good to know

  • Impressive bathroom
  • Spacious rooms
  • Clean rooms
  • Clean hotel facilities

Nearby

    show all

    About

    The Alana Surabaya offers an airport shuttle (available on request) for IDR 275000 per vehicle one way. Guests can indulge in massages at the spa, and international cuisine is served at Oryza Coffee Shop, which is open for breakfast, lunch, and dinner. There's an indoor pool and a poolside bar, and rooms at this upscale hotel get the details right with free minibar items and rainfall showerheads.

    Less More
    Hotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Business centre
    • Internet
    • Concierge service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Indoor pool
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Non-smoking rooms available
    • ATM on-site
    • Laundry facilities
    • Laundry service
    • Child pool
    • Bar/Lounge
    • Cable or satellite TV
    • Coffee shop
    • Pets not allowed
    • Designated smoking area
    • Storage available
    • Free valet parking
    • Wedding services
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.7 Excellent
    Based on 1,409 reviews
    • 9.5 "Perfectly clean."
      9.3 "93% said rooms were clean."
      10.0 "100% thought it was clean."
      10.0 "100% said the bathroom was clean."
      8.2 "Clean pool, said 82%."
    • 9.1 "Excellent value."
      8.1 "81% were happy with the price."
    • 9.0 "World class service."
      9.8 "98% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
      7.9 "79% said the reception staff was great."
    • 8.8 "Comfort level is high."
      9.2 "92% thought rooms were spacious."
      9.3 "93% said the beds were comfortable."
      10.0 "100% liked the big bathroom."
    • 8.6 "Rooms are great."
      9.3 "93% said rooms were clean."
      9.2 "92% thought rooms were spacious."
      8.3 "83% were happy with the bathroom."
      9.0 "90% loved the minibar."
      9.3 "93% said the beds were comfortable."
      7.8 "78% appreciated the modern rooms."
      10.0 "100% said the bathroom was clean."
      10.0 "100% liked the big bathroom."
    • 5.4 "Location is acceptable."

    Overall rating

    8.3 Excellent
    Based on 380 reviews
    • 9.6 "Perfectly clean."
      9.5 "95% said rooms were clean."
    • 8.8 "Rooms are great."
      9.5 "95% said rooms were clean."
      9.4 "94% thought rooms were spacious."
      8.4 "84% were happy with the bathroom."
      9.2 "92% said the beds were comfortable."
    • 8.8 "Good value."
    • 8.6 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
    • 7.7 "Good breakfast."
    • 5.6 "Location is acceptable."

    Overall rating

    8.5 Excellent
    Based on 394 reviews
    • 9.6 "Perfectly clean."
      9.4 "94% said rooms were clean."
      10.0 "100% thought it was clean."
    • 9.2 "Excellent value."
    • 8.9 "Great service."
      9.8 "98% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
    • 8.4 "Rooms are great."
      9.2 "92% thought rooms were spacious."
      9.4 "94% said rooms were clean."
    • 6.9 "Breakfast is mediocre."
    • 6.8 "Food is average."
    • 4.9 "Inconvenient location."
      0.4 "Not enough parking facilities, according to 96%."
    View all review categories

    Overall rating

    8.1 Excellent
    Based on 267 reviews
    • 9.6 "Perfectly clean."
      9.4 "94% said rooms were clean."
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.2 "Excellent value."
    • 8.9 "Rooms are great."
      9.4 "94% said rooms were clean."
      9.3 "93% thought rooms were spacious."
    • 7.7 "Good amenities."
      7.4 "74% thought the building was wonderful."
    • 5.8 "Location is acceptable."

    Overall rating

    8.2 Excellent
    Based on 366 reviews
    • 9.6 "Perfectly clean."
      9.4 "94% said rooms were clean."
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.2 "Excellent value."
    • 8.7 "Comfort level is high."
      9.4 "94% thought rooms were spacious."
    • 8.6 "Rooms are great."
      9.4 "94% thought rooms were spacious."
      9.4 "94% said rooms were clean."
    • 7.0 "Good breakfast."
    • 5.7 "Location is acceptable."
    View all review categories
    Good to know
    "Impressive bathroom"
    "Spacious rooms"
    "Clean rooms"
    "Clean hotel facilities"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention

    Photos
    Map

    Map