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Good location, kind and friendly staff, good room (roomsa re in renovation process, so some may still be old ones) The room was in corridor repair area with chemical smell, breakfast is not as good as cost it, hotel parking area is small and difficult to park.
Very pleasant staff. Good car parking arrangements. Within easy walking distance of the city centre and main attractions.
I like the different type of cheese present same breakfeast for 4 days. Pork sausages only ( muslim doesn't consume pork would suggest chicken sausages which can be consumed by everyone) more hot plats in breakfeast
The folks here are responsive and helpful. The hotel itself is within walking distance of all the sights of the old town. Nice modern rooms, great breakfast in a clean, well-kept environment. Parking in their garage was made much easier by the gentleman who knows how to handle the tight spaces. Cindy's (at the desk) recommendation for dinner was outstanding. I would definitely stay here again.
The room was totally renovated and very clean! Very spacious and comfortable! In addition, I switched our room dates a couple times and the staff was very, very nice about it! The maid tried to open our door at 8:00 a.m. and then let it slam shut. Also, another hotel worker was slamming the doors in the morning when he was looking in a closet that was directly across from our room. That woke me up and was really annoying. The maids should know before hand which rooms are taken and which need to be cleaned and are unattended without slamming doors! Breakfast not included and the hotel is not exactly in the center, more like 3 or 4 blocks. Also, the bathroom had no shower curtain, hence the water everywhere and the door was wierd. It was a frosted glass sliding door, which was nice but it generated a lot of light (which was not good since we had our kids and it lit up almost the whole room when in use).
All staff was very good attitude.
Good reception, convenient location. Clean and well equipped rooms. Mind staying at the 1st floor as the constant sound of I guess the generator? in the garden may irritate you after a while.
Close to Strasbourg old city. Rooms are clean but old fashioned. Breakfast room was hot as a sauna......crazy!
Very nice atmosphere, friendly staff, good location convenient parking, but you have to book in advance
its central location, garage parking - very good for an over night stay and an opportunity to look around the city
5 minutes walk to the centre of Straatsburg
location near to the city center and the railway station the two door entrance to the room and the carpet
Convenience to train Did not like the restaurant we were sent to ( can't remember name but it was on the river and very Alsatian)
breakfast very small room
Checking in was quick and easy. Staff spoke good English. Hotel directly across from station, very handy as we were only staying one night. Big bathroom and great view from hotel room. Breakfast not included in price but there are plenty of cafes etc nearby or you can get some food at the station. I would stay in this hotel again if visiting Strasbourg. Breakfast not included in price but there are plenty of cafes etc nearby or you can get some food at the station.
been upgraded on the first night the breakfast. Pay 15 € more for the same room on the second night, booked afterwards
Breakfast included, comfortable bed and no noise due to extra door and double windows. The classic room is much smaller than the higher priced room and has a shower instead of a bath.
Very clean with a beautiful lobby. Front desk staff was very friendly and helpful and also spoke English. Hotel is close to Petit France and across the street from the train station. Very convenient. Breakfast is plentiful and good. The shower was too small without any shelving for personal items, i.e. shampoo, conditioner, razor, etc. Public parking is located down the street, although it is cheaper for hotel guests. I guess this is to be expected for a downtown hotel.
I really appreciate le Grand Hotel for its location (just a few steps away from la Gare Centrale de Strasbourg) , its modern design and the clean room. Staffs are very kind ! There is not a business center where I can access to Internet !!! But Wifi works well in the room...
There was a beautiful bathroom in the suite (Privilege) and the room was very spacious and comfortable. Excellent location right in front of the railway station.
Great location if arriving by train Breakfast not as good as it was on previous trips (no hot milk with coffee), Price seems to double when parliament is sitting.
Works in progress both inside and outside the hotel; obsolete, smelling bathroom; windows that don't close well; lamps that don't allow reading.
the room was very clean, hotel staffs are very kind. the room was small, but ok.
Great location, comfy bed, trendy, free drinks apples and candy, nice breakfast, friendly staff. Remodeled rooms but on the small side.
Very good location, very good buffet breakfast, small but comfortable room, free WIFI friendly personnel.
The staff was friendly, curteous and very helpful, The room, although very small, was clean with ample storage. The hotel is located on a side street and it would have been helpful if we had known that beforehand; even with a GPS, it was hard to find. The location, just across from the main train station, was central and it was easy to get around.
The location is great being so close to the old town. However, I booked 10 twins but when we turned up (only around 5 p.m,, not late at night) we were simply told "Sorry, we only have 6 twins. The rest you have to take double rooms!!" I think there should be some guarantee about getting what we book through booking.com.
Great location, friendly staff, decent breakfast and the building is renewed. The rooms are way too small.
Newly renovated, clean, good location. Very good 2 star hotel.
Clean, modern rooms and trendy atmosphere.
very close to the station, the price included breakfast the room was small
The location was excellent. The room was too basic for the price and the TV channels wewr very limited. Breakfast could have been better as well.
I am safisfied with the hotel. Everythings was OK, excluding the price. The rate was high.
very convenience as hotel is located right in front of the station. we could hear the conversation in the next room! although there were a shower curtain, there were no bathtab nor separated from the floor so after using, the floor was soaked with water!
A very comfortable location; a nice environment and neighbourhood. It would be good to have an electronic teapot in a room.
Location brilliant and staff very friendly and helpful. I was disappointed on the size of the room. For the price and the way it was shown in the photos online I thought it would be bigger than it was.
That it is near the railway station The decor of the lobby.Looks sloppy.Reception staff was courteous but lacked warmth.
The location ! In front of the train station, close to the city center ... Perfect :)
location very basic, no air-conditioning, no fridges in rooms
I liked the location of the hotel and the interior design of my room was truly stunning. I arrived at 1 pm and my room was not ready. I arrived again at 2 pm and my room was not ready. I had a meeting in Luxembourg and had to leave my belongings with the staff, which was not comforting for me. I also needed to take a shower but since my room was not ready I couldnt do so. When I arrived later at night, I had a different woman at the desk who was unpleasant and rude to me. I did not care for her tone with me and felt that she was very hostile. I do not know about you, but when I pay good money for a hotel room I do not appreciate being treated as an imbecile. If the people that work at Mercure hate people, perhaps they should not be working in customer service. I had problems with the Wi Fi as well.
Location Asked for a double bed was given 2 singles. Car park was 10 minutes walk away and Items in the room were not replaced daily
Unfortunately, I came away with fleas which must have been hiding in the pillow of the bed and was badly attacked and discomforted by the experience.
Nice, cosy and close to the railway station
Location, location, location
The location is good and it is clean and tidy. No. Basically, everything is okay.
The room was clea. There is a good, free access to Wi-Fi. Apart from that the loction is really convenient.
good location, nice staff, quiet rooms
Everything was all set. A city book pass was provided that was very useful. Having WFI was very good - I needed to use i.
Clean, good value - no particular frills but just the job for a short stay in Strasbourg
Good location, friendly staff. The drain in the basin is not working properly, very slow.
The location was pretty convenient because we could walk to everything we wanted to see and do. The rooms were extremely small. We brought our pack and play for our 1 year old, and had to switch rooms because the room was too small to fit the pack and play in it. They also say that parking is available, but the parking is 3 blocks away.
The hotel staff was very polite and excellent. Nothing
It was clean. Old hotel, TV now working...
very clean. Good location
good location just outside the central station, big rooms internet was broken when we were there and they didn't do anything about it they just said " we don't know"
Location is very good. The staf in the reception is very kind. We didn't have any problem. The room was a little bit small and bathroom too.
The hotel is very close to the train station and tram station, so it's quite convenient to go to downtown and sight spot!
Close to city center and station. Good heating, hot water, clean. Nice receptionist. Parking discount (7Eur per day) Pretty small room and bathroom.
Very nice, friendly staff. Breakfast was excellent. The mattress sagged. Also, street noise was constant. (Not the hotel's fault. Our windows were open.)
friendly welcome and location No
The hotel is conveniently located closed to the railway station and the city centre. The staff was very friendly and helpful.
The hotel is very close to the train station with reasonable prices.
the internet they need somebody that speaks english well
Perfect Location ..just 4 mins walk from Gare de strasbourg station. Hotel is busy throught out day n night so no problem in check in as we arrived around 1:30 am in night. Room was very clean . all basic amenities provided. Nice bathroom . hotel staff spoke good english and were helpful. Breakfast could have been better. We payed 8 euros per head just for 2 croissants. No bread to toast also . may be its just french culture b/c we faced the same issue in Paris.
Cheap hotel near central station. Sometimes a little bit noisy because of other guests.
Location, very helpful and kind staff, price TV cahnnels all were in French
Close to the station, good beds. Lots of low, wooden beams in my room, I kept hitting my head. Also, as soon as I closed my window, I would smell the smoke drifting up from the bar, even on the 5th floor. The bathroom was tiny and not very clean (and the toilet seat fell off on the first evening).
In front of Train station and hotel was clean. Receptionist is not always there.
It is easy to access from the Rail Station and only 5 minutes from the centre of Strasbourg and Petite France and a huge variety of food shops and cafes and other shops in the vicinity The hotel is popular with young people and school groups and at times was quite noisy but this did not disturb my sleep. I could not access the free wireless with my Mac and the staff could not help with passwords or advice.
everything is OK
The location of hotel is excellent, the price is very good. A good place for accomodation for people, who are staying in the city for a short time, who arrive late night.
I booked Le Bristol 5 minutes before I visited there, because of the train strike. It was to be my one day trip and I had never thought I would stay in Strasbourg at the day. Le Bristol is just one minute from the station, bus, and tram. So I decided. Finally, the staff at the reception was kind and polite, and supported me a lot, with speaking in English. It made me feel ease. Thanks. Wi-Fi didn't work at the room. I could use it at the lobby.
The location is very good
I particularly liked the breakfast. Fresh strawberries every day! Also the insulation seems to be very good as I did not hear much sound from other rooms nor from outside when the windows were closed. The carpet in the room is a bit old.
I liked that my room was ready before the check in time and the location was very convenient. The room was really overpriced and the facilities certainly did not match my expectations.
morning shift - staff was very helpfull ( older man ) fire escape exits not accesible / obstructed / under repair
professionalism of the staff, atmosphere of the dining room dimensions of the room and corridor, lamps (reading is quite impossible), absence of a shower curtain
Very easy to find from railway station; near bus and tram routes; near enough to tourist centre of Strasbourg.
I thought the front desk personeel were very nice and accomodating. The room was nice, not a great view but for a last minute booking at discount it was fine since we were touring the city most of the time. Very happy to see you allowed pets at no extra charge. We will use the Bristol again:) Can't complain about anything
the location is good, close to station and city centre Shower gel is not replenished. If you use up the small bottle, you are not going to get another one during your stay...
Convenient to railway station and city centre Large number of noisy students staying on the first night
Convenient to both train station & sightseeing: adequent for stopover stay
It's a cosy place with a friendly personnel ,in avery convenient spot A little touch of rennovation in the interior (corridors etc) and a lot at exterior.
The restrautant was closed at dinner time.
Comfortable and well managed hotel. Rooms a bit shabby but clean. Good location near train station and tram.
friendly staff, spacious room, good location the hotel-restaurant has no longer restaurant and that should be posted in the announce
situation close to the main station the room is very small
This is an excellent family hotel with great service, nice people and a truly wonderful dining room. Top value for money. there was nothing that we did not ike.
Staff were pleasant. Good location
The hotel was close to petit france area, so very convenient for visiting the christmas markets. Hotel staffs were very nice and welcoming. The building and the room needs a bit of renovation. They are so old and lack sense of clenliness although I could tell that the cleaning is done properly. Tough the price is not that expensive, I still thought it doesn't worth the money..
wonderful staff, great English, very helpful. Stairs would make it impossible for handicapped, made carrying the bags a slight problem.