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Good location, very helpful staff, decent size room
location nothing really
the decor or the hotel is unique. I felt like I was in a small quaint city...not a big metropolitan area like DC.
The staff were extraordinarily kind and helpful with always a smile. The gap between the two single beds, which were easily moved . other than that nothing else bad to report
very friendly staff & a very nice room
the hotel was central and very warm and cosy price could have been better at least for breakfast
Receptionist could have informed us of Son et Lumiere as we were only staying overnight
everything is perfect it is an excellent hotel nothing
The location in the centre of Strasbourg. Very hot in rooms, breakfastroom and corridors
The location was very good to access famous places in Strasbroug easily. Alss the receptionists were speaking good English. It would be good if the check-in time is ealier. 4 pm seems to be a bit late.
Central position, ideal for walking to the main tourist attractions an restaurants. Close to the shops. Very nicely decorated in the main public areas and the staircase has beautiful glass motifs on each floor along with very attractive ceilings and furnishings on each lobby. The lounge is very nicely set out and we were impressed by the decor throughout. Nice touch is the loan of the hotel umbrellas by the main door if it's raining. Very difficult to locate as it is on a non- motorised traffic street and the satnav in our nearly new Volvo XC60 was totally useless once we reached the centre of the city. By luck we parked in the correct underground carpark accessed by the tram interchange at the Klber Square And a short walk to the hotel thereafter. The hotel will provide you with a discount ticket for the underground but we were not certain that it worked for us on leaving yesterday morning so remember to ask reception for the discount ticket. We understood that the hotel has its own carparking facility and when we asked about this we were told that it had to be booked at the same time as the room.
Its ratio price-quality is just amazing. Maybe it's a little far away from the city centre.
Location is close to highway which makes it noisy
cleanliness the smell of paint that was outside: they must be repairing smth
Easy to use tram to the city center. Very good value for money Does not have air conditioning.
every thing is wonderful, except the location the hotel is difficult to find
The manager was speaking English, German and French when we checked in, which was fun... and the breakfast buffet was great as well..
The staff was extremely helpful and the rooms (although small) cosy and very clean. Very good value for money!
very comfortable and clean rooms bed is very good) nothing
confort, cleanliness, good position on Strasbourg map, very nice staff nope
Nice welcome, provided a map of Strasbourg and some recommendations. Room small and basic but modern and clean, with flatscreen...good for the price and for exploring the city. Well located..initially it seems out of the way but is actually perfect as there is free parking and easy walk along the river or tram to the city centre. Decent restaurant too. Room (and bathroom) on the small side
The hotel was so conviently located in teh beautiful area of Petite France, amoung beautiful old buildings, flowers and the water. Plenty of local cafes and restaurants close by.
friendly staff, excellent room, good price no
The room was large and comfortable, with windows that opened and we had a toilet in a seperate room We were literally above water flowing under our room (Strassburg is known as the Venice of France). There was a computer set up downstairs to access the internet free. The breakfast was quite expensive for a meal when you don't actually feel like much to eat (22 Euros per person) so we ate at a cafe literally around the corner from the hotel for a fraction of the price. Wifi in the room was also expensive, so we didn't use our laptop, just the public computer downstairs.
The location, the installation and design of the lobbies and rooms (excl. bath-room) The Sauna is poorly installed , and not in line with the norms used in the rest of the hotel. The Sauna was overheated (110°c) and hotelpersonnel would not correct the temperature.
This is a fine hotel. The designers were more interested in design than in comfort or practicality. The bedlamps are charming but do not cast sufficient light for reading. The mirrors are ludicrous. One cannot see one's face or hair in a triangular mirror. As so often, the shower faces in the wrong direction, spraying out into the room.
great location and very pleasant staff bathroom and toilet needed better ventilation. no water provided
the location is perfect, personel nice and surroundings great. -
location, services night front office manager not particularly welcoming
A lovely spot and a classy modern hotel.
Comfortable layout of room and good location We had the suite at the back of the hotel with a view of a parking garage.
The rooms were very elegant, and the hotel staff were extremely helpful and attentive. The location was also a plus.
Best Hotel in Strasbourg -
The on-site parking service. The hotel in general offered quality staying experience while close to centre. Poor room service during the night with half of the menu choice not able to be served.Too expensive minibar. Came back one day at 4pm and the room was not serviced.Enviromentally consious cards saying 'how to leave towels hanging if not for washing or how to leave a card on bed if you don't want your bed sheets changed in order to save the environment' implies significant savings on hotel operating costs. According to my own reasoning these savings should be passed on to guests through lower prices.
very nice staff. location in the centeral price of breakfast
Central location. Very tastefully decorated hotel and the superior room was very comfortable. Gorgeous bed. The room's air conditioning in Strasbourg's hot and humid days was essential for those of us used to cooler climes. Breakfast was very nice and staff very pleasant and helpful. The noise of water through pipes from surrounding bathrooms did wake me up in the morning but wasn't too off-putting. A bath would have been nice.
Poor service and cleaning
This is a fine hotel in the center of a spectacular city. The staff were always cheerful and helpful with any needs I had. I would absolutely look to stay again next time I'm in Strasbourg.
I made my booking on booking.com and received a conifrmation mail. Following day the hotel contacted me and stated that they could not get the money from my credit card and stated i need to react within 24 hrs. It was a difficult situation to manage the bad communication between the hotel and booking.com. Following my email to them, the hotel accepted to keep the booking without any payment till my arrival.
Our stay was perfect, from begginining to the end No bad comments at all.
very friendly service, location in the center, valet parking, excellent breakfast buffet.
Exquisite, that's where I'm gonna stay when in Strasbourg.
I was happy with everything. I was happy with everything.
location to old center of town, able to walk to all tourist sites room at night was too bright, needed darkening shades to keep street lights out
Location was outstanding and the room was large, comfortable and reasonably priced. We didn't endup having it but 14 euros for breakfast seemed a bit much!
every thing was perfect. but breakfast was'nt including price. But it should be.
cosiness, silence in corridors and stairways too much smoke in the breakfast room, no drinks in the fridge
Excellent location. Interesting view onto the main street. Calm atmosphere. Pleasant breakfast facilities. Lovely staircase. Helpful and friendly staff. Very clean and comfortable room. There was a wine tasting session in the lounge one evening when some of the tables and armchairs were reserved. This meant there were not enough armchairs for guests who were looking forward to a comfortable seat rather than a bar stool. I think that the unused mezzanine area in the bar would have been an ideal place for the wine tasting.
Wonderful staff and clean rooms. Easily accessible from the train station and also to the major squares. Helpful reception staff were able to direct us to interesting spots and tasty bistros.
very noisy ventilators of airconditioning outside of building
personnel at reception extremely courteous and helpful; room was quite adequate and a good value
We enjoyed the tastefully renovated rooms (incl. wifi), the friendly staff and the convenient location (close to old town/shopping area & station). n.a.
Great location. Double windows that helped to reduce the street noise. Really nice staff that helped for reserving tables from restaurants. There might be some improvements in breakfeast...
Small but interestingly decorated bedroom. Fun lobby. Lovely front desk and restaurant staff. Shower flooded the bathroom floor and, if I had not thrown all the towels down, it would have flooded the bedroom as well. They were surely aware of this as the shower head was positioned facing the wall. Once it was turned to focus the water downward, the flooding began. Room 308.
AMAZING LOCATION Almost exactly in front of the cathedral. The room was nicely decorated, and very clean. I think it is a True three star as opposed to a three star that is really a two as you often find in Europe. Very difficult to find if you're driving! Much of the area surrounding the hotel is pedestrian only, and your GPS will get very "confused" because it can not guide you anywhere near the hotel itself. If you drive, look for a paid underground parkin lot.. (Parking Gutenberg at Gutenberg plaz is the closest to the hotel)
Good location for tourists and business travelers; close to the Cathedral, restaurants and public transportation. The breakfast (13 euros) was too expensive,
Excellent location, adjacent to the cathedral and convenient for city centre facilities. Staff friendly and very helpful. Rooms decorated and furnished in 'traditional' style are relatively spacious and very clean. Bathroom spotless and well serviced and maintained.
Extremely helpful desk (perfect English), nice restaurant/cafe, extremely convenient location to the sights, nice rooms, even A/C. Just be aware that you'll have some walking to do from the train station, but you can cut 3/4 of the walk by taking the tram, or you can cab it to within a block.
situation close to the center poor breakfast
Good location with excellent service from the staff day and night. Defintely stay there again.
Good Service and Location No Coffee Making Facilities
Perfect location and all hotel features were good or better. With tram a very short walk away, you could go anywhere with ease. Rooms have double windows for sound control.
very good breakfast, staff very helpful and considerate, excellent position for intended purposes bed not very comfortable as it was a camp bed, the hotel is very full of decorative objects which is nice but you cannot move. Bathroom not ajoining.
The one receptionist, Lucy, was fantastic; she was very helpful and pleasant. Breakfast in the hotel was made available as an option and when we were asked if we wanted to partake in the breakfast service, we declined and indicated we would make our way to the City for breakfast or brunch. Both days we requested coffee and tea in the lobby since none was provided in the room. We were then charged the full breakfast service upon check-out. We questioned them we they gave us our bill and they then deducted that charge but then charged us $7.00 each day for the coffee. Typically, coffee and tea service is made available in the room, and when it's not, it's provided free of charge.
Personal attention, very relaxing and familiar environment
Very comfortable rooms with beautiful furnishings. The wi-fi connection had no signal on higher floors.
It was quiet and it had a personal touch Wider range for breakfast and the choice for dinner
Very clean rooms. The beds were so comfortable. The staff was very friendly.
The very friendly and cosy atmosphere (like being in a private house) with personal treatment.
Beautiful building, and excellent service.
It is a very well-kept, clean hotel with an outstanding staff. The hotel is located in a nice section of the city. The hotel GPS coordinates are accurate. Strasbourg is a lovely city. The hotel needs to improve the wireless coverage to the rooms.
quiet and comfortable, friendly welcome and very close to European institutions
Absolutely remarkable building, refined luxury, one of the best places I've ever stayed at, in a city distinctly lacking any other competitor. OK, the breakfast fruit juice was disappointing
This is a full 10-grade hotel. If you like hotels with a charm - that`s the one in Strasbourg. The restored old inn building is just beautiful with a number of old beams kept around. The staff is remercably kind and helpful. With a booking.com rate the price - quality ratio is just amazing! The location is also great - in the vicinity of all the touristic/shopping attractions in the city! Be aware of the fact that by car the entrance of the hotel`s street seems closed - there is a low intercom box on the left-hand side and you have to push the button - the reception puts the hydraulic pillar down for you ;-)
the service, the room
Lovely room, complimentary bottle of wine, excellent breakfast Privacy was lacking due to windows of other rooms facing ours. Noise from people drinking in the courtyard.
The location was excellent (2 minutes walking and you are in the centre of town) as was the friendliness and quality of the staff. The hotel is an excellent blend of modern interior design in a historical building. The rooms were roomy and comfortable (in particular the beds). Quiet location.
Location is perfect Staffs are super friendly and helpful Comfy bed and nice room
The hotel is in such a picturesque place, and traditional. A truly wonderful place to stay. Only room service available for evening meals. Would liked to have sat and ate downstairs socially, in such a beautiful hotel.
We booked early and found a very good price for our room. The fairytale-like hotel is a recently restored 16th century Alsacian construction, complete with exposed wooden beams, contrasting very nicely with all of the modern amenities (very clean new bathrooms!) The staff was very welcoming, and most spoke French, English, and German. They recommended and reserved a great restaurant, and also reserved us a taxi with no problems. Wifi is pay-only, but there is a free to use computer, with printer, near the lobby. The bathtub/shower really needs some sort of curtain or glass partition to avoid spraying water everywhere, but one can make do.
They had renovated a very old building very carefully while including excellent modern facilities. It was hidden away within walking distance of the old town, it was quiet, a real treat, one of the best hotels we have stayed in. For the price the breakfast was rather limited, although they did have fresh juices and excellent coffee
The hotel was lovingly restored, it is in a beautiful old building but offers nonetheless all the latest standard. The staff in the hotel was friendly and helpful. Somehow, the athmosphere in the room was a bit sterile. The light in the bathroom was insufficient by far. The room was too small / simple given the price per night. Also, the breakfast at EUR 22,00 per person was way too basic. Half an hour before the end of breakfast, there were no more refills on eggs etc. There was too little personnel to clear tables in the slightly too small breakfast room, so plates and other dishes would be piling on the tables.
Everybody was very nice and attentive. Great location, nice and clean room. I recommend this hotel.
Very pleasant staff. Good car parking arrangements. Within easy walking distance of the city centre and main attractions.
5 minutes walk to the centre of Straatsburg
location near to the city center and the railway station the two door entrance to the room and the carpet
The folks here are responsive and helpful. The hotel itself is within walking distance of all the sights of the old town. Nice modern rooms, great breakfast in a clean, well-kept environment. Parking in their garage was made much easier by the gentleman who knows how to handle the tight spaces. Cindy's (at the desk) recommendation for dinner was outstanding. I would definitely stay here again.
The room was totally renovated and very clean! Very spacious and comfortable! In addition, I switched our room dates a couple times and the staff was very, very nice about it! The maid tried to open our door at 8:00 a.m. and then let it slam shut. Also, another hotel worker was slamming the doors in the morning when he was looking in a closet that was directly across from our room. That woke me up and was really annoying. The maids should know before hand which rooms are taken and which need to be cleaned and are unattended without slamming doors! Breakfast not included and the hotel is not exactly in the center, more like 3 or 4 blocks. Also, the bathroom had no shower curtain, hence the water everywhere and the door was wierd. It was a frosted glass sliding door, which was nice but it generated a lot of light (which was not good since we had our kids and it lit up almost the whole room when in use).
Close to Strasbourg old city. Rooms are clean but old fashioned. Breakfast room was hot as a sauna......crazy!
its central location, garage parking - very good for an over night stay and an opportunity to look around the city
I like the different type of cheese present same breakfeast for 4 days. Pork sausages only ( muslim doesn't consume pork would suggest chicken sausages which can be consumed by everyone) more hot plats in breakfeast
All staff was very good attitude.
Very nice atmosphere, friendly staff, good location convenient parking, but you have to book in advance
Good reception, convenient location. Clean and well equipped rooms. Mind staying at the 1st floor as the constant sound of I guess the generator? in the garden may irritate you after a while.
Good location, kind and friendly staff, good room (roomsa re in renovation process, so some may still be old ones) The room was in corridor repair area with chemical smell, breakfast is not as good as cost it, hotel parking area is small and difficult to park.
Location, boutique style Front rooms have great view of Cathedral but very noisy most of the night. Bells are lovely but too loud and too early.
location, interior design, staff size of windows, at least room 66 is poor and the unhappy combination between cheap furniture in the room and the beautifully decoreted bathroom
Fantastic location right on the cathedral square with views from front-side rooms. Rooms were functional and sufficient for short stays, larger-sized flat-screen TV a nice plus as well as bath instead of just a shower.
Being right in the centre of town Occasionally a bit noisy when the pubs turned out
The location was fabulous and the hotel very nice. The room wasn't anything spectacular, but clean and fine. The staff was also efficient and pleasant.
good location to go everywhere for sighseeing View from the room is so good but noisy during the night, should be taken any measure for the noise and there is no lift to the 1st floor, it is hard to carry laggages.
The hotel's location is excellent, as it's directly across from the principal site in town, the cathedral. Rooms facing the cathedral have a wonderful view, but late night revelers on the square can make sleeping a bit difficult at times. I thought that the trade-off was worth it though.
Location was excellent, staff were extremely helpful, in a beautiful city Small room, no tea making facilities
It is located just in front of the Cathedral, and center of the old city. The drive and parking direction is not clear, actually cars are not allowed to reach the hotel, have to travel with luggages for at least two or three hundreds meters. You may either parked in a open public parking(which is closer) in right side (facing catherdral) or in underground parking facing cathedral but have to walk longer. Also to reach the lift have to move luggage somewhat one floor up, and depends on your particular room, may move luggages half floor down.
The location is perfect for a weekend in Strasbourg. Our room's view of the cathedral was definitely worth the trip.
Loacation in the city Nothing
everything, staff was nice, helpful, room very good for the price and location, breakfast was great
I really like the bedroom, spacious and cosy at the same time and well equiped. The hotel is very central, and this was really the best for me. i'd appreciate more english breakfast than continental breakfast.
Really a central position, 100mt from the cathedral with an underground parking 50mt away.Nice and convenient Ours was a smoker room, and smelled like that, while we would have preferred a non-smoker
The bed!!! I could actually sleep, and that is major bonus. The hotel was quiet and somehow dignified Getting connected to internet was a serious problem that was solved only the very last night.
Good value for money in excellent location in centre of Strasbourg. Helpful and friendly staff. Free internet access. Limited choice at breakfast. No facility for toasting bread.
Location location location . Awesome location in historic district. Just a couple minutes walk to Cathedral. Clean hotel lobby and room very clean Bathroom very modern and my 10 yr old daughter loved the rain showerhead Has a new renovation feel Staff very nice and helpful as a tour guide ask for the tour map Room size not an issue no its not huge but it wasn't tiny either Ask for parking lot location . Sundays you can park on streets for free overnight if you can find a space that saves $30 Make sure you walk city at sunset it's amazing. I heard the boatride at that time is breathtaking My daughter thought elevator door shut too slow. Had to put something!
The hotel has a very good location. When I came back to a hotel at 3:00, cleaning of the room had not finished yet.
The room booked was on the ground floor with 4 big windows on the street.. I asked for an another room and had to pay an higher price for a room which was on the 3rd floor, but did not appaer to have a higher standard than the ground floor one
Great location, good value, friendly Air con broken
Just perfect! The hotel is located in the very historical centre of the city, two minutes walk from the car park and close to the main tourist attractions. Especially welcoming staff, large modern well-equipped bedroom, spacious bathroom and copious breakfast. Great value for money.
Good location, good price and a nice hotel with good and likable hotel staff. The breakfast could be more exciting.
Staff were very friendly
Location, very central Very nice staff Tiny room ( standard) Breakfast almost empty after 09.30
Room were in a quite good condition. Good noise insulation. Air conditioner. good ratio price/quality.parking area closed to the hotel. parking fee should be reviewed and lowered.
Very convenient to the old city attractions. The room was very small.
The location is perfect to visit Strasbourg city center. It is too expensive for the quality that we got. The entrance to the hotel was dusty. The room is spacious but it is old. I prefer the firm mattress, so the soft mattress of the hotel did not suit me. There was a tile in the bathroom which did not fit well.
Rooms were very clean, hotel breakfast was very good and value for the money. Location was also good, very close to the petit france. Parking was very difficult, very small space. Bathroom can use some renovation.
It was a very charming hotel in a nice location It was super hard to find, Strasbourg is very confusing and the entrance is on a pedestrian area.
The room was to cold at night, so I slept very bad.
Everything was so good, especially the room was very wonderful.
great staff very difficult to reach by car
Very convenient to have a small kitchen which was very well equipped. Location was very good for exploring Strasbourg on foot. Design was modern but very comfortable. Hotel staff very pleasant and helpful, from reception to housekeeping. Electrical outlets are only operational when the key card is inserted, so you cannot charge small appliances (cell phone, laptop, camera batteries) when you are not in the room. GPS information on how to find hotel is not accurate (on a pedestrian street), so pre-arrival information on where to and how to reach the hotel and park would have been helpful.
Best value for money I have found in years of travelling. Everything worked perfectly and with no hassle. Helpful and polite staff. Right downtown but our second floor room out to the yard was still really quiet. No complaints whatsoever.
I enjoyed starting a day with refreshing breakfast of the hotel with very well organized and clean kitchen. Personel was very kind and friendly.
Excellent location for exploring the old town. New apartment with nice kitchen. Markets on Place Kleber a few days of the week for fresh food and vegetables No hangers or hooks/ shelves for storage.
Very nice and friendly reception staff. Strange smell in the corridor; too small room for such price.
Everything was new, rooms recently renovated, the location is extremely comfortable They failed to produce a proper invoice (said that neither the headed paper nor the stamp of the hotel had not arrived yet, which made me suspect they were actually not authorised to open yet) and my complaints (as no payment office will accept a peace of paper with no credentials) were answered with a "I know this is not a proper invoice...," instead of offering to send one later by mail or e-mai
The location of the hotel was very good.
The room was clean, compact, well equipped and comfortable and centrally located
Hotel was quite good. Also the amount of extras in the room were more than satisfactory (cooker, iron, just useful stuff like that which for this price I hadn't expected to find in my room). Design of the room was also according to standards, maybe even a bit above. The person at the reception wasn't much helpful. Felt like she was just sitting there to earn her money and not much more. Her English was rather poor as well.
The room cleaning policy is strange.
Small, quite and comfortable hotel in nice location Lack of bar/food facilities other than breakfast
Close to city center...air conditioning Air conditioner dripped constantly, no maid service on our rooms the day we stayed there.
Great character, friendly staff, comfortable room Need shower curtain!!!
Cleanliness of our, Comfort, Value for money, Location
Central location, nicely designed rooms. We had 2 rooms on the second floor. These rooms are unsuitable for light sleepers because they are too noisy. Part of the noise comes from the tram service passing just outside the hotel. Much worse is the noise coming from the breakfast room which is prepared between 5am and 6am - the parquet floor and aluminum tables and chairs (and the person preparing the room) make an enourmous amount of noise making any sleep past 6am impossible.
The friendliness of the staff; the efficient use of space, parking lot, Wifi, good location, quietness
great beakfest :-), cleanliness of our room in bathroom there was no ventilator (suction-fan)... and it was very difficult to park a car in garage (narow way)
Good staff, easy for the station
Good city centre hotel with well-designed rooms and excellent breakfast.
The rooms have an internal corridor - so the actual bedroom is away from the door and the main corridor of the floor - this is good because you don't hear any noise from the lift (my room was directly opposite it) - nor other hotel guests. Location was also quite good. The toilet and bathroom were in separate 'rooms' which I found a bit strange given that there wasn't even a handbasin in the toilet 'room' The water pressure on the shower was awful if you wanted a remotely warm shower. When the water was cold - the pressure was great - as soon as you turned it to warm/hot - it trickled out. This is not at all helpful if you are washing long hair!
room was comfortable, quiet, bed was really nice breakfast wasn't that great. and quite pricy. Should be included with room. Parking was not good either.
Attractive hotel in excellent location with
Location --- Service --- Friendly staff No
Wonderfully central position although quiet. Atmospheric old building and very interesting rooms
hotel is charmful (belongs to the german romantik hotel chain) improvement suggestion: provide tee boiler in bedroom
cosy rooms, nice breakfast
Everything. Staff very friendly and helpful, the room very nice and clean. At any time, I would come back to this hotel and can only recommend it. In the morning, the heating and warm water was not working in the whole hotel due to a technical problem - this could not be solved before our departure. But this is "force majeure". I asked for a discount due to this and got it without problem.
The location was excellent. The steps were a little difficult especially with the luggage. The dark corridors just before you switch on the lights are unsafe in my opinion.
Friendly staff, excellent location and a very attractive inner courtyard. If travelling by car the car park was just opposite so ideal for transporting luggage.