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The staff were trying very hard to make up for the short comings from the hotel facilities. The rooms had a smell of dampness and the location of the hotel was in the busiest night spot in Malta. You would probably enjoy this if you were a teenager, however at our age it was a bit too much to bear.
Comfortable and well equipped There were problems with interent connection, lack of access to TV channels and the air conditioning started leaking in the middle of the night.
Amazing property! Wonderful service and very delicious food at two hotel restaurants, I would absolutely stay here again! The staff was wonderful, some of the best service I have ever received and I travel all over the world!
Quiet at night even though in St. Julian's; View from the balcony is nice; Spacious rooms; Rooms need renovation; New towels need to be purchased as the ones available are already worn-out; Type of room whether twin or king should be clarified upon room reservation.
The fee upgrade to a junior suite, the friendliness of the staff upon arrival The overall impression given by the hotel is not the one of a 5 stars, from the bed and furnitures of the room to the various common spaces and pools. It looks more like a 4 stars or a very good 3 stars.
very clean and a good position none
Suitable location, our room on the 10th floor facing the internal garten was quiet with comportable temperature without using any air conditioning Cleaningness of the pool, the pool area, toiletts and showers.
Surrounded by buildings under contruction. No view at all.
A very nice sea-side restaurant Paranga. The room really smells - that wet sort of smell embeded in the old sea-side hotels. Very annoying.
good gym facilites but it is not a 5 star hotel by international standards. room was not cleaned until 7.30 pm on one occassion and rest of stay usually after 3pm. did not replenish tea and coffee supplies had to ask ofr them each day. no hotel dressing gowns provided as stipulated in literature(telling of facilites) that was missing from room unitl 2 days before we left.
Not enough pool. DIdn't like the area it was located near.
Large and quiet room, nice decor, location next to the bay. Very good Thai restaurant. Poor quality of breakfast. Pooor quality of dinner in the main restaurant. Sheets were not changed daily. Very aggressive communication such as "you mustn't touch anything in the minibar or you will be charged a fortune". The hotel blocked 400eur on my credit card for two weeks.
Staff were all v. v. friendly, location, breakfast is one of the best Hilton breakfasts I've had, pools, good offer on the spa on a rainy day. Room cleaning was not up to scratch, it was of the 'lick and a promise' variety. Bed changed only once during 7 nights' stay, @ €415 per night...Housekeeping walks straight in without knocking, which is really not on. Car park is a very strange affair with hidden lifts and level 5 inside the hotel is level 0 in the car park, utterly confusing.
The pool area and sun deck and very nice, and the food, especially breakfasts were superb Extremely noisy neighbours, playing load music late at night
amazing choice of breakfast! great location and nice pool area. Great being able to sit outside for a drink in the evening. towels and bed a bit hard, decor old fashioned - could have made more use of fabulous position
the staff where very nice polite and helpfull, the entertainment was good and the bar at the deck was excellent
Scenery was pleasent but it was a little bit uphill slope to climb! The hotel. Generally if I go to malta I would prefer it again.
Just returned from Hotel Hilton Malta feeling very relaxed. Hotel was great with excellent restaurants on site and within walking distance at the marina and nearby Spinola Bay,
the atmosphere was great and relaxing and the staff was extremely helpful and friendly the water was a bit expensive...make sure that you purchase it from the grocery next door....bottle of water in hotel cost euro 4.5
The executive lounge was very good for breakfast and pre dinner drinks, felt that it should have stayed open for after dinner drinks.Good location. Access to certain parts of the building required changing lifts.
A very good hotel with good facilities. Clean and accommodating staff. May be a little difficult to access sea due to sea conditions. However, 4 large swimming pools available
Friendliness off staff, excellent service and food, comfort and ambiance of hotel
Absolutely everything - from check-in to check-out! The staff were professional and genuinely friendly. The room was large and comfortable and we had a side view of the pool and the bay. Even if we had a minor problem or question, it was immediatly taken care of. The indoor pool and the gym was excellent, as was the steam room and sauna. Breakfast was yummy, drinks at the bar were classy and the one dinner we had at the hotel was delicious. The gymand indoor pool were not open til after 4pm on New Year's Day (after we had checked-out).
Clean and nice hotel. The Reef Club was not open, and they did not inform about this. Even the staff at the orher pool did not know there was such a club! It was supposed to open next week, but seeing the spot, I doubt it...
The hotel staff made the stay pleasant. Enjoyed the lobby bar/restaurant with live piano undertainment in the evening. The wardrobe facilities including the sauna by the indoor pool needs upgrading. The fact that it also is used by none hotel residents makes it to much public. Quite a few people were making their full morning toilet.
did'nt a room with full sea view even though start of season
Wonderful hotel, excellent facilities and friendly staff.
The staff and facilities at the hotel were excellent. Very clean hotel and helpful staff. The lounge bar with piano is gorgeous. Can't say anything negative about the hotel.
Staff are excellent - very friendly and helpful Very Very poor value for money compared to the Intercontinental just round the corner. We stayed in a Tower room which leaked water from the rain and required a new carpet. For the same money at the Inter we could have stayed in a family room and used the VIP lounge. Breakfast was expensive and evening meal was poor for the money. We actually ended up eating at the sports bar in the Inter for 2 nights which has a better menu and far better value for money
i did't like the fact that they block 150 euros on my credit card when we arrive for the future expensis during my stay. i never heard of such thing before!
Everything was excellent, staff, rooms, location, they had great half/full package deals. Kids had lots to do and really enoyed themselves. Lots of sport facilities so we did lots of sports, could eat well and did not put on a gramme of weight!!!
The comfort and facilites are what you would expect from a 5 star establishment. The location is perfect. Just a short walk around the bay to where the action is, clubs pubs restaurants etc, but far enough that there was no passing traffic or disturbance. Full choice of breakfast, English or continental All rooms have a sea view, some better than others, ours was fine! Our room was close to the lobby area. Guests arriving late could keep you awake. some of the facilites spa and indoor pool were located in the sister hotel next door, probably why the Marina's rates are less
Pleasant room with a sea view and balcony which had sun most of the day. Room was clean, well maintained and comfortable. Ineffecient ventillation/air conditioning. Despite the fact it was autumn, the room was always too hot to sleep when I returned on an evening. The ventillation system was noisy. Due to mosquitos it was not practicable to leave the patio door open.
The hotel was directly on the coast with wonderful views. We had a good size room with a very comfortable bed and the bathroom was modern and clean. The hotel was very convenient for public transport as well as for local shops and a choice of restaurants. The staff were very friendly and helpful and there was a very good choice for breakfast. Overall we very much enjoyed our stay. Just one or two points worth mentioning: the airconditioning system in the room worked well in the day but was largely ineffective during the night, resulting in a stuffy room. Disappointingly, breakfast was served in a rather cold marquee, which, admittedly we were there in October, but I think a greater effort could have been made to provide a larger indoor eating area. On the days when it was warm enough we could eat outside on the wonderful terrasse.
I enjoyed the location. Thank you AnnMarie for your "awesome service." Limited shuttle service to and from Valletta and Sliema, hint, people need transportation during the weekends. I would consider checking the temperature on your cold items that you serve for breakfest. The yougart I had was not cold at all, a breeding ground for bacteria growth and spoilage, and my tea kettle I had something floating in it. Paying attention to details will make the difference.
Friendliness and efficiency of reception and concierge staff Good tables cleared and reset very slowly at breakfast time
It is nice and good hotel in excellent location near good night life area, the room is good and has more enough space, comfortable bed and good bathroom. sometimes there are sounds from above as furniture movement.
Location by the sea. Good breakfast. Very friendly staff. After the high season the childrens play area had apparently been closed, which was a shame as we were lacking things to do when it rained for a couple of days during our stay. Not quite the family hotel I imagined it would be. Nice hotel though. For some reason there was a smell of cigarette smoke in the bathroom for the whole 6 days we stayed there. I have no idea where this smell originated from.
Great - helpful service More in room information about the gym - difficult to find.
Good breakfast selection and location (over looking St Julians Bay). Access to sunbeds and private section of sea. No, all in all decent value for money; it was my fifth stay at the hotel.
Reception staff were very nice Room stunk like cigarette smoke after cleaning.
good value for money, because of special price. Did not read others wiews
Location and position near to sea The closest beaches are privately owned by ohter hotels which means people are forced to pay extra to use the facilties. The hotel should endeavour to reach an agreement with these other hotels to allow its own guests access free of charge as part of the package.
Location was good. The place was overpriced. Our room was old and the bedding smelt. We were charged an additional fee for a roll away and never advised. Outgoing phone calls were absurdly overpriced. The staff was stiff and cold. The food was awful. The location was great
Spacious room, Lot's of choice on tv channels, Hotel well positioned for nightlife, Gym & leisure suite Breakfast was very average for a 4 star hotel
The staff and the facilities The surroundings, too noisy and durty
Helpful staff, friendly front desk, room with a view, spacious and comfortable room, good security, quiet and relaxing, good value for the price
Hotel was great! Staff were pleasant and helpful. Room was spacious, clean and comfortable. No tea or coffee making facilities in room. Only available through room service, which, although not expensive is awkward, especially if you want a cup of tea in the middle of the night.
nothing! dirty bed sheets, small poky room and rude staff dirty bed sheets, small poky room and rude staff
The view and size of the room were terrific. The staff could be more courteous for a 4 start hotel! The cleaning service was poor, the bathroom amenities were extremely poor. Overall it didn't feel like a 4 start hotel at all.
proximity, very clean, people nice, breakfast good but stops at 10, too early ! it is a fake doulbe bed !! 2 single ones close only !!! i hate when hotels do like that ! ! + in the morning the mention do not disturb was on the door, but the maid knocked on the door !!! breakfast closes too early ! should be until 11, not 10. for the same price, i will go to the meridien by adding 50 euros, for sure !
I enjoyed the meal, swimming pool, convenient to go out,etc. It is not the hotel's fault that the TV had a problem during my staying.
The friendly attitude of the staff was about the only positive point for me. Having to go to another building for the resturant facilities.
In the morning when the music stoped Would not go back to the hotel even if it was free
No. We Would stay there again.
Great place to stay, great location. Just minutes From St. George's Bay and right in the middle of a shopping center. Very modern hotel and friendly staff.
Very good location to enjoy the night life in Malta. Good value for money.
The hotel had good facilities, very nice staff and it is located very central - close to most things you'd like to visit in the area.
The location was convient, however this hotel is for the party goers, and drunks. The beds are very unconfortable. Maid service comes at odd hours. Hotel charges for tv usage, pool is only open till 6, Breakfast was awful, slim selection of food. Staff wasnt that friendly either.
Generally a poor hotel and it is hard to bring up relevant positive points. In some countries it would be rated 3 or less stars. Room was really poor and should never be considered a 4 stars hotel. Bathroom too old and dirty would need most of the appliances replaced including the door as it was completely black of humidity ... The service was real poor and staff helpless in simple tasks that we've requested. Too noisy and we could never guess it would be such a nightmare regarding we were on the last floor. The hotel (in our opinion) is a example of bad planning having the reception in one side and we have to leave the hotel to reach our room through an open corridor... generally too poor !!!
Rooms were clean and provided almost everything what other 4 star hotels would. Great value for the money. good location. Rude reception staff. Tired after flight we had to "prove" existance of our booking dispite having printed booking copy. Our names were not on receptionist list, although after asking for manager our names miraculously appeared on the list. another point - some of the rooms face really loud side of the area with clubs and bars.that could be disadvantage for those who likes to sleep ar night.
It is located in an area which is excellent for shopping, dining and entertainment The bathrooms could have been more clean. There were used shower caps near the bath.
Nothing specific, it was in the middle of the action downtown, and a good value for money.
Staff may be correct and helping or frankly impolite depending on people. But apparently no customer care feeling. Rooms are large enough but cleaning is insuffficient and various appliances were probably nice... ages ago. Rooms are corrected through a very long corridor, so that any noise could be heart at the opposide side of the hotel. So, it may turn quite noisy. Water/shower unsufficient. Bo
Situation and it was quiet at night basic room facilities not very clean
Staff was helpful and friendly. Well located to enjoy night life. It would be nice to have a few romms that offer double beds as I do not enjoy sleeping on single beds. I was told these hotels do not accomodate this need. If I wanted I could have pushed two beds together, I was told. The second point is the chamber maids. Although effecient they would start making so much noise every morning starting from 07:45 that it was not possible to continue to sleep.
The expectations was above our limit.It was nice and enjoyable. The cleaners where bit in a hurry before the check out time rest everything is good and worth it!
The breakfast was included. The swimming pool, the gym, the 24 h Reception
Not much Everything - the room was awful - dirty, noisy, beds like a rock! No sleep was had by myself - my sister or my mum and dad!!!!
It was inexpensive. Bland decor and adequate but unimaginative breakfast.
Perfect and cheap hotel. It's a hotel for young people - who like to party!! The music stops at 5 in the morning. Families can also go there if they are open minded :-) ... I loved the pools - clean and deep :-) I would go back there if I went to Malta again. /Sabrine The pool closes at 6 in the evening - it's too early..
Breakfast was good. Possibly the worst hotel in St. Julians. Air conditioning did not work in room making it miserable during summer months. No working TV in hotel room and WiFi was only available in reception. But the worst part was the staff. They took about 20 minutes on average to do check ins. and require a written voucher upon checking in and a 50 Euro deposit for your room key. Also, they inform you must give your key to them upon leaving the hotel each time but since they take about 20 mins to check people in the line is almost always out the door. It's not even worth it to stay in line just to give them your key. You'd probably waste your whole vacation time doing so. Pay more money and stay at actual hotel that keep their air conditiongins working and take 5 mins to do check ins. This hotel really ruined my experience in Malta. Will never stay or recommend to anyone ever. I never leave reviews but I am going out of my way to make sure no one waste their time there again.
Nothing Terrible noise every night throughout the night. Badly maintained rooms
Handy for busses and walking into towns, beach nearby - 5 mins walk. We were lucky because our room faced the pool (which might be noisy at busy times), if you didn't face the pool the noise from several allnight discos would have wrecked your sleep. Small problem of ants in the room. Rooms were fine as long as you remember this is a budget hotel, do not expect any luxouries.
very nice, large room
The hotel is very new and the design very modern. We booked a twin room and actually got quite a big room with four single beds. There was a car park at the hotel which was handy. Unfortunately, it wasn't included in the price. The pool areas, both the indoor and roof-top pools, are very nice, even though you can tell that some detail work still needs to be done. Breakfast wasn't included and quite pricey at 12€. The quality definitely wasn't worth that money. Our room wasn't cleaned properly during our 5 days stay. The first day, our towels weren't even exchanged and our beds were never made. We would have expected tea/coffee making facilities for a hotel category like that as well as more TV channels. The selection was very limited and you had to pay to get more ( and I am not talking about the adult channels...). There also was no hotel information in the room or information on Malta in general. The staff at the reception was generally very helpful though. No room service. Sauna, steam room and jacuzzi were only turned on in the afternoon.
Decor Things fell off the wall, and the water took a long time to run hot.
Location was good. Their services are new (hotel just opened up) so things like the rooms, lobby and internet access were nice. They only had a breakfest menu available. The aircondition in the room needed worked on would not cool well.
This is a new hotel and rooms were very clean and of a good size Staff were not helpful or welcoming to guests and the whole hotel lacked atmosphere.
Safebox and TV did not work, the floor in the room was not cleaned enogh
Public transport within 20 meters of apartment. It didn't look like it was advertised on the Internet and we were originally given a room that was next door to extremely noisy building work ( until we complained and were moved). Still had lots of internal noise. The only option to pay deposit was by bank transfer which incurred an extra 40 euro. Was overall 'tired' and needed painting, linen was poor quality. Was supposed to be non smoking but the cleaner was smoking while cleaning the rooms and was spotted smoking in the elevator.
Beautiful, brand new apartment in the finest part of St. Julians opposite Portomaso Marina and below the Hilton. Very luxurious and well equipped. We arrived to a welcome pack plus a bottle of wine which was a lovely touch. The owner was very friendly and very helpful to make our stay extra special. I would recommend these apartments to anyone.
Everything!!! Lovely hotel, bus opposite, large rooms, great breakfasts! NO
The staff, they were very nice and helpful. Food was also lovely in the Jest Restaurant. Not much facilities, like gym or spa. There was a swimming pool however but didn't get a chance to use it
The staff are great and informative. Rooms clean and quiet.
Nice decor, convenient bed, seaview Seemed a little overpriced, not everyone at the reception very attentive
Relaxing and pleasant environment. Well-balanced style, consistent throughout hotel and rooms. No hair dryer in the room
I love the location
Seaside room was spacious with a good view. Air condition worked perfectly. Nice balcony, and the large door did a good job shutting the traffic sound out. Free garage in the building. Old fashion television set and few English channels. (Lots of Italian and German, though).
Only had a short stay, came in at 1 AM and left at 10:30 AM. Reception personnel friendly, rooms clean. Bed too soft to be confortable, Airconditioning could not cope with the "heatwave" malta was experiencing (38ºC in june)
Great staff, superb room, excellent restaurant, good location.
The great view of Spinola Bay was a real drawcard. Its location is so easy for buses and tours and I liked the free wi-fi and loan of a laptop for use in the lobby whenever I asked. My room was very comfortable but had no tea-making facilities. The rooftop pool was great. Would have like to be able to have a cuppa in my room.
Good location in the centre of bars and restaurants. A bit worn.
The location to restaurants, hotel bar, reception staff, cleaning. Would possibly recommend based on these things but will advise to consider other aspects of accommodation. Very dissappointed that there were no english speaking channels at all. This should have been mentioned on the website. The bathroom was not nice at all, furniture was broken. Breakfast was buffet but people had to lean over one dish to get to the others and therefore it was very unpleasant as sausages were constantly falling into other dishes - should be more pragmatic, common sense approach. Patio door was old and problematic to open, elevator was a hit and miss most of the time.
we liked the location, the staff were friendly, the maid at the beginning of our stay was particularly thorough and efficient , those that came towards the end were less good.
very good reception staff, freindly and informative.
pleasant surroundings and friendly staff food on offer very poor
Beds were comfortable, simple but adequate room and lovely staff. Hotel restaurant and staff were excellent - especially the downsatirs hotel restaurant.
The staff were friendly, professional and fun..The reception staff made you feel welcome and the housekeeping staff did a great job Not applicable.I`ve stayed there twice and enjoy going there. nothing is too much trouble. a great staff....Always a smile ...never a scowl!!
situated near to see(beach), busstopp and citycenter. Public rooms ok. Balcony ok. Breakfast good. In total good value for mony. Ouer room was ok and had new furniture, but beds were bad(old?) Bathroom very small and worn. A lot of noice early morning from removing rubbish. (04,30) in the street outside.
Its very central location and the fact that it was so near the beautiful Catholic Church and the lovely wow centre Buffet dinner in evening poor. Did not like the "butter" it was margarine. Would have like more choice in fruit for breakfast.
I had a great experience at the hotel, the room was great and the hotel is located really close to paceville. The staff seemed friendly and the hotel had a good homey environment.