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It was excellent. The hotel also upgraded our rooms without our asking and without extra payment. That was wonderful. The phone system did not work properly sometimes. (I could make calls with my mobile, so it was not such a big problem) And some of my colleagues had difficulty accessing the high speed internet (LAN).
Very comfortable and well organized hotel. Staff very helpfull and polite. -
nice spacious rooms communal areas a bit faded and tatty.
Hotel is nice, but the staff, and especialy cleaning personal is for budged hotel.
The spa and health club were some of the best in the world. Had a super massage that made a new person of me. The staff were very cordial.
Great service, huge rooms, good value for money Beds made of cast concrete
hotel staff has been very kindly and useful for any request
It was clean, friendly and the breakfast was very good.
Excellent central location Enormous bedroom and bathroom Slow hotel taxi, quicker to go out on street and order your own
Staff was great, Food was great too, location is great. Although I had confirmation from Booking.com the hotel could not find my reservation in there system!! Traffic can be a problem around the hotel.
The room was spacious. The pub was very English, luckilly food was better Could not find my reservation.
The location and the super friendly staff. The bath and shower floor were very slippery and should be made safer for people to use. The shower door would not close tight so as not to get water on the floor.
The hotel was beautiful and rooms nice. Marble bathroom floors great shower pressure warm water. Smoky rooms because of other patrons smoking and it came thru air vents. Disappointing. The keys would not work after 4 repeated attempts.
It's my 10th visit to this hotel, and everytime i am positively surprised by the friendlyness of the people.
Great location! The employees at the front desk were very professional and helpfull.
The rooms and service was good but it is very over priced. The cost
Very helpful staff from porter, reception and resteraunt staff
Everything was excellent. The location is superb, the staff is friendly, the rooms are spacious. The taxi matter in Sofia is bad, as they are cheating a lot the tourists. Before getting in, you should check if the taxometer is working. I was terrified, that when we asked the concierge to call a taxi, we thought we would get a taxi for a good price, but apparently he cheated on us too and to say that we left the concierge tips !!!!
It has a nice central position; the staff were very good and helpful. For a 5 star hotel the rooms could be improved.
I liked everything. Like, location, views, staff's attention to detail, helpfulness. There's nothing I can think of to list under "didn't like". I liked everything about my stay there.
The location of the hotel is excellent situated in Narodno Sabranie Square across from the parliament and the magnificient St. Alexander Nevski Cathedral. The staff were business like and not overfriendly, unlike the hugely friendly and helpful staff of the nearby Shearaton where our taxi driver brought us first by mistake.The staff also arranged, in advance, our taxi to the airport at 4.30am and they were very efficient in their communications by email in this matter.The price of the taxi was a bit high but saved the hassle and uncertainty of arranging it ourselves at 4.00am- We were upgraded, at no extra cost to a business suite and it was magnificient. I have no hesitation in recommending this hotel and we intend to stay there again. We were disappointed with the restaurant. We were not informed that there was a second restaurant, The Glass Bar which is listed to remain open until 11.00pm. We had to contend with Flannagans Bar and this was disappointing. The menu we got certainly did not match that on the website and we finished up having fish and chips and Chicken respectively. Not in keeping with the rest of the hotel. This was our only disappointment, but it was a significant disappointment as our stay was very short.
Everything top nosh!! Will definitely go back. Great for families with babies and small children!!
My kids really enjoy the ground-level historical ruins - they were happy climbing up and down them. The location is quite, but very central.
The food was excellent. The reception staff all spoke perfect English and were very helpful in arranging taxis etc. The hotel's location is also very good.
A location is excelent, nearby the most touristic points, the hotel is quite silence, the room is espacious e the hotel offers a very good breakfast. The ar condicionare did not work properly -- 2 dias was only reasoably and one day did not work. The amenities were resctive, one soap for 2 people
I loved the room. Very nice and spacious. The bed was comfortable and the spread was nice and warm. The WiFi was good. No unexpected drops while using. I had difficulty sleeping on my last night in the hotel. I was on the second floor and was kept wide awake by the music from downstairs until 4am.
large, clean and well-kept room - everything looks new!, great room service, great hotel restaurant on the 9th floor - great food and service! you have to wait a long time to get some hot water out of the shower; staff could be more attentive at breakfast - they do not come to you to offer drink, do not ask what you may want, you have to literaly chase them for everything, they do not offer fres juice which one would expect in a 5 star hotel in Sofia. Jaccuzi or a small pool in the wellness center would be good,
Exellent location - exactly in the city center. They merged old Roman walls and modern building - it is amazing: like in museum.
The rooms are spacious and immaculate. The service is sharp and the staff is courteous. We have stayed at this hotel twice already and choose it over other cheaper options for the great service. The wake up call was on time and the cab was waiting for us in the morning as we requested. The restored piece of a Roman coliseum on the ground floor is beautiful.
Friendly staff, luxury hotel, excellent breakfast, close to the center
Hotel staff very helpfull
the central position optimal for business and leisure, good hotel structure and staff.
location, services and comfort; next time in Sofia we plan to stay at Arena again. no negative comments; staff friendly and cooperative, good location, very comfortable
Very nice hotel, good service, great rooms with modern desgin. Hotel is centrally located on main shopping street, close to restaurants and bars.
helpful..friendly..bright and cheerful with excellent English. Room a little small, but it was just a two night stop over.
Comfortable bed, great blackout curtain, good wifi, modern design, artistic furniture, convenient central location, excellent breakfast Glass see-through bathroom was awkward, shower wasn't sealed well and flooded bathroom, temperature control didn't work well and room was always too hot or too cold, expensive compared to other 4 star hotels.
Very nice location in the centre of Sofia. The interior of the hotel is really stunning. The mosaic, the furniture, the bad, the corridors.. not typical, but very nice. Design is all over the place. A nice bar to have a drink. The sub-level where you have to eat is a bit kitch.
The hotel was very cosy and excellently located. The staff friendly and the breackfast very fresh. Very nice room but too small and I would have liked to see some fresh flowers.
very nice room. location exceptionnel in center.
very nice hotel keep the good work breakfast is poor
nice art hotel, comfortable rooms, friendly staff, very central an quiet according to staff no double rooms with single beds; only ok if you are traveling as a couple
Nicely designed, very central, very helpful staff Sofia is hot in the Summer. Would have been nice to have a pool
Perfect location, staff speaks good English, was helpful as long as they didn't have to fix the broken internet. No internet. It was advertised, but it never worked. And the staff admitted the problem but never addressed it. I stayed four night and had to check email across town.
The Location! Very old hotel, past its best! Very old furniture in the room. Broken toilets. Staff not very helpfull and do not speak good English. Breakfast very bad like in most hotels in Bulgaria. Other than its great location, nothing is good about this hotel! To avoid if you're travelling with your girlfriend or your spouse! Believe me!
The view Old windows, old rooms, old everything and ready to collapse. Bathroom toilet was on the move: it wasn't attached to the floor. Bathroom doors moisterised. A terrible smell was continuisly around. I have chosen that hotel for the wirelless internet and the reception inform me that "we have a problem with the internet"
I was informed about parking fee only at checkout.
Good location charged extra for use of an iron, the staff on the desk were quite surly and accused us of drinking from the mini bar when we hadn't touched it.
Perfectly located for walking to all the main sites, and in the evening close to bars and restaurants. Staff were very helpful, worth paying a little extra for a luxury room.
The biggest advantage of this hotel is its position at the very center of Sofia with shops, restaurants, cinemas, theatres and various adminisrative buildings being within a walking distance.The staff is polite and professional. My room which faced an inside yard was very quiet despite the fact that the hotel is situated on a busy street. Although my room had perfectly preserved the flair of bulgarian interiors before the changes in 1989, it was clean. The carpet in my room definately needed to be replaced by a new one (I suppose it has not beed changed in the last 25 years). As my room was situated close to the elevator, I could hear the noice of the elevator each time somebody used it.
The hotel is in the very center of the city. The staff is extremely polite and helpful. Although my reservation was for an ordinary room, I was pleasantly surprised by the luxury rooms that are available in the hotel. The price is more than good for the standard that is offered.
english spoken on reception desk
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The location was excellent, right in the city centre. The staff were friendly, professional and helpful. Room was average size, very clean with nice bathroom and facilities. For 50 euro a night, this was excellent value and I would recommend it to anyone coming to Sofia for a short stay who needs a place to relax after a day of sightseeing.
Good location, near center of city,very cleaned,good price. The refrigator and the aircondition doesnt worked.(Room 503). Also at bathroom sometimes we had water for shower and sometimes stopped(for 5-10 seconds).
The hotel is very charming and all in good taste and artistic. There's an excellent benefit-cost for it.
Exceptional choice!!!!! Nothing negative..Nothing at all..Free parking space, clean & comfort rooms, great staff, great location...I recommend it!!!!!!! Everything was Great!!! No complains what so ever.
Exceptionally helpful staff
Very central location, small rooms but tastefully decorated, very clean. Quiet. Staff helpful. The air conditionning was very loud (and woke us up everytime it switched on). The beds are small (160cm wide) and there are no twin beds rooms (i.e. for kids)
Centrally located - Very good noise insulation - Wi-Fi free of charge - Professional Staff
Location Bed and shower size
The hotel was extremely well placed for the city centre. It was comfortable enough and clean but my stay was brief. My only complaint would be that the bed was a touch small for two, though I was on my own - so not a problem for me - but it was too soft and the pillows were well past their sell-by date.
Nice room Very small hall. Small bathroom
Nice staff, wireless working perfectly, right in the centre
very central walking distance to plenty of sites/ bars/ shopping malls. Fine comfortable room. staff friendly Services :- no bar open on my particular w/end otherwise nice restaurent. Cleanlines:- carpet badly stained needs good shampoo.
helpful, welcoming and attractive staff it's delapidated
Free internet, nice and friendly staff, good location, shower working fine bed hard like a stone, not exactly clean, not so much "art" in the hostel, sometimes the music coming from the basement was too loud
Nothing! Nothing liked! It was terrible, a nightmare!! It is a miserable place with sheaf-staffs!! They got down quite big deposit from my bank-count at reservation-occasionally what they asked again and after a long argument was accepted. They rented our booked-rooms for death-drunk people because of our teenegaer daughters had to sleep with them.The hotel is very shabby, in bath are cockroachs.
nioce hostel,great building,nice people more clean please..
keine Sperstunde drunk receptionist
I didn't like any! Evereything!